Purchased 3 of the blizzard cupcakes Fri evening. Saved to eat Sat. One had a bad chemical taste so told our daughter to not eat it and went back to exchange it for another flavor that we knew was fine. Manager did not want to exchange, said it was a food item and it was over 24 hours. Finally agreed to let my daughter pick out a new one but still kept arguing with me. If it doesn't taste right, just make it right. Not hard. Won't be going back. read more

Yummy and sweet! Service, excellent! Ambience is creamy! If you like creamy and delicious go to Dairy Queen, today! read more

I walked in and the guy was sitting down on a milk crate watching tik tok videos, very rude when taking my order, then I notice the employee didn't wash his hands while making my food and he was only wearing one glove while handling my food. I'm absolutely disgusted. read more

I rarely feel inclined to write a review following horrible service. We all have bad days, but wow.... My husband and I stopped in Saturday evening for some ice cream (June 24th - 8ish). The young lady working behind the counter (young, long brown hair) was beyond rude. No 'how may I help you,' no 'hello,' nothing. She literally just looked at us with an attitude. I ordered a small vanilla in a cup with extra sprinkles. She looked at me and said 'did you say sprinkles,' in a demeaning tone. Yes, I am 37. Yes, I want SPRINKLES - and lots of them! My husband was greeted with the same horrible attitude. After ordering, she didn't tell us our order would be up soon, didn't say a word. The family in line behind us was greeted with the same horrible attitude. The lady actually making the ice cream was very pleasant. Considering this location is down the road from Kings Island, and they're serving ice cream, you'd think they'd have a more pleasant demeanor. We won't be back. read more

Worst service ever. Their soda machines were out of flavor. The food was disgusting and the restaurant was filthy. We we're going to eat there, but after I looked around there was no way I'd eat inside. They charged me $1 extra to pay with my credit card. The guy taking our order told us the chicken strip baskets come with gravy but you could pay to have an additional sauce. We ordered a chicken strip basket and asked for honey mustard, which was an up charge. When we got out to the car with our food, my son opened the box and realized there was no gravy. He went back in and asked for the gravy. (Literally a tiny little one ounce cup is all that comes with it) They told him no and if he wanted gravy he had to pay for it. He told them the guy told us it comes with gravy but he said he didn't care that he had to pay for it. We couldn't drink the sodas. The fries were soggy. Everything there was nasty including the staff. I will never eat there again if it's the last restaurants on Earth. read more

Wow what an experience. Seems as no manager is on duty a lot. The poor kids working there needs help and guidance. Service was ok tonight compared to the reviews others left. I'm not sure how busy they were but the entire place was filthy. Tons of food and ice cream on the floor behind the counter. The place smelled of a super fast food fried restaurant. Grease filled the air. It was smelled so greasy you didn't want to eat inside. They have tables outside to eat at but every table was filthy and full of trash. The ceiling titles are filthy and stained. The entire place needs to be deep cleaned. The speedway down the street was cleaner. The good news was that our ice cream and blizzards we great. Just get a manager in their to see what is going on. read more

I thought that DQ was supposed to provide consistent standards. This place gives consistently small serving sizes for cones. I've been several times but this past Thursday was the last. All I wanted was a large cone, and again I was shorted. I took a picture just to show. And the prices are even a bit higher than most places. read more

Dairy Queen Grill & Chill - This is a large??? - Ice Cream & Frozen Yogurt Near Me - Mason, Ohio

We came here with the kids while staying at great wolf. I wish there was a side walk all the way because it was a nice day and we could have walked there, it was so close. The man and woman working were SO nice. Everyone ordered meals and ice cream. We were very hungry from swimming. They were quick and the food was hot and fresh. Definitely will be coming back here just for ice cream or other sweet treats instead of paying so much at great wolf. read more

So here's my issue: If you are scheduled to stay open until 9:30, you should be letting people walk through the door up until 9:30. We got here at 9:23 tonight and the door was already locked. An employee saw my fiancé trying to come in and opened the door and said he could come in. At 9:25, I witnessed her shut off all the "open" signs and at that point they were pretty much done for the night. I guess at the bank I work at I should just lock the doors at 5:55, even though our sign says 6:00. I wonder if the owner knows that they are potentially turning away business at 7 minutes prior to closing??? The employee said its because they go by their register time which is 5-6 min fast. Here's a thought, how about correcting the register time to coincide with the rest of society? read more

I got to DQ at 10:30pm in a Saturday. They were very busy, the line was at the door They were well staffed and I got my blizzard quickly.

Ice cream is good and the service is okay but the place really smells like grease. It's possible there isn't any ventilation for the fryers. When we got in the car my wife said we smelled like fish sandwiches. It's nice to have a DQ but please make it smell better read more

I would not recommend this Dairy Queen to anyone since the new owners took over. Last time I was there I found a black hair in my blizzard. The woman at the counter didn't say a word just made me a new one. It's also hard to understand the workers since their English is not that good. read more

Worst customer service I or my friends have ever received. The woman behind the counter (dark hair, Indian woman), was incredibly disrespectful and rude. She misunderstood and accidentally overcharged several of my friends by adding food onto our tickets that we didn't order. It was loud in the restaurant because there were a decent amount of people in there, so when they called out my order I didn't hear it at first. The same woman then proceeded to yell at me while clapping her hands above her head and yelled for me to come get my food. My friend's pretzel sticks were badly burnt and when she went to ask if she could get new ones, she was told by the same rude woman, "those aren't burnt, you're fine." Stay away from this location. Worst fast food experience of my life. read more

Worst DQ I have ever been to in my life. Staff was rude. Ordered 1 snack melt waited 15 min it never came out. Left went to Jimmy Johns. Some people waited almost an hour and food wasn't cooked. Shame on the owners. read more

Worst Dairy Queen ever! My peanut butter milkshake had random chocolate chunks mixed in and the shake was no where close to full. Also, good luck finding parking because all the employees park directly in front of their own location. And worst of all they couldn't even scan my credit card and refused to try again read more

We had not experienced a Dairy Queen for years. The staff was less than friendly and not knowledgeable. The bathroom had not been thoroughly cleaned for a long time. The patio tables had not been cleaned . I would not return to this Dairy Queen. read more

Good service. Accommodated my special request easily and quickly! Will be back! :-)

This place doesn't not deserve even the two stars they currently have. i found a SPIDER in my ice cream and was told it was simply a piece of oreo. I think I know a spider when I see one, it crawled all the way down from the spoon into my ice cream. the lady stirred up my ice cream taking the spider off the top so I could not show the manager and was very rude when I asked her to make a new one. I would not recommend this Dairy Queen to my worst enemy. If I could give them 0 stars I would. read more

Agreed. Staff was rude. Overall product was good and made right...except for the sizing error on one Blizzard. Love DQ but might need to pass on this one next time. read more

Deplorable conditions. Food and garbage on almost every table. Food and crumbs all over the counter where Blizzards and food were being prepared. Liquid dripping down the sides of trash can behind the counter. Drink station was covered in trash and stains around it. My husband said the men's bathroom looked like a garbage dump inside. Looks like it is under new management because it was never dirty before and no teenagers were working. They did a much better job than the man and woman working. BTW, it was 3:30 in the afternoon and it wasn't crowded. read more