Exceptional service and friendly staff! We will be returning, we were greeted immediately upon…read moreentering and we felt rest assured with our baby Fiona was very well taken care of. She went in for a nail trim and I was amazed at how her nails were left.

My elderly dog seemed to like the services but had way too much cologne on when we picked her up…read more It was like a very overpowering car freshener. It took over a week to wear off. Also, it did not appear that they cleaned her ears even though we had the deluxe package for bath and trim I did like that they sent me pictures of her during the process

This groomers is great. The staff ask questions and listen, they groomed just how I wanted her, so…read moreglad I found this groomers

Took our cat, Alaska, here to get groomed on Mother's day. Long story short, called me about 50…read moreminutes after I dropped off and said our cat escaped out the back door! Rushed to groomers and got there in about 10 minutes. No one was looking for her and just working on some dogs. This day and the next several days, I kept searching for our cat with no help offered by this business. From the first day, he was talking of reimbursing us or getting us a new cat! Didn't show interest in finding her!! Strange way to act if you lose a client's pet, who is a family member, unless of course she didn't escape!!! Ps: Alaska was an older and rounder cat. We used a step chair for her because she couldn't jump very well and she couldn't run very well either! And all the posters we put up about her missing, someone has taken down! Owner of property and people from other businesses said they'd be on the lookout for her. They had no idea what had happened! Owner did check his cameras and saw no cat running in the back, where she escaped! (?)

Unpleasant and uncomfortable. Would rather do the grooming myself. It's a no go for me and puppers!read more

They definitely took care of me as a customer and did a wonderful job on my dog Junior!!! I was in…read morea car accident and told them I depend on rides and accommodated me by bumping up my Junior to get groomed so I can have my ride pick him up on time. They also groomed Junior exactly how I wanted him to look like in the picture I showed them. I'm very impressed and appreciate their customer service.

I wouldn't recommend this place to anyone anymore. This used to be my go to spot for grooming and…read moreboarding, they even knew my dog by name. But after this last experience, I'm done. They charged me an "early check in fee" for dropping my dog off at noon, and a "late check out fee" for picking him up at 5pm! Then, because I didn't buy a bath (I had literally bathed him right before dropping him off), they charged me another full night. The front desk woman actually said "if you don't purchase a bath, we charge another nights fee" How is that anything but predatory business practices!? But the part that made me completely lose the trust I had, was that they forgot to feed my dog for an entire day! They tried to claim he was "picking at his food," but the moment he got home, within a few minutes he ate his entire meal with zero hesitation. This place went from reliable to downright unacceptable. I refuse to support a business that nickel and dimes customers while neglecting the basic care of the pets they're paid to look after!

Was not informed up front that the establishment charges a "junk fee" for the use of a U.S.debit…read morecard. Make sure to ask before paying. There's a very small sign on the wall, difficult to read. I am old man, had recent surgery and had to go to nearby Walmart to buy something in order to get cash! I just don't like to give my money away for nothing.

Been coming here for years! They have such an amazing staff. I only trust this groomer with my pets!read more

This is a great place to take little dogs...only…read more But I just tried taking my big dog in- owner stated that big dogs need mussels.(sp) please be aware that you need to buy your own for your big dog to be groomed at Doggie Day Spa. They do not provide it for you. So I'm going to wind up going back to PetSmart to get my dog groomed... and her nails did, because she's got freakin Tetradactyl nails. :) bye!!!

Excellent groomers! I love the way they know how to de-shed a dog. My pooch looked so much better…read moreafter they shampooed her 4 times and brushed out the excess fur. They are professional, friendly and genuinely love dogs.

Well it's rare I have to review a retailer. I retired from Retail Operations and have always felt…read morecompassion for the employees that front the customers but... This has been my go to Pet store for my do Cookie since I moved to the Rio Grande Valley 3 years ago. Normally I have been treated with care and respect while here. Note that I have been going to this store since I lived here so this is not a one time exposure. I have had more bad customer service in Grooming and don't have much exposure to the rest of the store. I have contacted the manager before with no response and no action taken but this department well....has given me a black eye more than once. Yesterday was the worst & the last straw for me, Customer Lost. I had a 10 am appt made that morning around 9 am. I forgot I had a Dr. appt at 11 am. So in a hurry, I dropped off my dog at 9:30am which I had never done before. The store was open, grooming of course was open but when I entered no one was front. I called and called out to no response for over 5 min. so I went thru the gate and saw an older lady in the back with the door closed with ear protection on . She was in a panic probably from me and that I entered her space. I said I don't want you to do anything but take my dog..she has an appt 10am. When I picked up my dog a young lady addressed me and in a very rude manner read me the rules for entering as I did. She would not stop for anything. So I say to you....don't open grooming earlier than the store or make your groomers stay out front at all times. Also you might mention when you make an early apt to state that pets will not be accepted before their appt time. Your employees need some in-depth education of fronting customers, maybe the rest of the store could use some. It never hurts. Regards, Jim Moncrief Retired Retail Ops, Military and a senior.

I would not trust my fur babies anywhere else! Tammy, Eddie, Monica, and Ariana have been so good…read moreto our dogs. My pups always leave happy and looking beautiful. Their tails start wagging when we pull into the parking lot!! The salon is always clean and you can watch your pets grooming and you see how grntkr they are with your pets.

I wanted to take my dog here but I was refused service due to my dog being blind and 14. That's…read moresenior dog shaming. My dog's a shih tzu she is used to being groomed once a month sometimes 2. I don't think she would panic or freak. It's a bath not a heart transplant.

Always stop by for treats for my babies, love how clean the place always is. The self serve station…read moreis excellent for dog owners who live in apartments super convenient. I love the clearance items that are constantly restocked. Service is always quick, good and easy. The girls are always helpful and knowledgeable.

Highly recommend! Staff is very friendly and helpful ...It is clear that they care about the…read morewell-being of the pets they serve. I tried out the self-service dog wash and found that it was easy to use and clean. Safe to say, this is my new go-to store for my pet needs!

I have been a long time customer of Royal pet salon but, they have lost my business due to their…read moregross negligence. I returned home with my dog today to find that they placed a tight rubber band around my dogs ear. It was so tightly wrapped around her ear that it was shrunk to less than an inch in width. I only noticed that it took place because she whimpered when I held her. This is wildly unacceptable and this business has destroyed my trust in them. I strongly recommend avoiding this business.

very bad service and abused my service pet!!! the groomer punched my service pet in the stomach and…read moreclaimed my pet bit her yet, no proof! i called the owner, eric, and he was non apologetic. i reported it to police! do not take your loving pets here!!!!