GOAT was not only the best priced, but the most communicative and top notch customer service. Don't…read morehesitate to work with GOAT because they went above and beyond. We chose GOAT to install a three zone mini split system. //CONSULT// Our consultation with Andrey (one of the owners) was fantastic. He was on time and showed up when he said he would. Unfortunately other companies we asked for quotes missed their appointments - but not Andrey. He thoroughly explained everything and did a thorough walk through. //COMMUNICATION AND QUOTE// I liked that Andrey followed up with us to check in with us. Again other quotes took more than 3+ days. Andrey had a quote within 1 business day. He emailed us asking if we had further questions. //DAY OF// Vasilly and his team (Mark, Ed, Lubec and Alex) arrived promptly! They did another thorough assessment and provided two solutions: Going through our attic or going along the exterior soffit. Our house has a unique challenge in that our siding is fiber cement with bricks in the wall. They were extremely communicative, cleaned thoroughly, and finished within ~5 hours. Everything turned out fantastic! They made everything look so clean and so sleek! We also had two cats and they were mindful of closing the doors and checking to make sure they never escaped (even at one point because they communicated through cell I heard Vasilly saying to make sure to close the doors so the cats don't escape lol) They explained to us everything and made us understood the unit and how to use it We're so happy with the customer service and would highly recommend this family run business to anyone

Andrey came to diagnose my broken 25 year old furnace, and explained why it would be difficult and…read moreexpensive to fix. He was able to promptly provide a ballpark estimate for different options, and I picked one option to get a detailed quote. Also got two other quotes. Went with Goat to replace the furnace as well as an aging air conditioner with a new heat pump and furnace. Great service, got it installed quickly once Andrey received it. Price was great and very competitive with the other ones. House is warm and toasty, and energy bills are lower with the heat pump providing heating when it's not cold enough for the furnace. Would recommend and use again if needed.

Excellent work from GreenTop. They installed a new furnace for me without any issues. I got the…read morefurnace I wanted for a reasonable price. No up-selling pressure, painless quote, and service delivery. I couldn't be happier. :-)

Greentop completed a furnace replacement for me and were good overall. I worked with Andres on the…read morequote and options and they were very competitive and had a good option in stock for a quick install. Andres was very responsive to my questions and were open to handling the permit, which is often a challenge with other contractors. Adrian showed up promptly for install, arriving on time and got right to work. He was very thorough and the install looked great when he got done. You can tell he takes pride in his work. The issue I had with Greentop is the warranty registration, which was incorrectly registered with my name and contact info as the dealer. I traded a couple e-mails with Vera and was then ghosted. I ended up calling the manuf myself to have them at least correct the name of the dealer on my warranty registration to Greentop. They advised they couldn't change the contact info. I'm hoping I don't have any warranty issues down the line due to their error.

Ventflow was fantastic and really saved me from what could have been catastrophic damage caused by…read morean underpowered and poorly installed bathroom fan. After a few bouts of leaking from the exhaust fan, I called Ventflow. Following a quick five-minute phone call and the exchange of a handful of images from my attic and bathroom, we had a plan of attack and an appointment scheduled. The team showed up perfectly on time, removed the offending, soaking-wet fans and ducting, and even checked the roof to clear out insulation that didn't belong there. They were punctual, communicated clearly, cleaned up thoroughly, didn't mind my dog barking at them, and explained everything they were doing. They also gave me some great advice on other DIY things I can do to keep the ducts and house in good shape. The price was exactly what I was quoted (even though one of the installs was a bit more complicated than it should have been), and they spent extra time cleaning up insulation that had fallen out of the attic. I 100% recommend Ventflow and would absolutely use them again if anything came up.

I was not home today when they came to clean our vents but my wife was here. She has bragged,…read morebragged and bragged about the service, the kindness, attention to detail, recommendations...EVERYTHING! Please, if you're considering a cheap service, DON'T! You get what you pay for. Ventflow gets results and takes great care to leave your home better than when they entered.

I hired Rainier Heating & Cooling for regular maintenance of a mini-split system (4 interior and 1…read moreexterior units). I compared several vendors, and Rainier was the one that provided the most clear and competitive pricing. Alex arrived at the agreed upon time (we had an arrival window of 8-11am) and proceeded to perform the job quickly and efficiently. He washed the filters outside to minimize the dust inside the house. Since the maintenance, the A/C feels a lot more potent, which is great with the high temperatures we are currently experiencing. I would gladly recommend Rainier Heating & Cooling.

Excellent service from start to finish. Steve was great throughout--answered all my questions and…read moregot me exactly what I needed at a fair price. The installation team was on time, professional, and their high-quality workmanship really shows. About a month after the install, the thermostat turned out to be faulty. Their post-sales support was just as good as the initial install. They had Austin out the very next day to replace it. He was professional, efficient, and had everything back up and running quickly. They delivered the kind of follow-up service you hope for but rarely get. Highly satisfied.

My family and I are so grateful to the team at Northwest: Darlene, Nate, and Zane! I recommend them…read morewithout hesitation for their talented people, can-do attitude, professionalism, a successful outcome, and a great customer experience!! The backstory: my family and I were in Alaska when the PNW had a big freeze and our pool heat pump condenser and above ground pipes froze and burst. No one was able to come to our home for a couple weeks due to all the other customer priorities dealing with the aftermath of the storm. I completely get it...a pool is not a priority when others are without heat. So our son purchased and installed a new condenser to get the pool water flowing to avoid frozen water in the pool cracking our pool walls and creating a much bigger problem! Our next challenge was to find a way to purchase and install a highly regulated refrigerant requiring a license and special tools. We soon learned that DIYing the refrigerant to get the heat pump working was not possible. For over three years I called different service companies asking for help - pool service companies such as Aquaquip who originally sold and installed the unit, and AquaCal; a different AquaCal, the manufacturer of the pool heat pump; other dozens of other HVAC contractors too numerous to mention except I will mention my serious disappointment with South Sound Plumbing with whom we spend a lot of money annually to service our other home heat pumps. After 30 different phone calls none would help us. "Too risky they" said, "wouldn't be able to warranty the work" said others. The truth? Our problem was simply too small a job or didn't fit their known expertise. Northwest was willing to help (BTW they showed up on the top of a list of HVAC contractors during my ChatGPT co-thinking session). I'm so grateful to Darlene (who took my call and listened with compassion to my unusual problem. I'm grateful to Zane, Northwest's Service Manager, who spent time deeply listening, brainstorming an approach, and getting someone out to our home. Finally, heartfelt kudos to Nate, our HVAC tech wizard, who successfully got our pool heat pump heating water! Yahoo! If you've got an HVAC challenge that doesn't fit neatly into your current HVAC service company's service menu or you want to partner with a company who really cares about delivering value and a great customer experience, I highly recommend Northwest Expert Heating, Cooling, and Electrical!

I had a heat pump installed. The work was supposed to be warrantied for 2 years. After about a…read moreyear, I noticed bolts were getting loose. They failed to install proper vibration pads, which I can understand, but it really should be corrected. At the next service appointment, I reported the issue expecting it to be fixed. Unfortunately, they've since consistently delayed and outright refused to fix the problem. I followed up at least 5 times - each time being told I'll get a call back. Thankfully the issue isn't having a big impact on the heat pump itself, but it is disappointing that they've failed to honor their service contract.

I've used 2 Sons for a few misc plumbing projects now and had good experiences with each…read moreengagement. Their staff (phone staff and on-site plumbers) are professional, communicate well and get the job done. I should call out though that you might be able to save a few $ if you went with an independent but that's kind of the case for most home repair/servicing companies. I've never used them for Electric and/or HVAC so I can't speak to that.

This company has changed. And not for the better…read more A week ago I called to schedule an appointment for a leaky faucet in my house. An AI voice answered the phone, asked me why I was calling, told me it was going to look up my account details, said it had a problem and that someone would contact me to follow up, and then hung up on me. A few hours later I got a text from "Cameron". I complained to "Cameron" about the experience I had from the AI phone answerer. "Cameron" apologize and told me that such an experience would frustrate him too...then "Cameron" decided to be transparent with me and tell me that he was in fact AI as well and "his" real name was "Carson". We went back and forth about 6 times to explain the problem I was having and to set up an appointment. Then "Cameron" told me that the time we worked out wasn't confirmed yet and that someone would be calling me to confirm the time. Thanks, "Cameron". This was Friday around 4:00PM. THE NEXT MORNING, a human being (I think) texted me from the same number to confirm the appointment. After I let them know how unhappy I was with the AI scheduling service, a human (I think) did call me and apologized for it. Then, on the day of the appointment, the technician arrived an hour and a half after the 12:00-16:00 window we had set up. I had to call them at 16:30 to ask if the technician was coming and they told me he would be there soon. When he did arrive, in the middle of me making dinner for my family, he told me that the faucet would need to be replaced and that it would be $750 (!!) in labor to fix it. Then I was charged $83 for his time (which I guess would be rolled into the service). So, in the end I still had a leaky faucet and I was out $83 with the option to pay $670 to replace a faucet (plus the cost of the faucet itself). For that price, I'm just going to do it myself. Then the spam texts started coming from "Cameron" asking about the estimate. I got one every day until I told it to stop texting me. This company used to be great but I'm going to be looking around the next time I need a plumber. Please ditch this stupid AI system. Please don't charge your customers if you're extremely late for your own four hour window - especially if the diagnosis takes five minutes and is "I can't fix it - replace the faucet".

AVOID AAA! I had AAA installed a central AC unit back in July 2023 and my bill was almost $14k…read more My overall experience along with the quality of work as well as the AC size installed were DEFINITELY NOT AAA grade!!! Shortly after installation, I expressed concerns that the AC is not cool/cold for my house and my bedroom upstairs reach's 80F+ even with AC on. AAA came back and said nothing was wrong and even said oh maybe your builder should have installed 2 HVAC systems. I actually questioned their experience as the crew came out for an assessment based on my house sq footage and recommended this unit for my house and I was later told by another tech that the is AC unit is a bit small for my house.. unsure whether they were trying to sell some other unpopular units to their clients. Fast fwd, I hired another company for maintenance today and was told and shown that there were rust and water in my unit and the Inducer has a crack due to POOR gas pipe installation by AAA. Also, the tech told me AAA should have put in a bigger AC unit for my house instead of blaming I need another HVAC. Hence, AAA did not have experience staff to do initial assessment to determine AC BTU/Ton size and their installation was POORLY done!

Scheduled an after hours emergency call with an AI bot for a gas leak. Called an hour later bc they…read moredidnt show up and they said no one was coming. Not thrilled with that at all.

Paul's team did an excellent job repairing my 6 unit split unit heat pump. The original installer…read moredid a poor job installing and the leaks caused the eventual failure of the system in only a couple of years of usage. For this issue we had some interactions with other HVAC companies, our original installer ignored us, some company said my warranty doesn't work any more because they haven't serviced it annually, one company gave the wrong diagnosis, etc etc. Really appreciate Paul's honesty and his team's expertise. It was a breath of fresh air to deal with. I will recommend them to any one who needs quality Hvac work!

I'll make this short and sweet. If you need AC or Heating, you'll get great quality and very…read morecompetitive pricing from Innovative! Thank you!