I called Sunday April 19, 2026 and the after hour person, Dane, took a thorough message, "What was…read morethe possibility of a service person coming between Monday or Tuesday to clean our fireplace gas insert as well as clean our Ac compressor. We were listing our home for sale much sooner than anticipated." I received a call Monday morning saying they received my message and they could schedule us that day as they had just had a cancellation that was actually for our area. By 11:00 Am that day the service person, TJ came out and cleaned the AC compressor and gas insert and glass. I was thrilled when I saw how fabulous the fireplace looked. Thank you Colony Heating and Ac and Thank you TJ!

I do not recommend doing business with Colony. While the service technicians are polite and nice…read morethe company does not support the customers, product and warranty work. We have also found out their pricing is expensive. For one repair, they told us it generally takes 30-60 minutes; however, they charge everyone for 8 hours' worth of labor in case it takes that long as an OCCASIONAL job has taken that long. So, you pay for an 8-hour job, it takes them 1 hour and then they move to the next job and get paid again for their time that has already been paid by another customer. Our furnace is less then 10 years with a 10-year warranty. The control board failed and they will not cover the part under a warranty even though it is a known problem yet not defined as a recallable defect covered by the warranty. Trane has published a work around for the issue which Colony performed yet Colony & Trane point fingers at each other on whether the fix was installed correctly or not so neither will cover the part damage. They are charging 50% more for the part than a competitor and wouldn't even give a discount or offer to give us the part at cost even though we have a paid service contract with them which is also overpriced. Never buy a Trane furnace/air conditioner from them. They promised the service manager would call to see what could be done and we never received a phone call. They were unwilling to do anything to fight to get the part covered by the warranty even though it was clear that we could not have caused the damage. There are better options out on the marketplace.

I was doing a remodel on our home in Cedar Rapids IA and called 5 local heating and A/C companies -…read moreboth large and small operations. Eric came and was very informative and knowledgeable about what the house size would need and did not try and up-sell any expensive thermostats or any one particular type of furnace or A/C, but instead took the time to fully explain modern operation and controls and which one would qualify for Alliant rebates. Of the 5 bids Eric's bid was very competitive on price and he was able to schedule me in right away. My first impression of Eric is of a very trustable, dependable person. The bid was to replace furnace, A/C and water heater (Power vented gas) and install gas lines to stove and dryer. Installation to start 11/12 August 2020. A large storm moved through Cedar Rapids and knocked out power to the town for 8 days. Rescheduled for 27 Aug. Eric showed up at 0730 Thursday and Friday and with a helper, did the install. Looks good and works great. He took away all the old stuff and left the place very clean. Eric and his assistant were very nice to work with and I would recommend them to anyone as a competitive, competent HVAC / water heater source. Melinda is the contact person for the office and she is very quick to respond to phone calls or emails. The quote she sent was very clear and understandable. Some of the other contractor quotes I received were very limited on information so it was hard to determine from them what the charges were for. With Furnace Pro, I knew what I was paying for and Melinda was very pleasant to talk to about scheduling installation and any rebate / bill questions.

From the owner: We do everything residential, Furnace Installation, Furnace Service, Furnace repair, Air…read moreConditioner Installation, Air Conditioner Service, Air Conditioner Repair, A/C maintenance, Furnace Maintenance, Fireplace Service, Fireplace installation, Fireplace Repair and service, Sheet metal duct work, IAQ, uv lights, air purification, air filtration, tankless water heaters, Tankless boilers, tank water heaters, power vent water heaters.

So friendly and prompt!…read more A year ago they came and fixed our furnace for us when it stopped working in very cold temperatures. So, when our water heater decided to suddenly stop doing it's job of providing any resemblance of hot running fluid, we immediately called them again and they came out the very next day! Both times Craig was on the call, and he was very nice, explained what broke and fixed it quickly. I recommend them to anyone needing repairs in their specialties!

Schaal Plumbing, Heating & Cooling replaced our central air conditioning and furnace in our home…read more Schaal were great to work with the entire time as they made the complete project uneventful and painless. Starting with Sam Zeibol who came to our home and diagnosed and explained the reasons we were having the issues we were. Pricing was very reasonable and Sam gave us several options to choose from based on cost and efficiency. He also explained the tax credits and package discounts that were available at the time. The installation professionals from Schaal were efficient, clean and very friendly. They worked their tail off and was very respectful of there surroundings. These young men earn everything they are being paid and left a lasting impression. Overall, we had a first class experience during a very stressful and trying time. We would recommend Schaal with no hesitation.

Been using Novak for years and they have always been very reliable and professional. Not always the…read moremost inexpensive but certainly knowledgeable and fair. Just upgraded both my furnace and AC as my existing ones we 20+ years old and time for a change. Novak did a great job from start to finish in the personal touch as well as explaining the savings opportunities with Alliant and Mid-American rebates for new equipment. The staff that came to my home for the installation- Alex, Ben, Aaron, and Bobby all were professional, polite, and courteous in keeping my home clean considering how many times throughout the eight plus hours they were there. I would definitely recommend Novak to others.

Recently my furnace stopped working over the weekend of February 8/9, 2026. The temperature in my…read morehouse dropped to 55 degrees. First thing Monday morning I called Novak and spoke with Jen. Nice lady. Kind. Patient. She listened and took down all the details and shared with me they would send someone out as soon as possible. She kept in touch with me with text messages and let me know that a service person would be out early Monday afternoon. Steve arrived to take a look at the furnace. He found a few parts needed to be replaced. Steve replaced one part that got the furnace and up and running so I could have heat in the house. I made the decision to have the furnace replaced as it was 25 years old. Steve contacted Rob who came out mid-afternoon on Monday to let me know the different Carrier furnaces they carry and prices for each one. I choose the Performance level of furnace that was very much like the Bryant we currently had. Rob said he would call me Tuesday morning with install date and time. He called on Tuesday morning and we set up the install for Thursday of that same week. Scott and Ben arrived at 7am to install the new furnace. At 10am the new furnace was up and running. It felt so good to have heat in the house again. I highly recommend Novak. It took every one of these kind and professional people to get heat back into my house. I call them Team Novak. Thank you Novak. You are the BEST!

Excellent! Our plumber was prompt, professional, and a good communicator! Best of all our drain…read moreproblem is solved! We're sold on JP !!!

Bought a walk-in tub a few years ago from them. Recently the faucet died. Marion water is notorious…read morefor mineral buildup. When the faucet died, I naturally asked them to find and replace the faucet. Here's what I learned: 1 - do not rely on the information provided by whoever answers the phone. They are just a receptionist with zero knowledge about what is possible or practical. 2 - do not work directly with the servicing technician on parts. they don't know how to work with the "front office" to make sure the correct part is ordered...and they don't provide any updates on status of orders. (not my job, was the essence of the explanation) They might be good at cleaning out clogged drains, but I wouldn't trust them to do that right either. Use them at your peril. You've been warned.

Price wise, I believe them to be competitive, however, don't have much to compare to. I will say,…read moreevery time I've needed em to come out, they were here same day or night. A few times, I was told they couldn't promise getting here same day, but somehow, they Always manage to. Their techs are knowledgeable, courteous, professional, very pleasant to deal with. They've been my saving grace, especially one time, it was a (-45 below). Thank you Ilten's!

We finally found out where all the great techs work. We recently needed a new furnace and decided…read moreto go with ILTENS and we don't regret it they were very professional and respectful. I've had a lot of work done in the past and this is the first time the city inspector stopped on his way out to tell us what a great job Brian did on the install. When he left everything was cleaned up and it looked like they had never been here except for the new furnace that works great. They get a five star plus rating from us. JK from Cedar Rapids

Air conditioner had some issues. Called Mooney and they picked up the phone! Chris came out…read moreabout 2 hours later, quickly diagnosed the issue(s), made the fixes and ran some tests to make sure it was doing what it is supposed to be doing. They showed up quickly, they were friendly and professional, and were reasonably priced... You are always gambling when you search for services on the internet.... I got lucky and would not hesitate to use them in the future!

Quick reply, prompt arrival. Friendly service and extremely reasonable prices. I highly recommend…read morethese people.

Sent the following letter, there has been no response as of 924/18…read more Affordable Heating and Cooling 9525 Hwy. 151 Anamosa, IA 52205 Dear Sirs, On 7/3/18 your tech rep Dave G. serviced my AC which had a non-functioning fan. He was pleasant and knowledgeable. He found the problem right away and knew exactly how to fix it. He did have to go to Lowes to get a pair of 50 Amp Fuses. For which I was charged $71.47. Lowes sells these fuses for about $4 a pair. Dave also replaced a capacitor for which I was charged $142.04. These capacitors typically sell from$19 to $35. Would you please explain the outrageous mark up in price of these items? Thank you

Sent a tech in a timely manner. Diagnosed and replaced thermostat. Returned to adjust fan motor…read morehousing. Perfect for more longevity of the unit at a lower cost.