Over the past 40 years my family and I have watched how much this practice has declined due to…read moremanagement staff and certain veterinarian staff members. I HIGHLY recommend taking your loved family member to a different veterinary practice.
I am extremely disappointed by the care my dog received at Murray Hill Veterinary Associates.
In my experience, my dog was misdiagnosed by Dr. P and mistreated by Dr. C while suffering from multiple serious and life-threatening health conditions that required immediate and coordinated medical attention. Management staff, Nate and Jessica along with Dr. H and Dr. B failed to provide these services due to me advocating for my family member.
Dr. H issued a prescription that contained improper dosing information. As a responsible and concerned pet owner, I advocated for my dog and requested a corrected prescription. At that point, office managers Jessica and Nathan became involved.
What should have been a straightforward correction escalated unnecessarily. Their approach, in my experience, was dismissive and rude rather than solution-oriented. Instead of de-escalating the situation and ensuring my dog received prompt and appropriate care, the handling of my concerns created further confusion, delays, and stress.
The breakdown in communication and the manner in which my concerns were handled significantly worsened the situation. From my perspective, the lack of professionalism and compassion from management created a cascading effect that ultimately impacted the veterinarians involved, including Dr. H and Dr. B. What could have been resolved quickly became, in my view, a much larger and avoidable disaster due to poor communication and failure to prioritize patient care.
I also experienced instances where crucial messages left with Jessica and Nate that I requested to be passed along to the veterinarians were, to my knowledge, not communicated. When a pet has life-threatening medical conditions, any delay or miscommunication can have serious consequences.
No pet owner advocating for accurate dosing, proper treatment, and timely care should be met with hostility or dismissal. Advocacy should never result in escalation or obstruction. There was multiple obstruction caused by management staff, Jessica, and Nate.
Additionally, I formally requested a complete copy of my dog's medical records in August and am still waiting to be notified that they are ready for pickup.
In my opinion, the handling of this situation reflects broader concerns involving management -- including Jessica and Nathan -- as well as Dr. H, Dr. B, and ALL other veterinary partners associated with the practice. I have serious concerns regarding duty of care, continuity of treatment, and the way I was treated after raising legitimate medical concerns
Because certain matters are currently being pursued through appropriate channels, I am limited in the additional details I can publicly share at this time. However, I strongly encourage pet owners to carefully consider their options and ensure they feel respected, heard, and supported when seeking care for their animals.
Pets are family. They deserve competent, coordinated, and compassionate care -- and their owners deserve professionalism when advocating for them.
