I love going into this shop, in a way it feels like stepping back into the 1980s-or maybe even…read moreearlier.The old-timey feel and staff of the place makes it welcoming and the staff are super helpful for finding stuff. I went in the other day just to find some tiny screws, and they have a huge selection-better than Home Depot, and you can get someone who actually knows what they're talking about to help you find some random screws that cost $0.26 cents each. Where do you get that kind of service nowadays? The shelves are packed with just about everything you need for any kind of small or medium project around the house. Hope you stay in business forever!

I've been coming here to have keys cut for my business for a year now and the service is lacking,…read moreto put it lightly. The gal working the counter is curt and not very helpful. Expect to wait about ten minutes for someone to hopefully show up and cut keys, then give up and track someone down yourself. There are old workers milling around the store doing inventory and chatting, but none of them have time to help cut some keys? Look, I get it, cutting keys by hand is tedious, time consuming, and probably annoying. But telling a customer that "it's a lot of work, I can do it later" is not a good way to run a business and retain a customer. I'm happy to drive a little further to find someplace that's more willing to help.

Great local hardware store! Denault's Ace Hardware is a…read morereally nice place with a welcoming atmosphere The staff is always friendly, helpful, and ready to assist with any questions They have a great selection, you can find pretty much everything you need for home projects and repairs It's convenient, well-organized, and much easier than going to big stores Highly recommend supporting this local business!

The friendliest and most helpful staff of any hardware store. Typically knowledgeable old timers…read morewho want to assist you. Way nicer than the big box hardware stores. What I love best is they have an enormous amount of screws, bolts, nuts and in all metal types: chrome, titanium, stainless steel, brass etc. Metric, SAE.

I've been working with Carlos in the doors and window department, not sure that's what it's called…read morebut that's where I've been purchasing my interior and exterior doors for my remodel. Carlos has been really nice to work with, makes it less daunting when the people you do business with are helpful and kind. Remodeling to me isn't a blast, so these inherently small acts of kindness and reliability mean a lot.

Tried returning items without a receipt and was basically told no, unless I had the exact dates the…read moreitems were purchased. I gave two possible dates and the woman said she couldn't find it. Is there a reason that items cannot be returned even if she scanned them and they were from your store? Items were unopened. Just find this extremely inconvenient and not sure why you can't look up transactions via card. You have a big NEW beautiful building but the return process is from the 80s!

By far the best hardware store around! Denault's not only always has what I need but their helpful…read morestaff is worth their weight in gold. This morning the guy in the plumbing department advised a quick fix for a leak that cost $2.99, saving me from spending money on a plumber.

Staff: Wow, what great service. The ladies at the front…read morethat are cashiers were both so nice. I felt very welcome and appreciated as a customer. Quality: Came in for a lightbulb and walked out spending another $70 on Christmas stuff. Good thing was the Christmas stuff is 50% off. Value: Fair Overall: This is a rally new, clean, and well stocked store. It wasn't just a hardware store but a little like home goods. Big fan and would return.

Labor Day visit to pick up a couple of light bulbs for the bath rm. Headed to lighting aisle and…read moreenter customer assistance representative J.J. who asked if I needed any assistance which I said yes I do. He explained that the bulbs I'll displayed to him are not sold in California any longer and he quickly located the new environmentally safe lights in which I said thank you very much ! Job well done and fairly priced, I was in n out in under 15 minutes! Lowe's should be very pleased with the professionalism and knowledge of their employee J.J. Thank You for the 5 Star Service I received. Don R.

This has to be one of the worst Lowe's locations I've ever been in and this isn't the first visit…read morehere. Spoke with two associates today when asked if I needed help. Waited 15 minutes in the door/window section and no one ever showed up. Asked the customer service desk for help and again no one showed up. Should be called Lowe's "DIY" Home Improvement because you either can never get someone to help you or they have no clue. August 28, 2026, 2:30pm, whoever this manager is should be launched. If I have questions in the future on a project I'll be sure to go to ACE Hardware or Home Depot. Pull your heads out of your asses. Gets a one star because I can't post without giving them something.

The other day our refrigerator went out. We walked into Home Depot mission viejo and a gentleman…read moreasked if we needed help. We told him what we were looking for and his response was "I'm your guy". In fact he certainly was! Les walked us to the appliance dept and showed us several refrigerators. We selected one based on many of his recommendations. Delivery was two days later. Everything with the sale, delivery, and take away went extremely smooth. Les really made our day! Thanks Les.

My husband and I first met Andrew (Andy) when we went to Home Depot looking for closet doors for…read moremultiple rooms in our home. He was incredibly helpful, knowledgeable, patient, and genuinely interested in finding exactly what we needed. He immediately stood out as one of the best sales professionals we have ever worked with. Our experience with him was so positive that when we later decided to replace two exterior doors in our home, we specifically went back to Home Depot to work with Andy and ultimately purchased both doors through him. Even though our contractors had offered to get the exterior doors for us through their manufacturer connections and handle the installation at a better price. We still chose Home Depot because of Andy. There may always be another option or a better deal somewhere, but trust, reliability, and exceptional service are much harder to find. Andy genuinely listens to his customers. He is caring, approachable, knowledgeable, and never pushy. He understands what you need, gives thoughtful and trustworthy advice, and consistently follows through. He truly under-promises and over-delivers. That kind of trust creates loyal customers. His follow-up was exceptional as well. Even when we couldn't make a couple of the appointments, he remained patient, continued following up, and kept providing us with additional options. He never gave up on helping us, and his persistence always felt genuine rather than sales-driven. We have literally raved about Andy to our friends and family. He deserves to be recognized and hopefully compensated accordingly for the exceptional service, integrity, and dedication he brings to his job.

As a home depot employee myself, Im always on the search for associates who exhibit company values…read moreat our neighboring stores. During my visit to the laguna niguel store I passed 9 employees and only two exhibited GET. Nathan in paint and Jeff (who was floating around plumbing and electrical) did a great job greeting me, asking me if theres anything they could do to help me find a product, and thanking me for stopping by. Just wanted to give them their kudos because there was a stark contrast of seemingly complacent employees vs those who go out of their way to lend a hand to customers. Nathan and Jeff should be given bravo cards and homer awards for going above and beyond their counterparts today. Great job guys!

I've placed two mobile pickup orders over the past couple of days, and both experiences were…read morecompletely seamless. As soon as I arrived, I was assisted extremely quickly with zero issues or delays. The employees both times were friendly, helpful, and super alert. It's rare to find such consistent efficiency, but this team has mobile pickup down. I'll definitely be using this option here again!

This gem sparkles in the sweet sea air of Laguna Beach. The…read moremanagement is top notch. Aces A to Z.

Their 3rd party delivery process is terrible. The window was 10am-2pm. They were nice enough to…read morecall at 2:05pm to inform us they were not coming. But they would be happy to reschedule for Tuesday (3 days later on Veterans day). So I am supposed to be happy with that? No. Do I believe the 3rd party will deliver on a holiday? No. So while im on hold to talk to a supervisor (they sent me i didn't ask for one) at the 10 minute mark I got in my car to go to Home Depot. At the 26 minute mark as I'm turning into the parking lot, the supervisor comes on the line. By that time she is telling me how they will drop the delivery charge. You know for the all day window, on a holiday, by a 3rd party. Fool me once shame on you, fool me twice shame on me. So my response "im parking at Home Depot as we speak. Can I cancel my order with you, or do I go inside?"

I highly recommend Doheney Builders Supply great products and great service. It's what really…read morematters in our field of work!!! Thank you, Brandi JTC,Inc

Easy access from the freeway or coast hwy. Great help that…read morewill load your vehicle for you every time. Anything you need for concrete, doors and windows. Also - a great new showroom across the street on Doheny Park Road.

Everyone was extremely helpful and nice. I will use their…read moreservices again. Am amazed at the variety of products they offer.

Really well-stocked store, and very friendly people. I was asked if I needed help several times…read more Lots of parking! A big plus in Laguna. They also have a drive thru "Will Call" for contractors I assume, or maybe even regular homeowners like me. BUT, listen Ganahl, if you're mainly focused on big contractor orders for big projects, PLEASE say so up front. If that's the case, no problem, I can go to other places. I came in for a small bookshelf project and needed 2 3/4" Veneer Core Rift Cut White Oak Plywood panels which needed to be precision cut. I also needed a solid S4 White Oak front piece, and some other regular hardwood. A very nice salesperson took my info and said since they didn't have this at the Laguna shop, they would call Anaheim. Great! Never heard back, yay or nay. I called but didn't get anyone on the line who could help me or even call back. Disappointing, especially because if I go in a store and someone is very helpful, I make a small purchase because that's just me. This time I bought some potting soil which I likely paid too much for. But I like to help my local stores. I just wish the converse was true. Like I said, if small orders aren't worth it, just say that and save folks like me a trip and wasted time wondering what happened.