Similar to what another customer experienced a few months ago, I also had the same terrible experience with this place. For the amount of money you pay for their service, I would expect great customer service, communication and safe grooming. This was NOT the case with my most recent appointment with them. After my dog finished her appointment, I noticed a bruised area on her stomach that was not there before. I tried calling them a few times, and could not get through - so I sent a text message notifying them in which they originally replied that they apologize for any inconvenience. However, after asking if we could speak over the phone so we could discuss a refund or credit of some sort - they got EXTREMELY defensive. They had the nerve to text back that the groomer said that "there was nothing on the belly area when she handed the dog back to me" and that "maybe the dog might have been moving." Wow, wow, wow. How on earth could my dog just get a mysterious bruise after getting groomed with them, but then they also say at the same time that it could've been caused due to her moving. They couldn't get their story straight which says a lot. From there, they refused to answer my texts or calls (and still to this day hasn't). This place takes NO accountability and thinks its okay for a groomer to not give the paying customer a head's up if something went wrong during the grooming. Please also read what you sign because even if they hurt your dog, they will not give any refunds. Avoid this place at all costs - SOMETHING happened in that mobile van that resulted in a bruised stomach on my dog and they could care less. This scenario is NEVER okay, but even more, especially not after paying upward of $250. Listen to what other people are saying and protect your dog; I'll never trust this place again. If I could give them zero stars I would. read more

The Ruff Life has truly been a lifesaver for our family! We've entrusted them with grooming three very special dogs: two senior Yorkies with complex health needs and our newest rescue, a shelter mutt we'd only had for six days when they worked their magic on him. Both Yorkies required extraordinary care--one with a cardiac condition and seizures that made dryers a no-go, and the other with trachea collapse and, later, mouth cancer. Despite these challenges, Masha handled them with unmatched skill, compassion, and patience. Masha is nothing short of extraordinary. She radiates a calm, positive energy that animals and humans alike are drawn to. She makes our beloved pets feel safe, understood, and cared for, regardless of their age, history, or unique needs. The connection she fosters with them is truly remarkable and deeply touching. The convenience of their mobile grooming service, which brings everything they need right to your doorstep, is an incredible bonus. But what sets The Ruff Life apart isn't just convenience--it's the heartfelt care and dedication that Masha and her team bring to every interaction. We are so grateful for this incredible service. Thank you, Masha, and everyone at The Ruff Life. You've been a blessing to our family, and we love you! read more

All I have to say... WHAT AN AMAZING JOB @therufflifemobile did on my babyboy Piston. I literally had tears of joy. RUFFLIFE is amazing, I called and spoke to Rose (she was fantastic) I told her that I was new to the area and my baby boys hair was just soooo overgrown and was Matted. Due to Covid lockdown, unfortunately Piston went 6 months without a haircut and he was in ruff shape. I asked if there was any chance they can call me if they had a cancellation. And Rose called me back literally the morning after and squeezed Piston into a cancellation slot. Words cannot describe how sweet, caring, professional Rose, Julia, and Rachel were. I have been grooming my dog ever since he was born and he is 4.5 years old and I have never came across a groomers like this. My Piston is very Shy, and scared of other dogs but when he got back in my arms you can tell that he was having a good ol time during his spa day. Thank you sooo much rufflife mobile groomers for an exceptional job. See you all in 7 weeks. Oh and how can I forget my dog was the only one in the van. He had the best one on one care. No kennels or cages. And the best part they do everything right in front of your house. AMAZINGGGGGG!!!!! read more

I was hesitant to try a new groomer for my elderly dog given the nature of her age however, I am truly happy that I did! Due to our current reality, my dog had not been groomed in a few months. Needless to say, she was extremely overdue for a thorough grooming session. With that said, I did some research and came upon, The Ruff Life. I reached out to them regarding an appoint, and was pleasantly surprised by their professionalism and efficiency. My dog's appointment was scheduled for 10:15am. Prior to the appointment the groomer contacted me to discuss any issues and/or special recommendations for my dog. The groomer was attentive, caring, and patient with my dog who at times can be a bit "difficult". By 11:15am my dog was done and ready for pick-up. When I picked up my dog she was not in any distress, as has been the case with other grooming appointments. She seemed calm and happy. With that said, I will be returning to The Ruff Life for additional grooming appointments. It was definitely worth the money!! read more

There is nothing but positives you can say about the Rufflife! Theyve been taking care of my little chonkycat for well over a year now and I dont see a reason to ever stop going! As we all know, cats are extremely difficult when it comes to grooming but the Rufflife does an incredible job in making my little man feel extremely comfortable and stress free! My boy doesnt even hiss at them, thats how relaxed his is!! Based off my experience, I can tell you with 100% certainty that each individual groomer is extremely knowledgeable in the grooming industry, have YEARS of experience, care about your pets health/being more than their own, and have extraordinary pride in their craft. Its nice to know there are companies and groomers like the Rufflife out there that actually do care about your pet compared to others. I am a customer for LIFE and will debate anyone who disagrees. Thank you Chris, Emily, and your entire staff for all the amazing things you do!! read more

Our dog Max is a sweet boy who has high anxiety. Past groomers never seemed to know how to handle him and would get frustrated and we felt terrible leaving him somewhere so loud and unfamiliar. Ruff Life was a godsend! Lindsey was immediately fantastic, getting down to Max's level and letting him sniff and get to know her and take his time getting to the van since he was wary of such a new place. Usually we would wait for hours for Max to get done at the groomer. With Lindsey, he was done in about an hour and looked fantastic! He was so soft and smelled so good and his nails were the best they have ever been - even days later when they would usually grow out and be so sharp already, they were still perfect! And most importantly, Max was so happy after his grooming! Usually after the groomer all the stress makes him tired, but he came back happy and excited and ready to play. We will definitely be using Ruff Life again! read more

The Ruff life mobile grooming was the best experience I ever had with a dog groomer. I found out about them on my crossing (I'm a crossing guard)the grooming van stopped at the light, I asked the driver if they service Valley Stream, she said yes and handed me a brochure. I went on their website which I loved. So much information on their business. I booked an appointment online. Their response time was immediate. They confirmed via text and called prior to coming and I couldn't be happier. Vanessa and Erika are the greatest pet stylists ever. They asked questions about my 2 dogs, gave me a rundown on prices. No fees were kept hidden every option was explained all before the doggies were groomed. My doggies Harry and Bella look FANTASTIC!! I am extremely happy and so are they!! Thank you for a great experience. See you in February!! Lisa read more

My dog stella just had her first grooming with the Ruff life. The appointment was at 8 am and they arrived at 8 am sharp. They called me 10 minutes prior to their arrival, which was greatly appreciated. Two young girls arrived (Emily and April) and were very enthusiastic about grooming Stella. Stella happily walked out to the mobile grooming van with them. One hour later they knocked at my door and stella was happy and groomed. She looked great. The even put a little pink bow in her hair which was a nice touch. She was wagging her tail and she was sad to see the girls go. I would highly recommend using the ruff life because they cared about my dog like I do. I already booked stellas next grooming appointment. They were very professional. I'm going to recommend them to all my friends and family. read more

I have been using The Ruff Life Mobile Grooming services on a regular basis for a few years now. Everyone is fantastic. Chris and Emily are wonderful and every team member I have encountered is great. Brooke has been grooming our baby girl Cosette for almost 2 years now and she is amazing with our puppy who can be pretty picky about being groomed but now she loves it. Our baby girl Cosette gets so excited when I tell her that Brooke is coming over lol she runs to the door and excitedly waits for Brooke to pull up. Brooke is not only great with our puppy but she is super sweet, friendly, courteous and does an awesome job of taking care of our puppy Cosette's extra long hair. I couldn't ask for better than Brooke. I hope to have her grooming Cosette for many more years to come. read more

We had a wonderful experience today with Ruff Life. We adopted a large dog from a shelter this morning, and she badly needed a bath and nail clipping. Since we had very little knowledge of how the dog may react to a bath, we decided to try a mobile grooming service. The response to my request for an appointment was very timely and we felt very comfortable once we met Chris and Emily and their counterpart groomer. Their confidence working with our newly adopted dog put us at complete ease, which helped so much with her transition to our home! They invited me to peek into the van during the service, and our 50 lb. dog looked so mellow and sweet having her hair dried. We couldn't be happier that we called Ruff Life today and will use them again for our lovely rescue! read more

We are beyond pleased with this amazing groomer! We have a rescue dog that was starting to look a little homeless with all the fly away wirey hairs. We were nervous our baby would loose his charm and character after being groomed. But, LINDSAY did an absolutely phenomenal job! She took the time prior to grooming him to talk to us and make us feel at ease. She completely understood what we wanted and that we loved some aspects of his hair like his beard and Mohawk! She made sure our nervous puppy warmed up to her too before bringing him to the truck. He came out beyond our expectations! The rainbow bow tie and purple nails were the icing on the cake! Thank you Lindsay for making our baby even more handsome. We will be seeing you again soon! read more

This is the first time we used Mobile grooming and we will be a loyal customer to Ruff Life! Lindsay arrived to my house on time and came inside first to meet Bella & Molly. I explained their personalities and that Bella is adventurous but Molly will be nervous. They both reacted well - they loved Lindsay. They gave her lots of kisses and felt completely comfortable - no fear at all! They looked great & smelled great after the grooming- and they really needed to get groomed :) - I was also impressed by their customer service- the professionalism when I called & the confirmation process! Thru text & email they told be that they will be a bit early - which I was grateful for! I will recommend them to anyone that needs their services. read more

My 1st appointment with Ruff Life Mobile and by far best experience ever!! April my groomer so nice, friendly, respectful, & loved my pup & he loved her so much after i brought him inside he ran to window to see her outside, had an excellent experience, a little more than u would normally spend but well worth it by far. Cannot complain about anything at all, it was on time, professional, super friendly, accomadating to my anxious dog, groomer April was super friendly and a complete sweetheart, from soup to nuts an absolute best experience, so very happy i found this company & especially April who meshed so well with my pup. She did an amazing job on my pup, exceeded my expectations!!! Highly recommended to all!!! A++++++++, period! read more

I am so thankful for The Ruff Life Mobile Dog Grooming! Our groomer is Brooke. She is absolutely amazing with my 12 yr old labradoodle Cleo. As my Cleo has gotten up in age her hips could no longer handle the long hours at a groomers salon. She needed personal attention and a speedy grooming. When I saw Ruff Life truck on the road I quickly took a photo of their number. For over a year or so now Brooke comes and grooms my baby with the upmost attention and love. And does it in a quarter of the time that my salon could do. I highly recommend this grooming company and Brooke! You will NOT be disappointed and your pup will be groomed with love and much less stress than at a salon. Brooke Thanks for taking care of my Cleo read more

Outstanding service, highly recommended. Julie M. came today to work on my 4 1/2 year old Border Collie, Darla. Darla is a sweet kid but very nervous.She can get pretty aggressive. I warned Julie and her assistant but they assured me that they could handle her. And they did! She had nails, pads, ears and anal glands done along with a haircut and bath. The Ruff Life crew kept her calm and positive and kept themselves safe. Darla looks and smells wonderful and is very happy. I definitely recommend Ruff Life and while I am sure all of their employees are great, I can definitely tell you Julie is a pro's pro. I look forward to building a long-standing relationship with this company and I think you should too. Great job! read more

Taking the dog to the groomer is one chore I don't have to deal with anymore thanks to Julie and Lexi from The Ruff Life Mobile Grooming who come right to my front door. But its not just the convenience. For me, its important that I trust whoever is taking care of my dog, Ike. As soon as I met Julie and Lexi I knew Ike was in safe hands. I saw how sweet and gentle they were with Ike who cannot stand getting a bath. He becomes a nervous wreck. Julie and Lexi manage to keep him calm as they do a thorough job getting Ike squeaky clean and fresh. If you want your dog taken care of by true professionals who obviously love dogs and what they are doing, contact The Ruff Life and ask for Julie & Lex! read more

We adopted Ruthie from PETA after she was rescued from a lifetime of neglect and abuse. She had been left outside for 5 years and bred repeatedly. Each time her babies were taken from her and the cycle continued. She never had a name, never had a toy, never went on a walk and had no idea how to navigate doorways when we got her. Took some time to find someone we were comfortable with but it was worth the wait. Julie has been answering my questions for a couple of weeks leading up to our appointment. That level of understanding is truly priceless. Both Julie and Anna were great with us and Ruthie. Probably more important that they were good with us because I was the really nervous one here! read more

We had our first experience with Ruff Life Mobile this past Friday. We have a yorkie/bichon who I normally take to a different groomer. But I hated leaving our little Teddy there and knowing he would be crated and left there for hours. So I decided to try mobile grooming. We had the pleasure of getting Julie as our groomer. Teddy was nervous at first but quickly warmed up to Julie. We were very happy with the end result. She did a great job on his cut. Julie was very eager to meet my expectations. Teddy was literally smiling once he was finished and was a happy pup. I could tell he truly enjoyed his experience. We will be using Ruff Life again for our next grooming. read more

Couldn't have been more pleased with the services of Ruff Live Mobile! Julie, and her able bodied assistant, did a fantastic job with our ten year old Siberian Husky, Riley. They couldn't have been more pleasant, courteous, or professional in their approach to both handling Riley, who can be quite onerous at times to say the least, and providing what seems to be the best grooming he's ever had. Upon the completion of Riley's grooming in the past, he's always been grumpy and angry for at least a couple of days. However, after this session with Julie, he was immediately back to his normal self! I would highly recommend Ruff Life Mobile for your per grooming needs! read more