Had my annual maintenance ins on my HVAC . Dakota was friendly, thorough, and clearly explained the issue and my options. I always receive great service from Dalton's, and today was no different. read more

They charge you 100 dollar to come out for one min. I told them the first place what the problem was. They rip you off knowing that they can't fix it in first place. read more

Thought we'd called "Jones Plumbing" in Marion, but apparently it was sold to Dalton plumbing...and wow...just wow. Unbelievably overpriced!! The first time they came over it was determined that our toilet tank needed a new gasket. $330. We paid that in hopes that it would just be fixed and we could move on with our lives. The toilet continued to leak. We called back and a couple days later, a different plumber came out and "tightened down the bolts". He suggested that the first guy " just didn't tighten them enough." When we looked in the tank and pointed out the obvious crack where the bolts had been tightened too tight ...he quoted us $700 to replace the toilet...and denied breaking the toilet tank. We had him leave and replaced the toilet ourselves. It didn't cost $700.00 When I called their office, I was asked to wait to post this review until someone called me back. No one has ever called back. We are a single income household with two disabled adults. This was all of our savings...but, at least we, now, have a toilet that no longer leaks...no thanks to this company Avoid Dalton Plumbing like the plague! read more

These guys seemed so promising during the sales process.... well they turned out to be highly unprofessional, fraudulent in their pricing and the technicians lack of knowledge was quite disappointing and expensive for me. customer service was in existent read more

Horrible company. I signed up for their maintenance agreement for the past few years, which should have included flushing out my furnace system. They supposedly did this at the end of May(I was home when they were there and this service was not performed). At the end of July by basement flooded because the system they should have flushed out had a clog and leaked all over. I have been told by several other contractors the place the clog was located doesn't just happen, it builds up over a long time, and if the system had been flushed properly would not have clogged up causing it to leak. I called Dalton right away to come out and assess the situation. Only then was the system flushed to get rid of the clog. Dalton was well aware my basement was flooded as Service Master was there and the carpet, etc was still wet. I waited until I had my report from the insurance adjuster so I had numbers for the damages and then contacted Dalton regarding responsibility for the flooding. I was given the run around for weeks. E.g. I would call, no one would be available, I'd let them know when would be a good time to call back, we would set up a time frame and they would NEVER call back when they said they would. I sent them the insurance claim, Service Master invoice, etc. Finally, today got ahold of someone to be told they were not responsible for anything. I spoke with Shannon and she contradicted herself many times. First claiming Dalton knew nothing about the flooding because I did not call them. When I countered saying I called the next morning and the tech was literally there when it was flooded and when Service Master was there and who else was I supposed to call at Dalton she tried to say I needed to call their customer service separately to let them know. Isn't that why the tech was there and shouldn't that be put in his report!!! I was then told I used a different clean up company than what Dalton would have used, so they would not cover it. What!! Then I was told part of the maintenance contract wasn't to flush out the system, then a few minutes later Shannon stated they did do it "but clogs happen". My dear Shannon, not when they are supposed to be flushed out just a few months prior. It was one excuse(lie)after another with no responsibly taken by Dalton. And when I pushed for answers and brought up facts that countered what Shannon was saying and asked for my maintenance agreement money back Shannon told be she was done with the conversation and hung up. I guess all the bad reviews I had read were correct. I'm so disappointed in the service from top to bottom. I'm so disappointed in how I was treated. Do yourself a favor and find a company that does the job they say they will do and stands behind their work and does not blame the customer for their maintenance failures. Dalton is NOT that company. read more

My mother, who is 77 is new to the area and her heater stopped working. Dalton's had a sticker on the furnace so that is who she called. A tech came out and after looking at it recommended a new HVAC system and a new water heater. Water heater was working perfectly fine, total cost 18,000.00! Luckily she called me, I told her to have him just fix the heater, 400.00 for the repair. Less than a month later it is having the same problem. Edit... A pressure valve was sticking another company replaced it for less than Dalton's cost for just unsticking it for a while. read more

y review of Daltons was good until I spent a little over $13,200 on a new furnace and AC unit April 29th. 2 days later, the AC unit started making a noise that was loud enough in my sons room, he couldn't sleep at night now. The old 22 year old one never did this mind you. They have been out there three times and it's still doing. I spoke with a manager named Jeremy last Tuesday who stated a representative with Luxaire would be in town Monday and they were going to come look at it. Monday came and nobody showed or called. I called and Jeremy was off and no Luxaire guy was scheduled to come to my house that anyone else knew about at Daltons. They said they would have Jeremy contact me when he got back on Tuesday. Tuesday came and no call again. It is now Wednesday, May 22nd, and again, Jeremy has not called me, I have to shut my AC unit off at night so my son can sleep and they obviously don't care because the way have been paid. The Luxair guy did arrive and identify the issue. He said he would order the part and someone would contact me and let me know when they would be here to fix it. That was on May 22nd and today is June 10th. I've left numerous messages with the very nice ladies who take my phone calls. They say they give my messages to the manager Jeremy and he never returns my calls. Legal will be the next step I guess. DO NOT go through Daltons if you expect any issues with new install after you have paid. read more

Landon did a great job correcting job that wasn't installed correctly in the installation .He was knowledgeable and friendly.

Devon just left our residence after inspection of our heating and cooling units. He thoroughly checked out the units and cleaned parts. He was very friendly and informative and gave us a heads up on what we could do at our end. read more

Jake replaced two faucets and a shut off valve. He did good work. The price was exorbitant. I do not recommend this company not a good value. read more

I agree with Kathy. Called them to fix a clogged kitchen sink/faucet. The service man said he couldn't repair it without "destroying" it. He offered to install a new faucet for the "bargain" price of $909.00. ( this included a soap dispenser). When selecting a new Delta faucet and soap dispenser the retail prices were shown ($118 for the faucet, $$53 for the soap dispenser). Service man said to ignore the prices because he could get the products cheaper. Assuming (generously) the material and taxes cost $200. Dalton's final was $978.00. The service man spent 2 hours installing the new faucet and soap dispenser. When I asked about Dalton's hourly labor rate he responded they didn't have one. Installation of a faucet was a fixed rate. Doing the math, $978.00 charge, minus $200 for materials leaves $778.00 for labor. Divided the 2 hours spent to install the faucet equals $379.00 per hour labor. I would advise looking elsewhere for your plumbing repair needs. Craig Anderson read more

Signed up 12/21 comfort care connection agreement a one year contract. $13.11 charged to my credit card monthly. November of 2022 I sent them a letter asking them to not renew my contract. I also called in December 2022 asking them to not renew. January and February of 2023 they are still trying to draft my account. I called again today and sent an email to not renew contract. Do not do business with these people. They were always trying to up sell us on any service we needed. We even had one of the electricians tell us that they charge more than most places. Best advice. Do not use them. read more

As a new homeowner dealing with AC issues, I reached out to Dalton for assistance because I knew the previous owner had utilized their services. Unfortunately, my recent experience has been frustrating. My father who has worked with machinery for 40+ years thought the capacitor was the issue but was not comfortable with repairing it. The technician, Josh, looked over my AC unit & confirmed it was in fact the capacitor. While Josh was courteous & efficient during his visit, I started to have some concerns after he left that day. Research showed capacitors typically cost $10 - $20, yet Dalton charged me nearly $500. This steep markup left me feeling taken advantage of & angry. On June 10th my father called Dalton seeking clarity on the pricing (specifically an itemized receipt). He was promised a callback from a manager but as of today, June 18th, he has not received any update, which is not only frustrating but unprofessional. As a young, single woman navigating homeownership, I hoped Dalton would treat me fairly. Their failure to do so has left me questioning their integrity & service ethics. I expect Dalton to address this issue in a timely manner. read more