My AC went out right at the beginning of an "Excessive Heat Advisory", and before long, the…read moretemperature inside my house was a miserable 88°. I called and made an appointment for a technician from Mt Vernon Heating and Cooling to come and address the issue. The initial technician was unable to fix the problem, and due to unpredictable factors, they were not able to send another technician over for the rest of the day or evening. However, the owner and his wife, after spending long hours well into the early morning resolving issues for other customers, came by personally to take care of me. They were very apologetic for the lack of communication and for my experience with the first technician, and set about right away to figuring out the problem. They had my AC repaired and running in no time, and were very knowledgeable, pleasant, and professional. Despite my initial frustration, I was very happy with the end result - I realize that factors beyond their control had derailed most of the day for them, and I very much appreciate them taking the time to stop by even though they were exhausted and it was nearly 3am. I will absolutely recommend them to others - I can't speak to the quality of any other technicians on their team, but my experience with the owner and his wife has earned them a grateful and loyal customer. Thanks!

Recently my furnace stopped working over the weekend of February 8/9, 2026. The temperature in my…read morehouse dropped to 55 degrees. First thing Monday morning I called Novak and spoke with Jen. Nice lady. Kind. Patient. She listened and took down all the details and shared with me they would send someone out as soon as possible. She kept in touch with me with text messages and let me know that a service person would be out early Monday afternoon. Steve arrived to take a look at the furnace. He found a few parts needed to be replaced. Steve replaced one part that got the furnace and up and running so I could have heat in the house. I made the decision to have the furnace replaced as it was 25 years old. Steve contacted Rob who came out mid-afternoon on Monday to let me know the different Carrier furnaces they carry and prices for each one. I choose the Performance level of furnace that was very much like the Bryant we currently had. Rob said he would call me Tuesday morning with install date and time. He called on Tuesday morning and we set up the install for Thursday of that same week. Scott and Ben arrived at 7am to install the new furnace. At 10am the new furnace was up and running. It felt so good to have heat in the house again. I highly recommend Novak. It took every one of these kind and professional people to get heat back into my house. I call them Team Novak. Thank you Novak. You are the BEST!

I had John come and look at my furnace as it stopped working. He found the problem and referred me…read moreto someone who could fix it faster and cheaper. He got it running for now and did not charge me for the service call. He was polite, kind and professional. Highly recommend!!!!! Thank you, John!!!!

I was doing a remodel on our home in Cedar Rapids IA and called 5 local heating and A/C companies -…read moreboth large and small operations. Eric came and was very informative and knowledgeable about what the house size would need and did not try and up-sell any expensive thermostats or any one particular type of furnace or A/C, but instead took the time to fully explain modern operation and controls and which one would qualify for Alliant rebates. Of the 5 bids Eric's bid was very competitive on price and he was able to schedule me in right away. My first impression of Eric is of a very trustable, dependable person. The bid was to replace furnace, A/C and water heater (Power vented gas) and install gas lines to stove and dryer. Installation to start 11/12 August 2020. A large storm moved through Cedar Rapids and knocked out power to the town for 8 days. Rescheduled for 27 Aug. Eric showed up at 0730 Thursday and Friday and with a helper, did the install. Looks good and works great. He took away all the old stuff and left the place very clean. Eric and his assistant were very nice to work with and I would recommend them to anyone as a competitive, competent HVAC / water heater source. Melinda is the contact person for the office and she is very quick to respond to phone calls or emails. The quote she sent was very clear and understandable. Some of the other contractor quotes I received were very limited on information so it was hard to determine from them what the charges were for. With Furnace Pro, I knew what I was paying for and Melinda was very pleasant to talk to about scheduling installation and any rebate / bill questions.

We used LINS Heating and air conditioning to replace our central air and our furnace. From the…read morefirst visit and the quote, and the talks with Steve on the phone, we were very happy! Very professional in person and on the phone, when it came to install day, our technicians John and Austin were very focused, kind, knowledgeable on what they were doing! Cleaned up the mess and left our house just like it was when they started! Will have them do our maintenance when it's needed! 2 very happy customers! Thank you again! Jim and Toni Lewis

I am editing my previous post to include what happened after the initial incident. Since the below…read morehappened LINS did reach out and installed the required part charging us only labor. This is what they had originally agreed to do the first time. I have been debating whether three stars is too kind in this instance as they have successfully completed the maintenance they were originally suppose to complete. Only charging us labor this time discredits the time that we previously lost coordinating our schedules and then needing to re coordinate when they called back to reschedule. I understand that mistakes do happen, and credit them for coming back. I am leaving the original comments below because the frustration is real. "We purchased our house two years ago and were told the AC unit was under warranty. We had our annual check completed last week where we discovered the AC turbine was broken and needed to be repaired. We did not know who installed the unit so I used the serial number to track the part from the distributor in Waterloo. I contacted LINS Heating & Air Conditioning and they confirmed that they installed the unit and that it would be under warranty. Fast forward to the technician showing up and taking an hour to tell us that the maintenance would not be covered and we would need to pay $130 to cover the hour it took to do nothing. I called the office and they said they were sorry for the trouble but they would accept the warranty and they would not charge for the first hour where nothing was completed. Shortly after that the owner of the company called me to say he was going to "intervene" with our problem. He informed me that they would not be covering the parts under warranty because it was clearly stated on the invoice that was given to the previous owners that their company needed to be the one to complete the annual inspection for the unit to remain under warranty. The entire experience lacked any form of customer service and I would not recommend them to anyone. To have them tell us two separate times that the maintenance would be covered and then have the owner not take any responsibility was frustrating.If they have already installed anything in your home I would recommend getting a home warranty to help cover maintenance cost when it inevitably breaks."

Jack B. from Fosters serviced our furnace today. We had other problems that he helped us with…read more Will call Fosters again for next service.

We had a really difficult experience with Fosters, specifically on communication from their office…read more I was trying to obtain a quote for a new furnace/AC, somehow the office misunderstood and sent a crew out for a no-heat call. They charged us for this call, but only after they came to the house and diagnosed an issue we already knew we had. Unfortunately, they did not disclose in any previous emails, phone calls, or even upon arrival that there would be a charge. We never received an estimate for the "trip charge", or even a receipt or any paperwork after their visit. They came highly recommended from a family member that had just had them install a new system, but it seems that maybe it's hit or miss. Definitely get everything in writing with Fosters-Kraus.

Had a copper pipe to outdoor faucet leak. Very accessible. Replaced outdoor faucet including…read morecopper pipe leak for 499$. Done in 20 minutes. Did not know plumbers made that kind of money per hour. 50$ show up, 75$ part(guesstimate) 374 for 20 minutes. Avoid this place. Did not itemize bill down to parts and labor. I will never use them again.

Brett was very timely, so friendly and very knowledgeable! Knew exactly what needed to be done!read more

Jim did a excellent job fixing my furnace. Hes very easy to work with. H the cost was better than…read moreIwas quoted by other companies. I would definitely recommend him and use this company again.

Called Jim for bathroom faucet replacement. Responded quickly got the done. More than fair price…read more Would highly recommend.

When my unseen sewage infrastructure suddenly stopped working, it was distressing to say the least!…read more Hanna was quick to come out and assess the situation. They were true professionals who not only treated me with respect, but you could see the respect their employees had for each other. They worked very hard on a messy job that took hours of hard work to accomplish. Their fees were more than reasonable and they met every quote they gave me. They were so efficient that I had them replace my toilets which took less than 24 hours. They also fixed my water heater that had a leak and every job they performed works perfectly! They took a very distressing situation and treated it with urgency and true craftsmanship! You can't ask for any better service than the professionals at Hanna and they do it for a fair price. I would recommend them to anyone with even the simplest of plumbing problems! And for the truly invasive, messy problems, you can TRUST them to take care of the problem with great efficiency! It is a huge relief to know Hanna is out there if I should ever have any plumbing problems. I can't say enough good things about their professionalism!

Adam did a fast and accurate job. I love Hanna. They are always on time. They are always…read moreaffordable. All is good.