Excellent groomers! I love the way they know how to de-shed a dog. My pooch looked so much better after they shampooed her 4 times and brushed out the excess fur. They are professional, friendly and genuinely love dogs. read more

Petco - My dog feeling happy after her beauty treatment at Petco. - Pet Training Near Me - Mission, Texas

I take my dog to Petco for grooming. He's been going there since he was a little pup and he's now 3. Today he had the worst experience and scare ever. I'm still trying to wrap my head around how the incident even happened because it makes no sense given the location of his injury and the set up of the grooming table. He usually gets handled by Zaida who wasn't there today. I couldn't schedule an appointment online with her because it says all slots are unavailable so I had to call in an appointment. I trust everyone who is employed there know how to handle dogs properly and carefully. Well I get a call maybe little less than an hour after dropping him off. All that was said to me at first was there was an incident with Tyson and they are taking him to the pet clinic, Pet Doctor 911 in mcallen. I asked what happened and the employee who called me said she doesn't know. I had to literally raise my voice and demand to speak with someone else just to get an answer. You can't call someone and tell them oh we have to take you dog to the hospital but I don't know why. So finally I was told he had a cut on his paw that he got from the grooming table tether. They told me he was being put up on the table when his paw got caught in the neck tether and he got spooked and tried to jump off resulting in the tether slicing his dewclaw. I'm still confused as to how his paw would even get caught in that tether to begin with. And from the position and location of the injury it does not seem possible to me. They took him to a clinic that we've never visited ( he sees the doctors at Banfield pet Hospital since his insurance is through them). This place would not let me enter with him for the consultation with the doctor. I had to wait there in my car until they were done. Was not given a time frames. Their policy stated if you leave the vicinity they would charge you $45 fee on top of your vet bill. Worst experience for me and my pet. He had already been hurt somewhere and now he has to go into an unknown place alone. No one from petco offered an apology nor called to check on the status of my pet after the incident. I'm not even sure if they paid the clinic because once my pet was released, the technician asked me to contact the groomers which I had did an hour earlier after talking on the phone with the veterinarian. I asked if I needed to stay until they received payment but they clinic assured me they would get in contact with Petco to resolve the bill. read more

Petco - My pets' injured paw - Pet Training Near Me - Mission, Texas

Well it's rare I have to review a retailer. I retired from Retail Operations and have always felt compassion for the employees that front the customers but... This has been my go to Pet store for my do Cookie since I moved to the Rio Grande Valley 3 years ago. Normally I have been treated with care and respect while here. Note that I have been going to this store since I lived here so this is not a one time exposure. I have had more bad customer service in Grooming and don't have much exposure to the rest of the store. I have contacted the manager before with no response and no action taken but this department well....has given me a black eye more than once. Yesterday was the worst & the last straw for me, Customer Lost. I had a 10 am appt made that morning around 9 am. I forgot I had a Dr. appt at 11 am. So in a hurry, I dropped off my dog at 9:30am which I had never done before. The store was open, grooming of course was open but when I entered no one was front. I called and called out to no response for over 5 min. so I went thru the gate and saw an older lady in the back with the door closed with ear protection on . She was in a panic probably from me and that I entered her space. I said I don't want you to do anything but take my dog..she has an appt 10am. When I picked up my dog a young lady addressed me and in a very rude manner read me the rules for entering as I did. She would not stop for anything. So I say to you....don't open grooming earlier than the store or make your groomers stay out front at all times. Also you might mention when you make an early apt to state that pets will not be accepted before their appt time. Your employees need some in-depth education of fronting customers, maybe the rest of the store could use some. It never hurts. Regards, Jim Moncrief Retired Retail Ops, Military and a senior. read more

Ahhhh PetCo, how I love thee. More than Petsmart, which seem to be abundant in the Valley. This is the first PetCo in the area and it's still brand spanking new. Probably my fave thing about this location is the layout of the store. No more tiny little alcove for the aquariums which, for me, get claustrophobic and a little scary. It's in an open area, in the middle of the store. Other departments are clearly labeled with huge signs coming down from above. I noticed a relative lack of employees, so I can't attest to their friendliness (or lack of) or their helpfulness. Besides, I was on a mission for cat fountain filters. In and out. I did notice and was sucked in by the impulse buys near the register but that Twix was awesome at the movies later that day! You can also get your pet groomed and trained here... it's a one-stop shop! read more

Excellent service. Friendly groomers. They always do a fantastic job with my terrier mix. He looks and smells great. I plan to continue going to Petco for grooming. read more

Petco - Archie testing after his grooming appointment at Petco. - Pet Training Near Me - Mission, Texas

I did an online survey from the sales receipt. I gave the store low Mark's, the chew tops purchased were of such low quality, they were in the trash an hour after the purchase. A female store manager called, and said I would have a $5 credit at the register. That was 4 weeks ago. I went into the store, each person checked, asked two managers about the $5 credit. No one knew anything about it, nor did they want to do anything to resolve the issue. I will not return to Petco. I believe if you are offered a credit, you should be given the credit. read more

It seems like I'm always in and out of pet care stores. Petco is my favorite overall. They have a much wider selection of goods than Petsmart, their closest competitor. The store employees I've had dealings with are just as nice and helpful as they can be. While I still buy most pet supplies online, Petco is my quick go-to when I need something quickly. read more