I ordered a ring online size 7. The ring arrives clearly not a size 7. I call the store to see if they can just swap it out. I spoke with Jody who said the store manager is not in. (close to closing time understandable) She recommended I just have it resized or to return it and repurchase. To me resize is not an option as I feel it loses integrity. Repurchase, not an option as the ring is now $500 more (gotta love a good sale). I asked if she can confirm they have a size 7 ring in store and there was. Jody said she will reach out to the manager and then call me back the next day. Sunday rolls around no word from Jody so I call myself. She claims to have spoken to the manager who said no changes. I asked to speak with the manager but she is not in on Sundays. I decided to call the 1-800 number and spoke with Yolanda. She was very apologetic for the situation and said she will email the manager directly and I should have a follow-up Monday morning. Monday morning comes around and I decide to give the store a call right when they open. Spoke with the store manager right away Geovanna (sorry probably spelled that wrong) She initially thought I was from the 1800 number because she talking in terms of him and his. After clarifying I am the customer she agrees to swap out the ring! She asks for what time ill be there and told me she will hold the ring on the side so no one will sell it. I arrive at the store at the time agreed and was in and out in less than 5 minutes with the correct ring in hand! So Long story short Kudos to the GM and Yolanda from the 800 number. Jody...ill just leave it at that. read more

I came here for one item and left with a few lol. Maria was awesome and I loved her customer service. read more

Daniel's Jewelers - This is Mariaaaaaa - Jewelry Near Me - Glendale, Arizona

I recently went in to purchase a ring with my son for his girlfriend and was hoping to get a knowledgeable salesperson to help us make an informed decision. What we got instead was an unbelievably unprofessional and rude manager who made it seem like we were an inconvenience and a burden. She was extremely snippy with non-answers and quick to point out how expensive things are, implying we didn't have the money for anything in there. To top all of this extremely atrocious behavior off, she reeked of cannabis and was visibly stoned out of her gourd. Until the manager Maria gets her act together,save your time and money and go to somewhere more professional such as Kay's. Savannah is a far better example of what a good salesman is supposed to be. read more

Daniel's Jewelers - The much more professional atmosphere of Kay's. - Jewelry Near Me - Glendale, Arizona

Deceptive advertising. With their approval process for credit. What should have been a simple transaction turned into close to 2 hours. I will never recommend this business, nor will I be shopping there. . read more

Five stars for employee Elizabeth. She is the bomb. Well mannered, knowledgeable, all around very pleasant wonderful person. Nice job Daniel's. read more

This place is really dirty, don't recommend buying anything from a place that looks like an outdated pawnshop. Doesn't help that management isn't helpful & super unprofessional. read more

Don't drink the water in the water cooler! It's full of black specks and mold!!! I came in on a Saturday morning early this month looking to spend my money at your store. I wanted information on a pair of earrings, while I waited, they offered me a cup of water. After drinking HALF OF IT, I looked down into my cup and noticed multiple black particles swimming around. I then asked for another cup of water because maybe it was the cup that had been tainted. No, your employees brought me another cup full of even more black mold. This is so unacceptable, I could have DIED. After the small amount I consumed, I started feeling lightheaded, some wheezing, my throat was so sore and I even got a bad case of the runs. My husband rushed me to the hospital as soon as I told him what happened. I will be taking legal action because you're going to get someone killed! I wish I had taken some for of pictures, but I was too horrified and felt way too ill to even think of this. read more

I have been in this store three or four times the last few months. I have found that the manager is bizzy inappropriately gossiping about other employees. I didn't get to make a purchase, but Maggie gave me supreme customer service. She is an asset to this establishment. She answered all my questions. I will be coming back real soon, and I hope to deal with Maggie. Maggie A+++ read more

We knew they closed at 9pm, we called around 830 to let them know we were running behind and we would be arriving at 845. Gondze was nice enough to assist us even though they were closing soon! The customer service here was amazing! Thank you so much for staying past your time to take care of us in finding our perfect rings!!! We love it here read more

Daniel's Jewelers - Jewelry Near Me - Glendale, Arizona

Absolutely love my new ring! Early anniversary upgrade thanks hubby ! My sales representative was patient, friendly and so helpful. Thank you! read more

Daniel's Jewelers - Ring - Jewelry Near Me - Glendale, Arizona

Don't waste your money here. My Husband bought me a wedding set and the smaller stones were falling out and they seemed bothered to fix it. Hale had also bought me a necklace and their cheap chain kept breaking and even with a warranty they didn't want to fix it. He didn't Lear and bought me another necklace that I didn't like and wanted to exchange and they couldn't even do that. read more

I would give zero if I could. They will not answer their phones and there are no other Zales in Phoenix now to go to except for arrowhead. I do NOT recommend this place. When you go in the people are rude and when you try to call no one answers. My husband wishes he purchased my expensive ring somewhere else. Do not waste your time here. I either have to go to Chandler, SanTan, Tempe, Mesa or Gilbert. read more

Very disappointed after specifically going into the store in the Arrowhead Mall in Peoria, AZ to order a military ring. After standing outside the store behind a chain when only four customers were inside, was ridiculous. Finally, the store manager came and admitted us. We were turned over to a nice lady, however, her command of the English language was lacking. There was a definite language barrier and it was difficult to get her to understand me while attempting to order a military ring for myself. I am a Zales Diamond Card holder, and was denied an advertised $50.00 discount on the ring due to a two cent difference, however, it came to over $300.00 total cost. I asked the lady helping us to please ask the store manager to allow the $50.00 discount as I would pay the two cents difference. I also explained the total cost would have been over $300.00 anyway. The manager would not even take the time to come over to talk to me about the issue, but rather, just sent the lady back to us refusing to honor the discount. I am a good customer, having purchased a $2,000 diamond ring for my wife from that store previously. I am writing this as I am really taken back by the way we were treated. There are many jewelry stores to choose from, and your store will continue to lose business by mistreating customers. I requested the phone number for Zales Corporate Office, and will be informing them about our experience. read more

I went to get some wedding rings I tried to work with the employee but she made it hard to make a deal. I had to sit down and talk to her for an hour she saw my wife walking away and decided she will bring the price down. I just felt like I was there for ever and they don't turn on the a/c it was quiet hot in the location. read more

This location has had several breakdowns in customer service and follow-up. I brought in a ring purchased on Zales online for sizing and purchased the jewelry warranty. Upon arrival, I'm sized but the representative says she is unable to verify my warranty and emails a receipt of the repair. It is now 30 days later, I have no ring. Upon calling I follow-up, I find out my item was never sized and was sent to repair with no sizing info. Several days later there is no call from the manager Giovanna. Unfortunately, now I'll be returning the ring. Please train your staff, had I not called I would of never known of these circumstances. I will not be returning to this location for repair or future purchases. read more

HORRIBLE HORRIBLE HORRIBLE!! I would never recommend this place to anyone. The staff is rude and makes you feel dumb, they make no eye contact, they don't know what they are talking about because you get told multiple different things that just don't add up, you are rushed out of the store, and no one answers the phones!! I called for 2 weeks stressed and no answer every single time. I took my ring in for a single missing diamond, I paid $400 for the ring and they tried charging me $590 for it. I know I was being ripped off for it. I complained to higher management via email but didn't even get a response back. This experience was extremely stressful and I was unhappy. This was my wedding ring and they couldn't even be considerate. I will never be going back to this chained company. I understand being in a pandemic but there's a fine line to not be rude to your customers. Do not go here. Go to Oliver Smith Jeweler the experience and quality is better! read more

The staff was racist or something just because I was in my work uniform and this white couple comes after me. The staff decided to help them first before me. I would never came here again!! They are the worst. read more

They never respond to calls, emails or messages! Very pour customer service! I have sent emails and left messages for weeks and not 1 response! Apparently they don't want new customers! read more

I went in to have my bi-annual ring inspection. I had to go to this location instead of my original purchase location in Paradise Valley due to its closure. The wait time here was about 10-15 minutes. I dealt with the same sales person (the store manager) during my recent visit as when I purchased my wedding ring. I was speaking to the manager and mid-sentence, I was very rudely interrupted by one of the sales people. She said she's sorry for interrupting but her client had a question and she couldn't wait. Rude!! How is this okay? My inquiries with the manager was cut short and I left. This visit was pretty disrespectful on the female workers behalf. I hope she can find her manners before her next shift starts. read more

I really wish I would have read other reviews before deciding to do business with Zales. My experience first led me to not want to do business in their brick and mortar location, however now that I have seen that a majority of customers have terrible experiences and the corporation is doing nothing, I will not be using them as an online retailer either. The first negative experience I had was when I was simply going to pick up an online order that had been delivered to the store (4-21-15). While I understand that the sales associates on the floor were currently helping customers, I am used to (at the very least) being acknowledged. Employees at stores where I spend a fraction of what I spend on jewelry are better at showing that they are aware of my presence and that someone will help me shortly. Once the sales clerk acknowledged me and found my item she proceeded to remove the pricing from my purchase without showing me that my item was intact, or for that matter really letting me look at the online exclusive item I was just now seeing in person! Then without even attempting to offer me a warranty plan or any type of upsell (I'm a female, it's a men's watch, perfect opportunity to see if I could use a warranty plan for this obvious gift), she wrapped it (as offered by her and accepted by me), put it in a bag, slapped in on the counter and sent me on my way. After this experience we called it an unfortunate evening but were happy to be done...then it needed resizing. Given as a gift the very next day, we needed a few links taken out asap and I promptly returned. Since my fiance couldn't join me I brought a properly fitting watch of his and an idea of how many links needed to be removed. After experiencing the same feelings of invisibility once entering the store, the sales clerk that eventually helped me immediately questioned me in an almost accusatory manner about my watch being purchased from them. I was asked for a receipt which I began to pull up on my phone but not before it was implied that without his wrist, she couldn't size it. I informed her that I had brought a properly fitting watch and she took it from me and proceeded to ask a complete stranger to put it on to see how it fit! I told her that was unacceptable and to just remove three links from the new watch. After removing the links without ever having received proof of purchase, she returned to me at the counter and handed me the loose links, I had to ask her for a bag to put them in! I was then given my item and nothing was said, no "thank you", no "have a nice day", nothing. I am completely done with this business and hope others will avoid it as well! Congratulations on losing the business of a soon to be married woman who gives gifts mostly of the precious metal and accessory type (I'm sure your business plan doesn't acknowledge me as being visible either). read more

Just got my brand new ring back today from being resized and it is now missing a diamond and is dirty. Poor customer service. I waited 30 minutes to pick up my ring and noticed and had to wait another 30 minutes to get it sent back in. 'Hope' the customer service person tried to give me a different ring size 7 (not my size). The whole reason I came to this location is to get it resized for a smaller size. Why would I take a bigger ring?!! Not satisfied and I would never recommend Zales to my family or friends. read more

Daniel's Jewelers - Missing diamond in the middle after being resized and dirty. - Jewelry Near Me - Glendale, Arizona

After going to a couple other jewelry stores before Zales...I was extremely disappointed. The services, the vision, the vibe, everything was off. I walked out of all of them before they even finished trying to sell me anything. After meeting and dealing with Melissa at the Zales in Arrowhead Mall, I would never go anywhere else. Her and the rest of the team (2 women would I don't know their names) are the reason I buy from Zales. The prices could change, the location could move...but they are incredible and I will continue to only go to Zales because of people like Melissa. read more

My experience was good! I was hesitant in coming to this Specific Location because of the Bad Reviews!! However the staff and manger of the store were excellent. There was a SMALL wait period in the store- as they only had 2 people working on the sales floor. I appreciate the communication- respect- and most of all understanding while helping me. I am THANKFUL for the service given from Zales. read more

This is not just a bad review, this is something I want anybody looking into buying jewelry from Daniel's to take into consideration. After spending so much time and energy into looking for the perfect Jean as a Christmas gift I decided to go to Daniels. My chain was delayed a full weekend and when it finally arrived I got excited. I open the box and lobster clasp is broken. I was really upset that the chain came broken and I couldn't do anything about it until the store was open. I went over on Christmas Yves and try to get it fixed or replaced as soon as possible because obviously this is a Christmas gift that I needed fast. I walked in as respectful as can be and I asked if they can replace the chain or fix it they wanted me to wait two weeks to replace the chain because it wasn't there and I asked if they can fix it. They then gave me a paper with the coupon on it and told me to go to a jewelry repair shop that was in the same mall. I went to the shop in the shop was trying to charge me $85 to get it fixed I told them no and I went back to Daniels to see what we can do. They then told meThat they were not able to replace the chain at all because "I" broke it. I told them I didn't want any problems but this was terrible customer service and I need something done. I asked them nicely if they can at least fix it and they said no. I told them I needed something done because I bought an expensive chain from them and it's broken. They gave me a toll free number to call to get it replaced. I've called twice and they won't exchange it, they just want to refund me. After each call they promised me an email with a return label and i have yet to receive one. Now I'm stuck with a broken chain as a gift and the thought of never wanting to give them my business ever again. Don't buy from Daniels. read more

Daniel's Jewelers - Broken clasp - Jewelry Near Me - Glendale, Arizona

Gwen is the best! Love her. We try and make a point to only pop in when she is working. There are 2 other gals that are nice as well, but the others...no thank you. Gwen takes the time to get to know you and when we go in recommends things up my alley. We have have returned and even go in for visits/cleanings. She has called and left messages for certain specials and has even called her district manager when something upset me. I haven't gotten that from anyone else. I'd give them a 5 if all gave same kind of service. read more

I'm updating this review because they have a new store inside the mall along with a new manager. It's so much better to shop there now than it was before. Their employees finally treat you nice and provide good customer service. Finally lol you were lucky if you got a hello before read more

Stop what you are doing , if you are in this store turn around and go somewhere else. Worst experience I have ever had. Went into the store a month ago found a charm I wanted it needed personalization. The lady told me to go online order and ship to the store it would be here in time for Christmas. That night placed the order. Several weeks later I try to call Zales customer service 800 number wait time is over 70+ minutes. So I decide to wait it out after 1:30 I finally hung up. I tired to call the store several times today no one would answer. I drove in and they said there is nothing they can do. They took my money I have no clue where my order is or if it will make it in time. They said my item has to be received before they could process a refund. Oh it gets better, the lady who did not help me at all says we won't call you when it gets in. If you don't pick it up in a certain time frame they ship it back. Wow this company has a lot of things to work on. They have lost my business forever. The lady said well there is three more days until Christmas it might come in. But of course I would be the one who has to call. But when I called today they don't even answer. Total win win situation. Now I am left to either call Christmas Eve and if they didn't receive my item go to the mall fight the Crowds spend more money on another gift in hope when I get this item it will be refunded. read more

Unfortunately I brought my wedding ring set here to get sized. When I came into the location I was helped by a lady that went over the sizing and told me my ring should be able to get sized and they will give me a call if any additional things need to be done to the ring. I receive a call a few weeks later telling me my rings were ready to be picked up. I go into the store to pick up my rings and for some reason my receipt was not letting the lady ring me out. She repeatedly asked me if they did anything additional to my rings and I told her I was not notified if someone did. She went over to speak to the manager and then can back and told me that the receipt is not ringing up because they did no work to my rings. She said they were not able to do anything to it because of the diamonds on the band. I was extremely upset and left. After reading reviews on other places I decided to try out Diamond House in Scottsdale. Not only did they complete the work and have the rings done the very next day but they also charged me the same place that Zales was going to charge. I thought going to Scottsdale would cost me more but it did not and if they did then I would have been willing to pay it based on the great service and friendly workers. read more

My fiancé got me my Christmas present here, it was a ring with warranty, and the service is HORRIBLE. I HATED it. I brought my ring in to be resized and it took them like 5 months longer then they said it would take. Every time I called they changed the date and then they wouldn't ever call me back. There's a lady there I can't remember her name... but she has the most disgusting vibes and attitude. I can't believe people like this represent a company... it's honestly soooooo sad..... read more

Do NOT by anything from this company. Zales' customer service is practically nonexistent. I ordered a ring for my girlfriend from them back in November and it didn't fit so I returned and have been waiting on my refund for almost a month and still NOTHING. I have called customer service MULTIPLE times. Sat on hold for a collective THREE HOURS just for them to end the call with less than ten minutes left on hold. This store location has done nothing to help. I'm still waiting on my money and I have no way of getting it. I WOULD NOT RECOMMEND ANYONE BUY ANYTHING FROM THIS COMPANY EVER. I will not be doing business with them again read more

I bought a ring online for my girlfriend. She went into this Zales location to have it sized. This should be easy - not at Zales! The sales associates were very rude and dismissive of her inquiry. At one point they tried to assert that buying something online from Zales is entirely different than buying it in store so "there's just nothing we can do." There were two sales associates responsible for this negative experience. One had long red hair and the other had an Eastern European accent. I'll be calling Zales corporate to report this, but wanted to warn potential shoppers that the 1.5 star rating on Yelp is entirely appropriate. read more

Update: I got my ring back yesterday afternoon. Everything looked good, finally I thought! Well only had the ring back and wearing for about 15 hours and the band color has already worn off and is almost completely silver again. At this point I am over it and just settling but will be contacting someone higher up. read more

I only gave one start because there isn't a "no star" option. This particular Zales is lacking in customer service big time. If a lady named Hope is helping you... RUN! I wouldn't even recommend my worst enemy to shop at this store. read more

Run! Do not purchase anything here! I left my wedding band with them to be polished and they lost it. They tried to give me another customers ring! When i let them know it wasn't my ring they questioned me like i was wrong. It was a men's ring. Wouldn't even fit me if i wanted it. So not only did they misplace my ring, but this customer was also now missing their ring as well. I barely received an apology from them. Said they would call me on Monday. I didn't hear anything until Tuesday afternoon. I tried to contact their corporate office but never heard back. Finally got what i think is my ring back. Could just be a replacement. Do not under any circumstances buy from them. At least not the Arrowhead location. They are horrible. read more

Zales employees have no morals. They will flat out lie to you, just to make a sale. I unfortunately dealt with employee Jody. She was great when she was lying to me to make a sale. She promised that if a better sale came up within 60 days, that I could come back in for a price adjustment. Just two weeks later, said sale happened. I even called the store before coming in to make sure they could take care of it. They said they could, and I hurried to drive the 30 minutes to the store before they closed. Upon arrival, the entire story changed. Jody told me that she did not tell us that on our previous visit. And that they could not just issue a refund for the price difference. That I would have to return the ring I've been wearing for two weeks. And Re-Purchase a ring online and wait for it to be shipped to me. So buyer beware! Read all of the reviews, as they are all terrible! read more

The place was fairly busy and we had to get our jewelry inspected. I'm not kidding, when I say we waited 15 minutes for someone to acknowledge us. There was a few ladies behind the counter and they just didn't seem to pay attention and avoided eye contact. Finally a lady finished up with a customer and came over and she gave us her undivided attention and wanted us to be satisfied with the service. I wish all the other ladies in the store were like her. I think her name was Shannon. read more

I want to especially give kudos to Suzie! She went above and beyond to find the ring I wanted. It wasn't at the Arrowhead location, but she found it at another location and it'll be there tomorrow. Super cool and amazing!!! Yes it gets busy and yes sometimes you do have to wait, but when they attend to you, you are their focus and guess what someone is waiting while that sales person is answering all your question and being patient with you. Anyway, I can't wait for tomorrow to pick up my ring! read more

DO NOT SHOP AT ZALES!!!!! Zales' customer service and "corporate policy" does not allow you to return a purchase with a receipt. You must have the exact credit card it was purchased with. My husband bought me a Christmas gift. It was a pair of earrings that were identical to a pair I already had. I found the receipt and tried to return the earrings (only two days after the original purchase without telling my husband so he would not be disappointed. The store would not allow me to return the earrings even with the receipt. They claim it is corporate policy. Now I must take my husbands credit card without telling him or I must tell my husband that I need to return the gift. So very disappointing! I will never shop a Zales again! I would give it zero stars if it were an option. read more

Just walked out. It was fairly busy, but more than 10 workers to acknowledge that I've been there for over ten minutes! Guys were chit chatting on the men's side laughing up a storm, I really wanted to try on engagement rings. Bad first impression! read more

Seriously, the best experience ever! Shannon and Julie are AMAZING people, they did everything they could to get me the ring I wanted aaaaand they're getting it back from sizing in time for my engagements NEXT WEEK! They are so friendly and willing to do what it takes to make their customers happy and that means so much to me after having a couple bad experiences at other places. I definitely recommend both of them! They will help you with your jewelry needs, no matter your budget. read more