Scott is the most unprofessional owner I've ever come across. I originally brought my guitar into him on a Saturday because I was getting fret buzz on my acoustic electric. He told me it just needs a neck adjustment and it would be $35 and it would be done on Tuesday. The guitar is only worth about $300 but Scott assured me it would be like new once his tech works on it. Someone else called me on Tuesday and told me that it's not just the neck - the frets need to be filed down and it would be done the following Tuesday because the tech is only in once a week. The price would be $80. I should have just bought a new guitar at that point but it was already there so I agreed to wait a week. I called every week for a month and they kept telling me it would be done the next week. Finally, after a full month of what should have been a 3 day job, they call me and tell me it's all set. I go in and tell Scott that I'm frustrated that I waited a month when he and his workers promised me a week. He was condescending and rude and told me that I should have known a job like this takes a long time. An employee brought my guitar down and started playing it and it still had fret buzz on the top two strings. The tech told me to bring it back next week and he'll do more work to it. It's been a week now and the buzz is back on all 6 strings worse than ever so I'm not bringing my guitar back there. Now I'm out $80, didn't have a guitar for a month, and my guitar is worthless so I have to buy a new one. I'm in spitting distance of Smash Music and I'll never go there again because of Scott's unprofessionalism, carelessness, and lies. I'll be sure to let all of my local musician friends not to support this guy. read more