Dr. Schwartz is a kind, gentle, personable and a very experienced Doctor…read more He brings back the word humanity to health care. He is an excellent listener and knows exactly what needs to happen for your wellness. I walked in with great pain in both my ears. He methodically cared for each ear prescribed some medicine, smiled and said "You will be fine." His office is in a gym complex which is not conventional but who cares! No glitz and glamour which is not necessary and way overrated. There is ample parking and frankly it's the doctor you're looking for! Dr. Schwartz is a down to earth very experienced medical professional that will care for you. No need to make anything more complicated than that. A shout out also to Shanelle at the front desk. You will feel welcomed from the moment you call her and know she is smiling. A perfect team!

I had an upcoming appointment this Wednesday 1/14 and just canceled before even going in. At the…read moretime of making my appointment some weeks ago, I had a conversation with the receptionist on how things go at this office, as I am new to ENT doctors. She advised me that she would give me a call some days before my appointment to let me know how much I would need to pay at my appointment after she would speak with my insurance company. Today is Monday and I still hadn't received a call so I called myself to ask what info she had. She advised that she didn't have any info and I responded that I was told I would get info beforehand. She explained that she would call the day of my appt and started getting an attitude. She became rude and started going off about how she's so busy and doesn't have time for this. I am starting my journey to fix certain health issues at an ENT and I'm not sure how long I'll have to be coming into this office. Getting this type of response so early on, I knew I wouldn't be able to even come in to a hostile environment where the priority is not of people's health and where they're already showing a lack of empathy. Please save your time and money and go elsewhere. I ultimately told the receptionist that she could cancel my appointment.

This review is for Dr. Peterson at this Cedars-Sinai location. She's an extremely dismissive…read moredoctor, and is beyond lacking in bedside manner. She did not take the time to fully examine me neither did she seem interested in the reason why I came in to see her. She was cold and rude, and I'm not sure why she's in the medical field if she's not interested in helping people. If you're thinking about setting up an appointment with her, please reconsider. Easily one of the worst doctors that I've ever been to.

I visited the Cedars-Sinai Pasadena location for an appointment with Dr. Carle. My ears seemed…read moreclogged and I had lost my ability to hear for about a week. I was promptly taken in by Dr Carle's staff Dr Carle herself was very kind and considerate when treating me. She explained me the diagnosis in detail and treated me with care. I hope I do not end up having more medical troubles with my Ear but if I do , I am sure that I will be seeing Dr Carle again.

The parking was bad today. The camera broke and would not let cars out. Instead of a local person,…read moreyou had to call someplace in Florida and tell them your license plate. The cars were parked up almost to level 3. People are better than automation.

I first saw Dr. Costigan a few years ago for an epidural injection and had a positive experience…read more Unfortunately, my recent experience as an Aetna Medicare PPO patient was very different. Before my appointment, both the office and Aetna confirmed that Dr. Costigan was in-network. However, I repeatedly received out-of-network bills after visits in November 2025, January 2026, and February 2026. Each time, I had to spend considerable time working with Aetna to have the claims reviewed and corrected. Aetna advised me that there appeared to be issues with how the office was being billed in their system. On February 10, 2026, I received an epidural injection. Unfortunately, I experienced significant side effects and did not receive any meaningful pain relief. Because of the ongoing billing confusion, I filed a complaint with HICAP for assistance. Based on my experience, I recommend that Medicare patients carefully verify network status and billing arrangements before treatment. This review reflects my personal experience.

Knee replacement by Dr. Dietrick a year ago and it was life-changing. (I waited way too long…read morebecause I was scared - now I am pain free!) When asking for recommendations, his name came up from every source - doctors and friends. You know you are in good hands when the hospital nurses tell you "he is the best" and "his patients always do well". And his scheduler and nurse - D'Ann and Chelsea - helped us plan and rapidly responsded to every question. Thank you!

I had a TKR almost a month ago and everything went well. I did not experience an excessive wait or…read moreunprofessional staff that other reviews speak of but I would recommend an early morning or early afternoon apt. Dr Deitrick is a no nonsense, wonderful surgeon. answered all my questions patiently. Also thanks to D'Ann his surgery scheduler for always getting back to me promptly. Would highly recommend .

Gosh I'm kinda nervous now. All these bad reviews . I don't know where to look now…read moreim in dire need of a shoulder replacement. I was told this is the place to seek a good Dr. now what

To quote a prior reviewer "Why is every Orthopedic office is Pasadena so poorly run? This is the…read moresecond one I've gone to and experienced a poorly run office." It's amazing how poorly run these Pasadena ortho specialists are, almost like they've been trained by experts how to create a process that is as inefficient and ineffective as possible while simultaneously insulting and disrespecting their customers. In this regard, it is an impressive place. Of course, we all know the reason: they make more money by over scheduling -- just like airlines. We all have wishful, aspirational beliefs that doctors' offices are "different" than car dealerships. They aren't: it is always about the money. So, from the general to the specific. This place is typically a nightmare in terms of timing. You really do need to schedule about 3 hours for an appointment. There is limited parking in the building, so expect to park in the adjacent lot (no validation, because that would eat into profits). Once there, you check in. Generally speaking, the staff are about as welcoming and kind as your typical Subway (sorry Subway workers, but you know it's true). You are a widget in their process. Give them your info and wait. A long, long time. Usually about 1 hour. And that's just to get past the front area. Next, they whisk you to an x-ray. Doesn't matter if you need one. Doesn't matter if you want one. Doesn't matter if you already have one. Again, it's about the money. So you get one. And before you do, you wait -- though usually only about 15 minutes here. Then you are put in a room. Yay! You'll see a doctor. Eventually. Sometimes, this room wait is 30 minutes, sometimes an hour. I've actually started to walk out and leave at this point. Finally, you see a doctor. I've seen a few here. I thought Dr. Bradley Johnson was good. He was unhurried. He explained things. He did what he could for me. Dr. Mark Jo is a different story. Same start: he seemed good, seemed unhurried, seemed to explain things. Problem is, he got it all wrong. First, he looked at the aforementioned x-ray and said your knee looks great. No problems structurally. You absolutely can run on it. But let's get an MRI to be sure. You can run in the interim. NOTE: he never touched my leg. He did not do the thing you see all doctors do on live football or basketball games to test the structural integrity of the knee. Ok, no problem, I'll run and get an MRI. I go back a few weeks later with the MRI in hand (and my knee where knees are). After the above-described wait, I get to the doctor portion of the adventure. Dr. Jo says that my MRI shows a moderately sprained ACL -- I should absolutely NOT be running on it, and he's surprised anyone would tell me I should (NOTE: that was him who did the telling). He also says that he's surprised he didn't pick it up on his first examination, you know, when he did the ACL test on my knee. I reminded him he never touched my knee at the first appointment. Oh well. So, great, I now have been running on a sprained ACL, making it worse. But at this point, I'm not really trusting Dr. Jo's opinion. I get copies of the MRI AND the MRI report. I read the report (as a non-MD, it turns out I am nonetheless able to read). Dr. Jo merely quoted the report to me. He didn't actually look at the MRI. Great. So I'm out. I go to another ortho place. This doctor (Dr. Rishi Garg) actually examines my knee with his hands. He also looks at the MRI. Both tests, he says, make it clear that my ACL is totally fine -- actually really good for my age (I later confirm this with an independent radiologist). Dr. Jo was just wrong. All across the board. Ok, so what's the lesson here? Huntington Ortho is a YUGE time suck. They are run like a for-profit business --- because they are one. Don't expect any old-school approach to doctoring here. And, if you get the wrong doctor (e.g., Dr. Jo), your care may be pretty bad.

Dr. Cares about her patients. She is open to patients wanting to be more alternative when it comes…read moreto their treatment. The office staff are professional and welcoming.

I called for a new patient appointment. The woman on the phone informed me that they change and…read moreadministrative fee per year. Somewhere around 250 for 2024. In 2025 they are increasing pricing to around $340. Even if I pay in December 2024 the charge for next year resets on January 1st. The woman on the phone seemed rushed and was talking fast so am not entirely sure what this administrative fee is for. As I would have been a new patient I asked if I met the doctor 1 time and didn't think we were a good fit would I still have to pay....yes! That's a lot of money to not know if you will like the doctor, get timely care, etc... and no where on their website do they mention this. Posting so others are aware.

My husband has been seeing Dr. Reehal for over 10 years for his RA and loves him. However, the Dr…read morejust moved to a new office at Keck and we got billed over $2,000 for a 10 min office visit, including a cortisone injection (he's had this done many times at the old office). We've never been charged much for this same thing since we have PPO insurance. Billing is treating it as a hospital visit though this was the Dr office. No one has been able to help us. At the very least, tell us up front that it will cost $$$$$ for the visit. Then we would not have made the appointment! I cannot believe we are being treated this way. Beware!

I am incredibly grateful that a second opinion referral led me to Dr. Reehal. I have a complex…read moremedical diagnosis that's been difficult to treat. Dr. Reehal is by far the most humble, compassionate, and caring practitioner I have ever worked with. In our first meeting he had clearly read through my medical details so we could have a productive conversation. He has actively pursued collaboration with several other specialists, visited me in the hospital and ensured that I was receiving adequate care, and he's extremely accessible and communicative. If he says he's going to follow up with me, he does. Nothing falls through the cracks. He genuinely wants to learn from my condition and help me and his concern for my well being is very clear. This is in stark contrast to most experiences I have had with other doctors. It's not only refreshing, but emotional. With the level of physical decline I am experiencing, I would expect to feel hopeless, but Dr. Reehal gives me hope. I would recommend him without reservation.

A great experience with this practice. Dr. Klenck is an outstanding surgeon with many years in…read morethe field. I recently had a full knee replacement with Dr. Klenck and he made sure that all precautions were taken to ensure a successful experience. He really cares about his patients. The Surgery Scheduler, Jennifer, also does an outstanding job of scheduling procedures and making sure that all of the necessary pre op referrals are completed in a timely manner. Highly recommended!

If you care about your health and well being, do not come to a place that practices mill medicine,…read morecontrary to the standard of care. Multiple rushed and poor experiences here with several physicians. Most of your face time here is with physician assistants. When a doctor experiences significant tactile resistance during an injection and openly admits a lesion isn't behaving like a typical cyst, shifting to a passive "wait-and-see" approach without looking at your historical imaging is simply a contradiction in clinical logic. Calling that out isn't about being confrontational; it is about recognizing that your intuition was right, your questions are valid. Dr. Billings operates a medical mill. I came to see Dr Billings (incidentally CEO of Pasadena Orthopedics) for a thumb lesion xrayed 5 years ago and never biopsied. She injected my thumb without so much as objectively establishing if the lesion was solid or cystic. She told me with utmost confidence that I have a cyst. She suddenly revised her diagnosis while in the midst of obviously struggling to inject the lesion with steroids. She wanted to move fast because volume means Benjamins $. I walked in with little to no pain, and walked out unable to fully flex or extend my thumb without pain. The office then gave me the run around for a simple imaging request after the pain progressively worsened and insinuated that the response to my injection in 6 weeks is "diagnostic." No rationale was offered. Billings tried to pivot with, "let's see if we get a treatment response." Truth is, she realized unnecessary needle trauma would have to be healed from forcefully trying to inject steroids (liquid) in something with the density of an eraser (before imaging could become meaningful). I offered to show them prior imaging, but they were too busy churning out patients. I came here for diagnostic clarity, not to sit around for 2 hours and be provided substandard care. The audacity of trying to pass it off as, "let's wait to see if the treatment responds" (damn well knowing it's not behaving like a cyst and forcing fluid in a solid mass in a patient's thumb). Come on now.