I have eaten Mr. Jim's in Springtown for years so was pretty excited to order from the one in mineral wells. Sadly, after paying for my food, the corporate website has a glitch and wouldn't process it through the actual restaurant so we did not get to actually try the food. After trying to pick it up because we got a confirmation and the money was processed through on my end, the owner explained very rudely that it's a website glitch and refused any other resolution or apology. He has no cares for how the customers feel when this happens as he explained that it happens at least 3 times a week and people get the money back the next day. He said if we didn't have our money back the next day he himself would pay us back and told us to come back. I left a review with corporate that he spoke very rudely to us but they needed to fix their website trying to be understanding that this situation is frustrating to him if it happens this often. The payment was processed and still no refund so I went back in to see if he had an update as he himself said to because everyone gets their money back next day. My bank verified that they were paid the money on my end so there is no limbo of funds. He was obviously frustrated that I came back, raised his voice at me, walked half way around the counter with his hands in the air at me not allowing me to finish a full sentence. He brought up my review I left which apparently infuriated him that I said he was rude. I went over what he said the day before trying to get clarification . He just kept saying that he spoke to Mr. Jim himself and they didn't get the money. He then proceeded to tell me that I'm an f'ing b and to get the f out of his business twice. I find it pitiful that when a customer is trying to get clarification and is trying to resolve an issue that the owner would disrespect them in this way even if he 100% believes that this is not his issue. He is the owner and responsible for his reputation for his location. His poor employee explained that she didn't want to get involved but that he was the owner of the franchise when she was asked what his name was. The worst thing about this is that if you look up this business everyone says how amazing he is, how he mentors others and rarely has a bad review online so I was really expecting a different response from him. Again, I get how frustrating this could be on his end however, there is a better way to handle this situation which he is obviously not capable of. read more