Direct Auto Access offered a very competitive price in the first place…read more Even after my paying for the used car they still remained honest and conscientious. Although they were a dealer, they almost acted on behalf of the buyer in making sure that the existing car problems would be fixed without the buyer's worry. The sales staff was professional with no pressure. He was very kind and attentive to all our questions. You are in good hands with Direct Auto Access. It was a pleasant experience overall.

Don't go, don't go, don't go, stay far away! Junk Cars Just shiny…read more I implore you don't do it. The guy is a salesman and possibly a fraud. This was the absolute worst experience I ever had. I came to purchase a car for my wife, because hers went down. She found a car and we purchased it cash. But if I rewind, the whole entire time that I was there, this guy spoke so highly of not selling junk and not selling bad cars. My wife test drove it on the highway and back up the street for about 10 minutes. My wife like the car. She drove the car for a couple of days and then began mentioning a rattle and shake on the front end of the car.(Now, remember, some women will just drive a car until the wheels come off, and never really noticed sounds, but this was different and alarming to her) I got in. I heard the noise while she was driving, I decided to drive I heard the noise shaking loose sound, not only was there a shaking, loose sound whenever you press the gas pedal during the gear changes the steering wheel which snatch to the right right in between the gear changes. That's when I was sort of confused because I did not think that there was anything with the motor that could be related to the steering at all, even more odd. I return to the dealership. Now this is when the funny business starts the young lady there immediately starts getting crazy defensive about my complaint and the quality of vehicle never saying to me bring the car back so we can see what's wrong. However, she was sure to make sure that she stated that you know this is a used vehicle, and I should know better, this is an as is dealership, (Like get outta here clown you know you can't complain at a used car dealership sorry you have to be quicker than that, sir. Was her attitude) she began making excuses for her manager or the owner I returned again the same thing he's not here he's not here. Here's the crazy thing the whole entire bottom of the vehicle never had screws installed on the control arms of the truck except for one bolt that was hanging out had we not gone to a mechanic who did a full inspection and me videos and showed us that we could have been killed in this car no call steel Tuesday from direct auto. These vehicles are unsafe and whoever the person is home inspected, these vehicles should be fired and this place should be close. I have video footage and I have the entire inspection report. I am considering posting it on here also so that you can see how horrible this business is don't go horrible this business is don't go there. I implore you don't do it. The guy is a salesman and possibly a fraud.

Took my car in to get tires balanced after Costco failed to do it right after the 2 times I took it…read morethere. Dropped my car off in the morning and got the call around 5 that it was done. The guys here took care of me, explained how they rebalanced them and added/removed the proper weights. No more shaky steering wheel and for the price, I would come back again. Appreciate the service!

Although I typically have my car inspected at the dealership, I came here for Maryland registration…read moreand failed because of problems with the parking brake, lights, and power steering fluid. The worker was displeased when I suggested bringing in a state trooper to oversee the process. Part 2 To be continued........

We had an excellent experience selling our car with Cherner. They contacted us initially through…read moreour KBB search. They were great with their communications. We sent pictures to them and established a fair price before going to the dealership. After inspecting the car, they honored the price and transacted the sale very efficiently.

This dealership had the wrong description for vehicles , they put up an automatic when I got there…read morethe vehicle was stick shift. The one trying to sell the car almost ended up crashing us and on top of that the vehicle sold to me had several issues . Cannot get in contact with the manager nor the original seller of the vehicle don't buy cars from here and save yourself some cash . I've been without my car for months now since it broke down this most definitely not sophisticated or respectful dealership that cares for the customers .

I visited Thoroughbred auto for the Maryland inspection and was greeted kindly and had a wonderful…read moreexperience with the employees. They were quick and didn't take long at all for the inspection. They gave us copies of the quoted repair work needed to pass since they failed us. They gave us two versions- cheaper parts ($1,800) and more expensive parts ($2,400). We needed work done on the steering column which honestly I never noticed had any problem but apparently there were tons of issues. We took the quotes to another mechanic we heard about and told them what needed to be done (without giving them thoroughbred's quoted prices) and the other mechanic quoted us at half the amount. So needless to say we took the repair work elsewhere. I took off a star because it seems Thoroughbred is pretty overpriced and price matters a lot to me when it comes to work on my car.

Have had serval cars in this place for repairs over the last couple of years…read more Only once did I not have to take it back in seven visits. Vaccum lines were not hooked up, tools found in engine compartment, car would not run more than 15 minutes before it died and the list goes on. Making matter even worse, they up sale you and repairs your car doesn't need. Cabin air filter for a Toyota $152. 00, can you believe that? I think they are more expensive than the dealers repair shop. Stay away!!!

I owned a shop next to them and used Fourcade for all my trans rebuilds. He is very efficient and…read morestands behind his work. I would recommend them highly

The transmission in my '99 Ford E-150 burned up and needed a rebuild. The van doesn't have a lot of…read moremiles on it, so fixing the transmission would fix it and it was definitely cheaper than a new van. It took about two weeks to fix which was fine as I didn't need it right away and I didn't want them to rush the job anyway. Vince did a great job rebuilding the transmission and it shifts so nicely now. I think it's actually better than it was from the factory. The column shifter needed so work too and that now operates really well. I had Vince build a race transmission for my Mustang over 15 years ago and it still operates perfectly. Will be using them again for any future transmission needs.

Recently, I bought a Nissan Rogue, and I was really happy with the assistance I got from Anthony…read moreDiamond, the sales consultant. Mr. Diamond demonstrated self-assurance and attentiveness from the start of the procedure to the finish. Thank you for all your support, Ms. Phillip

DO NOT BUY A CAR FROM HERE!!! I had one of the worst…read moredealership experiences I've ever dealt with, involving the following "managers" Paul Angel, Rob Buaynstein, Jason Buts, and Mussa Fowl. I live in Virginia and went through the full process of purchasing a vehicle from this Maryland dealership in good faith. Here's what happened: * I contacted the dealership about a specific vehicle and was told multiple times they expected me to come purchase it. * I paid out of pocket to have a mechanic drive 40 minutes to inspect the vehicle before buying. * I repeatedly asked to place a deposit or hold on the car, but was told they "don't hold vehicles due to corporate policy." Despite that, they continued to tell me things like "see you tomorrow" and prepared me as if the deal was happening. On Friday morning: * They had me submit a credit application (which I was told would be a soft pull, but it turned into a hard inquiry). * They sent me a signed buyer's order with the VIN and price, which I submitted to my credit union. * My credit union approved the loan and issued a check payable directly to the dealership for the full amount. * I sent them proof of the check, and they told me to come pick up the car that same day. While I was literally on the way (3 hours out), after sending them the check confirmation: * They informed me someone else was coming to look at the vehicle. * Then told me whether the car sold was "above my pay grade." * Shortly after, they sold the vehicle to someone else. When I called to resolve the situation, I was given the runaround by multiple managers: * I was told the check "doesn't hold the car" * They claimed someone else "was already in the system" * And ultimately said they were no longer selling it to me The call ended abruptly with no resolution. Key issues: * Misleading communication throughout the entire process * Hard credit inquiry after being told it would be soft * Sending a signed buyer's order, then backing out after financing was secured * Accepting proof of payment and telling me to come in, then selling the car anyway * Complete lack of professionalism from management Bottom line: I spent money on a mechanic inspection, took a credit hit, secured financing, and drove hours based on their word--only to have the vehicle sold out from under me at the last minute. This dealership does not honor its commitments and does not operate in good faith. Proceed with extreme caution.

Had a problem and needed instant fixing because we are taking a trip tomorrow…read more They said, come in, we did, and were out in an hour. And such friendliness. Shout out to Kevin who is the best.

Extremely Disappointed - Not Transparent and Ghosted After Signing…read more I want to caution anyone purchasing a vehicle from this Subaru dealership in Silver Spring to be extremely careful regarding their extended warranties and add-on services. While they are incredibly pleasant and helpful when you are in the process of purchasing, they ghost you when seeking agreement information after you sign the paperwork. When we finalized our purchase, they handed us a USB stick and told us it contained all the information about our additional coverage. It did not. I have reached out multiple times to multiple people--including following up with our finance representatives and even copying the General Manager, Eddie Sarecky--seeking the actual terms of the services we purchased. We have received absolutely zero response. My family and I are long-time Subaru brand loyalists, which makes this experience incredibly disappointing. We fully accept that the dealership and the finance manager make a considerable commission on these add-on products. We do not begrudge them making a living, but we absolutely expect basic transparency and customer service in return. It is completely unacceptable to ignore a customer who has already paid for a service and is simply trying to get the terms of what they bought. Do not leave this dealership without printed physical copies of every single contract and term sheet, because once you walk out the door, you will be ignored.

There is NO auto repair shop like Benchmark. My family has been going to Benchmark literally since…read moreI was born. (33 years) And I am now a faithful customer, driving from Baltimore to Columbia for everything from a flat tire to replacing an alternator. Danny is amazing. He can explain to you what needs to be done in layman's terms so you feel confident you are receiving the best service. Their pricing on parts and labor CANNOT BE BEAT. Literally. Recently, they really outdid themselves with excellent customer service when my car broke down on my, and I had to have it towed to a local mechanic. I could call Benchmark, discuss with them what the shop in Baltimore suggested, and then make an informed decision on next steps. Turns out, the shop in Baltimore was out to screw me, and intentionally replaced my starter instead of alternator, so my car would break down on me AGAIN, and I would have to go back to them. They also told me I needed a new engine air filter and tie rods. Neither of which was true. My air filter had just been replaced, and Benchmark even sent me an image for proof. Lessons learned. A. Get yourself AAA, and get either the 100mi to package or unlimited tow package so you never have to settle for the nearest mechanic. B. Always stick with the shop that you know won't screw you. It's worth the 45min drive. There is no better shop than Benchmark. Period.

I dropped off my newly restored, classic 560SL at Benchmark Motors in Columbia, Maryland, approving…read moreonly a brief 15-30 minute test drive. But when I went to pick it up? The odometer jumped by over 400+ unauthorized miles! The driver-side door panel was returned with fresh paint chip damage! The shop owner, Danny Grant, promised to have his lawyer follow up... and then went completely silent, leaving the vehicle sitting hostage at the shop until resolved. The shop still hasn't taken accountability. This level of unprofessional conduct on their behalf, outlines breach of bailment, conversion, and failure of duty of care for using my property beyond repair scope and damaging my vehicle. I have reported them to the Maryland Attorney General Consumer Protection Division & Howard County Office of Consumer Protection. I ended up having to file an emergency court replevin/motion to stay lien sale b/c they filed a fraudulent mechanics lien on my car while there is an on going legal investigation into them. They are now being investigated for fraud, unlawful Vehicle conversion, property damage, "joyriding" charge unauthorized removal of property, Felony motor vehicle theft and malicious destruction of property. This all because of negligence on their part and no accountability. CONSUMERS BE WARNED‼