Exceptional service and friendly staff! We will be returning, we were greeted immediately upon…read moreentering and we felt rest assured with our baby Fiona was very well taken care of. She went in for a nail trim and I was amazed at how her nails were left.

My elderly dog seemed to like the services but had way too much cologne on when we picked her up…read more It was like a very overpowering car freshener. It took over a week to wear off. Also, it did not appear that they cleaned her ears even though we had the deluxe package for bath and trim I did like that they sent me pictures of her during the process

This was first time bringing my dog to Dapper Dog I'm very happy with his grooming. I will…read moredefinitely be bringing him there again for grooming when I'm down here for the winter months

I love Dapper Dog. this is the only place I bring my dog. Im very picky about her haircuts and…read morethey always do a great job. I get exactly what I asked for. I never make an appointment but every time I've called to see if they can take her, they never say no. very friendly staff, great service!

Always stop by for treats for my babies, love how clean the place always is. The self serve station…read moreis excellent for dog owners who live in apartments super convenient. I love the clearance items that are constantly restocked. Service is always quick, good and easy. The girls are always helpful and knowledgeable.

Highly recommend! Staff is very friendly and helpful ...It is clear that they care about the…read morewell-being of the pets they serve. I tried out the self-service dog wash and found that it was easy to use and clean. Safe to say, this is my new go-to store for my pet needs!

Firstly, when my wife called to book an appointment for the first time the woman who took her call…read morestated that they only take 2-3 dogs a day and they really take their time with them. That was a complete lie. When I dropped my dog off there were dozens of dog all being worked on in a very cramped and unclean space. There is mold in the back half of the building and it is very apparent in both the scent and the air vents which are black. In regards to the grooming my dog received, I instructed the groomer to shave her hair short except for her ears. For the most part this was followed except for her head. They left a patch untouched on her head and her whiskers were also not trimmed. I also told them to clip her nails, they got some but not all. I will not be using this business again and I don't recommend them.

I went to get my German shepherd groomed for an event and when I came back to pick him up he was…read morefully shaved ! when I clearly didn't ask for that type of grooming. Now he looks ghastly.

Amazing service from the staff at a reasonable price. Excellent customer service. Will definitely…read morebe back.

Fish are in DANGER. Fish are badly kept and under fed. Rest of the pets seem fine however, the fish…read moreare dying and I fear for the rest of the pets.

Our fur baby had her first grooming experience and the staff was amazing! She had a little accident…read moreduring the visit and the staff took care of her. I am very impressed with their patience and the quality of her bath.

I always come here to buy toys for my fur babies and we always buy KONG toys for them because they…read morewreck stuff up lol. My bf and I decided to get them one that was a reindeer. Started freaking out because Koda(pug m) had a rubber KONG toy, but didn't know where it came from, found this and realized he chewed off the reindeer to get to the toy insideI highly recommend these toys it was just funny how everything happened.

Called in regards for a couple questions on how they perform there services on my beautiful dog the…read moreyoung girl that answered phone wasn't very helpful my suggestion NEEDS better customer service I would have gladly taken you guys work if maybe she would have been a little more helpful thanks again !

Very friendly and caring with our pets and did a great job on their grooming! Definitely will returnread more

Excellent groomers! I love the way they know how to de-shed a dog. My pooch looked so much better…read moreafter they shampooed her 4 times and brushed out the excess fur. They are professional, friendly and genuinely love dogs.

Well it's rare I have to review a retailer. I retired from Retail Operations and have always felt…read morecompassion for the employees that front the customers but... This has been my go to Pet store for my do Cookie since I moved to the Rio Grande Valley 3 years ago. Normally I have been treated with care and respect while here. Note that I have been going to this store since I lived here so this is not a one time exposure. I have had more bad customer service in Grooming and don't have much exposure to the rest of the store. I have contacted the manager before with no response and no action taken but this department well....has given me a black eye more than once. Yesterday was the worst & the last straw for me, Customer Lost. I had a 10 am appt made that morning around 9 am. I forgot I had a Dr. appt at 11 am. So in a hurry, I dropped off my dog at 9:30am which I had never done before. The store was open, grooming of course was open but when I entered no one was front. I called and called out to no response for over 5 min. so I went thru the gate and saw an older lady in the back with the door closed with ear protection on . She was in a panic probably from me and that I entered her space. I said I don't want you to do anything but take my dog..she has an appt 10am. When I picked up my dog a young lady addressed me and in a very rude manner read me the rules for entering as I did. She would not stop for anything. So I say to you....don't open grooming earlier than the store or make your groomers stay out front at all times. Also you might mention when you make an early apt to state that pets will not be accepted before their appt time. Your employees need some in-depth education of fronting customers, maybe the rest of the store could use some. It never hurts. Regards, Jim Moncrief Retired Retail Ops, Military and a senior.

I wouldn't recommend this place to anyone anymore. This used to be my go to spot for grooming and…read moreboarding, they even knew my dog by name. But after this last experience, I'm done. They charged me an "early check in fee" for dropping my dog off at noon, and a "late check out fee" for picking him up at 5pm! Then, because I didn't buy a bath (I had literally bathed him right before dropping him off), they charged me another full night. The front desk woman actually said "if you don't purchase a bath, we charge another nights fee" How is that anything but predatory business practices!? But the part that made me completely lose the trust I had, was that they forgot to feed my dog for an entire day! They tried to claim he was "picking at his food," but the moment he got home, within a few minutes he ate his entire meal with zero hesitation. This place went from reliable to downright unacceptable. I refuse to support a business that nickel and dimes customers while neglecting the basic care of the pets they're paid to look after!

Was not informed up front that the establishment charges a "junk fee" for the use of a U.S.debit…read morecard. Make sure to ask before paying. There's a very small sign on the wall, difficult to read. I am old man, had recent surgery and had to go to nearby Walmart to buy something in order to get cash! I just don't like to give my money away for nothing.