Service is terrible PLEASE DONT COME HERE you will sit in line for 30 minutes and if you do try and…read morepick up your online order at the window they will refuse and send you through the line even though they are passing out doordash orders through that SAME window.

THEEE WORST!!! I come here and give this place a chance every time I come it's a 30 minute trip no…read morematter how early I come in line, food is always wrong. This location needs a real rework.

I stopped by on July 9, 2026, around 1:30 a.m., and I have to say the customer service was…read moreoutstanding. Every single employee I interacted with was friendly, welcoming, and professional. I didn't order anything on this visit, but the last few times I've been to Whataburger, I've come to this location. I ordered two Big Ranch Wraps, and they were made to perfection. The amount of ranch was just right, the tortilla was grilled and toasted perfectly, the cheese was melted just right--everything was fresh and tasted amazing. It's hard to put into words how consistently good they've been. What really stands out, though, is the overnight crew. Their customer service is top-notch, and it's clear they care about providing a great experience. I'll definitely be back!

This is one of the worst Whataburger's in Jacksonville. If you can avoid this one. The staff is…read moreincredibly rude and act like you're doing them a disservice for ordering. The people working drive through are the worst in terms of being polite and even the basics of listening. If u could rate this a 0 I would.

Worst taco bell in Jacksonville, I have been here for over 30 min for a dine in order and I have…read morewatched 3 groups eat and order food before I have even received mine. I have witness returns and constant complaints. I have also watched probably 15-20 orders go through the window before I received mine

Service was terrible!! I asked for my food to be remade and the Manager Wanda called me a stupid…read morebitch!!! Would not recommend... place needs to be shut down!!!!

We've been wanting to try Raising Cane's Chicken since we heard they were opening this location…read more Today I ordered The Box Combo. * The chicken fingers were good and very tender. The flavor was just ok. The fries were good and great flavor. The coleslaw and great flavor. Everything was super clean. The staff were very friendly. * The negatives in our opinion; they called out the orders over the intercom system VERY loud!!! One of the girls would yell the person's order over the intercom. Everyone around us would hold their ears. When the guy would call out the order it was fine. We sat outside in the patio area. There were teenage kids at the table next to us that was being sooo loud and yelling back and forth and would even throw things and each other. After about 10 minutes when we sat down to eat thank goodness they left!!!! In our opinion (my wife and I) we felt Cane's was OK. Don't think it's the best chicken in town but definitely not the worst. We will definitely be back some time.

This was our first ever experience with Raising Cane's and I've got to say it was a pretty good…read moreexperience. For a fast casual dining restaurant, off the bat, the exterior of this location is very inviting with its contemporary style. The aesthetics of this location continues inside with it's decor and the various seating arrangements which include the standard height, booths and bar height tables. As for the food, I appreciate that there's not a crazy amount of options. It's mainly Chicken Fingers, Crinkle-Cut Fries, Texas Toast, Coleslaw and their Cane's sauce. Their drink options include: fountain dinks, iced tea, and lemonade. We learned that the lemonade is made in-house and freshly squeezed each day, which was actually pretty delicious. We got The Box combo so we could try a little of everything. The toast was nicely buttered and toasty. The chicken fingers and coleslaw were just average tasting. The chicken was fried well and juicy on the inside but it felt like it lacked a bit of flavor. It wasn't bland but I guess if you dipped in into the sauce, it's their saving grace. The Cane's Sauce is really good, by the way. The coleslaw tasted as I expected so nothing really stood out to me. There are 2 family restrooms with changing tables. It was nice, clean and well stocked with paper products. High chairs are available outside the restrooms. And the service we received was great!

My son and I visited this location for a Saturday lunch, and while the atmosphere was pleasant, the…read morefood fell short of expectations. On the positive side, the interior was clean, the staff were friendly, and it was convenient to have a hand-washing station near the restroom. I also appreciated that the soda machines are self-serve, which is a nice change of pace because McDonalds charges for refills. Unfortunately, the food itself was subpar; the Whopper bun felt steamed rather than toasted, and the quality of the burger patty was disappointing. While I enjoyed the clean dining environment, the lackluster quality of the meal made for a mediocre experience overall.

Horrible service, they're ALWAYS understaffed, their customer service skills are awful, the drive…read morethru line is long then waiting 20 minutes for someone to take your order then the line to go go back inside because your order is wrong or cold is even longer, when you're inside to order it takes longer because the kids that are behind the counter will ignore you, on their phones or just goofing off, the manager is always outside smoking or on the phone, they need to shut down until they have adequate staffing and better customer service, it's horrible there, I will never visit that location again

Must've been an off night. I ordered a grilled chicken sandwich but I got a fried sandwich. I asked…read morefor honey barbecue because I thought that was the only honey sauce and was charged $.50. After I realized it on my receipt before it was made I said don't you have a different honey and he said yeah. So I corrected it and said I don't want honey barbecue I would like the honey mustard. But I was still charged the $.50 and not offered a refund. Seems to be a training issue, but it was still a very good sandwich and fries and drink. Staff was friendly and made the re-order right away.

Very nice crew, but this is the SLOWEST drive thru EVER! 24 minutes for a burger and chicken wrap…read more Yo, Bellair Whataburger Manager... get Truth W. some help and speed up the line! Looks like she doing everything today. Put the 'fast' back in Fast Food! At least the food was good.

I ordered biscuit and gravy combo. Can you believe they put the gravy in my bag without a lid so…read morethe gravy was spilled over everything my fries my biscuit inside of the bag and all it was not a lid in sight nowhere in the bag is one thing if the lid came off, but not to have a lid at all it's ridiculous good thing the meal wasn't for Child because the gravy is pretty hot so I asked for a refund and you would've thought the manager that came to the window would've told me your next meal is on us so I asked him about it and he says well we gave you a refund so I said yes, I have gravy everywhere also

Ordered a grilled sandwich wrapped in lettuce and got a burnt chicken sandwich with just a inch of…read morelettuce. With burned onion rings and watered down lemonade, even that tasted awful. Waist of money and service was awful. My first time visiting a whataburger and this first impression ruined it for me. Never again i do not recommend

I don't care what anyone says. Taco Bell will ALWAYS be the superior fast food chain. This location…read morealways does good by me. Order is correct. Order is always hot, not sloppy. And I always get friendly service here no matter what time of the day it is. On this visit I grabbed me a Grilled Cheese Steak Burrito, one of my regular go-to items and I asked for no sour cream. Made perfect and fresh! No complaints.

Sorry I never leave bad reviews but this Taco Bell falls short…read more There is No one at the counter to take an order so we ordered from the kiosk. It took 40 minutes to get the food to us. We would have left but we paid in advance. No one gave us our drink cups while we waited. The bathroom is locked at all times. We won't be going back.