I had an amazing experience here! They were so helpful and so kind. They fixed my beautiful great…read moregreat grandmothers ring and made it look brand new. Not to mention they were so easy to talk to and get things handled. Super accommodating and great staff. I was helped by Justin and Amanda who made my experience the best. 10/10 would recommend.​

I decided to try this spot out to get all of my battery watches replaced and repair a gold pierced…read moreearring clasp after looking at reviews online when we moved here back in 2023. This little shop is located right next-door to Macy's on the second floor in the Arrowhead Town Center Indoor mall. A few days ago, I noticed my watch stopped so I went back in to get a new battery. I couldn't remember, but I thought I had received a warranty on my battery when I purchased it in 2023. My service rep was extremely friendly and polite. She asked what my phone number was and found my account. She said my warranty was up in 2028 and she'd have my watch with a new battery ready for me in 15 minutes. I shopped around the mall staying in the area and received a text in 15 minutes that my order was ready. I returned and she handed me my watch and a receipt with $0 charge. Great all-around experience here and I will definitely be returning. I love honest and organized businesses. No haggle and very convenient and easy for the customer. Another touch I love about this place is they clean up your watches and jewelry and also set them to the correct time and date.

I've been here multiple times, usually on the weekends, for my jewelry inspections…read more It's always busy whenever I go, and although there's 5-6 employees working, it takes 5-10minutes to get helped. Most of the time, the associates working are nice. They have a large selection of jewelry to purchase, something for everyone here. They usually have deals going on too!

From the moment we walked into the store everyone and I do mean everyone was super warm and…read morewelcoming!! I came in because my Dad had gotten married and annulled his marriage, but wanted me to sell his rings. So I started with the jewelry company they were bought from. Turns out it was past the return time frame, but the sales rep heard my husband and I had just got married in March and would be interested in seeing what could be done as a trade-in (and we would pay my Dad out of pocket what we got from Zales). After being shown multiple rings, the rep suggested creating a custom ring since the jeweler was in house today. We found the absolutely perfect gemstone on the first look!!! The band took a little more assistance, but both the rep (Delilah) and ring rep (I wish I remembered her name) were amazing!!! The store manager also amazing! Best experience ever, tears came to my eyes when I picked up my perfect for me, one of a kind ring! Thank you so much for this amazing experience

walked in had a issue with my watch clasp not working the gentlemen looked at it for a couple…read moreminutes and fixed it so quick with no charge!

The lady is EXTEMELY rude and Unprofessional. They only take CASH which was NOT pointed out to me…read more They talk about there customers in there own language. She even tried to give me someone else's watch. Avoid this place. There are other choices

I cannot thank Samuels Jewelers enough for helping pick out the perfect ring for my fiance…read more Engagement ring shopping has got to be one of the more nerve wrecking things for a someone in a relationship wanting to take it to the next step. I want to make special mention to Candy House for helping me get through the process with ease and always giving me her undivided attention. Their commitment to making sure I had the ring I wanted made me feel like their cared wholeheartedly. I was really impressed with how Candy made the transaction smooth and always gave me options to compare to double, triple, and quadruple check that it was what I wanted for my then-girlfriend. Guys, this advice is coming from someone that absolutely hates making big purchases like a car or electronics, Candy and the rest of the Samuels Jewelers staff made it stress free and such a smooth purchase. I recommend going to her and that company for any diamond/jewelry purchases. Thanks again, Candy!

After visiting a few jewelry stores I landed here at Samuels. I could not be more pleased with the…read moreattention & friendly customer service provided. I found exactly what I was looking for at a price that could not be beat. Candy House over exceeded my expectations of fast & friendly, no pressure service. Thank you candy! I will be back for all my jewelry needs in the future.

My wife & I went to Jared this morning to find her a white gold necklace for the pendant I bought…read morefor her for our anniversary. They're conveniently located right on Bell Road on the cusp of Peoria and Glendale. Tons of ample parking for you and a few dozen of your closest friends if you're pulling up to get matching friendship rings. We were greeted immediately by a sales rep. who showed us their selection of necklaces. They had plenty to choose from and their prices were on par with just about most local jewelry stores in the area. We picked out a beautiful necklace for my wife that compliments the pendant I purchased for her. Zero pressure. Good selection. Fair pricing. No issues. Will definitely be back for any of our jewelry needs.

They nickel and dime their customers. I had a coupon for $50 off $300. I told the associate that I…read morewas getting two rings and would return the one I liked less due to one of the rings not being in store to look at. When I went to return the ring they prorated the coupon for $16.98. I told them the order should still qualify since I still spent $1,200 and they stated they would not correct. So now I will be returning the other ring and not order from them again.

I had a wonderful experience at London Gold! There were SO many beautiful items…read more Saul was exceptional- knowledgeable, personable, patient, and never pushy. He took the time to show me pieces, answer my questions, and made the entire experience both easy and enjoyable. I couldn't be happier with my purchase. I highly recommend London Gold, and especially Saul at the Peoria location. If you're looking for someone knowledgeable and trustworthy who truly cares about helping you find the right piece, definitely ask for him!

I can't say enough wonderful things about Steven, John, and Kevin at London Gold! They always…read moreprovide exceptional customer service and truly make me feel like family every time I walk through the door. During my visit, they cleaned my wedding ring, noticed a loose stone and tightened it, untangled one of my necklaces, and took the time to show me some beautiful jewelry I was interested in. They always go above and beyond, and their kindness, attention to detail, and genuine care for their customers never go unnoticed. It's so refreshing to receive such personal service. Thank you, Steven, John, and Kevin, for always making every visit such a great experience! I highly recommend London Gold!

I ordered a ring online size 7. The ring arrives clearly not a size 7. I call the store to see if…read morethey can just swap it out. I spoke with Jody who said the store manager is not in. (close to closing time understandable) She recommended I just have it resized or to return it and repurchase. To me resize is not an option as I feel it loses integrity. Repurchase, not an option as the ring is now $500 more (gotta love a good sale). I asked if she can confirm they have a size 7 ring in store and there was. Jody said she will reach out to the manager and then call me back the next day. Sunday rolls around no word from Jody so I call myself. She claims to have spoken to the manager who said no changes. I asked to speak with the manager but she is not in on Sundays. I decided to call the 1-800 number and spoke with Yolanda. She was very apologetic for the situation and said she will email the manager directly and I should have a follow-up Monday morning. Monday morning comes around and I decide to give the store a call right when they open. Spoke with the store manager right away Geovanna (sorry probably spelled that wrong) She initially thought I was from the 1800 number because she talking in terms of him and his. After clarifying I am the customer she agrees to swap out the ring! She asks for what time ill be there and told me she will hold the ring on the side so no one will sell it. I arrive at the store at the time agreed and was in and out in less than 5 minutes with the correct ring in hand! So Long story short Kudos to the GM and Yolanda from the 800 number. Jody...ill just leave it at that.

I came here for one item and left with a few lol. Maria was awesome and I loved her customer…read moreservice.

This is the only jewelry store at Arrowhead Mall that I would do business with if I could! Usually…read moreI feel invisible in jewelry stores, but here I am always acknowledged and promptly helped. My sister suggested I look into Helzberg because of her experience with them and I am glad I listened. After trying on numerous engagement rings at multiple retailers, I was beginning to think I'd never find something in my price range and style. I knew what I wanted, and they just happened to have a great selection of black diamonds that weren't gaudy on my petite hands. I've gone back a few times to look at men's rings, have my engagement ring cleaned and also purchased my wedding ring from them. If you look at my reviews for other jewellers you will see that I do not avoid stating any and all issues I have, but I have only praise for this one (so far).

They don't acknowledge you when you enter the store. Have 2 people working the same client. Poor…read morecustomer service and would t recommend buying anything from them

Samantha was very helpful to assist with picking out a new wedding band for my husband for our 54th…read morewedding anniversary. As this was a surprise I was able to give my husband the ring and then bring him back to have it resized. I will definitely shop with her again.

We went to Kay Jewelers yesterday to find an engagement ring. It was not crowded at all, but the…read moreworkers could not be bothered to help us. We even gave them a chance to help us out and they did not. This was a very disheartening start to our ring search. Thankfully Candy at E & Co (store across the aisle) was attentive and helped us find the perfect ring!

Went here with a friend to look at jewelry and earrings! Dawn helped us for almost an hour and was…read moresuper patient with our indecisiveness. She was great! The jewelry is high quality and looks amazing!! I love my new earrings! I bought 3, they had a buy 1 get 2 50% off sale! We are obsessed!! They have really good selections for earrings and cartilage piercings. Will be back for more! I am giving only 4 stars because we have not gotten piercings here so we can't give 5 stars until we do.

All around worthless company. I don't know how in the world they are still open. It has to be 100%…read moreconvenience!!. Everything they have is junk..and now they are selling filled jewelry which costs them less than a dollar to make and they are charging between 80-400$. Absolutely rip offs. Please do whatever you can to avoid these places.