We visited 5 plumbing supply showrooms to purchase fixtures for our bathroom remodel. Jennifer…read morestood head and shoulders above the rest. * She listened carefully to our vision and goals. She sat back for a full 10 minutes and gave it serious thought before she made recommendations that were spot on in terms of style, function, and budget * Jennifer was highly collaborative, courteous, and humorous, stayed calm at all times, and was very reassuring. She's honest but diplomatic if you've made a selection she thinks you won't be happy with. * Jennifer was knowledgeable about her own inventory as well as products they don't even carry so she could compare them for you * When asked, she was quite honest about the quality of each fixture (frequency of problems and number of returns), and the integrity of the manufacturer (do they stand behind their products). This is information you can't get doing an internet search * Jennifer's estimates of delivery dates were 100% accurate. Some items even came in early. * Jennifer clearly identified which fixtures were returnable without a restocking fee (standard in-stock items) and which were not returnable (custom orders) * Excel Plumbing is open on Saturdays. Many plumbing supply houses are not * The average discount over the entire order was substantial for the fixtures we bought, and was better than that offered by any other showroom In addition to all of that, Jennifer understands the emotional toll from renovations and reduces concerns where she can: * Your home is in chaos and daily routines are disrupted (she can't help you there) * The wide selection of brands can be daunting (she helps you cut through the clutter of information, and whittle down the options) * You are concerned about making costly mistakes (she helps you make choices with confidence and can also point you towards products that can be returned without penalty) * You might feel urgency to get the renovation done before holiday guests arrive (she can tell you which items are in stock and if not in stock, which manufacturers' estimated delivery dates are reliable) * Your contractor may be pressing you towards products you don't want or like (she can help you identify alternative products you do like) Jennifer has our highest recommendation.

Terrible customer service at the supply counter. Very unhelpful . When I kindly asked for a…read morerecommendation on how I can go about getting a replacement part (that they did not carry) -- two men spoke in another language and then proceeded to ignore me. I recommend giving your business to one of the many other plumbing supply businesses in San Francisco.

High-end selection and world-class service from Edward!…read more We had a fantastic experience with Townsend Showroom. If you are looking for a Washlet or high-end bathroom fixtures, this is definitely the place to go. The Showroom: The space is beautiful and very well-organized with a big selection of products. Expert Guidance: We worked with Edward, who was incredibly knowledgeable and easy to communicate with. He helped us find exactly what we were looking for and made the entire purchasing process seamless. Above and Beyond Support: The true test of a company is how they treat you after the sale. Months after our purchase, we ran into significant issues due to a poor installation by our independent plumber. We reached out to Edward for help with replacement parts, and he provided exactly what we needed right away. It is rare to find this level of post-purchase support. Edward really saved the day for us. Highly recommended for both their quality products and their integrity!

Super helpful. Very clear and responsive communication. I called with a question, they took some…read morenotes, and then they called me back very shortly after -- just a few minutes -- with an answer that solved my problem. I will be going to them next time I have some bath / kitchen stuff I need to attend to, for sure.

Big inventory of high end plumbing fixtures…read more Great help - prompt, knowledgeable and friendly

Reasonable and affordable prices. The quality is decent. Of all the stores of this type in San…read moreFrancisco, this warehouse is the cheapest in terms of price.

I had an amazing experience with new art! I worked closely with Annie who helped me with all my…read moreneeds. She's extremely thorough and knowledgable about everything bath and kitchen related. It's impressive. She's also really helpful and not pushy or not constantly trying to upsell. She's really honest and tells you the truth about going with one brand vs another in terms of quality. Her prices are fair and I'm really happy with how my bathroom reno turned out. Annie hooked us up with all the shower hardware and glass enclosures, as well as a new window. Highly recommend coming here for your needs! Will be doing kitchen renovations in the future and plan to come here for that as well!

Terrific customer service and support. Made the process of purchasing bathroom shower and vanity…read morefixtures, toilet, window, doors, and accessories easier and straight forward. Annie was able to answer all of our questions and was able to support us during the decision making process. She was also great at helping with the supply chain scheduling and provided efficient delivery options. Pricing was competitive and the products high quality. Will be coming back for future projects.

Tanya was a breeze to work with. From the beginning to end she was responsive and communicative…read more She really listened to our needs and put together our dream kitchen the cabinets are gorgeous and we are beyond pleased with the outcome!

We went to the show room and Tanya quickly started helping us figure out some options and ideas for…read moreour kitchen project. She has good suggestions but is not pushy so we ended up moving forward with a design proposal. She made some nice 3d renderings which was helpful to visualize our choices. We got the ball rolling and everything happened in a timely manner. We are very happy with our new beautiful kitchen and I would recommend to see Tanya for your kitchen remodel!

Posted this on Google reviews and it got hidden to the public. I think it's important folks know…read moreabout this experience so see below: ______________________ I had such a bad experience with Mission Home which I know will look bonkers given the 5 star reviews. I was definitely persuaded by these reviews - and now will question every business that has 5 star reviews. Do your homework and don't be fooled. Project took much longer than what it should have because they were disorganized and would forget certain things (the foreman would even admit that the PM should have told me certain things!) that I would have imagined a contractor had down pat in terms of sequencing. They use some subcontractors and you are at the mercy of their schedules. They just are not organized (you will do a lot of the reminding, checking in, following up, and certain things still may not happen). They failed inspections meaning more cost (it is their job to pass these! It says this in any contract!) If it seemed as though I was questioning something, the PM got defensive and sometimes unprofessional, gaslighting me in a very aggressive manner. I saved the communication, in fact. The people I worked with directly were young and it showed in the almost-too-casual style of communication and lack of professionalism. I surrendered towards the end and just wanted the project done and everyone gone. I feel completely foolish that I went with the significantly higher estimate thinking it would offer a smooth, superior experience. The actual people who did the work worked hard though and did nice work - hence the two stars. But at the end of the day, it's actually hard to enjoy the work as I am reminded by the months of bad experiences - up to the very end. You can find more experienced contractors out there for equal quality of workmanship and for a more competitive price. I am using a different contractor now for other work at the property - it's a 180 degree difference - they have a dedicated team for my project, meaning time to completion is more accurate and on time; they have a dedicated person to procure the finishes and fixtures, not myself; they are way more organized and even provided me a timeline of what to expect and communicate with me what time they are showing up and what progress was made that day (!!); they are bringing a truly expert eye with attention to detail that ELEVATES the space and are teaching me to ask things I didn't even know I should KNOW to ask; and most importantly, I feel truly comfortable asking questions without defensiveness and aggressive steamrolling in their answers. I received none of this level of care or expertise with MHR, and I want you to know that you should expect these things!!!

Try to get some basic quote range but they say no, they cannot do that and we have to schedule a…read moresite visit even with the measurements and picture I provide. This makes no sense because we just want to get a ballpark to see if it's even make sense to continue. But anyway, on the date of the site visit, the guy come without any tool for measurements and for note taking. The guy just spent like 20 mins walking around the house and said he will get back to us with a quote. But I never hear back from them since. I think the company is very picky on clients and like to see if they have enough money to pay for their service. If they think we cannot afford it, they will just cut all the communications. This is also mentioned by other 1 star reviews.

Anna was so good! Helpful, knowledgeable and knows her…read morestuff! ordered all my kitchen cabinet doors and handles from her. we'll pick them up next week and let you know how it goes, but it was a pleasure doing business with them.

Fantastic. They were responsive and did a beautiful installation. The work was done with utmost…read moreprecision and care including extending some plywood to ensure a stable vanity top. Only downsides were they weren't able to do a miter edge on the counter (or maybe they could but didn't offer it and that's what I would have preferred) and they almost installed a sink that was too small. They emailed me last minute to say they'd do a smaller sink than I had specified and I didn't see the email until it was too late. They were about to do the small sink but fortunately I was onsite and caught the issue in time. They made it work with a proper size sink. Even with these glitches I still was satisfied and would absolutely work with them again. The price was similar to what I'd paid several years ago for a similar sized job so I would consider their overall offering to be very competitively priced.

I am amazed at how complicated it is to redo a small simple bathroom. Working with Keoki at the…read moreFerguson showroom made it easier, as did sourcing almost everything from Ferguson and its cousin, Build.com. The showroom is well laid out, two floors, attractive, not confusing, with a range of prices from, say, Delta, Moen and Kohler to higher end brands. (I think lower costs on the bottom floor, higher-end upstairs.) Free parking lot to the side of the building, which you need in the Mission. It's important to see and touch as many of these products as you can. We worked with Keoki Garner. He was well informed, timely, easily available, and collaborative. He stayed cheerful when I overrode him and then changed things last minute (due to my own mistakes.) I loved that I could do research on Build.com and then bring it to Keoki. He never upsold or resisted when I went, say, for Kohler over Grohe. Everything so far has been delivered impeccably and undamaged. Build.com offers an enormous range of products, and I like that too. You can return within a reasonable amount of time. We haven't started construction yet but almost everything is sourced and in the garage.We have a clear billing record so much came from Build.com. I ended up gravitating to some more expensive fixtures, but not because of pressure, because of my own preference. I'd definitely do business with Keoki and with Ferguson again.

I purchased Rolf kitchen faucet about 6 years ago. I called a plumber company because water…read morepressure was low and they recommended purchasing a new faucet set. I went back to the Ferguson Connecticut site and they carefully listened to me and helped me get a new filter which was sent to my home and installed by me. The plumbing company I had originally called was more interested in selling me something I did not need. I really appreciated the help of the Ferguson customer service person who helped me find the appropriate solution. I am so pleased with my water pressure and lovely faucet now.

Great experience in the lumber department. I needed plywood panels to a custom size - Osy helped me…read moreto select the ply and made the cuts. He was efficient and extremely polite. I will definitely come back!

I really like this store because they do have good sales persons to ask questions, and they are…read moregreat. Especially in the plumbing department I like Oniel he is a professional sales person. He helped me lots of time to solve my plumbing questions. In the Lumber department Osy is the best and very helpful person also very kind. He helped me alot always. And he has very smiling personality to contact with customers. Overall every one working in the store are very kind and polite.

Lots of faucets and shower setups amenities oh my! Needed to get an idea of how big a tub should be…read morefor two of us to fit - quickly learned not all tubs are created equal! Nice to check out composition too fntubs - stone or acrylic- and not have a ton of pressure from salespeople when we said it was our first look around. Very happy to add to my Ferguson cart at home on my computer and not get overwhelmed. Also, clean bathroom!

Customer service SUCKS. The arrogance these people treat customers with is next level. They treat…read moreyou like garbage unless you're a contractor doing a multi million dollar remodel. If you're a regular home owner in need of replacement plumbing parts AVOID this place like COVID. Need basic advice? It's like getting an audience with the Pope. I advise home owners in the area go online or anywhere else but here. Cole hardware employees are are far more friendly and approachable. Fergushit acts like they don't stink, but from the receptionist to the "customer service" it's not worth it. Believe me I've gone here for years and I've just gotten to the point I'm done with them.