Horrible experience. IF MUST USE A DIFFERENT LOCATION. Manager hung up in my face And no one wanted…read moreto help me While i was in the middle of the road.

I Purchased The 2019 Toyota RAV4 XLE June 2022. My sales person was Kevin Hill, Kevin and Terrence…read morethe branch manager were very attentive during the whole process, extremely patient and helpful. Kevin made my car purchasing process extremely stress free because they took care of all the work and walked me through the whole process with complete honesty and transparency. When my car was having a few minor issues they even rented a car for me during the brief hiatus until I got my car back. I highly recommend them for they are definitely 100% Haggle/hassle-free but extremely worth it especially if you have a trade-in! The entire staff of men and women there are very friendly. They are the best I've ever experienced. Amazing customer service! Buying a car from Enterprise Car Sales in East Hartford, CT is not a stressful experience at all! I highly recommend them, they will put you in the car you want "Haggle & Hassle-free"! When you call or go to the location, ask for Kevin Hill and if he's not available they will connect you with someone great. you won't regret it!

I had a really frustrating experience with CarMax. When you first walk in, they definitely don't…read moregreet you, and it honestly feels like they judge a book by its cover. The last two times I went to buy a car back to back, they only started being friendly once I told them I found a car I was interested in. The first car I bought, they actually damaged the seat after I already showed interest and they took it to the back for the mechanics to check it. Instead of fixing it, they ended up breaking it even more. I was told they would need to replace the whole seat, and in the end it was never fixed at all. I also asked if certain things could be done to the car like new tires and brake pads after signing, and the sales rep told me that since I already signed the documents, it couldn't be done but if I hadn't signed yet, it could've been done. The second time I bought a car a month later, I asked for those same things to be done before signing, and I was told again that they couldn't do it. Same sales rep, same situation. Just really frustrating and inconsistent experience overall.

We knew we had to get a new car after our old one started to fail on us, and went to CarMax mostly…read moreout of curiosity that we heard it was a relatively easy and straightforward position. After booking two test drives for different vehicles we were interested in, we went to their Harford location and waited about 30 minutes for a sales rep to come free and help us out. While the two cars we drove were exactly as advertised, we didn't feel they were exactly what we were looking for. Our sales rep, Rohit, then remembered there was a Toyota Venza on the lot that he felt was in amazing condition and was exactly what we were looking for. We hadn't even known about the model, so after a test drive, we inspected the car in and out thoroughly and made the purchase. If the computers at the credit bureau hadn't decided that hour to go offline for four hours, we would have been able to drive away that day. As we waited longer for the computers to come online and help us get approval, one of the managers suggested we do a 24-hour test drive, keep the car with us overnight, and drive in the next day to finish the purchase... which went perfectly. Everyone there was on their game and Rohit was so accommodating and helpful during that time. They even got us dinner while we were waiting for the credit bureau to get their network back online. Huge recommendation and would definitely go back again if we had another purchase.

I highly recommend this dealership, I bought a 2007 BMW 335I convertible from them. The deal was…read morequick and easy and they waited for me to allocate all my funds without holding a security deposit. And whenever I bring the car in for Service, they fix it right the first time every time. Their team of technicians are very talented and have quick turnaround times. This was my first time buying a car from a dealership, but I know I will be going back to them for my next one.

After finding out a hefty cost to repair/replace mice chewed wires under my Mercedes GLB at the…read moredealer which wasn't covered by the warranty because of negligence, I was forced to look for a better alternative. That's when I found Bloomfield Motors. They went above and beyond and fixed my car in a day for half the cost. Thank you very much.

Dan and his crew did a great job on my car. had a problem with my coolant system. They were ready…read morefor me when I got there. Very courteous, very fair and I trust them. Well done Dans Auto!

I was looking for a used car for my college daughter and we found a great fit at Dan's. We worked…read morewith Brian (son of Dan in this family business), who after having been to so many other dealerships, was like a breath of fresh air. Brian was very open and honest and clearly wanted to help us make the right choice. Everything he said would be done to the vehicle before we picked it up, was completed. We had a small issue after purchase (no fault of theirs) that true to his word, was taken care of for us. I highly recommend checking these guys out if you are in the car market. We are extremely satisfied customers :)

I recently purchased an 06 Acura MDX from Franklin Motors in Hartford. After searching for cars for…read moreabout 6 months, I stopped in and looked at the car. I was satisfied with their selection. They mainly carry high end used cars, but a huge variety for a small dealership. The vehicle I bought had 1 owner and had the entire service record with the vehicle. The few things that needed to be addressed were taken care of by Franklin Motors. The owner Rocky was very accommodating and helpful. I had originally emailed them to look at the vehicle and within minutes Paul the finance manager contacted me. Both Rocky and Paul were a pleasure to work with. I am an out-of-state resident and they took care of registering the vehicle for me. The price on the vehicle was fair, and the miles were lower than at other dealerships. I have purchased used cars before without satisfaction and I can say this was by far the easiest and most comfortable transaction yet. I would strongly recommend Franklin Motors to my friends, family and co-workers. They don't pressure you into a vehicle and they are really good at accommodating any questions or concerns you have about the vehicle. Best experience I've had purchasing a car by far.

I would like to formally express my deep dissatisfaction with the service I received after…read morepurchasing a 2022 Hyundai Santa Fe for approximately $18,000, financed with extremely high interest rates. The vehicle was delivered with several issues that directly affect both safety and the minimum quality expected from a vehicle in this price range, including severely worn tires, a tire losing air pressure, and a malfunction in the parking assistance system, with a warning light appearing on the dashboard only hours after the purchase. At the time of purchase, I clearly explained that this vehicle would be used for a long-distance trip of approximately 3,000 miles to California, which makes the condition in which the car was delivered even more concerning. When I returned to the dealership in a respectful and polite manner seeking a reasonable solution, I was treated with a complete lack of professionalism. One employee in particular behaved in an arrogant and disrespectful way, even pretending not to understand me when I asked him to personally inspect the issue with me. It is unacceptable for a customer to invest such a significant amount of money into a vehicle and receive a product with evident safety concerns, while also being treated with disrespect instead of honesty, professionalism, and accountability. This type of treatment is not only harmful to customers, but also damaging to the dealership's own reputation and credibility. Businesses that fail to respect and properly support consumers after a sale ultimately lose the trust of the community and create a negative image for future buyers. My intention with this review is simply to warn future customers about the negative experience we had and to reinforce that every customer deserves transparency, respect, and proper support when dealing with issues that arise immediately after purchasing a vehicle.

Do NOT waste your time and try buying anything here until they fire their current manager. He is…read moreincompetent and/or lazy. I have never had this much difficulty spending my money! Go to another Hertz store if you see the car you want there. Seriously, it will be easier to have it shipped elsewhere and work with competent humans. Our sales person was overworked and clearly exhausted but a nice guy. This was the only + aspect of the buying experience. Seriously, go elsewhere!

I had called to inquire about a Nissan Versa that was on their lot, and had called them to make…read moresure it was still available, since I would have to make a 2 hour drive to get there. The sales man, Lucio, told me to come early on Saturday morning to test drive and and buy it that day. I called the day before to make sure it was still available and they knew I was coming. I got an email from Lucio late Friday night telling me to call him. I called early in the morning on Saturday to no answer, left and message, and began my journey down to Hartford. When I got to the dealership, they informed me that they sold the car last night. These guys wasted my time AND my money.

I've taken cars for repairs to Ziggy for years, and he is the most honest auto mechanic you will…read moreever meet. If he tells you that your car needs something, you can trust him 100%, and he'll get the job done quickly and affordably.

Fantastic job! I…read moretook my BMW to the dealership for covered maintenance, when they claimed that a timing chain needed to be replaced (and other work) at an exorbitant cost. I called around and a mechanic, who could not do the complicated job, suggested European Motors. He said that the mechanic is good and HONEST. Sure enough, the estimate was scheduled for two days and cost a lot, but was, almost 50% cheaper (thousands of dollars) than what the dealer wanted. He explained the process and showed me parts. When you find a reliable and honest mechanic, you've found a gem!

Buy your car here! Great cars, great service. Honest, and reliable. You won't be disappointed…read more I don't know why so many reviews are saying they are mean and don't help. I bought my Acura MDX here, the mileage was high, but it has been great so far. I noticed the 2 front tires were bald, so I mentioned it to the sister, and she told James right away. He had me come in same day and ordered 2 different tires, and put them on that week, no problem! Also, I mentioned a mechanical issue with the doors, he said give him a few weeks, he will get it fixed. James is very nice, and his sister even nicer. They offer warranty on engine and transmission and will work on the cars they sell as they know it's high mileage. I am not sure what happened with the other people, but I am very happy working with them. In the end, you get what you pay for, but at least they are willing to help.

High mileage cars for the price as alot of other dealers sell the same cars for with less mileage.read more

Complete scam Not only did I never receive the car I purchased and signed for. I am also stuck with…read morea loan for a car I never got. The owner tommie supposedly re Purchased the loan but the check bounced. I can't even get a hold of him please Don't do business with him he really is a scam artist. I will be suing as well.

Needed a new right front tire. Quadirs was my 10th stop. Professional, and friendly. Received my…read morenew tire, roadworthy again. Btw very fair prices. Highly recommended!!! Thank you, Gentlemen

We were looking for a new car to purchase and after visiting a few dealers in MA, where we could…read morenot make anything happen, we drove to Hartford . We stopped at Hoffman Porsche on a whim just to see what cars they had on the lot. We were greeted by Silvio, who took the time to learn what we were interested in and what would work for us. With Incredible courtesy and without pressure he showed us a few cars. After test driving a Taycan 4s, I gave him my trade in data and asked him to make me a fair offer for both a trade in as well as the Taycan. By the time I got home, he had emailed me everything needed and the next day we drove down with our car and a bank check to purchase the Porsche. In all of my years of buying many cars, this was by far the easiest, most professional and best experience I have ever had. We were introduced to the GM and service manager, who helped complete the process. I highly recommend this dealer, and I hope to do business with them again for my next car!!!

Pure Sleeze!…read more Bait and Switch On Feb 7th Nicole Mooney accepted my offer of $80K for a BMW X5 PHEW, all taxes, fees, "out the door". See her email and her purchase order. I signed, and returned the purchase order which included $500 for registration. On Feb 11th, she emails and says "Our Registration Team got back to me" and she has increased the price by $1,782. This is after I had signed the purchase contract. Another sleeze move...You know how the dealers want a finance person to "Meet with You" so they can pressure you into accepting high margin add-ons? In the old days, it was rust-proofing that actually voided the manufacture's warranty? She would not send me the Closing Paperwork ahead of time! Why give the customer a chance to prepare when sleezy dealers can ambush them? BMW National should be ashamed of the Hoffman Auto Group.