NOT awesome for customers! I wasted my time driving down to see a vehicle today. I confirmed availability with Nick Fernandes at 349 and was asked to go at 430 so they would have time to covid clean it. I arrived at 430 as scheduled and was informed that the car was sold yesterday and picked up today. And I should have been their earlier. I replied that this was a classic bait and switch. The manager was very fluent in the term and quick to defend their practice. This is just luring prospective buyers by leaving vehicles on their website to get you to visit. I will never recommend this dealer and let everyone know their practices. read more

This was by far the absolute worst dealer experience I have ever been exposed to. You walk in to a busy room filled with chatter of all customers and sale persons with music turned up to drown out all the other commotion going on. Atmosphere as a whole does not instill comfort for the majority of customers. I walked in with 3 vehicles that I saw on their web site (pages printed out with stock numbers etc) The sales person pushed very hard to steer me into something different and never did show me the vehicles I came in to specifically look at. I made it very clear upon beginning conversation with the sales person and several times during my stay that I was only gathering information, numbers, etc and that I had appointments with other dealers as well so I was not making any final decisions. They just kept aggressively pushing to sell me a car, any car, today and yet still never showed me the specific vehicles I came into look at. I am a very quite mellow type person but these guys got me so angry that I stormed out of there firmly telling them across the room that I came into talk specific vehicles and did not approve of them trying to push me into something different. They aggressively chased me as I left speaking loud. I have never in my life experienced such poor operation. Please, think twice before entering this dealership. read more

Don't bother with this dealership. They are filled with liars and false promises. We are in the market for a minivan and started at the North Hampton dealership. We were looking for new preferably but could go used. We were told they had no new inventory but had some used available to test drive. After driving and reviewing the price I pointed out the cost of a 3 year old used was the same price as a new car so why bother. We got up to leave and suddenly they found that 3 new cars were being delivered in a couple week. What great and suspicious timing. We talked over a price and then left to sleep on it. A couple days later we accepted the offer and now the car was going to be delivered to the Concord dealership the next day and that someone from their team would call us in the morning to finish things off. We got the call late morning and...they sold it someone else earlier that day. To make it up the lead salesman told us to come down and we could instead build our own car for the same price which seemed fair. We get there and a pick out what we wanted and then they go over the price and there is an extra $4000 for a "market adjustment." I pointed out that the price I had from North Hampton didn't include the adjustment and they agreed to match the previously agreed price. Their response was: "Whoever waived that should have been fired." No customer service, no sorry for wasting your time in the first place just blame the other guy and you pay up. So we walked away again. The sales rep I was in contact with couldn't be bothered to come see me and sent someone else out to deal with us to I messaged him saying he lied to us. He got back right away, said he saw us but was too busy to come see us while we were there and tried to negotiate. Unfortunately we found a middle ground of $2000 adjustment instead of nothing because we still wanted and needed the car. We put the deposit down ($5000) and they said it would be 8-10 weeks and they'll put an expedition request on it. It has now been 5 months. The people I had been in contact with requesting a status have gone silent, not that their responses were any help to begin with. Every answer was some variation of the order is in progress with no additional details. I understand supply chain is a problem now but we have several friends who have built their own cars and got their vehicles in the time frame we were quoted. 23 weeks with no status and now being ghosted by someone who has essentially stolen $5000 from us is unacceptable. Keep away from these crooks. If someone from the corporate branch would like to reach out I would be more than happy to talk with you and name names. read more

I bought a car here. They cut me a good deal and we're very honest. Becca was so nice and helpful. Janet has also a true hero amongst men.

Unfortunately I can't leave a 0 star review. TOTAL SCAM ARTISTS! Refused to honor a deal I have in writing 3 hours after they emailed me with it. I went in on Friday and put a deal together, they told me I had a few days to think about it, that my trade wouldn't change anytime soon, they emailed me 2 business days later, restated the price, I asked a question, and 3 hours later was told they wouldn't honor the deal as my trade value had decreased substantially. The same sales manager that told me I had time to consider it then told me it was why they said that is why I should have bought it the day I was there. Matt is slimy, the dealership is deceitful and I would stay far, far away! read more

The worst dealer that I dealt with, liars and liars they take no pride on their customer service, after the car is purchased they don't want to hear from you. I was told that nicks and scratches are covered for one year from date of purchase, when I called them this service is not covered. Do not buy a car from this dealer stay away read more

This dealership is full of liars. I purchased a car and and after a month I was still getting payments taken out for the car I traded in. Kendra at the dealership said they would get me my $400 that I had paid on my old car back to me. They cut me a check for just over $200. They lied while I was at the dealership then continued to lie when they talked to me after. My father ran car dealerships his whole life, and I grew up in them. I would never buy another car here or recommend anyone else do so. read more

If Dan OBrian calls or Text to purchase your car. Do Not sign anything. See the check first. They will get you to sign and then tell you they can't give checks from the dealership and you will need to wait for your check. You drive off with no car and no money. Don't sighn anything. they are a waste of time. Go to carmax they cut a check on the spot. read more

I recently wrote a wonderful review of dan obrien kia. I still believe in Eric as a wonderful sales rep. However from the deal being processed originally by the bank now they are telling me that because I didn't have my kia long enough they are taking back my recent purchase ( I've been a kia customer for years) so bottom line is they tell you what you want to hear then tell you oops they actually can't get the deal done read more

horrible experience when i bought the car in 2018. Deceptive. Addendum 5,000 fee that was in TINY writing on label which most people dont see added to the cost of a 2018 Niro for over 30k. (Didnt see this nor was the 5,000 even mentioned at signing) Rushed and pushed/tried calling next morning after looking at paperwork but the man i spoke with was as rude as could be . Tried also to get my expensive rubber mat I left in car but they wouldnt even allow me to do that because I signed paperwork. Lastly I neglected (as i was rushed) to get the ez pass transponder I had completely forgotten about. I was getting billed as someone had already driven the car and was accruing debt. Dan O'Brien would NOT even cover this. They told me it was my responsibility to make sure everything was out of car. No interest in people at all... only your money. This dealership is NOT to be trusted. I even added their # to my do not call and blocked it on phone and somehow they called a year later wanting my business. Ya. Ha! Not in hell would I buy from them ever again. read more

$10,000 mark-up on the sticker price, pushy pushy pushy, wasn't even out of their parking lot 500 feet and they were calling me to continue to push a sale on me. The original sales person was "ok" but didn't seem to know a lot (ie: price mark-up never mentioned) but the next guy just wouldn't let up. Even got another call today that I let go to voicemail only to have him leave a message about a completely different car I never even looked at. So not impressed and will never go back. Keeping it Awesome huh? I don't think so. read more

I can only speak for the Dan O'Brien branch in North Hampton but read the reviews at the Concord location. Same experience! Nice young guys sales but then comes the high pressure big guns. Do your research on the MSRP because they're inflated at the dealership. Like all the other bad reviews, I had multiple pieces of paper pushed in front of me to sign. The first thing they'll do is take your keys to check out your trade in but you don't get them back without asking multiple times. I have been at many car dealerships in my lifetime and never have felt like if I want that kind of pressure I'll stick my head in a vice before I go back to that place! Read the reviews people or take some meds to calm yourself down before stepping foot in there. Trust me. read more

I just want to take some time to tell you about my experience over here. It all started when I was getting texts from the dealership, they harassed me every single day until I finally decided to have a conversation with this person via text. I asked numerous questions, and got numerous promises. I got promised that I did not need a down payment, and that my loan was all set and approved, I just needed to come down and sign. I was very hesitant, so I continued to dig deeper and I was reassured each time it was a done deal, I just needed to come down there. Working in the city, and not having a car- I took the train from Boston to Newburyport and then they so desperately wanted my business that they picked me up at the train station and drove me over to the dealership- this was 730 at night on a Wednesday I'll add. They put in an application again when I thought they already did my application? That's where I knew this was bulmshit. I got promised that I could have any car under 25,000- after they did a loan and ran my credit once again, they told me I could only have a Kia Soul and a Kia Soul only. Then that's where the lies started coming.... so you can get a Kia Soul but we need a down payment what can you pay? Excuse me?!!? I told you I was in no position for a down payment and I was promised before I got there it was absolutely not needed. I told them I did not have anything available at the moment, so here we are in the middle of the deaalership they are harassing me to call my dad, my mom, my friends at 9 at night at this point to ask them for a down payment???!!? "Can your dad give you his credit card over the phone???" Excuse me- let me call my dad on a work night and tell him I need a $2,000 payment out of no where after being lied and lied to. I'm sitting there and I see everyone over at the desk crowded talking, knowing something was weird, I felt so uncomfortable and it was 930 at this point and still just sitting there- the train to go back into the city was no longer running and I was an hour from where I had to be with zero ride home. I finally told them let's just please forget this, I don't like the soul, and this is uncomfortable, you're asking me for money I don't have, and I need to get home. Two minutes later- oh good news!!!! We got you approved! at this point I still said no it's okay, this was alll too much. I was in there crying and they were like why are you being like this we just got you approved? Are you kidding I took an hour train ride after working all day, to be completely lied to and embarrassed- I felt absolutely bullied by everyone in there to sign this contract (I was the only person in there besides the workers because it was closed) I was absolutely bullied and had no way home, I felt so cornered and had no choice. I signed papers, had zero idea what I was signing, and walked outside to get in this car I didn't want to just get home. I was so emotionally drained and upset and not one person cared. I go outside to the car, all scratches and dents and they tell me oh well, we can do touch up paint. Touch up paint??? On this "brand new" car I just forced to finance for over 500$ a month with a 21% interest rate. They agreed to "put it in the shop" later. I just wanted to get so far away I left. The next day I got over 20 calls while I was at work, text after text, harassing me for a down payment, to now send in documents, pay stubs, residency, something from my old car loan. All of sudden this is all happening. Call after call after call. There was no financing. They never had me financed. They lied to get me to sign paperwork because I was about to leave, funny how I got approved 2 minutes after I said forget it. The calls didn't stop, they would text me Non stop and I told them I was at work, and then they would proceed to say oh hey it's lunchtime send us our stuff. I asked them to leave me alone I am at work. Call after call after call for days and days. I was just so ripshit and after the experience I had I couldn't even fathom dealing with it right now. It got worse and worse- then had to have my father call and they still wouldn't leave me alone. Today, I got a call from them, they someone were calling me from my friends number- it said my friend Alyssa was calling and it was them on the other line!!!! I am being harassed and threatened. You didn't get me financed and that's your responsibility. They are threatening legal action on me, I told them I was away for work and they still won't leave me alone. Come repo the car- I don't have a loan anyways! You lied, lied, lied and you took a vulnerable person, who believed your lies, reeled her in there- literally got on a train, lied some more, bullied me into signing, and then harassed, threatened, and now breaking into my private life hacking numbers. Do not do not do not do business with this company!!!!! You are in for a legit dealership nightmare everyone warns you about- read more

Dan O'Brien Kia - Car Dealers Near Me - Concord, New Hampshire

See all

All I can say is run from this place! Then are deceitful in every way. If you go through true care and speak with Lynda and she tell you to come see her. When you get there they say she does not see customers . The cars she sent me in to see sold before i got there from one evening to the next morning. When you want to leave they become so aggressive in having you sign hodge podge forms. I have never been treated to badly by a car dealer . Watch out for games, lots of them. My advise is just run from that place ! read more

I put one star even though I shouldn't put any stars. This place is extremely unprofessional! My parents went to go look at some cars at this establishment. Jake has left a message with my mother about "a killer deal for your husband "! So I accompanied my father to this dealer, they had no idea what we were talking about as far as the big "deal" goes. Jake had told us that he indeed left my mother a message about some big deal, but couldn't elaborate any further. We were told there is no big deals to be had, but they could work with us. My father told them what he wanted to pay, needless to say that was the only time they bothered to listen to us. They showed us vehicles that were way out of our price range, it just started to go downhill from that point. My father and I sat at the salesman's desk for literally hours! Jake wouldn't even come talk to us about any deals like sales or any discounts. We only saw him in passing and he was just starting talking BS. My father asked about could we do something about maybe getting snow tires? Jake laughed at us.. And besides the awful service we were getting, the salesmen were outside having a grand ol time throwing snowballs using bad language and carrying on even inside. It was an extremely unpleasant experience. So to sum up our experience I can't remember our salesman's name he was just ok, very fake but ok. Jake is a joker and shouldn't even be working with cars he is very ignorant about motor vehicles and is very rude and condescending. Do not bother shopping at this place it is an absolute joke!!!! Plenty of better places literally walking distance and you can get a Subaru or a Ford which are far better quality than a Kia anyway.. read more

Please change your ads....they are so juvenile!!! That little mini-me is totally annoying!!!! And so is the voice. It's as bad as that KARS FOR KIDS song. Surely you can find a better ad agency. read more

I bought a kia soul here a couple weeks ago, and it was not the typical anxiety overload experience I usually have with car buying. I will tell you I loathe going to car dealerships... However it was not like that here in Concord. Kelly and John were absolutely great- helped me feel comfortable, were not pushy and very polite the whole way through. I was able to negotiate around the price I want and it was very fair. I was able to drive the car home that day and I am SO SO HAPPY with it. read more

This dealership should rethink how they cross the line of unethical. Manipulated my income in order to put me in a car above my means (which they had chosen for me).. Also Lied when I asked the Kelly Blue Book, But their sales training paid off I bought a car I did not want and could not afford... JUST WALK AWAY!!! read more

I purchased a new Kia Forte from Dan Obrien Concord, NH in July 2021. In November 2021, 4,000 miles later, the car was struck by another driver and totaled out. At the time of the purchase, the fair market value was $20,000, and the service contracts and extended warranties totaled $5,200. All warranties and service contracts from Dan Obrien are covered by a New Jersey warranty company called DOWC. The accident was the other driver's fault and I received fair value on the car, or $20k and change. As is the law, I informed Dan Obrien and DOWC that I wanted to cancel the service contracts/extended warranty as there was no vehicle to cover and therefore the warranty company was not entitled to the value of those contracts. I visited Dan Obrien and the sales manager signed and sent the proper cancellation forms to DOWC. One of the warranties Dan Obrien sold me was the GAP policy, also (and ironically) through DOWC. Upon filing a proper GAP claim with DOWC, Monica, only 1 of 2 people apparently at DOWC who process claims or can make any decisions, cancelled my claim for lack of proper paperwork submissions. This was because some of the settlement information comes from the vehicle finance company Kia Motor Finance, and there was a wait to receive it. I called DOWC and Monica indicated she would note that additional items were coming from the finance company. Then emailed me the same day cancelling my GAP claim once again. Now within 90 days of my claim, Dan Obrien management will not assist or take/return my calls or emails. I am out over $5,000 on service contracts and extended warranties for a now destroyed vehicle that I still owe Kia Motor Finance, in addition to the new car I obviously bought from a different dealership. Because Dan Obrien is in NH, but DOWC is in NJ, you can't file an insurance complaint seemingly with either state. Worst dealership and after market coverage EVER in my 45 years of buying cars. I can't possibly refer Dan Obrien any less. If you plan to get ripped off, that seems to be the place to go based on my experience. Don't do it!! read more

Hi, just want to tell everyone to never go to the Concord Kia dealer, only morons work there! I had my brakes done for a second time, only because I thought they screwed up my front ones. After leavening, my tire fell off because the moron in the garage didn't tighten my lug nuts. I was about to get on the highway but remembered that Friday the highway is backed up. So I turned around and was about to pass the dealer again, my car starts to make a sound I never heard before, so I started to turn back into the dealer when I heard a loud noise and the left side of my car was suddenly leaning with a loud scraping noise. After they got the tire on and back into the garage I got to inspect the car, when I was brought in the moron was bending my already corroded dust cover for the rotor with a screw driver bending and cracking it and had the nerve to tell me "that how it was, its rusty". Well I could go on, but this wasn't the only incident. 3 weeks ago I had my front breaks done which they made me wait 4+ hours for. Front breaks, oil change, tire rotation should not be 4 hours, when they told me it could be done right away! Well 3 days later I open my hood to find the moron didn't put my engine cover back on. So I went back there, for them to tell me it never was there! WTF. Well after arguing with them they finally found it and then the teck said "I didn't work on this car!" Duuuuh, the paper work said you did dumb ass, My impression of the techs in the garage is that they hire high school drop outs with an IQ of no greater than 20. I could go on and on with more details, but it would make this really long. Now I question any work they have done and even why I needed my rear brakes done again only after a year claiming my caliper froze and ate up my read more

Be careful if your kids decide to drop the car off for you or it is their own car. They try and take full advantage by offering them more service then needed, tire rotation for $25.00 during a routine oil change for $45.00. They refused to give my child her leys back until she pay the extra costs they decided to do on their own. Real nice place here. Your commercials are the opposite of what you offer and your staff seems to be the bottom of the barrel when it come to customer service, but that starts at the top and trickles downward... There is nothing good to say about this company, owner and incompetent staff... read more

Wen to Dan O'Brien Concord this morning, had an appointment with Mathew, we were running late , when we got the nobody acknowledged us so we started to walk out I heard one guy say to a kid go see what they want, the kid ask me I said I'm here to see Mathew so he asked my name so I gave him my first and last name, 1 minute later he came back out and asked us what we wanted, I asked the kid why Mathew couldn't com out to talk to us and he replied he's on the computer, I told him I had a appointment with Matt and my wife and I drove here from Litchfield NH to trade our kia sportage in on a newer one then I told him to tell Matt to forget it he blew it and we walked out. As soon as I gone on the highway I got a call from Toby He left a message to remind us about our appointment , no call from Mathew so we drove to quirk Kia Manchester , they were great. read more

Based on the number of phone calls I have received after an attempt to research prices - RUN AWAY ! PRETTY MUCH HARASSMENT LEVEL !

Isn't that 'Tiny Dan" just ever-so-cute? Keepin' it AWESOME. Well, now, Dan IS keepin' his dealerships awesome and growing--one dealership at a time. Growing, Growing, Growing... How does such a nice fella DO that kind of growth? By being the classic example of a boiler room Sales Manager, "Lock-you-in-a-room-till-you-buy" mentality. They game you. If they had just come out and told me I had to pay more, I might have given in. However, games. "If I can get the number down to where you want it, will you buy today? Sign this chit that you agree to buy if we get to that number". Time after time, BS trick after trick. They took my credit card so that, when the sale went through, they'd buy my registration and sales tax with it--save me a trip. I had to threaten Police to get my card back and be blessed to leave. STILL a Sales manager followed me--peppering me with sales gimmick after gimmick till I closed the door on him and drove off. I made sure to tell him I never want to contact them again. They STILL would call my cell. I blocked their number. They still would get through to my voicemail. Every time I'd call them back they'd pitch and I'd bitch. I hate them. read more

Just bought a brand new Kia Sorrento from sales man Nick Hanna. They have been the best dealership I have worked with. Nick was extremely helpful , funny and pleasent to work with. I would recommend them to all my friends. read more

I wanted to purchase a new Kia Telluride. I found the car I wanted at Dan O'Brien Kia in Norwood, Massachusetts. I looked at the sticker price and went into the showroom to discuss the final steps. At that time I was shocked to learn what the real price was: Dan O'Brien Kia demanded $5,000 OVER the sticker (MSRP) price. If you like being price gouged, you will simply love Dan O'Brien Kia. I didn't like the price gouging, so I left. I am not going back. I hope I have saved you a trip. read more

I will never deal with concord kia again. Told me they got me a deal. Then week later had to go sign more paperwork. Said had to change banks. Ok so did that then a week later same thing . We cant get deal done need alot of money back. Ive had the car for three weeks. Told them to ake it back and give me my other car back. They lost a good customer for good. Dawn L read more

I went to Dan Obrien Kia North Hampton on a whim and just to look for a Kia. I've owned Kia's for 10+ years. The salesman Tyler was great, young kid but I enjoyed him. Sales manager Renado was a typical salesman full of himself, told us about Kyre Irving and his land rover. Renado talked about his Porsche which I could give a sh?t. Anyway picked out my car and there wasn't a spot on the vehicle and then they detailed it which happened to be getting dark at the time, no problem but when I checked the car out the next morning there was a scratch in the back driver quarter panel, they ran into something. They did fix it with a new bumper and gave my a loner, two weeks later they drop it off in work and the inspection sticker says march 3 which leasing a Kia the month is May 5. If I didn't tell them 5 times I didn't tell them once don't forget the sticker. The kicker was Renado tells me the dents happen often in dealerships no big deal. It's a big deal to me as I'm leasing a brand new car. In closing I contacted Kia customer service and they took care of me. The dealership never called after I did the survey, most dealerships depend on those surveys not Dan O'Brien Kia. Keeping it awesome. Dan never called I wish he would because he can't fix what he doesn't know. Jim P. read more

Absolutely horrible!! Dad went here to look for a new car. The original person who came out was nice. He left and came back with a guy named Sean. He was very very pushy. He showed my dad a car that he test drove. He refused to give my dad back his keys to his car so he could leave. He kept trying to get him to buy a car he didn't want. My dad said I'm gonna ask you one more time or I'm calling my son. He said he didn't care who he called. Unbelievable read more

Here are the Kia Service dept to get an inspection sticker on the car purchased here 2 days ago. Appt was at 830. They took the car at 9 after I commented that I watched 2 other cars pull into the bay. He said they are not working on them, then why would they be in the bay? Not a fan of the service dept at all!!!! read more

Sold me a fixed crashed car with a dirty car fax , found this out when I Tried to trade it in and they told me. I called the sales manager to complain and he just hung the phone up on me. read more

Can't say enough about this dealership. Very attentive staff, always make you feel at home. Takes your concerns and addresses them professionally and timely. Thank you Dan O'Brien Kia !!! read more

I schedule to have my car's oil change and have the regular maintenance done on line 2 weeks in advance. Arrived at the dealership only to be told that I wasn't on the list and they couldn't do the maintenance on my car because he was 2 technician down. I showed him the email confirmation that i received and still wouldn't take me. I've had nothing but bad luck with this dealership and I will never ever buy another car from them again. Only reason that I need to take my car there is because I bought it there and it's still on warranty. read more

If zero stars was an option I would rate them zero possibly even negative. From the sales managers to finance team Dan Obrien Kia is the worst dealership I have ever purchased from. after purchasing my second car from these guys they become rude, hostile, belligerent, and cocky. They claim to help people with re establishing their credit but just make your situation work. And don't question them on it because they will get offended and become more hostile. I requested to cancel an Axiom Care Plan for my 2019 Kia Sportage LX which was very difficult for this dealer to do. Upon being told at time of sale I needed to take this Package ( Which is indeed optional and not required) or else they wouldn't be able to Sell this car because they would lose too much money on the deal they required me to take axiom. Upon trying to cancel this axiom there was run arounds finance managers not knowing what to do. sales managers not being able to deal with consumer complaints and sending me out the door cause you can not figure out how to do your job. This dealership is a disaster and claims they are helping people. Would I say buy cars from these people NO go to another Kia dealership you'll at least get treated with respect and have some dignity and not wanna regret buying car. The dealer principle should really overview his customers he sells to and actually treat them right and not try and burn and churn through them. read more

Do not buy from here! Smoke screens and mirrors, false advertisement, and I was LIED to. I paid $5000 more then msrp. First time car buyer from dealership. They took that for granted! If you're not a salesman your self, I warn you don't buy from here! read more

Avoid this company like the PLAGUE!! They will keep calling you and calling you FOREVER!!! Can't get rid of them. If they call again you will see what happens!!! read more

This place is relentless and horrible. They are pressuring and at one point refused to give us our keys back. Never ever go to this place. The sales staff doesn't care about customers, I would go across the country to buy a car before this place! read more

I stopped by to check out cars here. The salesperson was new and kept trying to get my drivers license information from the get-go to "put me in the computer." I asked to see cars in my budget range for payment so we went out to the lot and barely looked at anything before going back in to sit at the computer again. He continued to ask me more questions and wanted to see the registration on my vehicle to give me a trade in value. I realized what he was doing was entering information to check my credit before discussing payments. He said they couldn't determine a payment/deal for a vehicle because I may not get approved, so they "approve" first. When I challenged him because I had no idea the cost of the car, nor had i agreed to buy a car or give him permission to check my credit he began to stumble for an answer. I specifically said I did not want him pinging my credit report unless I had a deal and was going to buy from them. He went to check with someone else to see if they could do a "soft credit check" that "won't affect my credit," so I picked up my documents and got ready to leave. Over comes Benjamin. Mr. Sleeeze. I again expressed I did not want them pinging my credit report because it affects my score and I didn't even know the cost of the car or what the payments would be. (I can make one call and finance a car through my own bank in 5 minutes, and told them that.) They should not be running anyone's credit unless you have a signed deal and agree to financing through them. I bid them good day and walked out... they chased me into the parking lot! I had to again insist that it's not ok to ping my credit report when I have not agreed to anything and am not buying a car from them. This is seriously damaging to anyone's credit if they are randomly checking credit scores. Do not give them your personal information if you do not know what deal they are offering, or if you would be buying a car here. Wish I had checked these reviews first!!! read more

I was looking for a new car and found myself at this dealership. First, the salesma, I think his name was Bryce or something like it was extremely rude and demanding. He was on his phone the whole time and was extremely disrespectful about some of the questions I asked. Other than that the place is awful. A loud showroom with a clear lack of respect for the customer. I do not recommend buying a car here. read more

I write this from the Dan O'Brien service center waiting room. I bought my car here, even though I live about 90 minutes away. The sales people told me that it wouldn't be a problem to get things serviced. However, after checking first with them that they had a part in stock, I spent a day to come down here and have my car serviced. They don't actually have the part. The service manager tells me the only thing I can do is come back again after they order it. If you gave another option, I would use it. The Sorrento is great. I'd have chosen a different dealer. read more