I had my items there for almost 2 years due to downsizing. They went up in price and they don't…read morerespond to calls or emails in a timely manner. I had an outside unit for the door is hard to open and it doesn't open all the way because it's a rolled door. When you load and unload you have to duck. Never had any rodent problems but the inconvenience of the door and them not answering emails or calls was frustrating. They emailed us about the rent going up without any warning. Also that there would no longer be a light outside each door. Good luck with seeing someone's the desk. I can count on one hand how many times someone had been in the office. You also have to buy your own lock and they charge for a monthly "protection" plan. You also have to give 3 month notice to vacate. I sent a letter and called, no response.

Was a Painless experience. The got is taken care of very quickly and was exactly the space we…read moreneeded. will be using again if i need storage

Your typical storage facility. The prices are fair. If you clear out your unit early, they will…read morecredit you for the time remaining in the month...which is simply awesome. Nice people. Good experience. Would recommend.

From the owner: Mobile Storage Service, Self-Storage Service, Commercial Delivery Available, Fenced In Secure…read moreFacilities, Reasonable Prices

For a storage with a higher price the gate seemed to alway be broke or stuck every other week, the…read morelady at the front was very helpful with some issues, but the price seems to be going up especially with the competition. In the area kiosk seems to be down a lot an they do not accept checks they the kiosk which has been a disappointment , few times I've tried to make a payment an the people aren't even at work I'd look for another storage if I didn't hat having to move what I have in storage

DO NOT RENT FROM HERE!!! We had a break-in recently in our indoor unit. Our lock was completely…read moredestroyed. Over seven days have passed and they STILL haven't repaired the door. Outside of the call telling us about the break-in, we've heard nothing from the property owners. An EGREGIOUS breach of contract. An entire week gone by without being able to lock our unit. We resorted to buying chains and locks and try to figure out a way to secure it. In addition, their pest control is atrocious. Inspecting the damage from the break-in, we found mice urine and feces all over our property. We salvaged what we could, but there is a severe concern for hantavirus. The smell of urine was palpable, even with a mask. We saw mice running in the hallway and could hear them in other units. No doubt, their property is getting soiled by mice. SECURITY is LAUGHABLE at best. The gate code opens multiple gates, not just the one to your unit. The keypad to the indoor units is useless if you unlock the doors from the inside. That's right, if one person forgets to lock it, anybody can get in. I wouldn't be surprised if the thief owns a unit for easy access. Why not just invite someone to rob the place? Their gates? As I eluded to before, your gate code unlocks multiple gates, not just the one with your unit. In addition, several of the gates are broken. The gates that are closest to the main road? Ineffective, at least for our building. There's perhaps a foot (perhaps more) of clearance from the bottom of the gate to the ground... Cameras? They have a few, but not near enough. For my building with an indoor, climate controlled unit? None. Thieves can take their sweet time in there, which is exactly what they did. Every single box was opened. Irreplaceable items, financial information, etc. gone. Now then, this isn't the first break-in. They've had several. When calling the police to update our police report, they got it confused with another report that happened days after. Below is a link for a news video published by WRTV regarding the break-ins. https://www.youtube.com/watch?v=-_fwOaRv4rs The fact that they call themselves SecureCare is offensive. Perhaps other SecureCare facilities are better, but this one...with the pest infestation and the seven plus days that have passed and we still cannot lock our unit (it's not the lock that's broken, but the entire locking mechanism), their slogan should be, "SecureCare, Infested and Uninterested."

We used Richhart's Self Storage for over 2 years. Loved ease of access from SR144 between…read moreMooresville off SR67 & Waverly off SR37 AKA I-69. The coded 24 hour gate access and well lit lot are awesome security features. We greatly appreciated auto bill pay feature also! We rented two 10' x 15' units with roll up garage style access doors that have high clearance and units have interior lighting. Large 26' box truck can be a bit tricky to swing around building corner in last row near fence line with parked/stored vehicles and trailered boats, but facility has been making great strides labeling parking for stored vehicles this year. Trish provides fantastic customer service & I cannot stress that enough!!! She gets back to you timely & has always been super helpful! If we're ever in need of storage units again she certainly has earned our family's business! Please consider them if needing convenient enclosed, trailer/vehicle, RV or boat storage. Great place! A+ gold star & just an FYI there's a U-Haul dealer just a hop jump & skip away too Thanks again! The Murray Family

This place is horrible price is right says it's has cameras but our stuff was stolen when I called…read moreto let the owner know she never answered or returned my call

Great place, clean, accessible and office staff are great at communicating when there is a problem.read more

This storage facility was recommended to me by my sister. The managers, Daniel and Mindzy have been…read moreso great. My move from California to Indianapolis was a nightmare, but Daniel and Mindzy really came through for me. I was in a real bind and having issues with a moving company that I was using. Daniel and Mindzy worked with me by giving me several options and gave me a great deal! Daniel even called one of his competitors, just to see if they could offer a more accommodating option for me. U-Stor on 3740 Kentucky Ave. ended up having everything I needed. PLUS, as I came to find out, they are one of the few storage units that offer 24/7 unit access and are actually opened on Saturday. These guys are fantastic!