Absolutely terrible customer service in the pharmacy! You can drive up or walk in and they will…read moreignore you until they are ready to help on their time not yours?????? I don't care for their services, but I had no choice because my normal pharmacy doesn't carry two of my meds!

Just got all of my prescriptions transferred to a small family owned drug store. This store is…read moredirty, waited 1 1/2 days for an antibiotic that I needed. Most of the staff will not acknowledge me when I walk by them. Great customer service. I can't wait for CVS to open their doors .

Shelves are bare. Lots of sales but not a single item rang at the price it was marked. Had to go…read moreback and have them adjust it because almost everything I bought was on sale. Cashier and manager were helpful when I brought it to their attention and fixed everything but I won't be back. It's a shame what Bartells has become since Rite Aid took over

The pharmacy is an absolute joke and a full blown disaster. It a matter of wasting your time and…read moremoney with these clowns. Completely incompetent staff. I had hoped for a better experience but sadly I have zero confidence in anyone who works there. Waiting for days on end, getting one pathetic excuse after another. I'm finished with these chaotic masters of chaos. Unfortunately they have constantly performed like a bunch of thoughtless fools and idiots. I've had my patience tested for the final time. No reason to believe they are going to do better based on the last 11 months of my tour of torture inflicted one frustration after another. No just no !

I am new to the area and someone kindly recommended Pharm A Save to me! I was delighted with their…read moreprices, but even more pleased by the friendly greeting I received upon entering this small pharmacy. It was heartwarming for a "newbie" to be greeted like a long returning customer! I highly recommend!

I have generally had great service at this Pharm-a-Sav in Monroe. Throughout Covid 19, they were…read moreour go-to stop to get vaccines as everything was generally pretty painless and the pharmacists that actually administered the shots were very very good with children. Much better than other locations in town, for sure. Unfortunately, I had a pretty rude experience recently and I feel its worth mentioning as I now agree with the review below that mentioned "It depends on who you talk to". I didn't get the name, but she sounded like an older lady and she was simply unnecessarily rude when I inquired about getting a Covid 19 test. At this point in time, I do realize that Covid 19 tests are de-prioritized quite a bit. If you wanna be vaxxed, you are vaxxed, the mandates are lifted, cases are down, etc. But just the same, my son has symptoms and a fever and so I called around to figure out where to get a test. Naturally, I called my "go-to" place to do this and was first told to go to the website to schedule the appointment. Okay, no problem! So I do that, and there was no options to do so. I clicked on "today" and it said there was no available appointments. So I then clicked on future days and it wouldnt even let me click on them. So I called back and asked what I am doing wrong, because while I understand appointments may be filled up for a couple of days, the inability to make ANY appointment for ANY point in time for the entire month was confusing. I was told, shortly, that "We do not do tests on weekends", and I responded with, "Yes, I understand that, but..." and was interrupted for the woman to say "I WILL JUST LOOK AT THE SITE" in a huff. So I tried to continue with what I was saying, "Yes, I understand you don't make appointments on weekends, but I can't click anything for the entire month of April..." and she snaps back at me with a "LOOK, I CAN'T ANSWER ANYTHING UNTIL I LOOK AT THE WEBSITE MYSELF". Lady? Are you having a bad day? Because literally all I am trying to do is take care of my kid and get him a test. I don't need your rudeness and I don't need to be snapped at for asking basic questions. 3 months ago there was all the resources we needed in order to get a test and now they are all gone because apparently everyone has put Covid 19 in their rear view. Try to be more patient with people who just have simple questions to ask. And if you cant handle it, let someone else answer the phone. "Alex", who I spoke to first, was significantly nicer than you. I hung up on you because I do not have time to be spoken to like that. Happily, I was able to find a test site. If anyone else is curious and finding nothing but dead ends, simply go to Providence Monroe. They will get you in for a test with no BS, no website seemingly created in 1996, and no appointments. Just walk in. I will think twice before coming back to Pharm-a-Sav.

If you are looking forward to a great place to shop local and unique gifts, this is fantastic…read more When it comes to prescriptions however, we have had NOTHING but problems. Auto renewels never happen, resulting in withdrawals and frantically trying to get a refill ASAP. They always say ,"We can set you up for auto refills" and it never happens

This is a great local drug and gift store especially if you're looking for something one of a kind…read more The items are a bit more expensive than a regular drugstore, but they are ones that you might not find anywhere else. I liked that this has been a local family-owned store for a long time and they have some good sales during the holidays. The people working there seem pretty nice and they often hire teenagers for their first jobs.

Forget about the line being almost out the door all the time. Every month I go without my…read moremedication for several days while rite aid fumbles my refill. They don't answer the phone ever, so I have to physically go to the pharmacy for every step of the process. It took five trips last month for one order.

Less than zERO! Horrible for several years now. Sick,…read moreelderly people standing in long lines for medication. INEXCUSABLE!!! No products on the shelves. Like a 3rd world country. RITE AID shame on you!!

I want yo write this one because they have one of the best service in town regarding medications…read more They are friendly, and helpful. I remember walking in for a pair of so is, and the lady took time to help me to find the best, and most comfortable support (they were compression socks). They also have a drive through when you just want yo pick up prescription. But there's plenty of parking. They have lots of cute little things to purchase :) Anout price i think th3y are around the same.

The pharmacy staff are very knowledgeable and helpful and for a small business there is a large…read moreselection of cards, gifts, toys and jewelry and their prices are very reasonable. Love this store!!!!

I do my best to support local business as I have been a resident of the area for close to 20 years…read more When I switched my prescriptions from Monroe I have been treated by everyone at this pharmacy as a huge inconvenience. From being told they will not play phone tag as they are too busy, to not providing a list of prescription to now not being able to log into rx365 to access my prescriptions it just seems like they are too busy to deal with anymore customers. Reluctantly I will start using the mail service through my insurance as they are NOT too busy.

Everyone I've met at the Sultan Pharmacy has been wonderful. They are professional and you can tell…read morethat they care about their patients. I used the other pharmacy in town for a year or so because my prescription was accidentally called in there once and I just stuck with it. The other pharmacy was good for a while, but they recently made it clear that they don't want my business. Luckily Sultan Pharmacy took me back with the same great care I had before and even filled a last minute prescription for me within minutes.

Service outstanding. Warm, friendly, efficient, simply the best! They are my one and only pharmacy.read more

There's no way to fully describe the service, professionalism, and expertise provided by this…read morepharmacy. I did not know about this pharmacy until recently and we are so impressed. They go over and above in providing personalized service. And Rasheed, being the experienced pharmacist that he is, knows his customers and their needs. I absolutely cannot imagine going anywhere else! Plenty of parking in the back, both front and back entrances.

Absolutely Terrible Pharmacy. They're liars and very rude. I called to ask a question and when I…read morewas saying goodbye the lady just hung up on me. Honestly I cannot figure out how the staff gets away with treating everyone so badly. You can read the reviews on numerous platforms and they all have the same common theme. Do better.

Every single month the pharmacy screws things up. Its never quick or easy…read more Every month i pick up 3 prescriptions. It seems like they have no clue how to do their job. I understand that shit happens & days that nothing goes right. I typically would never write a review abt something going wrong cuz hey it happens. But in this case its every single time! I thought ok maybe they r new. But nope its the same few people that always work at this pharmacy. Its so bad that it really has me thinking that they must all be getting HIGH on their supply. What totally convinced me of this. Is I called prior to getting my meds refilled to make sure they had this one medication in stock. (Im trying to do this to hopefully avoid there being any issues.) she said: "Yes but Im not sure how many." I said ok well Ive called other walgreens b4 to check this same thing b4 & they r able to look up how many pills they have in stock...Her response: "Yes but our count is always off, its never right. So thats why Im not sure." How this pharmacy has not been investigated & shut down I have no idea! Plus not to mention how unprofessional they are & rude! Will say they will fill on such date. Then when that date comes say no it cant be filled for 3 more days. Even tho they first told me something else entirely. These people should not be working at a pharmacy. Peoples lives r in their hands. I wonder how many people have Died because of the people thats working in this pharmacy...??

I had 2 prescriptions sent in from my doctor at 5 PM on Friday, so I knew they wouldn't be…read moreavailable for pick up until Saturday morning. I went there at 10:00 AM, no line at all, still waited 10 minutes, only to be told the Rx was not ready yet. I'm on a tight budget and with gas nearly $4 a gallon, running back and forth for this kind of thing is just not good. No wonder Rite Aid is going bankrupt. Customer service sucks!

Customer service has always been horrible. Not sure why i put up with it for so long. It's been…read morehorrible on new prescriptions and old. Text messages are cryptic. Counter personnel are surly and overwhelmed. Today was last straw. I was in hospital last night. Told hospital to send prescriptions to this rite aid in Monroe. I arrived at 9:45am only to be told it would be another 1.5hr wait. I called and asked if they could do anything for a special expedite. (Even thought they had effectively 3 to 4 hours to fill my script from hospital). They said no. So I'll just live with my problem and skip the recommended pharmaceuticals. BYE BYE RITE AID FROM A CUSTOMER WHO HAD BEEN LOYAL FOR AT LEAST A DECADE. I'd hate to have Pam Fs job. Can't imagine how this place stays busy. Must be a demand issue. I'll find another pharmacy for all my future needs. No need to refer me to customer service corporate number like all the others.