I would not allow any stars, multiple visit issues including unprofessional behavior, incorrect and…read moreincomplete work. Paid the bill then received a bill months later for several thousand dollars that was out of no where. No calls back as requested. It has been beyond frustrating dealing with this company, I will never hire again or suggest to anyone else.

Jack B. from Fosters serviced our furnace today. We had other problems that he helped us with…read more Will call Fosters again for next service.

I am editing my previous post to include what happened after the initial incident. Since the below…read morehappened LINS did reach out and installed the required part charging us only labor. This is what they had originally agreed to do the first time. I have been debating whether three stars is too kind in this instance as they have successfully completed the maintenance they were originally suppose to complete. Only charging us labor this time discredits the time that we previously lost coordinating our schedules and then needing to re coordinate when they called back to reschedule. I understand that mistakes do happen, and credit them for coming back. I am leaving the original comments below because the frustration is real. "We purchased our house two years ago and were told the AC unit was under warranty. We had our annual check completed last week where we discovered the AC turbine was broken and needed to be repaired. We did not know who installed the unit so I used the serial number to track the part from the distributor in Waterloo. I contacted LINS Heating & Air Conditioning and they confirmed that they installed the unit and that it would be under warranty. Fast forward to the technician showing up and taking an hour to tell us that the maintenance would not be covered and we would need to pay $130 to cover the hour it took to do nothing. I called the office and they said they were sorry for the trouble but they would accept the warranty and they would not charge for the first hour where nothing was completed. Shortly after that the owner of the company called me to say he was going to "intervene" with our problem. He informed me that they would not be covering the parts under warranty because it was clearly stated on the invoice that was given to the previous owners that their company needed to be the one to complete the annual inspection for the unit to remain under warranty. The entire experience lacked any form of customer service and I would not recommend them to anyone. To have them tell us two separate times that the maintenance would be covered and then have the owner not take any responsibility was frustrating.If they have already installed anything in your home I would recommend getting a home warranty to help cover maintenance cost when it inevitably breaks."

Our LP gas furnace quit operating last week just as more snow and very cold temperatures were…read morecoming. Bad timing! Marc sent his technician Shane out to diagnose the problem: a cracked heat exchanger that prevented the unit from firing up. Marc was able to locate a replacement but had to drive to Davenport early the next morning, through sub-zero temperatures and terrible driving conditions, to pick it up. Federal Express and UPS had shut down due to the bad weather. The same day, after the county maintainer finally cleared our rural road, Shane came back out to install it. Thanks to Lins, we have heat again! We really appreciate their going out of their way to get us back to a safe situation. Thank you very much!

When my unseen sewage infrastructure suddenly stopped working, it was distressing to say the least!…read more Hanna was quick to come out and assess the situation. They were true professionals who not only treated me with respect, but you could see the respect their employees had for each other. They worked very hard on a messy job that took hours of hard work to accomplish. Their fees were more than reasonable and they met every quote they gave me. They were so efficient that I had them replace my toilets which took less than 24 hours. They also fixed my water heater that had a leak and every job they performed works perfectly! They took a very distressing situation and treated it with urgency and true craftsmanship! You can't ask for any better service than the professionals at Hanna and they do it for a fair price. I would recommend them to anyone with even the simplest of plumbing problems! And for the truly invasive, messy problems, you can TRUST them to take care of the problem with great efficiency! It is a huge relief to know Hanna is out there if I should ever have any plumbing problems. I can't say enough good things about their professionalism!

Adam did a fast and accurate job. I love Hanna. They are always on time. They are always…read moreaffordable. All is good.

I was doing a remodel on our home in Cedar Rapids IA and called 5 local heating and A/C companies -…read moreboth large and small operations. Eric came and was very informative and knowledgeable about what the house size would need and did not try and up-sell any expensive thermostats or any one particular type of furnace or A/C, but instead took the time to fully explain modern operation and controls and which one would qualify for Alliant rebates. Of the 5 bids Eric's bid was very competitive on price and he was able to schedule me in right away. My first impression of Eric is of a very trustable, dependable person. The bid was to replace furnace, A/C and water heater (Power vented gas) and install gas lines to stove and dryer. Installation to start 11/12 August 2020. A large storm moved through Cedar Rapids and knocked out power to the town for 8 days. Rescheduled for 27 Aug. Eric showed up at 0730 Thursday and Friday and with a helper, did the install. Looks good and works great. He took away all the old stuff and left the place very clean. Eric and his assistant were very nice to work with and I would recommend them to anyone as a competitive, competent HVAC / water heater source. Melinda is the contact person for the office and she is very quick to respond to phone calls or emails. The quote she sent was very clear and understandable. Some of the other contractor quotes I received were very limited on information so it was hard to determine from them what the charges were for. With Furnace Pro, I knew what I was paying for and Melinda was very pleasant to talk to about scheduling installation and any rebate / bill questions.

Questionable business practices!!…read more Called around and got some quotes on a new water heater. When I talked to the lady on the phone, I was told installed and old one removed would cost between 1100 and 1200. So I set up a appointment when she gave me that price. The install itself is great. They did a good and quick job. Was happy with their work. Was handed a bill of 1556 after they finished the install was completed. Called the office to see if something else was needed or something that would justify the other 300. Was told at that time the cheapest 50gal they had is 1495 installed which is what I was billed for. Had I been given the correct info in the first place I would of went with a different contractor. They asked if I possibly mixed up my quotes, which no, I got the quote and made the appointment all in the same phone call. Was told they would "make it up" to me on future service. No, I won't use them again after this. If Iowa law would allow it, I would tell them to come and take it back out. Get a written quote from them or you might have a surprise. Will NOT use them again.

These guys are extremely punctual, knowledgeable and easy to work with! Very satisfied and will…read morecontinue to recommend and do business with Brown Plumbing!

I called them in negative temps on a Saturday night when mu boiler was acting up, they had a…read moretemporary fix done within a hour of the phone call! They needed to order a part for the actual repair, but Im thankful for the temp fix !

Jeff & his father worked together installing a new furnace in my mobile home today. They stuck…read morearound and finished the job in a very timely manner in spite of the fact that when they removed the old furnace they found the floor had completely collapsed underneath it. It was one of the worse ones they'd ever seen & one they personally couldn't fix themselves. I was able to get my carpenter over immediately to fix it within 1.5 hrs. & these wonderful gentlemen quickly finished up the job, installed my new thermostat & have my air conditioning setup to just turn on in the Spring. It is currently mid January here in Iowa. So grateful they got me taken care of. Great guys & fair pricing!

Had them out to troubleshoot a GFI problem with circuit connecting 3 bathrooms. They spent 2.5 hrs…read moredetermined that the circuit had 3 GFI's in series & removed 2. GFI circuit was working for a week with only night lights plugged in. Family came home from vacation and found circuit not working. I already paid my bill but I can't get them back to determine the new problem. Mark G.

Let me start off by saying they are a great Company!!! They just completed a couple of projects…read more(fan box installation, rewiring of the wall switches, and installation of a fan and light in two rooms) and they were amazing. The projects were a little more complicated than expected but Mick and Ray tackled the problems and completed the projects with great success!! Both are very professional and knowledgeable and would recommend them highly for any of your electrical concerns.