The three kids who showed up to do our move were friendly and congenial. They wrapped absolutely…read moreeverything in padding. Which was both good and bad. Kept things from breaking, but also added hours onto the job and don't really seam necessary for quite a few objects. Overall, there were no major breakages and our stuff got moved. But this wouldn't be my first choice for movers.

We hired Move Indy to pack and load our moving trailer for a cross country move. It was a 3 bedroom…read morehouse with a full garage. We expected a professional crew who would take care of our items and pack them with precision and thoughtful placement. On the day, the crew showed up and worked very fast. They were working in multiple rooms at once and then loading the trailer. It took them the whole day to get it all done. They were very nice young men and we thought they did a good job... in the moment. Once the trailer arrived a week and a half later - we found out what really happened. We only have enough hanging clothes to fill 2 wardrobe boxes, yet we ended up with 15 of them... thats because their version of "packing" was just dumping everything into these big wardrobe boxes, no organization, no precision, just dumping everything. Of course we were paying for each box they used, and wouldn't you know it... the wardrobe boxes were the most expensive. Additionally, several of our furniture pieces are damaged including brand new chairs, both our new washer and dryer (they put a metal bed frame against them in the trailer that rubbed on it the entire time in transit) broken lamps, broken legs off tables, missing items, etc. I took photos of everything and sent them an email about it - I got a response that they would fix and/or replace the damaged and broken items. I then get another email a few days later that they were going to open an "internal investigation" and something about how they aren't responsible because their liability ends once they leave the job site. My items have been locked in a trailer of which I have the only key and somehow its not their fault, or they didn't cause the damage. I have emailed them at least 4 more times since then asking about the results of the "internal investigation", etc. and they have not responded. They will not respond back to me. We hired them based on reviews that they were the BEST in INDY!!! That is a absolute lie. I cannot speak to their small 1 bedroom across town moves - but DO NOT HIRE THEM FOR LARGE HOUSE PACKING AND LOADING! And to the Move Indy Rep who will undoubtedly respond to this review with some BS about "Thanks for the feedback..." - don't bother. You are only responding because I am calling you out publicly - shame on you! Do what you said you were going to do and repair/replace my broken items.

Company and crew was late during the service hired (loading, driving, unloading), jammed the fence…read morewhile parking during unloading, and raised the price days before the service was provided. I paid the all price requested plus the gas, truck, and tow and dollies they requested to provide the service. The owner also didn't provided receipt upon several requests. I do not recommend. I have the history of messages and the Zelle money to attest that you did receive the money Mr. Michael Baker. So it's your company.

last minute help needed and even though my situation was a bit different than what he does he went…read moreabove and beyond to help me.. he is a stand up guy as is his employee,Kyle, if you're in need of his services it's worth it 100%

WHAT COULD IMPROVE? SERIOUSLY?…read more 1.) Give us a frigging invoice to give to our insurance company for reimbursement of your ridiculous fee. 2) Pickup the discarded sofa you left in *my* POD, a violation of rules re the POD & an insult to me. 3) Show up on time. Arriving after 6:00 pm for a 3:00 appointment time is unacceptable. Plus the 2 who came were too exhausted to work as expected. Joshua's helper did the bulk of the work because Joshua was tired after moving his *own* house! 4) Think about placement. No thought was given to placement of my things. I had to keep reminding them to at least leave a path; Joshua didn't seem to grasp that. Then I couldn't get Joshua's attention re my box springs & frame. They needed alignment, so in desperation, I put my age 73 body on the floor to begin aligning my box springs with the bed. Finally done, I had to ask for help straightening the fame within the space. 5). I could say much more, but frankly, for the sake of my mental health, I will stop here and instead choose to listen to calming music. BOTTOM LINE: Hire at your own risk.

Overpriced | $1,400-1,600 12/2 still no word.. after many…read morecalls, emails My son has no dresser and living out of card board boxes! Merry Christmas! 11/4. I did exactly as instructed below, have not heard anything back. I have called several times and emailed no response. My 12 yr old son is without a dresser and still living out of boxes since July 26th! As a single working mom I cannot afford to buy him a new one. Please respond! This was the most frustrating unprofessional move. I've ever experienced. They completely ruined My Son's expensive dresser I put a claim in have not heard. I've called three times emailed and phone calls have not heard a word considering going to court over this. They didn't have all the supplies to safely transport without scratches on the furniture couldn't even get everything in the truck had to do it all myself with a friend the next dayThey ripped out the drawers, they can't go back in one of the guys wasn't even with the company, move, slow as molasses I would never ever use this company. I sent email several days ago as instructed below and haven't heard back from you guys..?

We hired Soft Touch Moving in June 2025 to pack, move, and store our belongings in their…read more"climate-controlled" facility for four months while our new home was being built. About 4 hours into the re-delivery of our belongings by their crew, we discovered that much of our furniture and personal property which had already brought into our new home appeared to be covered in mold. The contamination affected our brand-new home and required professional remediation. As a result, we were displaced and forced to live in a hotel for 50 nights while the issue was addressed. The owner, John Craft, acknowledged to us that our belongings had gotten wet and remained on their moving trucks for a period of time during the hot and humid month of June. Despite assurances from the company's insurance carrier, we have received very little communication or resolution. More than seven months later, we still do not have our belongings and have had to retain legal counsel to pursue claims against both Soft Touch Moving and the insurance company. This experience has been incredibly disruptive to our lives. Based on our experience, we would strongly caution others before trusting this company with their belongings.

I had a great experience with Soft Touch on my move from Indiana to Tennessee. I had a walk-through…read morein advance to get an estimate. The total cost came out to the low end of my estimate which was great. All 3 movers were courteous and let me know of 1 minor nick they had caused. The movers were genuinely grateful for their tips and kept their truck relatively neat. I called a couple times before the move to ask questions, and the staff was willing to talk through logistics any time.

We hired J Lopez Moving for a cross-town move, and the team they sent did a great job job. Friendly…read moreand professional, and they got everything from Point A to Point B with no problems. The only issue was in the difference between the estimated cost and the final price - it was a significant amount. Even so, I wouldn't hesitate to hire them again.

The initial customer service was great. They sent 1 male and 1 female to move our house. We were…read morequoted $650 for 3 hours and they were to arrive at 10am. They showed up at 10:05am and took 2 breaks before 11:30am. My husband assisted with the move to speed them along and they unloaded everything at the new house at 12:55pm. They charged us an extra $100 dollars because they said that the 3 hour window counts for 30 minutes of travel, yet we still completed the entire move within 3 hours with my help and multiple breaks by them.

Wonderful job! The team worked quickly and no bumping into anything or damage. I would highly…read morerecommend!

I moved over the Christmas holidays. The movers were polite and even provided me cash that I had…read moremisplaced in my bedroom. Turned out I needed two trucks, so two days of work, and the company was completely flexible. I do not know if it was the cheapest option but I believe it was the best service available for a town to town move. They were true professionals. I would like to add that I was informed many people do not tip. I tipped well. They deserved it.

Overall a positive experience with the recent move - they're the most reasonably priced in…read moreIndianapolis and did a nice job loading and unloading all the items. The only reason for 4 stars is that they came with a truck that didn't have a liftgate while I communicated in advanced that an upright piano would need to be moved. It's not safe to move a piano by hand and roll it into the truck (for movers and the piano), so I'd have preferred if they used a liftgate instead.

I needed to move in-city very last minute and hollered at the guys (and gals!) at Tough Guys. They…read morecame and packed the rest of my house up, moved my stuff into a storage unit and into my new apartment the DAY AFTER I got in contact and were prompt and fantastic. It was a hit expensive, I'm not going to lie. But I will definitely use them again in the future.

These movers are inexperienced. They make you sign a disclaimer freeing them from any…read moreresponsibility from damage they caused before starting any work (with their assurances if anything happens will be minimal at most). We had a simple move, the removal of a love seat and a futon from the basement and out the front door. These items were brought down without any damage by non movers. Today they were brought up by College Hunks with less than desirable results. Though these men were polite and prompt they lied to my wife saying they scratched the wood trim before promptly leaving. When she inspected the damage she found they gouged the drywall and poked a hole right through it. Upon getting home I found more drywall damage and scratched floors! Great job College Hunks! Thanks for the damage I have to repair due to your ineptitude and carelessness. I was planning to hire them for a move but will look elsewhere. P.S don't pay extra for the bubble wrap, makes no difference. They'll charge you full price for it and use hardly any of it.

So glad I randomly stumbled upon this company on google. Nobody will take mattresses and box…read moresprings and I don't have a friend with a truck. I scheduled this out 1-2 weeks so I could get things in the front room. I got an email reminder the day before. The guys were on time, called in advance to figure out what they were picking up, and got it out really quickly. The timeframe was blocked for 2 hours but it's not like calling your internet provider where you have to wait all day. I will definitely call back for more stuff to get removed. Thanks for all the help.