Joshua gave us great customer service & our food was hot & blizzards were cold and not melted!

This is what happens when teenagers run a business. Ignore you when you walk in to order a meal..

This location is awful. The workers watched me pace back and forth out front in 40 degree weather with the door locked an hour before close. They then proceeded to make me wait another half hour outside in the cold since I didn't have a car. I ordered for the first time on March 15th, and that will be the final time I ever order from this Dairy Queen. Both blizzards came out melted in the end so it wasn't even remotely worth the wait. Good thing its cold enough out tonight to refreeze them, I know that for sure because I had to wait in it. :) read more

The service was atrocious we were waiting for about 30 minutes. However when we pulled up to the window the blizzards were melted. I was like ok i can just ask for it to be remade however they wiped it off with a napkin and handed to me. Will never go back on top of that they disrespected me read more

I went through the drive-through and they messed up my order and it was cold who wants cold chili cheese dogs, so I drove back around and sat through the drive-through for another 15 minutes got up to the window then they tried to park me when I told her I did not want to park because they messed up my order and I had already been waiting, she got upset and basically told me I needed to move so I told her to reimburse me. It was the young girl with the brown hair with short bangs and the brown sweater with a cross necklace on, and she then proceeded to reimburse me and take 10 minutes to reimburse my card and mocked me and basically was being very rude the whole time and refused to give her name and said they don't have to give a name when once asked for it. this happened at 5:10 on Friday, April 17th. I've been coming to this location for many years and will not be going back, the management really needs to retrain the staff who doesn't listen to the customers and treats them poorly when they mess up. Rude and disrespectful young lady. read more

LOVE THIS PLACE!!! My fries were HOT! My chicken fingers were HOT and i just witnessed the most perfect soft-serve cone ever made!!! I'm getting one too. Don't listen to the cry babies on here who think they're influencers...they think the staff here are their servants and should bow down. NOPE! It's a nice place to eat and had a great atmosphere read more

I just went through the drive through. Due to noise around the interior of the drive through order taker she had trouble hearing me. I went inside that was the only noisy area. This was at 7:30 5/5/24 After struggling to be understood that I didn't want this on my burger and I did want this I did have to raise my voice to be understood. I was told the total please pay at the first window. Then before the microphone was muted the girl said "I hate rude ass people." Dairy Queen used to be the home town fast food ice cream place. Now it's run by the newest generation of spoiled teens. Like I said I did go inside and no one older than teenage was behind the counter. read more

Everything was good! Food was hot and delicious. Great customer service. My whole family enjoyed it. read more

We've been getting Dairy Queen Crispy Chicken Salads for quite sometime. The last two salads are nothing to brag about. First of all, today is the 3rd. of January. These salads are dated 12/31/23. The lettuce was changed to dried up romaine. Terrible salads! This Dairy Queen has gone downhill... We don't plan on going back! read more

The service was decent and the ice cream is always good. The blizzard are always awesome to eat.

This is the SORRIEST Dairy Queen ever! They act like their prejudice and rude!! This is what u get when u order tacos! Nothing like all other Dairy Queens. Then get an attitude when u let them know that got your order wrong!! Will NEVER EVER waste my money again that this sorry place!!! GET IT TOGETHER OR CLOSE!!! I wish there was a negative star to rate them!!! read more

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Hit or miss! You either get really good or REALLY bad. Specially ice cream wise! We haven't gotten the right order one time! read more

Super fast service and the blizzards tasted great! My husband and I both got Blizzards that were fresh and had lots of flavor. The drive thru employee was kind and courteous, too. read more

Dairy Queen - Double Oreo Blizzard - Fast Food Near Me - Midlothian, Texas

Bought an oreo ice cream cake for my son's birthday. The next day during his party we cut and served two pieces and it was peanut butter cup. Luckily nobody was allergic. I called that night and told them what happened and Zoey laughs and says "what do you want me to do about it" and sits there. Terrible customer service, however I did get the cake replaced with the correct on the next day (had to go pick it up and take the other one back to them). Cold Stone sounds like a better idea next time! read more

This is why Dairy Queen only has one star they the people fucking suck. The most absolute rudest employees I have ever encountered and I'm even talking about the managers. I asked her not to put my hot food in a bag because everything crispy was going to become soggy she did it anyways and proceeded to tie the bag twice having to heat up my food at home now because I refuse to go back and deal with them. Here my warning do not go read more

Dairy Queen - a tray of fried chicken nuggies - Fast Food Near Me - Midlothian, Texas

***I would vote ZERO stars if i could*** I was waiting in the drive thru for 30 minutes for a mini blizzard and had to get out of line and get out of my car to figure out what was going on. They served two cars behind me at the first window and left a car in front of me at the second window waiting for their food instead of pulling them forward to continue moving the line. When i got out of line to go see what was going on all the employees were in the lobby putting up chairs and all laughing as of they didn't have people waiting in the drive thru. It was very unprofessional. Stuff like this does not even happen at McDonald's. read more

Food good as always. Friendly service by the new girl (Maca) BUT bad rating due to older female cook was not wearing a mask entire time I was there. I asked Maca when she brought me my food if that employee was not required to wear her mask? Especially while cooking our food and her reply was that she is not sure. Can you address issue and reply that this issue was addressed with your employees. Thank you read more

This is by far the WORST DQ I have ever been! The wait was unbelievably long, the staff did not give a crap about anything! Will never come back to this Joke of a restaurant! Whoever the owner is, you deserve to loose this place! read more

Been a couple times through the drive thru, never had an issue. My last time i got the triple Hunger Buster and i must say it should be in the conversation for best fast food burger. I already want to go again. read more

This Dairy Queen made me lose faith in all Dairy Queen's. The food always comes out terrible and wrong in some way. I went with my daughter just for ice cream bc I thought that might still be good, but nope.. the milkshakes we got were watery and gross. Bad location read more

I ordered a banana split and what I got was a banana, less than a spoonful of ice cream and a lot of whipped cream. How hard can it be to make a banana split? read more

Great blizzards. People need to quit complaining about an average teenage staff at a fast food restaurant

Not sure if there's a new item on the menu are not that includes the F-bomb if it is they need to rethink the name of it because the F-bomb through out of the kitchen a few times. At least the food came out hot was scared to ask for more gravy then my tell me that if myself LOL read more

Dairy Queen - Fast Food Near Me - Midlothian, Texas

So happy to find a great Dairy Queen! My husband loves chili cheese dogs so we will be returning. It's clean and the service was great!

I went in ordered a banana split and a frito pie. First they called my number i got up to get it. As soon as i sat down and looked at the frito pie i knew it was not right ,yes it had fritos and cheese,no onions or sauce it did not taste good. The banana split was melted and very small,looked like it had whip cream but i couldn't tell because it was a mess and melted for the most part. I wont go back ,i dont know who is preparing the food there. It used to be good a few years ago. Anyway i would not reccomend going to this place. There are much better places to eat in midlothian. One more thought they need to be taught to be nice to consumers. This is a small town and word of mouth goes far here. 1 star because the food was terrible and the ice cream was melted . Thank you. read more

I walked in and ordered 2 small blizzards to go. I waited for 25 minutes to get them. I would not come here they are not efficient at all.

so I had ordered a fully chocolate blizzard shake from Dairy Queen but when I had got it their was white liquid on it and it tasted very salty read more

A constant disappointment. I continue believing the keys will be handed over to a more competent owner...it's beyond me how things haven't turned around for this place. The owner/manager should read, 'Yes is the answer, what is the question?" By Cameron Mitchell. read more

I came today and ordered only two blizzards. The kid at the drive thru tried to hand me the two blizzards that were melted and dripping from the sides. I kindly asked him if he could remake them since I had to drive home and he started arguing with me about it. How disrespectful!!! Then I asked to speak to a manager and he came to the window and said that he was second in command since the manager was busy. I said that it was wrong for him to argue with me over wether or not that I wanted them remade. Then he has the audacity to ask me if I had worked in the service industry before and if I knew how it was. Very unprofessional and RUDE!!!! I hope you read this Ayden and get a different outlook on how you treat a paying customer!!!!!!!!!!!! I will be taking my business elsewhere! read more

Worse service ever from any DQ I have been to. The drive through is pitiful. Unfriendly, unhappy workers. Awful place, went 3 or 4 times hoping it would get better but it never did. Will not go back and never recommend it to ANYONE! I would eat a frozen burrito at a gas station before I would go back to this DQ. I love DQ but not this one. Corporate should shut it down or replace the franchise owner. read more

Waiting for our food as I type this, so rating may change by the time I post. Just watched an employee take 6 steps past the counter, say meekly "201?..order 201?" And after a couple of seconds and no response..turn and trash the dip cone he was "trying" to deliver about 5 seconds before the customer came up to get it. Then he meekly called out my order #, a step past the counter and was turning to trash it when I called to him, got my blizzard and told him he should talk louder or maybe walk a bit further out to find the customer. He didn't like that too much. Next time he came out and yelled with a smirk, but gave the dip cone to the wrong person. When the customer who should have received the dip cone said something to him, he smiled and shook his head and instead of going and making a new dip cone, started someone else's order intentionally to piss of the guy who didn't get his dip cone. Walking into this place, you get such a bad vibe and cold reception. I think a couple of the employees try to be friendly but if they have to work with a malcontent like I described above, it would be hard to work with a happy disposition. I literally watched my food be made to make sure it didn't get spit on,dropped on the floor or rubbed somewhere. My food was just delivered and it was hot and very tasty so there's that. I'll still stick with a single star review though. read more

I never leave reviews, but this was just ridiculous. My husband went to Dairy Queen tonight to get me a medium Royal Ultimate Choco Brownie Blizzard. It was vanilla ice cream with some brownie bits on top and chocolate shavings. Whatever, I would deal with it. After a few bites I noticed a glob of fudge and upon further digging down it was all vanilla with no brownie bits and no chocolate shavings. This is obviously not what was ordered and not worth the five minute drive back to get refunded for $5.28. So I figured the next best thing would be a review. If Dairy Queen is going to charge this much for a medium ice cream at least have some pride and make sure the quality is there. I'll just stick to getting ice cream from the store where you get more for your money anyway. We will never go back to this Dairy Queen and I suggest everyone reading this do the same, such a waste of money. read more

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We stopped at the Midlothian Dairy Queen for their advertised 3 tacos/drink special on their electronic marquee. When we moved to the window to pay, it was much higher than the $4.99 special. The drive-through employee said that they "just hadn't changed it yet." The false advertising and unapologetic attitude made for a frustrating experience. We won't be back read more

Went through the drive through and it was very slow. Extremely dry chicken strips and the guy with the stupid "man" bun didn't give us napkins or ketchup.... slammed the window quickly so we couldn't ask. Whatever happened to customer service? read more

The wait in the drive thru line is unreal. Not to mention the quality of the staff is not stellar. Whoever owns this location has no pride in it, whatsoever. read more

This is the worst run establishment I have ever been too. Management is almost always non existent. They leave 16 year old kids as "shift leads" to run the place. Not only is there lack of actual adult supervision most of the time but they put 15 year old kids on registers by themselves to handle cash. They also make it a common practice to keep 15 year old kids until after 11pm on a regular basis to clean. Thought it was illegal to keep a 15 year old working that late but management and owner here probably don't care or are too uneducated to even know. By the way I've actually looked it up on the TWC website. When management is present one of them uses her pregnancy as an excuse to treat our young teenagers like subhuman pieces of garbage. The owner has been notified that there are multiple issues in her store but does not seem to care at all. I guess as long as people are stupid enough to keep giving her money why would she care. This DQ needs to be pushed out of our town. It gives the town a bad name and is teaching our young children who get this as their first job that this type of management and treatment is ok. Do your research people. If you want to go to DQ then go to one in a surrounding city. This place has the worst rating of any within 25 miles. There is one in Mansfield, Waxahachie, and Alvarado, all with far better ratings than this trashy joint. I wish I could give this place negative stars. read more

This place is unbelievably slow. Came inside, thinking it would be faster, but I was wrong. No manager in sight and several employees standing around talking like it's social hour. I saw 2 girls actually working while everyone else stood around. The manager of this place should be ashamed of themselves. Try earning your paycheck. read more

Food and ice cream tastes good. However the drive thru service is terrible, and we are asked to hold every time followed by having to repeat the order. The speaker may be jacked up or something, but it is a nuisance. Sonic has them beat. read more