She is a very unethical doctor that is only concerned about how much money she can make and my…read moreexperience has proven that. I have TMJ and this year had gone through 3 root canals because of cracked teeth due to the TMJ. I had exhausted all other normal course of action to remedy and relieve the TMJ but nothing was working and was spending a lot of money on my dental work. My dentist introduced me to the option of Botox (pricey and not covered) and it had helped a lot. I reached out to my medical insurance to see if this could be a covered treatment for my TMJ as it would be needed every 3 month in my jaw and they said yes with a prior authorization and if a medical doctor administered it. I was thrilled because all the other medications and dental appliances I had tried had failed and the Botox provided relief to my painful jaw and I had hope it would prevent further cracking of anymore more teeth and I wouldn't have to shell out $1,000+ every 3 months since it was not cosmetic related. I had reached out to some in network dermatologist and quickly found out that doctors did not want to help me or provide that service as in network or help me submit the PA which I now know is because they want people to pay the full cost of the Botox even if for medical reasons. Then I found Doctor Austin and she said she would help me but I needed to submit it on my own but would give me the codes and information I needed but due to the extensive extra work on their end I would need to do it which was totally fine. She and was in network but I was grateful, I told her my troubles in finding an in network doctor willing to help me. We agreed that I would pay cash up front and I would submit my bill to my insurance because she was weary my insurance would not reimburse her but with my PA approved I was not worried. My insurance company informed me it was odd that she did not bill them for the service directly since the PA was approved but either way the Botox for my jaw was fully approved and she had a contracted rate per unit with my insurance. Before paying, the Doctor mentioned to me that she had many patients come in with PA and were not successful in getting reimbursed which I thought was an odd comment to make since I had all the proper documents and asked if I would send her a copy of the PA. I paid $1,125 for 80 units so $14 a unit on a credit card and was not charged a 3% processing fee. She sent me a super bill and worked with me a few times on the revision that my insurance needed so she knew I was billing my insurance. My insurance also had been sending her copies of everything (again they were treating her like a regular in network provider despite me paying cash upfront like an out of network provider) A few months later after I get the EOB from my insurance company which stated they would be reimbursing me $404.48, my portion that I owed was $101.12 but then it stated amount saved for using an in network provider was $619.40. I called my insurance to ask what that amount was and was told that amount is owed to me from the Doctor since she is in network, that is the contracted rate she agreed to for the service she gave you and they advised me to contact her for a refund. I was thrilled as I was going to save even more after spending thousands on my teeth and even more on prior Botox at dental offices and now this will be covered under my insurance plan, this is when things got ugly. After leaving a voicemail at the main doctor's office I get a call from the Doctors billing department from a woman who is irate (gave no name). She told me the following: the Doctor is terminating our patient/doctor relationship due to my insurance low bill rates, the Doctor had no idea I was going to bill my insurance, the doctor should have made me sign something prohibiting me from going to my insurance, now that I have gone to my insurance the doctor is taking a loss on this service. I assume most in network patients who the doctor has helped with PA previously probably get the check from their insurance providers thinking that is all they are owed and never go back to Dr Austin for the remaining balance and I was the first one to do it and she was upset that I did (again I assume because my experience with in network doctors is they were unwilling to help me with medical Botox). Unfortunately, I did not receive cosmetic Botox and the Doctor is an in-network provider and is obligated to bill rates assigned by the insurance company and in return she gets patient referrals. She then goes to process a refund to my method of payment on my credit card that I paid off 3 months ago for $600.82 with a receipt she charged me showing a 3% credit card processing of $18.50! She never charged me that when I paid for the services the first time and nothing in my patient paperwork stated paying with a credit card comes with a fee. It was very petty and felt almost personal.

II have to Dr. Austin and here staff are top notch. They are great to work with. They make feel…read morelike I am always a priority. Her and her staff work together like a well oiled machine. They always make sure have complete information. That takes a lot of stress away. I had reconstruction surgery on my nose from a Mohs surgery and Dr. Austin did a terrific job. Ever part if the process went exactly as she said and I couldn't be happier with the results. If you are looking for a doctor that you want to feel comfortable with, I highly recommend Dr. Austin and her staff!

Incredible place! Have taken their classes for better health since 2022 and with their help…read morereversed Diabetitis naturally! Was off all meds in 6 months. Helped me live a healthier lifestyle naturally! Thank you so much!

This review is for the IV therapist Kim, whose last name isn't listed along with the other staff,…read morewhose full names, work history, and educations are included. The IV therapy I received three times did help with my migraines, the 4th time this woman put me in the hospital. I'm allergic to latex and asked her not to touch me with the gloves. She said "I'm barely touching you, settle down." Two hours later I was I the ER after I had to Epipen myself on the freeway. I would like to say that this was an honest mistake, but she was hostile and defensive when I called the office. I missed a week of work and had hundreds of dollars of medical bills. I contacted the owner, who gave me a refund and an apology and I kept Yelp out of it. But then I started to feel an obligation to warn other patients. Kim is confident in her skills. So confident that I witnessed her tell other patients to ignore directions from their real doctors. One very elderly man had very red swollen lower legs. Kim commented on them in a scolding tone. The man asked "should I tell my heart doctor?" She said "no, just go home and eat some watermelon." I have a close family member with congestive heart failure, swollen lower legs are a dangerous symptom, not fixable by watermelon. I believe in complementary therapies, but that's not what's happening here.

I had been coming to Dr Minasian for a few years now, but over time, getting ahold of someone for…read moreappointments, follow up, or doctor's notes (which you are charged $50 for and have to hound them to get processed) has become increasingly difficult. Additionally, wait times to be seen for scheduled appointments have gotten much worse. Today, I had an appointment for 11am, arrived 15 minutes early, and still waited over 2 HOURS, at which point I asked for a refund of my copay as I needed to return to work. I don't know if this office is prioritizing cosmetic procedures over regular patients, but if that is the case they need to just switch to focusing solely on cosmetics so their PCP patients can receive sufficient care. Update: When I asked for a followup on the status of my refund, I received no response, just a text message with a link to an electronic receipt. However, after checking with my bank, I confirmed I was not refunded and had to issue a claim with my bank to recoup the cost.

Best Primary Doctor ! Highly recommend. The Staff is amazing as well !…read more Thank you , Randy

Great place...very nice with plenty parking inside garage...Dr Su was very friendly and…read moreknowledgeable...procedure was quick and painless :)

If I could choose sub zero for dr Thomas Su, I would give it…read more He is very unprofessional and not wanting to resolve issues or help patients. He refused to correct a cosmetic procedure he did not finish but charged 200 $ for it and not only that he was yelling at me and literally threw me out of his office saying he's not seeing me further. Please please dont go to this doctor. There are lots of other professional dermatologists who respect and care for patients and have great bedside manners. More over the staff are rude and rushed too and now I see why specially Alicia in the front was rude to me several times. I hope we have more doctors in the future who care less about the money and more about being a kind and caring doctor and have their patients care first.

Dr. Chang and her assistant Samantha make a great team. They had everything from my previous visit…read moreon file and picked up right where we left off. Dr. Chang narrates her findings as she examines, which is helpful not just for her own process but for the patient -- it's reassuring to know what's being observed in real time. Really professional and thorough.

Everything went well. She's the best of the best we searched for years for a dermatologist who…read morewould help my mom 's skin problem. Dr. Chang was our answer.

I struggled with psoriasis for years--fleeting improvements followed by stubborn flares that…read moreaffected my confidence and daily life. After trying countless treatments, I finally found a routine that cleared my skin and restored my sense of normalcy. Within weeks I noticed real improvement: redness and scaling reduced, itching subsided, and the plaques began to fade. Over a few months my skin healed noticeably; areas I'd covered for years became smooth and healthy again. The physical relief was matched by a big emotional lift--no more hiding, less anxiety, and more comfort wearing short sleeves and swimwear. What helped most was a consistent, evidence-based approach tailored to my needs, plus realistic expectations and patience. If you're tired of temporary fixes, keep advocating for yourself with your provider and try treatments long enough to work. Clearing my psoriasis changed my life--more comfort, confidence, and freedom to live without constant flare worry. Thank you Dr.Chang!

Nobody is a fan of going to the doctor, but I am a super fan of Dr. Chang…read more She is smart, cares for her patients, is on time and is even funny at times. Book way in advance, the great ones are always booked up.

My experience was quite different than some of the reviews. She spent time with me and was very…read morehelpful and a great bedside manner. I've seen her twice and both times it was a great visit. The office staff was also very helpful.

Unfortunately the people at front desk are rude, no patience and they not give you they right…read moreinformation to get Iv..... So sad, because I wanted to be patient at this place .

I have had horrible headaches after getting botox here?! They started right after I was injected…read moreand have never gone away. This has never happened to me before going there. The results were not good, either.

Amazing experience! Love this med spa and the staff. Highly recommend if you're looking for a great…read moremed spa near Burbank area.

We have had such wonderful experiences at this office and felt compelled to share. From the moment…read moreyou walk in, the front desk team, Ana and Norma set the tone. They are warm, professional, and incredibly organized, making check-in smooth and stress-free every time. A special thank you as well to Edith, the office manager, who truly keeps everything running seamlessly. Her professionalism and leadership are evident, and you can tell the entire team reflects her high standards of care and efficiency. Dr. Kolsi is outstanding, knowledgeable, attentive, and genuinely caring. She takes the time to listen and makes you feel confident in every aspect of care. Her clinical staff is equally amazing!!! kind, patient, and always supportive, creating a positive and comfortable environment for both kids and parents. This office is a perfect example of teamwork, compassion, and excellence. Highly recommend!

My son and I were very pleased with Dr.Kolsi…read more We had a first visit with Dr.Kolsi a few weeks ago and I very much appreciate her professionalism. She has wonderful bedside manner and answers your questions and concerns. She made my son feel welcomed and cared for. I would recommend this place to anyone that wants the best care for their child.

If I could give negative stars I would!!!!! I was recommended by a friend and the location was…read moreclean and very nice however, the pricing is outrageous for the little to no results. And their customer service disappears after you pay. I would not recommend this place to my worst enemy.

I have been getting laser hair removal for almost about 5 years now. Best decision ever. My GO TO…read moreNURSE IS TINA & NIKKI ! She gets 10/10! She is informative. knowledgeable, and patient. HOWEVER, Flawless skin center as a business 6/10. It's very unfortunate that they're always hiring new people and letting go of really great nurses. As a customer, I return for the nurses that provide me the best treatment. It is really upsetting that nearly every appointment I get notified that the nurse I requested is no longer there. Customer service is EVERYTHING. Many of us customers return for the service and relationships we build with these nurses. Please keep the great nurses you have. They make your business better!