This little spot is always good for a quick treat. The service is always nice and fast. I always try their latest treats just to see what flavors they come up with!! read more

Dairy Queen Store - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Worse customer service ever there a old men there That is always upset no people skills at all I think he is the owner or the manager don't go there he will ruined you day or night read more

I've been here 3 times and every time I left disappointed. Needless to say I won't come back again. The staff is rude and unprofessional. They take your order and work on it while looking at their phones. Also they have a problem with explaining the options on the menu, looks like they don't really want to sell. I've done some research and everyone is also complaining about the manager, this needs to be taken to corporate. read more

Dairy Queen! Is my favorite ice cream shop ever...I even worked at a Dairy Queen when I was 16! But this one? Terrible customer service. The employees do not know the menu. To top it all off, they would not accept a gift card of mine. They would only take a printed piece of paper, not a gift card number. After chatting for awhile they would not budge, and would not accept the gift card. I'm sorry but this is 2016, what kind of store does not accept a gift card? The toppings in the blizzards tasted old. All and all this was an extremely disappointing visit to Dairy Queen. I will not be returning to this location. read more

Drive through paying with gift card. After leaving we were chased down by employee stating card was declined. I just called and has balance available. Ended up paying with cash. Train your employee better on using gift cards!!! read more

From what I see I'm not alone here at seeing the horrible customer service they have here. First let's start with the owners hygiene. They are dirty looking wearing open shoes and long beard and oily filthy hair Loose and worn down. Second, they treat their employees rude and yell and humiliate especially the young kids working for them. I have been there and experienced screaming matches between owners wife and young employee. Definitely, should be reported to the labor commission. Apparently they hire young kids but don't train them well and manage the establishment poorly. If they could train their employees as well as they yell then it would work out. I think owners are too old and losing their patience. Attached here is corporate number for all of you that have been denied the number. Good luck! Be ready to be entertained! So sad! Dairy Queen Corporation 7505 Metro Blvd. Minneapolis, MN 55439-0286 Phone: (952) 830-0200 read more

The older man with the white beard is extremely rude and condescending. Avoid at all costs!! I live 5 blocks away from this location and still go to US1 location to get my Dairy Queen fix. read more

Usually we get great customer service, but today the young lady in the drive through window wasn't the usual for us. Let's just say, her customer service was not quality as this location has always provided. Are family has been coming here for years. The ice cream quality is always superb. Hopefully change or training is made, wouldn't want to go elsewhere. read more

I've been coming to this Dairy Queen ever since I was a fetus inside my mothers womb. Even though she knew it would possibly result in a labor that could compare to the Michelin Man's mother, she paid it no mind (and that's the story of my name). Ice cream has been my favorite lunch and dinner companion since then, and now that I live about 1 block away from this place (I promise it wasn't on purpose...or was it?) I think my relationship with this Dairy Queen was truly meant to be. Since being faithful is expected in a relationship, regular stops and engorging large portions of their deliciousness is a must. Seriously, I am also giving a shout-out to this ice cream shop because the owner of this particular store is not only one of the sweetest and funniest dudes around, but is also a philanthropist, and his stores charitable works can be regularly seen displayed in the shop. read more

As far as Dairy Queens go, this is one of my favorite stores. They throw far more creativity into their cakes than other DQs (or any other store in Miami that makes ice cream cakes). They make better Blizzards with the perfect balance of mixings to ice cream (I.e. no piles of plain ice cream at the bottom). And the best part... The employees. Most of the folks have been at this location for years. They are always smiling and seem to be super happy with their work. I think they know how happy they make the Blizzard lovers! read more

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This is the second time I had such a horrible experience at this Diary Queen. The owner of this store is the rudest human being I have ever had the misfortune of dealing with. When ordering through the drive through I said " I would like a vanilla soft serve" to which his response should be in a cup or a cone. Instead, his response was "you want it in your hand" excuse me? He again said " do you want it in your hand" I said no in a cone. To which his super rude response was " that's better" . This is the second and last time I go to this place. What a rude and disgusting person. The store is also very poorly taken care of. A word of advice customers make or break your store treat them with respect you jerk! read more

This is the greatest DQ! Employees are always pleasant and the blizzards are heavenly! Do not go to the DQ on US1! read more

Santa looking man was rude. Screamed at us about some coupons we had. The way he addressed us was just nasty and uncalled for. No professionalism. We will not be returning. read more

Older man that operates the drive - thru (I believe he's the franchise owner) is extremely rude and condescending. This man has absolutely no business in a customer relations capacity. Additionally, this location is severely outdated. I would probably reccomend the US-1 location in Pinecrest. read more

You just can't go wrong with the choco-brownie blizzard! Very friendly staff. I went through the drive-they and they offered my puppy her own ice cream for free. read more

A Dairy Queen is a Dairy Queen. But I think this is one of the best. If you get the owner to take your order, you will have a blast with him. He is soooo nice and always cracking jokes. He has his days and I've seen him cranky. But the majority of the time he is awesome. They also give back a lot to the community, you will see it displayed all over the store. read more

My favorite ice cream place since childhood. An extra plus that they have a drive thru and if your pups are in the car they get free ice cream!! read more

Came in for some quick blizzards so we stopped by the drive-thru. Immediately, the service was great. They took our order, repeated the order back to us before sending us to the window, (which always helps clarify they took the order correctly) & voila off to the window we go. When we got to the window, someone noticed we had our dog in the backseat and they asked if it would be alright to give him a pup cup. Sounding so cute and enticing (& my dog was being such a good boy) I said yes & they gifted our little guy the perfect serving of delicious soft serve vanilla ice cream. At the window, as we were waiting on our blizzards, there were other employees passing by, and they would always acknowledge us with a hello or a smile. Overall, the experience was excellent. Nice and welcoming. Thank you for making the drive-thru experience a smooth sail. read more

Love love love this place! I'm glad these Dairy Queen's still exist. This one has a drive thru (as many don't) and it's small but the service is excellent. Not only is the ice cream sooo good here but all of the employees are so nice. I Love coming here to treat my sweet tooth and cravings. The blizzards rock! They are what you expect them to be. The other ice creams are just as good. The employees are quick and super friendly as well. Highly recommend this location and their cake selections as well! read more

We were so excited to get a blizzard cake for our sons 9th bday. We special ordered in advance for a noon pickup, and even had someone from the store confirm the order. The store showed they were open at noon on Saturday, so we showed up and found they were closed until 2pm! Our sons party would be ending by then. No one from the store called to inform us the pick up time was not accurate to their opening hours. Get your operations and online systems communicating. So thanks Publix, you saved the day! read more

ABSOLUTELY LOVE THE ICE CREAM HERE! The ice cream never disappoints, my favorite is the oreo blizzard. They're super pet friendly and offer a pup cup. The owner is the sweetest and he never fails to make me laugh. Overall, going to DQ is always a pleasant experience and I highly recommend this place. read more

I have been going to this DQ since I was a kid. I love it. However, tonight I went to pick up from drive through during the pandemic, and all of the employees were wearing their masks around their neck. We politely said something and the employee shrugged his shoulders as though he couldn't care less and said "enjoy" in a completely dismissive manner. If you are going to be responsible enough to be open during this time, please see it through all the way. read more

Kids in drive thru took my debit card behind register and did something shady where I couldn't see him. Saw one hitting in information into his phone. Three days later, a bunch of attempted fraud and phony calls attempting fraudulent charges on my account. I'm almost sure this place had something to do with it b/c of what I experienced. Do NOT give these guys any credit/debit card info. Pay in cash. I plan on talking to owner but to disappear with card and then to see one of the kids texting info into his phone was unnerving, esp. with attempted fraud today. read more

The worst thing about today's society- everyone loves to get offended over just about anything and everyone loves to complain. The owner of this DQ is a friendly older man who likes to joke around with his customers. If you bring your dog through the drive thru they give you a free cup of vanilla ice cream for him called a Pup Cup. They never skim on ingredients for my blizzard and are always friendly no matter who's working. What more can you ask for? read more

I love this Dairy Queen. My husband and I come here often. We recently bought a Valentines day cake from them and it was delicious! Fast friendly service too! read more

Dairy Queen Store - Valentines day Red velvet ice cream cake. - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

The service i encountered today at the drive thru was terrible. She told me i couldn't do two separate orders very rudely. At the drive through i specifically ordered hard ice cream and the girl kept repeating blizzard, to which my friend and I corrected twice.. When we came to the window she handed me three blizzards. when i told her i had ordered hard ice cream she argued with my friend and I telling us that we did in fact order blizzards. Although we repeatedly corrected her. read more

I too have been going here since I was a teenager and i'm now 40. However, I will never be back. After years of taking my money and patronizing this place The owner (Oh sorry, the owners husband) Tim showed his true colors when he was in danger of losing $5. My son and I had just ordered $12 worth of ice cream and my brother in law and 9 year old niece were ordering theirs (about another $12). Long story short my niece believed her ice cream came with chocolate ice cream and she wanted to know if she could change it. After going to the back to ask "the manager" she was sternly told no, that they had already made the ice cream and that they can't exchange it. I then stepped in and asked why and was told the manger said no. I asked to speak with him and then asked him myself after explaining that she mistakenly thought it came with chocolate ice cream. This guy was so rude, arrogant and non-accommodating by telling me that "we already made the ice cream and she had to ask for it before it was made"..I asked if he could just exchange it that she's a child and wasn't paying attention and he told me "if i do it for you I have to do it for everyone". That was the biggest cop out (which I told him to his face) and that I've been going there for years and if that's the way he would treat a loyal customer? It didn't faze him and he refused so I told him that I would never spend another dime in his store. His response was "well i thank you for your business" in such a condescending way and he was totally OK with losing a customer over replacing a $5 ice cream (much less for his actual cost). I run my own business and am by no means an expert but simple customer service 101 would tell you that you are better off replacing that one ice cream as compared to losing hundreds or thousands in future sales. I recently had a bad experience at an upscale restaurant in which they offered to have us back for a complimentary dinner and this person could not replace such a cheap item? That's why I will be back to that restaurant again because of their customer service and never again to this dairy Queen. I now frequent the Dairy queen on US1 or 137 Ave and froyo places, I will never reward this man with one penny of my money again. read more

Horrible customer service. The manager needs training on dealing with accidents. Dropped ice cream sandwiches on the floor and weren't going to pay for it. Still wanted to buy another box, but the manager said we need to pay for the ones we dropped, yelled at us and banned us from coming back over a $6 food item. read more

Well what can I say, this Dairy Queen is very authentic. The blizzards are always served upside down (not like the one on US1 and Kendall) where they're blizzard just falls right out. I usually get the vanilla soft serve, in a medium cone. It's something so simple yet so delicious. read more

I wish I could give 0 stars but yelp won't let me. This place Is terrible. The worst customer service I have ever experienced in my life they gave my girlfriend the wrong icecream and when she asked for it to be fixed they said no and the old man with the beard yelled at her and mad her cry. Totally disgusting the other guy that was their yelled at her too. I went in to get their names so I could call corporate and they refused. Never going again. read more

I went through the drive thru to get my mint Oreo blizzard fix recently. The man at the window didn't ask me if I wanted it for now or to go, simply handed me a cup with no lid and a spoon in it with ice cream dripping down the sides. Which is fine, I was going to be a pig and eat it in the drive home anyway but I have tan leather interior I did not want green food coloring on. read more

Is Sunday and I am in the old neighborhood with grand son, telling stories about how I used to eat my favorite ice cream in Dairy Queen right on bird and Ludlam standing. We decided to stop by the drive and order my favorite Pineapple short cake. The woman at the window tells me they don't substitute toppings, I explain I have ordered from this same window in the past and have only paid extra but no fuzz. A heavy set gal came to the window offering to call Mom and Dad to see if they allow her to substitute toppings..CRAZY. If she had any business sense that would not even come out of her mouth, to call mom and dad to change a topping? To make a long story short, we drove to another location and served the same order and no fuzz. BAD CUSTOMER SERVICE!!! ZORAIDA, that man looking like santa is the owners husband.. bad customer service starts at the top. read more

Great ice cream and customer service as always! Oreo blizzard is my favorite!!! Yummyyyyy

I ordered an ice cream in a waffle cone & the old man that looks like a pedo Santa gave me a regular cone, then proceeded to get mad cause I wanted to exchange it! I told him, "do you know how damn money I spend here on a weekly basis?!? He acted as if he didn't care. One time he stiffed me $2.00 in change! He is a horrible person!!! Super creepy too w/his bullshit comedy he tries to use. Everyone else is super nice. One star cause you have to leave one & the rest of the staff is super friendly. read more

im shocked this has never been reviewed... hellooooo ppl an ice cream shop with a drive thru!!!!! it really close to my house and when i first moved into the neighborhood i came here about once a week, put on a few lbs and decided i had to stop getting oreo blizzards with vanilla ice cream and hot fudge on my drive home.. the staff is really nice and funny. the guy that takes your order in the drive thru even talks like a game show host which adds little light hearted humor when you are feeling like a total fatso for ordering!! they serve soft ice cream and traditional hard ice cream (about 15 flavors) and have pre made cakes and dilly bars too!! read more

My favorite Dairy Queen with the best customer service. I take my dog every time I go and get the complimentary Pup Cup and he is so excited every time it's like he knows where we're going. Every experience at this DQ has been extremely positive and the staff has always been friendly. Always enjoy when they flip my ice cream over through the drive thru. Great place and great staff! read more

This store really dirty and unkempt. I saw a baby roach running across the counter and if there is one, I am sure there is more. I also heard a dog bark in the back so I think they bring in pets as well. Definitely will not be going back in there! read more

Did not enjoy my blizzard. The toppings seemed stale and they gave us all way too little topping. I worked at a DQ many moons ago and we would have definitely gotten into trouble for underportioning like that. read more

I was just at this Dairy Queen where I ordered two blizzards. One of the blizzards ordered was vanilla ice cream with cookie dough and colored sprinkles. When I got the blizzard and tried it, I noticed there was chocolate. I told the lady at the window that there was chocolate in the blizzard and she said that the current cookie dough promotion included a shot of chocolate. I told her I didn't like chocolate and asked her if she could give me a new one. She refused and said next time make sure you say it. How is a customer supposed to know about a promotion if it's not the menu? Last time I visit this Dairy Queen. read more

I don't normally eat dairy but when I do...I eat at this Dairy Queen. Blizzards have been my sweet dark lord master for many years. They really hit the spot. That spot in my belly. I mostly use the drive through but occasionally I will stop in for the Blizzanity! The toppings are good and plenty and the seasonal specials are also good. The service is always good. They always seem to know when to mess with me. I usually get caught off guard with their jokes but it is super fun. Santa...er I mean the jolly bearded dude is funny as hell. I always go there to get my fix and it doesn't help that it is conveniently located near my home. The only problem is...do I eat this yummy ice cream on the way home while driving or do I wait. Anyway, this place is highly recommended by me. My favorite is the Sunday night drive thru before my favorite tv shows. read more