Do ..... NOT ..... count on quick service!! My kid and hubby saved an outdoor seat because we had our dog with us. About 25 plus minutes later, my kid came out to check on my wellbeing! LOL!! They do serve hot food and it is good, just the same as any other Dairy Queen. They just don't hustle on any level. They are just chilling, I guess. No pun intended but, as I think about it, I made myself laugh!! read more

The food is generally good. It's Dairy Queen, you already know if you like it. The problem here is the customer service, or lack thereof. The drive through is the slowest I have ever been in. This isn't just one-off busy times, it's a constant. Communication from staff, assuring you'll be taken care of, etc. goes a long way. Doesn't seem to happen here. I sat at the drive thru menu for over five minutes before I finally had to say something to get the employee's attention. Their tone was very abrupt and seemed annoyed with me for daring to speak up, when nobody had acknowledged me waiting there for that entire time. After my order was taken, I pulled forward only to wait for another 20 to 30 minutes for the car in front of me's order to be fulfilled. When I finally pulled up to the window, I saw that my blizzard was sitting on the sill, clearly quite melted and not with the additional add-ins I had ordered. The employee never acknowledged my wait, and was quite unfriendly. Despite my annoyance, I didn't make a stink or a scene. Not sure what I did to deserve the unfriendliness from just being a neutral, if not nicer than should have been, customer. read more

Not the best Dairy Queen around, especially when it comes to service. Along with our nearly $40 order, we bought one soda that added $4 to our total and never made it home with us, as they conveniently forgot to give it to us! We double checked to make sure we had all our food and desserts before leaving, after they forgot to give us half our order. Despite this, we still didn't receive all the items in our order. And also, what's up with getting only one tiny dip for 4 chicken strips?! Unfortunately, it's no Chick-fil-A. The employees here just don't care, and tonight they made it very apparent to us that it is NOT their pleasure to prepare and serve food to their customers. read more

I had one of the worst customer service experiences I've ever had at this Dairy Queen. I placed my order, paid in full, and then waited nearly an hour without ever receiving my ice cream. During that time, I watched multiple customers who arrived after me receive their orders before I did. I eventually became so frustrated that I left without being served. My boyfriend, who is White, went back inside shortly afterward to ask about my order, and the employees immediately handed it to him. Based on how I was treated compared to others, I left feeling that I had been treated differently because of my race. It was embarrassing, upsetting, and completely unacceptable. In addition to the poor customer service, I was also concerned by the cleanliness of the restaurant and the food handling practices I observed. Because of these concerns, I have reported the location to the local health department. I hope management and Dairy Queen corporate take this complaint seriously, investigate what happened, and make changes so that no other customer has to go through a similar experience. read more

Me and my friend came out to he launch before work and noticed this older lady with brown hair in a pony tail, is mad disrespectful. When we were ordering she was cutting my friend off with a rude manor. And she also treats her employees/ coworkers like crap. I feel bad for the people that have to work with her. read more

I read all of the negative reviews, but ignored them and went anyway. After all, it's Dairy Queen. There must be some franchise standards. Sadly, my experience was terrible. The customer ahead of me ordered a Dilly Bar. "We out of those. ". I was next and ordered something with chocolate ice cream. "We're out of chocolate ice cream. " The person after me ordered some kind of a bar that was on the menu. Out of those, too. Three items in a row. How can a Dairy Queen not have chocolate ice cream? The owners should be stripped of the franchise. They are giving the brand a bad name. read more

Just moved to Show Low. We were excited that they have a Dairy Queen. Went there last night for the first time and the girl taking our order was disgustingly rude. I asked for a waffle bowl (which is on their online menu, see attached photo) and the girl literally said "what?!" And when I repeated it she literally laughed at us and said they don't have those. When I asked what do they have that's similar she couldn't even answer that and just kept making fun of us to her friends she works with. We went through the drive through and told her how rude she was and we weren't interested in what we ordered because why would we trust them with our food?? Didn't get her name but she was working the register/drivethrough at 8:45pm last night and had a horsey face. read more

Dairy Queen Grill & Chill - The "waffle bowl" we were told doesn't exist. - Fast Food Near Me - Show Low, Arizona

Works are rude,spelt my name wrong cuz I was being "mean" by saying yeah calmly,Michelle whispering loudly saying "you don't work here" tried throwing away my food cuz I went to the bathroom and got mad abt my stuff still being at the table when I went to the bathroom workers banging on the bathroom door cuz I was taking "to long" using the bathroom read more

DONT WORK HERE. manager will give you less and less hours and will push you out if she doesn't like you. she's very judy and likes to yap about how everyone doesn't do their job right and vice versa. she's always mad and angry read more

3.7/5 stars Decent place to have lunch. I've had better chicken strips and burgers at other DQs but they are pretty good. I really want to come back for their ice cream because I've heard it's great. read more

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We were in Show Low for a record high temperature weekend - not what we were hoping for. So a trip to DQ was in order and this DQ earns 5 stars or more. There were several cars in the drive-thru because, well, it was so hot. So I went inside and there were 5 people in there working so hard to get the orders out (it looks like everyone ordered a Blizzard from the way they were working that machine). The person who took my order was friendly and efficient and my Blizzard was ready within a few minutes. The nice surprise is that a size M here is the same price as a M in Phoenix and Tucson, but in a L cup. I don't have a picture, but if you don't know what a Blizzard looks like - you need to get to your local DQ and get one. read more

I had my dog with me. so I hit the drive through. I wanted a deluxe burger single patty with everything on it. Added a small dipped cone! Almost $15.00 No napkins, no ketchup..my fries were half full and the shoved the burger into the fries. Not impressed. Three stars was generous. read more

Went there for banana split blizzards, they said they were out of bananas, it was 4 pm! That's like a Mexican restaurant being out of tequila!! Or tortilla chips!! 3 times in a row we've tried dinner through drive through, 3 outta 3 fails, either bad chicken, melted blizzards fresh from the window, or way over sauced burgers, with a family of 3 to purchase for , that's over 40$ down the drain x 3 read more

This has been one of my family's classics since 2013 when we moved here. It's is family owned and operated and it is always quality you should try it! read more

Contacted Dairy Queen for an ice cream birthday cake for my son's birthday. These are his favorite. They were very sweet on the phone when I special ordered the cake 48 hours prior...but when we arrived they explained that there had been a situation and they didn't have any further explanation. Even though we showed up A hour later than we agreed, and they had my phone number- they didn't call or offer me any explanation. We waited while they finished making the cake- they didn't even offer us water or a soda. We just waited. When it was ready they brought it out and gave it to me. It was fine- not great. Not chilled so the icing mushed in the plastic. We asked if we should pay- the amazingly kind girl that worked there apologized again and charged me full price. She was told we had paid already. It was really a haphazard experience and they didn't offer us much. Likely not to go back. read more

Dairy Queen Grill & Chill - Here's the cake. It tasted great, but it wasn't really super professional. - Fast Food Near Me - Show Low, Arizona

On a Monday evening at 5:30pm I pulled into the drive-thru and sat for almost 10 minutes and was never even greeted, so I pulled up front and saw they were actually open so I walked in and when all the staff (group of girls) came out from the back and I asked if they were open they just replied with a rude "yeah" to which I replied "oh, good I wasn't sure because I have been in the drive thru almost 10 minutes" to which I was blessed with 3 eye rolls and a " so do you want to order?".. then as I ordered again at 5:40 now, I was told they had no gravy.. they could not have been more rude! Sure missing the old owners and managers!! Adding this on, when I got home with the food, my husbands burger was missing the bottom bun and was drowning in mayo, all the fries were cold and the bread was so stale!!! We won't be back.. read more

when I first moved here 3 years ago it was 5 stars! Now I'm sad everytime I go. it's pricy but Iy use to feel worth it. I got the Brookie a couple weeks ago and it was amazing and I was pleased! now its just a lot of vanilla ice cream and some cookie everytime I get it. . :( The mini use to be shareable size but it's so tiny now. :( come back dairy queen. read more

Just got out of work! Yelp and Google and Waze all show Dairy Queen open for business for another 40 min. Pulled up and at least 5 maybe 6 people/employees inside. Came to the drive up window and the girl that answered before opening the window "We're fuckin' closed!" When my husband asked about ordering after she opened the window, she stated, "sorry, since the school year started we close at 9 every night." My husband asked, "even on a Friday? You're closing at 9?" She replied with "yes, every night, this just started three nights ago!" She proceeded to shut the window and laugh to the other people/kids/employees in the restaurant. When I first moved up here I was surprised they don't utilize the app...but this, this is absolutely unacceptable for a small town business! I am sorry DQ in Show Low, I will not be returning. read more

Went inside to eat and and waited for a few minutes to take my order, but after a couple of minutes I overheard one of the managers cussing at an employee. The manager in question is Dawson. I don't understand how someone could treat their employee that way at all. That is no way acceptable to treat someone like they are less of a human. read more

Great small town DQ. The service is always courteous and friendly. Their servings are much larger than what you would get at other locations. My brother always stops when he comes up from Phoenix because the servings give you so much more. Only downside is parking is tight and limited. Drive through can get long especially after a community event. read more

Soooo slow. Last time I visited there was one car in front of me in the drive thru. Waited 15 minutes. Figured they must have had a huge order - nope, two shakes. Have never had fast service. Very hard to exit if you are turning left. read more

The new owners surely aren't keeping their team up to date on policies and procedures. My food was cold the other night, fries and burger, and the staff is extremely rude. The service here has progressively gone downhill for about a year now. For once I'd like good, hot food, without attitude from some young adult who thinks they're better than everyone they're serving. One time I pulled up to the window and the guy rolled his eyes and said "oh you're the person who ordered all the food"... I guess ordering food at 8:30 is unacceptable? I've been told at 8 the grills are down and they aren't serving any food??? On a busy weekday? I highly recommend going down the road to sonic for better and faster service, I don't think I'll be returning here ever again. I've had enough rude treatment and cold fries read more

Our visit was a last minute turn into the parking lot. The ice cream was creamy and the burger was above standard. The place was clean, the staff friendly and families were enjoying an afternoon treat during our visit. I'll come back again...and again... read more

I feel like the picture speaks for itself but aside from that the girl was giggling into the headset and got the order wrong. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Show Low, Arizona

I stopped in today for a 3 piece chicken strip box (came in a bag), and 2 blizzards. When I went to order my iced tea (it's non-carbonated, I was told that this DQ no longer carries iced tea. Why not? It's inexpensive, easy to make, and easy to sell. For just pennies, you can make several gallons and they last 8 hours before you need to clean the container and make new tea. read more

Stopped by Dairy Queen in show low. Ordered a large and were shocked when we got it. These guys know larger wow it huge. She had to laugh cuz was giant. By the way we finished it. Yummy. read more

Dairy Queen Grill & Chill - Worlds biggest blizzard - Fast Food Near Me - Show Low, Arizona

This location used to be one of the best Dairy Queens now it just as inconsistent as the rest. Expect your order to be underwhelming and wrong read more

It's sad that a job any idiot can do and they screw it up. What kinda person can repeat your simple order back and still not get it right. I have celiac so these had to go in trash cause of someone's stupidity . Will never go again Blizzard read more

Dairy Queen Grill & Chill - Ordered 3 reeses blizzard got 3 oreo blizzard . I have celiac and can't eat it cause someone is to stupid to function - Fast Food Near Me - Show Low, Arizona

The employees who work here are not only rude but they make a big deal out of people who order food after 8pm. This has been an issue for several months now. If you don't like your job, or doing what your job requires, maybe go work somewhere else? Tonight I ordered a cheeseburger with fries and a coke. I get home and my burger is hot but my fries were ice cold. I had to beat them up in the microwave. Apparently I have to strategically plan when I want Dairy Queen, or else me money is wasted. Buyer beware read more

Decide to go in because drive thru was too long! It was disgusting! Garbage cans full and over flowing inside and out! Counters dirty, ice cream melting on the floor and garbage all over the floor behind the counter. No adult supervision. Ordered a turtle sundae and got chocolate cone dip not hot fudge. Toppings in the middle of sundae bot on top. Weird! Place should be shut down! read more

I came to this Dairy Queen from out of town. Cute little joint. The cleanliness is pretty good inside. The ice cream was good. The down side was I waited 50 minutes for my child's a blizzard. There was 3 employees and I don't know if that was understaffed or not but people that were behind us got their blizzard before us. read more

We had not been to this Dairy Queen since last summer and didn't know it had been sold to new owners. After a few minutes of observation this became apparent. I walked in at about 4:30 p.m. and wanted to order chicken strips meal. Too bad they were out of chicken strips. So I ordered the cheeseburger meal and sat down to wait. While waiting I noticed how dirty this place has become. There was soda spilled on the drink lids. The toppings for the ice cream were all open and dripping with toppings. I could see hot fudge running down the side of that container. While I was there another customer returned with her blizzard and said the ice cream in it tasted funny. An employee checked under that ice cream machine to find some problem with it. This place needs a thorough cleaning and better management to order supplies. We won't be back. And this used to be a favorite. read more

Young staff with a packed house and they were great! Although they were advertising for more help (my grandson wanted to apply), those working were nice, polite and efficient. Good value for the money. read more

I really want to like this place like I did when the Holladay's owned it so I keep coming back hopeful but they let me down EVERY time. They constantly get my order wrong and when I go back to get what I ordered I get attitude from the employees. I can't quite figure out what's so hard about making what's on their menu. Caramel fudge cheesecake blizzard...sounds fairly simple to me...caramel, fudge and cheesecake. Where did the pecans come from? It's a damn good thing I don't have an allergy to nuts! If you don't want to remake it, make it right the first time! The best one I've received yet was this - I ordered a mocha cookie dough blizzard...what I got - a mocha cookie dough Oreo chocolate chunk pecan blizzard. Like really, how in the world did you get all that crap out of my order of mocha cookie dough? Pure laziness and honestly, it seems as though they do it on purpose, like it's a game and is supposed to be funny. Except they don't think its funny when you ask them to correct it. This place seriously sucks! read more

Where to Dairy Queen Sunday night order 3 6 piece chicken tender basket with extra gravy I got three 6 piece tender chicken Vasquez and not one of them had the Texas toast in it so I called them and they said they would replace two meals for free so I said great went back last night ordered Three 6 piece tender basket after waiting 30 minutes to get it assuming they got it right I took them home and did not have the extra gravy and the food was cold and the chicken was really really tough I don't believe I'm never going back to this location read more

STAY away from the Chili Dog. My wife and I both ordered one on our last visit. The Chili is a 'solid gel', the hot dog is a dried up semi burnt concoction. I should have refused it and asked for money back, but tried to eat it, however so disgusting my wife & I threw them away. Glad the Blizzard was up to DQ standards. read more

Went to Dairy Queen in Show Low and waited in the drive theu for 30 minutes because I wanted the frosted animal cookie blizzard. I didn't care about the wait until I finally got up to order and they asked "cash or card" I said card and they said "sorry we only are excepting cash" Would've been nice to know BEFORE we waited in line! No signs at all!!! read more

came through the drive thru on11-10-23 around 7:25 order 2 for 5 cheeseburgers plain. did not come plain. ordered a number 9 "only ketchup and pickle no mayo or mustard lettuce tomato or any of that stuff" came back for it to be fixed and hear one of the female employees in the back calling me a liar and that she's tired of people ordering wrong to try and get free food. fuck you Dairy Queen read more

So I am an optimist. I ordered a sheet ice cream cake for mothers day and my birthday. I have already dealt with a couple of disappointing cakes so I did not want any writing on it. Just white boarder with a border down the center of the cake. Then just sprinkles on the border. They must have a restrictions on the sprinkles they use. I got very few on my cake. I am done. Had to repeat my order. Had to ask that the server put paid on the receipt, told them when I would pick it up, 5 days later. Of course, it was not ready. I do not get it. While I was standing there waiting, I looked at the floor behind the counter where the ice cream machine is, and oh my gosh, it was filthy! I will never go back. It was not stuff from a busy day, that filth had been there a while. I cab learn to make my own ice cream cake. The only reason it got one star was we ate some of it. It was ok, not great. read more

Have been a Dairy Queen fan for a long time and always stop when I am in town, The prices at this franchise are much higher then in the valley (Phoenix ), read more