The real value here is the knowledgeable and available staff…read more Its great to be able to go in with a problem and have an expert be able to tell me how to solve it and what I need to buy. For my limited requirements (general house handyman stuff) this fits perfectly. Unlike the big box stores, there is always someone available. When needed they will find the right person (expert) to give me the information I need. Unlike the big box stores the person actually knows what they are talking about. The people who work here are extremely knowledgeable. Thanks to them: 1. My drains remain clear (even in my daughters shower) 2. I have the right lightbulbs in each room (I got a 30 minute detailed lecture) 3. Anything hanging on my walls can handle the weight correctly. 4. My paint matches when I touch up. 5. My tool bag has the right tools in it. 6. I have the right tool bag. 7. My showers are free of lime, hardwater and rust 8. My car leather looks awesome. I could go on but you get the point. The selection is clearly smaller than some other stores. But I go here to get 'help' and not just to buy things. For someone like me this place is perfect.

I love going into this shop, in a way it feels like stepping back into the 1980s-or maybe even…read moreearlier.The old-timey feel and staff of the place makes it welcoming and the staff are super helpful for finding stuff. I went in the other day just to find some tiny screws, and they have a huge selection-better than Home Depot, and you can get someone who actually knows what they're talking about to help you find some random screws that cost $0.26 cents each. Where do you get that kind of service nowadays? The shelves are packed with just about everything you need for any kind of small or medium project around the house. Hope you stay in business forever!

The friendliest and most helpful staff of any hardware store. Typically knowledgeable old timers…read morewho want to assist you. Way nicer than the big box hardware stores. What I love best is they have an enormous amount of screws, bolts, nuts and in all metal types: chrome, titanium, stainless steel, brass etc. Metric, SAE.

Great local hardware store! Denault's Ace Hardware is a…read morereally nice place with a welcoming atmosphere The staff is always friendly, helpful, and ready to assist with any questions They have a great selection, you can find pretty much everything you need for home projects and repairs It's convenient, well-organized, and much easier than going to big stores Highly recommend supporting this local business!

I've been working with Carlos in the doors and window department, not sure that's what it's called…read morebut that's where I've been purchasing my interior and exterior doors for my remodel. Carlos has been really nice to work with, makes it less daunting when the people you do business with are helpful and kind. Remodeling to me isn't a blast, so these inherently small acts of kindness and reliability mean a lot.

Tried returning items without a receipt and was basically told no, unless I had the exact dates the…read moreitems were purchased. I gave two possible dates and the woman said she couldn't find it. Is there a reason that items cannot be returned even if she scanned them and they were from your store? Items were unopened. Just find this extremely inconvenient and not sure why you can't look up transactions via card. You have a big NEW beautiful building but the return process is from the 80s!

This business just feels like family - everyone is warm, good humored, and seems genuinely happy to…read morebe working there. They are so interested in helping you solve whatever problem you're having with your home project. Wonderful place!

Staff: Wow, what great service. The ladies at the front…read morethat are cashiers were both so nice. I felt very welcome and appreciated as a customer. Quality: Came in for a lightbulb and walked out spending another $70 on Christmas stuff. Good thing was the Christmas stuff is 50% off. Value: Fair Overall: This is a rally new, clean, and well stocked store. It wasn't just a hardware store but a little like home goods. Big fan and would return.

Labor Day visit to pick up a couple of light bulbs for the bath rm. Headed to lighting aisle and…read moreenter customer assistance representative J.J. who asked if I needed any assistance which I said yes I do. He explained that the bulbs I'll displayed to him are not sold in California any longer and he quickly located the new environmentally safe lights in which I said thank you very much ! Job well done and fairly priced, I was in n out in under 15 minutes! Lowe's should be very pleased with the professionalism and knowledge of their employee J.J. Thank You for the 5 Star Service I received. Don R.

I never, ever write bad reviews, but WOW. The customer service I experienced today was honestly…read moreunbelievable. The only reason I'm not giving one star is because Lawrence at self-checkout was absolutely great, and the manager (Gary, I believe?) was understanding, although he almost seemed unsurprised by the behavior I described. Steven, on the other hand, was incredibly rude, condescending, and downright unpleasant. And it wasn't just toward me! He was so rude to another customer that he and I actually started laughing together in disbelief at his attitude. I came in looking for some guidance on a DIY home improvement project. After realizing the product Steven recommended was incorrect, I returned it and came back with another question. His response? That I should come into the store already knowing what I want instead of asking him questions. Oh, okay! Silly me for thinking I could walk into a home improvement store and ask an employee for help with home improvement. Not everyone is a contractor or an expert. Some of us are just trying to learn, tackle projects ourselves, and make sure we're buying the right products. I don't expect employees to know absolutely everything, but I do expect basic kindness and professionalism. Steven made what should have been a simple shopping experience unnecessarily frustrating. Lowe's, you can do better. And Steven, I genuinely hope your pillow is always hot.

My husband and I first met Andrew (Andy) when we went to Home Depot looking for closet doors for…read moremultiple rooms in our home. He was incredibly helpful, knowledgeable, patient, and genuinely interested in finding exactly what we needed. He immediately stood out as one of the best sales professionals we have ever worked with. Our experience with him was so positive that when we later decided to replace two exterior doors in our home, we specifically went back to Home Depot to work with Andy and ultimately purchased both doors through him. Even though our contractors had offered to get the exterior doors for us through their manufacturer connections and handle the installation at a better price. We still chose Home Depot because of Andy. There may always be another option or a better deal somewhere, but trust, reliability, and exceptional service are much harder to find. Andy genuinely listens to his customers. He is caring, approachable, knowledgeable, and never pushy. He understands what you need, gives thoughtful and trustworthy advice, and consistently follows through. He truly under-promises and over-delivers. That kind of trust creates loyal customers. His follow-up was exceptional as well. Even when we couldn't make a couple of the appointments, he remained patient, continued following up, and kept providing us with additional options. He never gave up on helping us, and his persistence always felt genuine rather than sales-driven. We have literally raved about Andy to our friends and family. He deserves to be recognized and hopefully compensated accordingly for the exceptional service, integrity, and dedication he brings to his job.

I recently purchased my first home and have been making countless trips to nearly every home…read moreimprovement store in the area, including this Home Depot location. I grew up in Mission Viejo and have always enjoyed shopping here because they have a great selection of products and the staff is consistently friendly and helpful. On 7/10/26, I stopped in to purchase several electrical items and outlet covers. Trevor went above and beyond to assist us. He was patient, kind, and took the time to help us find everything we needed. He even found a few items we had been unable to locate the first time around, which was incredibly helpful. Trevor is a perfect example of outstanding customer service. Because of experiences like this, I will continue coming back to this Home Depot for all of my home improvement needs.

As a home depot employee myself, Im always on the search for associates who exhibit company values…read moreat our neighboring stores. During my visit to the laguna niguel store I passed 9 employees and only two exhibited GET. Nathan in paint and Jeff (who was floating around plumbing and electrical) did a great job greeting me, asking me if theres anything they could do to help me find a product, and thanking me for stopping by. Just wanted to give them their kudos because there was a stark contrast of seemingly complacent employees vs those who go out of their way to lend a hand to customers. Nathan and Jeff should be given bravo cards and homer awards for going above and beyond their counterparts today. Great job guys!

I've placed two mobile pickup orders over the past couple of days, and both experiences were…read morecompletely seamless. As soon as I arrived, I was assisted extremely quickly with zero issues or delays. The employees both times were friendly, helpful, and super alert. It's rare to find such consistent efficiency, but this team has mobile pickup down. I'll definitely be using this option here again!

This gem sparkles in the sweet sea air of Laguna Beach. The…read moremanagement is top notch. Aces A to Z.

Their 3rd party delivery process is terrible. The window was 10am-2pm. They were nice enough to…read morecall at 2:05pm to inform us they were not coming. But they would be happy to reschedule for Tuesday (3 days later on Veterans day). So I am supposed to be happy with that? No. Do I believe the 3rd party will deliver on a holiday? No. So while im on hold to talk to a supervisor (they sent me i didn't ask for one) at the 10 minute mark I got in my car to go to Home Depot. At the 26 minute mark as I'm turning into the parking lot, the supervisor comes on the line. By that time she is telling me how they will drop the delivery charge. You know for the all day window, on a holiday, by a 3rd party. Fool me once shame on you, fool me twice shame on me. So my response "im parking at Home Depot as we speak. Can I cancel my order with you, or do I go inside?"

I highly recommend Doheney Builders Supply great products and great service. It's what really…read morematters in our field of work!!! Thank you, Brandi JTC,Inc

Easy access from the freeway or coast hwy. Great help that…read morewill load your vehicle for you every time. Anything you need for concrete, doors and windows. Also - a great new showroom across the street on Doheny Park Road.

A quick call & everything arrives fast & secure thanks Ganahl & Big Country for the fast deliveriesread more

Really well-stocked store, and very friendly people. I was asked if I needed help several times…read more Lots of parking! A big plus in Laguna. They also have a drive thru "Will Call" for contractors I assume, or maybe even regular homeowners like me. BUT, listen Ganahl, if you're mainly focused on big contractor orders for big projects, PLEASE say so up front. If that's the case, no problem, I can go to other places. I came in for a small bookshelf project and needed 2 3/4" Veneer Core Rift Cut White Oak Plywood panels which needed to be precision cut. I also needed a solid S4 White Oak front piece, and some other regular hardwood. A very nice salesperson took my info and said since they didn't have this at the Laguna shop, they would call Anaheim. Great! Never heard back, yay or nay. I called but didn't get anyone on the line who could help me or even call back. Disappointing, especially because if I go in a store and someone is very helpful, I make a small purchase because that's just me. This time I bought some potting soil which I likely paid too much for. But I like to help my local stores. I just wish the converse was true. Like I said, if small orders aren't worth it, just say that and save folks like me a trip and wasted time wondering what happened.