Recommend by an Orange County Med Group and a local associate. Reviewed his background and knew…read morethis is the environment we (spouse) wanted to be a part of. Stopped by office spoke with very efficient staff members. Confirmed with my insurance, acknowledged Dr Madrid as our PCP. Provided complete enrollment materials. Appointment confirmed. Dr Madrid was a pleasure to meet. Set my schedule, we are off and running. Looking forward to a healthier new year.

Dr. Madrid has been treating me now for about a year, I had a Dr. I liked before him but there were…read moreseveral things that may have been overlooked. Dr Madrid dove in and found issues others hadn't even thought of. It is hard getting an appointment with him but I am ok with that.... Good Dr's are hard to find.

First time seeing Dr Tfaye here. I had been searching for a new Primary doctor and everyone here…read morehas been amazing. PA Reed Bove is so attentive, listens well and cares about my health. God sent me to the right group!

WARNING TO ALL PATIENTS: Check your medical records on the portal immediately…read more PA Valencia incorrectly added diagnoses to my chart that I have NEVER been diagnosed with: Afib, Congestive Heart Failure, Hypothyroidism, Hypertension, and Insulin use. None of these are true. When I contacted PA Valencia directly, she promised me these errors would not follow me and would not appear on my chart. That was a complete lie. They followed me to my OB appointment where Congestive Heart Failure showed up coded in my records. This is dangerous. If I were ever brought into an ER, staff could administer insulin or withhold life-saving procedures based on false information. When I tried to get it corrected the way California law requires, I was met with nothing but runaround. No one can give me the Privacy Officer's name or contact information, even after multiple requests. I had to search the internet for Vicki Johnson who is their privacy officer. No one will identify who supervises this PA. Christina or Danielle in Medical Records promises callbacks that never come, or calls four hours after the scheduled time. No apology. No accountability. The doctor has never once reached out. Then they had the nerve to tell me to call my OB office myself and have them erase the Congestive Heart Failure from their records. That is also against the law. The originating office is legally responsible for correcting errors they made. You do not get to pass that off to another provider. To make it worse, they DELETED entries from my chart instead of following the legally required process. Under California law and HIPAA, corrections to medical records must be marked as an error, with a date and a signature. You cannot simply delete. What they did is illegal and a serious violation of medical record integrity. This medical office has lied to me repeatedly. They made these mistakes and by law they are required to fix them properly. They have done none of that. This is not just poor customer service. This is a patient safety issue bordering on malpractice. There is zero supervision of this PA and zero urgency to correct a legal medical record error that could cost someone their life. Do not trust this office with your health. I would not trust them with my worst enemy. You've been warned and if you continue to go- you're part of the problem.

Great care and service! It was so easy to schedule an appointment and I felt that all the staff…read moreactually cared about my overall health!

I've been looking for a good family medical center that is similar to one we had in Orange County…read more Grace Family Health is that place. The general doctors and practitioners are wonderful and trusted. Their office is nice, clean, and friendly. The doctors also offer video or phone appointments which makes it convenient when you have littles. From well visits to being sick, to having medical questions, they do it all.

Doctor Gutierrez is a wonderful listener and responsive to all concerns…read more The office was very efficient and courteous. The wait was minimal. I plan to make Gutierrez a long term Primary for me and my family.

I scheduled an appointment for the end of April at the beginning of March and was just contacted by…read moreoffice staff, 10 days prior to my appointment, and was told the doctor can no longer come into the office that day and was offered his next available appointment in the first week of June! He did this to my business partner last year, made him wait 2 months for an appointment and then canceled on him a week before and scheduled him an additional month out. I was offered a sooner appointment with a PA, if I was OK with that, I wouldn't have waited over a month for an appointment with my primary care physician. After having seen this doctor do this more than once, I don't feel confident that he actually cares about his patients. It seems like he just decides to take vacations on a whim, regardless of the appointments he has scheduled. I will be selecting a new primary care physician.

Dr Toupin has been my primary doctor since I moved here from Oregon in 2021. His office has always…read morebeen courteous and helpful. Sometimes the wait can be long but not outrageous. He takes his time with his patients. He is thorough. I see him yearly for a check up. It's been great every year.

I am patient of Dr Christopher Toupin and could not be happier with this doctor he is so on top of…read morethings. I give him an A+.

Compassionate and patient. She took time reviewing my records and talking about my concerns. Great…read moreexperience.

My wife has high blood pressure. We called our former physician for an Appt and were told we had to…read morewait almost 2-MONTHS for an opening. I half jokingly said "...looks like we need a new Dr". I was told "Well, you can certainly feel free to do that." I fired them that day. I called Dr Uttaburanont, or Dr U, for an appt. she got my wife in THAT SAME DAY! Initial impression was very positive. The office was new and clean, the staff was the friendliest office staff I have ever seen in a medical office. The Dr., well she is bright, caring, thoughtful, and most importantly she will spend as much time with you as the patient needs! My wife and I both have decided that Dr. U is our new physician. She is truly a breath of fresh air and she is exactly what we were looking for; a quality physician with OUTSTANDING customer service! You won't go wrong here!

This review is for Izabella at the Menifee office and for Dr. Feeney. I have been trying for 2…read moredays to get through to the Murrieta office, nobody ever answers the phone. I tried a few of the extensions on the recording and still nothing. We have also left messages, and NO return phone calls. Dr Feeney has been my family's doctor for over 20 years. He is the best doctor ever. After 2 days of trying several times during the day, I gave up and called their Menifee office. Izabella answered the phone right away. She is very patience, kind, and understanding. I have 2 family members at this time with medical issues, one in ICU so it is important for me to get ahold of my doctor. Izabella was very helpful. Thank you so much for all your help.

It is amazing how the demeanor of the receptionist can destroy the reputation of an entire…read morebusiness. Scheduled an appointment and showed up at the scheduled time (4:00), not 3:45 early like they asked, but this was due to traffic on the 215 that resulted in a 1 hour drive from north Temecula to Menifee. I walked in and was eventually by Rita, the receptionist, that my "provider", Cassandra, was refusing to see me and I had to reschedule. I asked multiple times to speak with her or the person that made the decision but was refused this option. There was no consideration of the reason I was being seen or that I had sat in traffic that I was not in control of as the reason I was not early for my appointment as they asked. The service here has completely gone down the drain with his expansion. Dr Atiga used to see everyone with a smile but now I feel like a number only, I am a bill due for them or money. Eventually, after I called the Murrieta location and asked for a supervisor, I was allowed to speak with the Supervisor at Menifee. Rita pulled a trashy excuse and claimed I never asked to speak with a supervisor previously. She is a gross excuse of patient care. Now, it should be known that after I finally got to speak with the supervisor, at 4:20 pm, Jason, the other PA saw me and all was handled, but it should have NEVER, come to me having to call another location and demand to speak with a supervisor to be seen. This is not a joke, is it time to find a new PCP. I am not paying good money for insurance to be treated like garbage by this receptionist. Dr Atiga, feel free to call me. I'd be happy to tell you more in depth about how your employees are treating the patients or customers or the reason you have a practice.

Dr Danek is nice and easy to talk to, however her staff are the opposite!…read more Always rushing you, cutting you off mid sentence in person or the phone as if you are just ruining their day. I called today to ask for a referral to be mailed ( don't know why it has to be picked up anyways) they can't afford a stamp? That's crazy!! I was cut off mid sentence by the person who answered the phone and I just said never mind and hanged up. It's just hard to get help/respect from her front desk staff. It's too bad because Dr Danek is a good Doctor.

Dr Danek is an amazing doctor, would recommend her. However, the front desk receptionists are very…read morerude both in person and each time I call.

The office staff is incredibly rude. The office manager said that I could not be a patient there…read morebecause I did not schedule a checkup. They were very rude about it and I needed to be seen because of an abnormal breast exam, which they knew about. Horrible office staff.

The doctor's office staff is very disrespectful as they went out of their way to cancel my…read moreappointment when they have the VA authorization. I would never suggest nor recommend a doctors office who doesn't care for patients. I would never recommend or suggest them for care.