DISCLAIMER: This was at least a few months ago, so this review might be outdated. When my Family and I entered this restaurant, we were the only customers in there. We asked the staff at the counter for food and we waited. And waited. And waited. And waited. My memory is probably tricking me, but I remember us waiting for around an half hour to a whole hour for our food. When we finally got said food, my mother or my sister pointed out how cold the food was, which is not good since this was burgers, and they were undercooked. So we told the staff about it and they took our food and we waited for a new batch of food. And waited. And waited. And waited. For quite a while. When we finally got our new food, it wasn't undercooked anymore, but it still wasn't warm either, and the flavor of the food suffered because of it. We got ice cream with our meals, and the ice cream was top notch, but the food that came before that, and the wait for said food, not so much. And to remind you, we were the only customers when we arrived, and we still had to wait a long while for our food, which was either undercooked, or cooled off and obviously no longer top quality. Though, again, The ice cream was of much better quality, and the time it took for us to get the ice cream was lickity split. So if you want a good stop for ice cream, this is a spot you might wanna consider, but if you want to eat at a restaurant, you should look elsewhere. read more

The tater Gems I got tasted like burnt oil. And it's looks so bad in there. The smell was bad. Now the servers on the other hand were great. It's just the food was disgusting. Never eat there again. read more

Worst customer service I've ever experience. I asked for a DQ sauce and they said it would be .81 cents which I said ok and paid for and the sauce cup was less than HALF EMPTY and when I complained about it the lady working the register said yes that's how it is she doesn't make the rules. Then once I left and opened my bag all the condiments I ordered were also missing and the fries were so hard and over cooked my family couldn't eat it. Please don't waist your money, $35 in the trash! read more

The absolute worst experience I've ever had at a Dairy Queen!!! The cashier was completely rude and unwelcoming. We love Dairy Queen and will never return to this location read more

Terrible customer service! They gave us the wrong food, and refused to give us our correct order. The "general manager" Jeff is rude, and didn't care to make his mistake correct by giving us the food we ordered and paid for. I highly discourage stopping here if you want to get the food you pay for, unless you want to be met with unwelcoming, rude, and unpleasant employees!! read more

Service was AMAZING!!! The food was perfect and everyone was super friendly! I've never been so impressed also the inside was super clean!

The store looks new and modern. The food was stale and served cold. We ordered tacos 1 hour before closing. They arrived cool to the touch. Maybe a teaspoon of meat which was cold like it had been in the fridge. Cheese next to the "meat" wasn't even beginning to melt. Tasteless and disappointing. Maybe we should have realized there s a reason the place was empty with no cars? read more

Came in craving a classic hot fudge sundae from DQ--what I got instead was a sad scoop of vanilla with what can only be described as a fudge suggestion. Apparently, their "policy" is half a pump of fudge, which is generous if you're serving toddlers on a diet. When I politely asked for more (you know, so the sundae actually resembles the picture), the staff responded with the kind of attitude that makes you wonder if customer service is just a myth here. I was told I'd need to pay extra for more fudge--as if I wasn't already paying full price for a barely-there drizzle. The staff's tone? Somewhere between snarky teen sitcom character and DMV employee on their last nerve. It was not a hot fudge sundae--it's vanilla ice cream with commitment issues. There's a reason this location's rating is circling the drain. If you're looking for a sweet treat, you're better off buying a pint and pouring your own syrup at home--at least there, the fudge isn't rationed like it's liquid gold. read more

This place has some of the nastiest tasting burgers in Texas, please stick to ice cream.

1/10/20 I came across the first restaurant I could as my partner and I got hungry. We both ordered #2 meals. The service was great and the food tasted delicious. read more

Dairy Queen - a tray of french fries and fries - Burgers Near Me - Santo, Texas

If this is the DQ on the corner of I20 and 281... DO NOT recommend it. Never get orders right. The boy "Manager" gets very pissy when it gets called out on it. His name is Evan. Gave 1 star only because it wouldn't allow me to post without it. read more

It would be VERY helpful if you stated that you're restaurant's lobby is closed and you only offer drive thru service on your web page. At the very least put a sign on the truck parking sign. It's a long walk from that area to the restaurant just to get to it and find a small sign saying drive thru service only! read more

Dairy Queen - the menus on the app - Burgers Near Me - Santo, Texas

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I have had several experiences with this Dairy Queen over the years with rude employees, cold food, and them being extremely slow. Although I have had these experiences several times, this time was quite a bit better. I ordered through the drive thru and it was significantly faster than usual and the food was good as well. No issues this last time. read more

Horrible service. 30 minutes and still waiting on food. 7 cars behind me got their food and I was still waiting on my small order. I was told they gave out my order twice to the cars behind me. It seemed funny to them. No let's make it right. I won't be going there anymore. read more

Terrible blizzard, took twenty minutes and was melted. Order was wrong. Waste of time and money . Servers were not pleasant.

Not the best DQ. It's just OK to drive thru for sweet treats but locals don't eat here, food will look good but is nearly always cold and yuk! If you want a DQ stop that is everything you love or remember it being keep driving north to Mineral Wells to the North Oak (N HWY281) location! read more

Really bad customer service!! went in at 3:00 pm they took my order and by 3:30 pm my food had not yet came out so I asked where's my food and the cooks response was it already went out, when they asked him to re make it he threw a fit so I just asked for a refund. read more

Stopped here to get a quick bite to eat before heading back to Dallas. The line was backed up to the front door. I should've just turned around a left, but against my better judgment I stayed. This location is at I-20 & 281, and I'm sure a lot of families and students are returning from spring break. So to start, I'm not sure why they didn't have more staff working. Gent behind the counter was beyond stressed with taking and delivering orders. He was less than friendly, understandably I guess. The dining area was dirty, tables/seats/floors had crimps and trash. The order for our kids meal hamburger was wrong. I asked for ketchup only, receipt said ketchup only, and of course it came with ketchup mustard and pickles. Again, the line was backuped up to the door, so we just wiped off the mustard and pickles and added more ketchup. :-/ The kids menu says it comes with a treat, which we did not get. After we ate, I approached the counter asking about the treat. I was told to "hold on" by the same unfriendly gent while he went to deliver an order. He comes back, but instead of assisting me, he starts preparing trays for new orders and talking to the cook in the kitchen about people coming in at 5. So I explained we had ordered a kids meal (with receipt in my hand) and that we didn't get a treat. The gent replies it doesn't come with a treat. To which I say, but the menu says it comes with "a treat". After us going back and forth a few times, he finally says OH yeah, I need a strip from the bag. Great. Well, we threw the bag away because we poured so much ketchup on the burger to cover up the mustard, that the bag was a mess. So no treat. I hit the ladies room before leaving, sadly it's the cleanest part of the our experience, except the stalls were without toiletpaper. Lovely. I'd avoid going inside this location, maybe the drive thru is better. read more

THE WORST DAIRY QUEEN EVERRRR‼‼‼‼what ever you do don't go here ! Their service is terrible . Their dine-in isnt opened and these people will not let you in . It's 103 degrees out and they want you to stand in the window and order how cruel. It looks nasty inside the white guy at the window was very dirty looking so I know they aren't clean and hygiene isn't important here . DONT GO HERE !! If I could give zero stars I would. read more

Do not go to the Dairy Queen off the 281/I20. Horrible customer service. Super slow and rude. You will sit and wait and the staff doesn't care. read more

Definitely would recommend an ice cream or a blizzard after your meal. I had the bacon ranch burger. It was pretty good. Typical fast food. Great friendly service read more

We stopped here to get a quick bite on our way to Shreveport. The food was AMAZING. The customer service was AMAZING. Our food came out hot and fresh about one minute after we ordered it. Staff came around asking if the customers needed refills. Staff cleaned tables just about as soon as customers left. It is clearly an extremely well-managed store. Job well done!! read more

SLOOOOW!!! Have stopped 3 times lately and had to just move on after 5-10 minutes of my order not even taken. Unless you're willing to wait as loan gas at a cafe, keep moving. read more