We had a truly beautiful experience with Valley Memorial Park Cemetery, Funeral Home, and Reception…read moreCenter during one of the most difficult times in our lives. From the very beginning, their team was patient, compassionate, and never made us feel rushed or pressured. After a previous experience with another funeral home where everything felt urgent, this was completely different. The atmosphere here was serene, welcoming, and allowed us the space to breathe, ask questions, and make decisions with care. We genuinely felt supported every step of the way. Because of this experience, I now feel inspired to plan my own arrangements ahead of time so my family can focus on grieving and being together, rather than navigating logistics during such a painful time. I am deeply grateful for the care they provided. 10/10, and I would highly recommend them to anyone in need of compassionate and professional funeral services.

Valley Memorial was wonderfully helpful and kind when my dad passed 9 months ago with his handling,…read morecremation and everything that goes with it.. I would have highly recommend ed and given them 5 stars even then. But now, I'd give them 10 stars if I could. They were amazing as I navigated through last minute, challenging complications with my mom's remains leading up to her burial.... and they didn't even handle her or cremate her when she passed (an East Bay mortuary did). They truly went above and beyond even coming to pick up my moms remains at my home and finding a way to ensure it would arrive safely close to her burial site since I could not take her on a plane with her urn. They were kind, compassionate, professional, thorough, and go above and beyond at a time when it's really needed. Thank you Eugene, in particular!

Could not find our son's grave last year due to weeds. It was fixed last year but the weeds are…read moreback even worse this year.

WARNING: The state has revoked this business's cemetery license and seized its funds due to…read moremismanagement. You cannot buy new plots here. Check contract fine print for hidden opening/closing fees.

I'm sad to say that we did not have a great experience with Keaton's. After hearing it was the…read morepremium mortuary to use, we decided to go with them. They were very compassionate & respectful when my father passed HOWEVER, paperwork was bundled (on their part) and it took 3 WEEKS before he was cremated. We were given dates that were not met and ultimately it took 3 weeks before he was cremated. We were told that this was standard...it's not. I love giving positive reviews however I also feel it necessary to let people know about our experience. I can't recommend Keaton's. I hope for their sake and the sake of families who use their services, that they get the back office (Admin, logistics) sorted out.

Truly inspired by their completely mind-blowing insensitivity to leave a review…read more The first thing they did when we called was to tell us that the plans we had set five years earlier would not work and we had to use them for everything. They pretty much said and did everything wrong and seemed to go out of their way to be rude, uncompassionate, and try to take advantage of our situation to make money. It was remarkable how insensitive and rude they were. We ended up firing them and working with Brian at Montes in San Anselmo - and Montes was totally the opposite, very thoughtful, compassionate, tactful, and respectful - not even wanting to talk about taking payment until everything was taken care of. Brian is amazing and was totally supportive and perfect.

Ms. Jordana Hall took care of my Mother following her passing…read more She was professional efficient and made the process as easy as possible. I would highly recommend her and Neptune Society to anyone.

Jordana Hall and her team were very compassionate at difficult time. They were helpful and…read moreupstanding when things got tough as families can be.

Kind and compassionate and walked me through setting up a pre-need arrangement. The pricing was…read morereasonable.

You don't typically think about funeral homes until you suddenly need one. My mom of 91 years old…read morehad entered hospice and we knew the end was coming. So I didn't have very much time to do any research, but in speaking to the hospice people and a few others, the name of Adobe Creek kept coming up. I was a bit under the gun because my daughter needed to return to college and we wanted to make sure that she was here for the service. The cremation, which my mother requested, took about a week. Everything went smoothly and I had about as good as an experience as you could imagine. Other than the cremation, getting the death certificate and selecting an urn I didn't use all of their services, but my experience was top-notch. Leekiesha was the person who helped me and she did a great job.

Everything! From cost, ease of booking, flexibility, wonderful crew-Effe and Ruby! And they…read moreproduced glorious weather!

Went out on the Bay Wolf today, with captain Ruby and crew Fallon. There were 10 of us in my party…read more We spread my wife's ashes in Kirby Cove, in the same spot where we spread my mother-in-law and father-in-law's ashes some years before. Ruby and Fallon were wonderful, showing a true love of the sea and answering our many questions about landmarks, currents and wildlife as we sailed out on the bay. I think my wife would have approved; we did it up right. Thanks so much to Neptune Memorials for making this a wonderful day.

I am deeply disappointed and frustrated by the lack of empathy and professional flexibility shown…read moreby the staff at Pleasant Hills Memorial Park and Mortuary. We are currently navigating the devastating loss of my close relative, who passed away while under the 'care' of her 'husband.' Despite the fact that the biological family--not the 'husband'--has fully funded the burial and the headstone, the administration is stubbornly siding with his demand to include his name on the monument. Without a head stone it has been very difficult for mourning family to even identify where she is buried. They have refused all attempts at compromise. The cemetery personnel have remained completely intransigent, ignoring the family's wishes and the specific circumstances of this tragedy. Rather than being a place of peace and healing, their rigid adherence to "standard protocol" over common sense and financial responsibility has added unnecessary trauma to an already heartbreaking situation. If you are looking for a facility that values the input of the grieving family members who are actually responsible for the arrangements, look elsewhere.

My family laid my Great Grandmother and Great Grandfather to rest here, so when my Grandmother…read morepassed this where she wanted to be. First of all, it is a BEAUTIFUL location, so peaceful. My Grandmother's service was last year and the woman we worked with was great. Since her service I have visited monthly and always bring a bouquet of silk flowers for my visit with her. The first handful of months when I would visit, the flowers I had brought her were still present in their small terracotta pot that I arranged them in (with the green styrofoam in the bottom of the pot--as one would do to secure the flowers from flying away or falling). As the months went by, and I went to visit, the flowers from the previous visit would be removed, which bothered me a bit but I didn't think too much into it, as there were many rainy days. This past month I visited once again and her flowers were once again removed, but this time, the terracotta pot was left behind. The flowers removed and styrofoam removed, which had to take some effort because I am sure to jam it down into the bottom of the pot. Not only was the empty pot just sitting there, but there was TRASH IN IT next to my Grandmother's plot. Needless to say, that was the point of me being officially upset. I went to the office and waited for someone to come out so I could speak to them and figure out what the deal was with maintenance, thinking maybe they have a system in place where they dispose of flowers after a certain amount of time. A woman did eventually come out, not the sweet lady that helped with my Grandmother's service, but another woman who I wish I had got her name, but I didn't. Either way, I explained the situation and concerns, and asked if there was a schedule for disposing flowers so I could adjust my visits accordingly to be sure my Grandmother has flowers rather than nothing or an empty pot with trash in it. The woman informed me that they actually don't allow "decorations" and any "decorations" are disposed of whenever the landscapers come across them. I was taken back and had to clarify, that she did in fact mean that flowers were considered "decorations" and that they were not allowed, to which she said "yes, that is correct". I looked on their website and see nothing about this but conveniently see a whole section about sending flowers. I find this very off putting and in poor taste. Especially given that throughout the property there are many trees with ornaments in them in honor of peoples loved ones who have passed, and flowers all over the property. I hope that the owner or director can provide information about this on their website, as I am sure I am not the only one who enjoys visiting their loved ones and bringing flowers. I am going back next week and I am hoping that if my Grandmother's flowers were once again disposed of that they did not leave an empty pot next to her plot to become a trash can. I will not be as kind and understanding if that is the case.