My AC went out right at the beginning of an "Excessive Heat Advisory", and before long, the…read moretemperature inside my house was a miserable 88°. I called and made an appointment for a technician from Mt Vernon Heating and Cooling to come and address the issue. The initial technician was unable to fix the problem, and due to unpredictable factors, they were not able to send another technician over for the rest of the day or evening. However, the owner and his wife, after spending long hours well into the early morning resolving issues for other customers, came by personally to take care of me. They were very apologetic for the lack of communication and for my experience with the first technician, and set about right away to figuring out the problem. They had my AC repaired and running in no time, and were very knowledgeable, pleasant, and professional. Despite my initial frustration, I was very happy with the end result - I realize that factors beyond their control had derailed most of the day for them, and I very much appreciate them taking the time to stop by even though they were exhausted and it was nearly 3am. I will absolutely recommend them to others - I can't speak to the quality of any other technicians on their team, but my experience with the owner and his wife has earned them a grateful and loyal customer. Thanks!

We used LINS Heating and air conditioning to replace our central air and our furnace. From the…read morefirst visit and the quote, and the talks with Steve on the phone, we were very happy! Very professional in person and on the phone, when it came to install day, our technicians John and Austin were very focused, kind, knowledgeable on what they were doing! Cleaned up the mess and left our house just like it was when they started! Will have them do our maintenance when it's needed! 2 very happy customers! Thank you again! Jim and Toni Lewis

I am editing my previous post to include what happened after the initial incident. Since the below…read morehappened LINS did reach out and installed the required part charging us only labor. This is what they had originally agreed to do the first time. I have been debating whether three stars is too kind in this instance as they have successfully completed the maintenance they were originally suppose to complete. Only charging us labor this time discredits the time that we previously lost coordinating our schedules and then needing to re coordinate when they called back to reschedule. I understand that mistakes do happen, and credit them for coming back. I am leaving the original comments below because the frustration is real. "We purchased our house two years ago and were told the AC unit was under warranty. We had our annual check completed last week where we discovered the AC turbine was broken and needed to be repaired. We did not know who installed the unit so I used the serial number to track the part from the distributor in Waterloo. I contacted LINS Heating & Air Conditioning and they confirmed that they installed the unit and that it would be under warranty. Fast forward to the technician showing up and taking an hour to tell us that the maintenance would not be covered and we would need to pay $130 to cover the hour it took to do nothing. I called the office and they said they were sorry for the trouble but they would accept the warranty and they would not charge for the first hour where nothing was completed. Shortly after that the owner of the company called me to say he was going to "intervene" with our problem. He informed me that they would not be covering the parts under warranty because it was clearly stated on the invoice that was given to the previous owners that their company needed to be the one to complete the annual inspection for the unit to remain under warranty. The entire experience lacked any form of customer service and I would not recommend them to anyone. To have them tell us two separate times that the maintenance would be covered and then have the owner not take any responsibility was frustrating.If they have already installed anything in your home I would recommend getting a home warranty to help cover maintenance cost when it inevitably breaks."

Jack B. from Fosters serviced our furnace today. We had other problems that he helped us with…read more Will call Fosters again for next service.

We had a really difficult experience with Fosters, specifically on communication from their office…read more I was trying to obtain a quote for a new furnace/AC, somehow the office misunderstood and sent a crew out for a no-heat call. They charged us for this call, but only after they came to the house and diagnosed an issue we already knew we had. Unfortunately, they did not disclose in any previous emails, phone calls, or even upon arrival that there would be a charge. We never received an estimate for the "trip charge", or even a receipt or any paperwork after their visit. They came highly recommended from a family member that had just had them install a new system, but it seems that maybe it's hit or miss. Definitely get everything in writing with Fosters-Kraus.

I called Sunday April 19, 2026 and the after hour person, Dane, took a thorough message, "What was…read morethe possibility of a service person coming between Monday or Tuesday to clean our fireplace gas insert as well as clean our Ac compressor. We were listing our home for sale much sooner than anticipated." I received a call Monday morning saying they received my message and they could schedule us that day as they had just had a cancellation that was actually for our area. By 11:00 Am that day the service person, TJ came out and cleaned the AC compressor and gas insert and glass. I was thrilled when I saw how fabulous the fireplace looked. Thank you Colony Heating and Ac and Thank you TJ!

2 years ago in the winter, I awoke to a cold house. I was new to the city, so I called around…read more Colony was the first available. The technician was efficient and the price reasonable. However, due to it being a Saturday, I was charged a $250 weekend service charge. The problem was that drifting snow had blocked the outflow pipe. While the technician was at my home, he received a call from my neighbor experiencing exactly the same thing. The technician advised him to clear his exhaust pipe. No charge. I did not object to the technician's service fee, but felt the weekend fee excessive, especially since my neighbor was treated fairly at NO CHARGE. Colony profited unreasonably and lost my business because of it. Dr. Sisson

I was doing a remodel on our home in Cedar Rapids IA and called 5 local heating and A/C companies -…read moreboth large and small operations. Eric came and was very informative and knowledgeable about what the house size would need and did not try and up-sell any expensive thermostats or any one particular type of furnace or A/C, but instead took the time to fully explain modern operation and controls and which one would qualify for Alliant rebates. Of the 5 bids Eric's bid was very competitive on price and he was able to schedule me in right away. My first impression of Eric is of a very trustable, dependable person. The bid was to replace furnace, A/C and water heater (Power vented gas) and install gas lines to stove and dryer. Installation to start 11/12 August 2020. A large storm moved through Cedar Rapids and knocked out power to the town for 8 days. Rescheduled for 27 Aug. Eric showed up at 0730 Thursday and Friday and with a helper, did the install. Looks good and works great. He took away all the old stuff and left the place very clean. Eric and his assistant were very nice to work with and I would recommend them to anyone as a competitive, competent HVAC / water heater source. Melinda is the contact person for the office and she is very quick to respond to phone calls or emails. The quote she sent was very clear and understandable. Some of the other contractor quotes I received were very limited on information so it was hard to determine from them what the charges were for. With Furnace Pro, I knew what I was paying for and Melinda was very pleasant to talk to about scheduling installation and any rebate / bill questions.

Our furnace went out yesterday, and after trying a few basic steps I found on the internet it was…read moreclear I was no expert. The receptionist was very friendly and professional, and even though not a technician, offered up a few basics to check before they sent someone out in the morning. Josh was my technician who called to let me know he was on his way about 10-15 minutes beforehand which was great, and was even a few minutes early. He was able to point out to me how my furnace worked while he was working, and explained what all of the parts were without making me feel like an idiot so I could do a little more intermediate troubleshooting if something were to happen again. Josh found the issue and showed me the part that was broken, what function it had and why it likely had broken down. He was in and out in about an hour, was very professional and helped explain a lot of things that I didn't understand. As a fairly new homeowner I appreciated the extra time taken so I could get a better comprehension of what was going on. I will definitely be using Hanna's for any other issue I ever come across, and would highly recommend them.

When my unseen sewage infrastructure suddenly stopped working, it was distressing to say the least!…read more Hanna was quick to come out and assess the situation. They were true professionals who not only treated me with respect, but you could see the respect their employees had for each other. They worked very hard on a messy job that took hours of hard work to accomplish. Their fees were more than reasonable and they met every quote they gave me. They were so efficient that I had them replace my toilets which took less than 24 hours. They also fixed my water heater that had a leak and every job they performed works perfectly! They took a very distressing situation and treated it with urgency and true craftsmanship! You can't ask for any better service than the professionals at Hanna and they do it for a fair price. I would recommend them to anyone with even the simplest of plumbing problems! And for the truly invasive, messy problems, you can TRUST them to take care of the problem with great efficiency! It is a huge relief to know Hanna is out there if I should ever have any plumbing problems. I can't say enough good things about their professionalism!

Price wise, I believe them to be competitive, however, don't have much to compare to. I will say,…read moreevery time I've needed em to come out, they were here same day or night. A few times, I was told they couldn't promise getting here same day, but somehow, they Always manage to. Their techs are knowledgeable, courteous, professional, very pleasant to deal with. They've been my saving grace, especially one time, it was a (-45 below). Thank you Ilten's!

We finally found out where all the great techs work. We recently needed a new furnace and decided…read moreto go with ILTENS and we don't regret it they were very professional and respectful. I've had a lot of work done in the past and this is the first time the city inspector stopped on his way out to tell us what a great job Brian did on the install. When he left everything was cleaned up and it looked like they had never been here except for the new furnace that works great. They get a five star plus rating from us. JK from Cedar Rapids

great priced service, and friendly people. reasonably priced and always a pleasure to work with.read more

8 Finger HVAC provided exceptional service and professionalism while installing our new furnace and…read moreAC unit. The pricing was competitive and the scheduling was timely. I would highly recommend 8 Finger HVAC! Thanks Bobby!