Almost didn't stop here after seeing all the bad reviews, but chipotle sounded good so we gave it shot. Glad we did, very clean, all the food was still well stocked, hot and fresh at 8:30pm. The line was very well staffed, polite, and filled out bowls. I have to wonder if the bad reviews are after peak Kings Island crowds just demolishing this spot. Today the park was busy, not crazy, but this chipotle gave us a great meal. read more

Chipotle Mexican Grill - Mexican Near Me - Mason, Ohio

I got a burrito so bad here it defied belief. I asked for a double-wrapped tortilla, they used two tortillas end to end to deliver an inedible burrito the size of a subway footlong. Contents were cold. Worst of all since it's mostly rice, the rice was completely undercooked to the point of being crunchy. Worst of all I've complained to the store twice for a refund and gotten nothing but crickets. Sucks, I've gone here many times but it's worth going to South Lebanon or Fields Ertel for Chipotle in the future. read more

Where do I begin??? Overflowing garbage Rice that looks like maggots on the flower at register area. Is there a manager on duty??? read more

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Stopped in for some food on the way to a crew race in Ohio. It was a quick stop off the highway. The place was reasonably clean, and the food was fine. No problems here... read more

Chipotle Mexican Grill - Mexican Near Me - Mason, Ohio

DoorDashed and they gave me basically 3 bites of food. So annoying and a waste of money

This is literally the worst chipotle I have ever been to! We waiting on line for 37 minutes. It's 8:00pm (they are open till 11:00pm) and they are out of brown rice, chicken, and steak. The beans look like they are concrete and the queso was nasty! The guy making my daughter's bowl literally left in the middle of her order to go hang out on the kitchen with the rest of the staff not doing anything!! The place was beyond disgusting. I have complained to the manager at this location and corporate at least 3 times and I have never gotten a single response. How in the world does something get this bad?!! read more

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Way understaffed. Could not place online orders. Counter line was incredibly long and everything was moving terribly slow.

The whole place was filthy. The grossest restaurant I have ever seen!! Sent complaint to chipotle corporate complaint website and health department. No response from chipotle yet! read more

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Food was good as always, even after reheating. Service is always nice, and they're pretty efficient with the lines. However, the online order portions are seriously a joke. Multiple Chipotle employees have told me that they are told by managers and higher ups to cheap out on the online portions as there's no pressure to give the customer a good amount because you're not face to face with them absolutely ridiculous. I love Chipotle, but question their practices. read more

I got 3 bowls and 1 of them looked like the employees ate half of it. The other bowls had half of what we selected on the mobile app. We also didn't get the red chimmichrri after we paid extra for. I would rate it lower if I could. read more

This was the filthiest, most poorly run chain restaurant I've ever visited. They were out of so many ingredients, every counter and container was filthy, the chips we're stale and the garbage was filled to the brim. With the front of the restaurant in such chaos, I hate to think what the kitchen's sanitary levels are like. read more

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No wonder this store has a rating of 1.8 stars. My son just pointed out that this is worse than any McDonald's we've been to. Does Chipotle Corporate not care about the quality standards of their stores. Why is the store out of cooked Carne Asada at 7PM when the store is closing at 11PM? After pushing the server on this a bit, he goes to the back, and the cook comes out to begrudgingly make some more. So here we wait. No Carne Asada at 7PM. Yet look what the main protein advertised on big banner is. Oh, Carne Asada!! read more

Placed an order at 4:20 to pick up at 4:40. Sat in the parking lot until 4:48 - restaurant was EMPTY and the app didn't even indicate my order was started. I went inside and 4 people were standing at the back door smoking together. One guy came to me, reeking of weed and told me my order wasn't ready yet (clearly), I asked why... since the restaurant was empty... the guy was annoyed and rude. I didn't want any of them making my food, so I asked if the guy at the main counter could make it and he said no. One of the girls came in from outside and made the burrito. The tortilla was completely stale, so dry it cracked when we unwrapped it. Store needs some management to babysit these kids. Ridiculous! read more

Came in around 8 PM. By far the most brutal chipotle I have ever been to in my life, and I've been to many chipotles. The counters looked like they haven't been wiped down all day. The poor guy in front of me was already halfway through his order or else I think he would have bailed out too. The guy preparing the food told the man in front of me they were completely out of steak and barbacoa. When asking for white rice, they were completely out. None working, none at the mobile order station. I let them know that it's brutal that they can't provide a bowl at 8PM and leave as the workers who looked high as shit laugh and joke about the below mediocre customer service they provide. I despise being "that guy" especially to food service workers, but this was a really rough look for chipotle. read more

This place is somehow gross and dirty upon opening. Placed an order for 10:50. Order wasn't ready till 11:15. They weren't even prepared to open, food was still being prepared and several items not available yet. No drinks were ready. No vinaigrette either. Horrible service as well. read more

I was called racial obscenity's in this location and my food was basically thrown at me. Never go to this location their service is terrible! The place is filthy and they have no management read more

They're always out of veggies. They say they have no one to prep them. Last time they said they were out and this was 11:30 in the morning today I went at 11:00 and they still didn't have them. Where are all the workers? read more

The guys gave me a lot of steak, corn, rice, beans,ect. Nowadays for chipotle that's hard for them to do. They treated me kind also. Over all you should go read more

The inside was filthy The staff were nice. And the food was appetizing. Would not recommend.

Took thirty minutes for a mobile order while the restaurant was empty. Employees seemed clueless and avoided talking to me whenever I went up to ask about my order. read more

This place did not honor the buy one get one deal for veterans on Veterans Day That was advertised on their corporate website.

Absolutely awful place to stop by for food! The staff had the worst attitude, cussing at each other, throwing stuff, almost everything was out, there was food spilled all over the counter all the way to the cash register, food and trash all over the floor in what was visible of the kitchen, the tables were filthy and the bathrooms very dirty as well. I would give ZERO starts if it was possible! read more

7:21 PM on a Monday night and out of cheese. Who runs these Chipotles? How incompetent can these people be?

I just walked in and had to leave. No one at the counter to assist me even after several minutes. By the time someone did wander over I had decided I'd seen enough. This place is not clean... food everywhere, all over the counter, all the ingredients slopped over each other across bins. Much of the mess was dried and crusted over indicating it wasn't recent. Between that and the dirty tables and trash on the floor I don't trust the hygiene and food safety of the restaurant. Who owns this place? Who manages it? It is not busy, this is just lazy. read more

We love chipotle, but this location has been a disappointment over and over again. This time my bowl had a bug in it on the lettuce and the guacamole was almost black. Usually it's that they are just out of basic ingredients or the quality isn't great. But this time I had to post a review. How are they serving food like that? read more

This location is struggling, I've reached out to corporate twice in an effort to help the franchise. My first issue was my burrito bowl was a 10/10 on salt level and inedible. I salvaged what I could as it was a to go order. Second visit (almost back to back) the overly salty seasoning was back, but in addition to that the fajitas were gone and the staff was making no effort to cook any replacements. The scraps that were left on the station were burned beyond recognition and pretty much charcoal. Corporate really needs to help this location work out it's inconsistencies. read more

Don't ever ever ever ever ever go here. They are out of meat..correction out of everything on a consistent basis. You're better off getting a speedway burger next door. read more

Young apathetic guy gave me the remnants of guacamole after his colleague commented on it negatively. Then pulled out his phone in full view of the patrons, leaned against the counter and surfed the internet or checked instagram etc. No wonder there are so many low grades for this dump. Never coming here again. read more

My bowl was barely half full, then the chicken was cold and when I got to the bottom it was full of some kind of liquid read more

Chipotle Mexican Grill - Mexican Near Me - Mason, Ohio

Coming here was a horrible experience. The customer service was terrible and the place was insanely unsanitary. The employees were rude and not very focused on their job, along with poor communication between the employees, as when i went to pay the cashier wasn't informed by fellow employees of what was in my order. Not only did the line server NOT double wrap my food in foil when it was still not fully covered, but he also tossed my food across the counter towards the cashier and the open portion touched the counter, and the abundance of food that was scattered across the counter. It's understandable if there is a stray piece of food every once in a while... but their workspace was completely covered and food and quite frankly disgusting. The mess was spread across the entirety of the counter, even to the credit card machine. One of the employees "cleaned" the counter with a rag that just spread the food around and didn't actually clean anything up. A lot of the buckets of food had other foods crossed into each other. Not only was the counter absolutely disgusting and unsanitary but the bathroom and the tables were dirty as well. Employees were being hostile by slamming dishes and throwing multiple peoples food. I love chipotle, but my experience at this location was quite frankly horrible read more

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Ordered the new quesadilla the other night after a 70+ min wait for pickup order, it was awful. Two soft shells with a couple pieces of meat and hardly any noticeable cheese, and not even warm. Was really disappointed, luckily my order was refunded by the less than helpful staff. This is in no way worth almost $10. Epic fail Chipotle! read more

Chipotle Mexican Grill - This is the new quesadilla by the way. - Mexican Near Me - Mason, Ohio

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Came on here to give this place a great review since they were out of fajitas, but after we ordered they delivered them to us in a small cup. Didn't have any bad experience except the outdoor tables were a bit dirty but honestly that's not surprising even at a nice restaurant. read more

The people are rude and the food is subpar. Workers had a problem with giving online orders out to people and told us not her job.

Both the men's and women's restrooms you could smell from the lobby. Anyplace that allows these conditions is doing it in the kitchen too! Tossed our food in the trash and went elsewhere. read more

You can never tell when they're open or not. I'd rather buy a lottery ticket then roll the dice on coming here on the off chance that they're actually open! read more

Oof. This place is real bad. Seemed as though I was really inconveniencing each employee as I was placing my order. Everything was gross - each ingredient had at least two other ingredients mixed in. Food everywhere. Out of small tortillas, carnitas, and lettuce. Forgot my chips despite asking twice. Quality wasn't great - huge cilantro stems in rice and chicken had no crust/char. Would be better for the chipotle brand to shut this place down. read more

Genuinely the worst chipotle I've ever been too. Staff is stingy with the portions and is slow at getting the food to you at best. They must be more focused on delivery orders bc they had 5 people working on those while they left two workers to deal with a long line. read more

Couldn't be bothered with customers this day. Cashier had the thousand yard stare and didn't even acknowledge people as they paid....including me when I asked for an order of chips too. No chips for me today. read more

Kid at the counter was more concerned asking me how I stretched my ears then making my food correctly, touched his ears with gloved hands while making food and nothing was portioned right read more

The food was ok. It didn't taste the way it usually does. What bothered me was that the restaurant was absolutely filthy. All of the tables were smeared with cheese and food. The bathroom stunk as if there was something bad in the garbage (which was overflowing). The floors were filthy everywhere. I could see back in the kitchen area there was food squashed on the floor. What's more is they were not busy, There was no line and the employees didn't seem to be in any hurry for anything. The area where the Tobacco, napkins and silverware needed badly to be stocked and it was also in need of a wipe. I've worked in restaurants and give people grace, but this was just gross. It even smelled disgusting over in the hall by the restrooms (not like someone had just gone to the bathroom, but just DIRTY.) Then a female employee came out of the restroom without washing her hands. The toilet flushed and she came out almost immediately, and the sink was dry. I will never be back to this location ever again. read more