Always very slow here no matter if wrapped around the building drive thru or two cars. But today was not too bad. But charged us to have sides items that was included in nachos grande box out on the side. Food is not consistent all the time and some lady a month ago tried to limit me to one pack of sauce per item. Crazy and she debated back had a bad attitude. read more

Taco Bell - Nachos Bellgrande!! Kicked up a notch - Fast Food Near Me - Mason, Ohio

in my opinion recently, this has become the worst Taco Bell in the tri-state area if you are near Kings Island or visiting Kings Island, do not go to this Taco Bell this Taco Bell will make you wait 30 minutes and get your order wrong. I suggest you go up to the Taco Bell in Maineville or any other Taco Bell other than this one. Post read more

Came through the drive thru before close. I know it isn't the most ideal to come at the last second. But what they did is just wait till close a never acknowledge me on the intercom through the drive thru. read more

This is probably one of the nicest Tabo Bell locations I've been to. Very clean store, and very quick and friendly service!

The food is great for the price and will be good. The service is fast and the workers are nice and friendly. The ambiance is warm, inviting, and pleasant. It's a great place to get a quick meal if you're on a time crunch or to take a date. The food is amazing and overall it always slaps. The only thing is the limited time only menu items will always play with your feelings. The food will never let you down. :) read more

Do not come here. you will pay the Taco Bell price to have terrible service and food that is gross. Paid 13 dollars for 3 tacos with crispy chicken in them. the chicken has definitely been cooked 3 times. it was disgusing hard bread. the teenagers that work this place just bounce around like roombas waiting for the stupid kiosk (not friendly) to beep for them to make an order. this is pathetic and sad excuse of a Taco Bell. read more

Food was okay. Forgot to add the Guacamole and the Chipotle sauce i paid extra for on my Crunch wrap supreme, in which also was as flat as a piece of paper. Tasted like it too. The grilled cheese burrito was okay, but the quesadilla was barely grilled and the cheese hadn't melted, but just stuck down. Service was great and the staff was nice, and asked us if we needed help with anything. It was past midnight, so i give them some slack. read more

After dealing with a door dasher that could not follow instructions, it was a joy to come to this Taco Bell. Dallas deserves a raise or bonus for the patience he has. What a stellar employee!! I didn't even ask for anything extra and he gave me an extra drink and cinnamon twists! read more

Asked to pull up after ordering and paying at drive thru and have been sitting her 40 freaking minutes. This is absolutely ridiculous!! read more

DO NOT EAT HERE!!! Absolutely the worst experience ever!! We waited in drive thru over an hour (fast food drive thru)! Ridiculous!! If we could have gotten out of line we would've!! We finally got our food and we asked Dallas where the rest of our food was? He told us it was inside the taco crate. Told us, with a cocky attitude and threw he's arm up, he said, we could check it if we want?! Had the nerve to get an attitude after waiting for over an hour in drive thru! The food was lukewarm warm, nacho fries very cold, and did not get cinnamon twist we ordered! I've never ever waited in a fast food drive thru my whole life for over an hour!! On top of that getting worst service ever!! Taco Bell needs to shut this place down!! I will NEVER forget the nerve of DALLAS having such an attitude to us!! ABSOLUTELY TERRIBLE!!! read more

Dude.... Instead of smoking outside, maybe tend the long drive through . Service is terrible! Absolutely insane.

Food was okay. Not the greatest. All the ingredients were in the middle and very little nacho cheese on my nacho bell. Fries aren't even filled all the way up. The man in the window was just flat out rude. Cussing at the speaker. Like who in their right mind does that while talking to guests? Now I work in food myself. But never would I purposely, or ever, curse on the headset at the speaker. I asked if there was straws in the bag. Dude said yes. Fuck no there wasn't. At least my food was warm. I guess. This place has went to shit. I will never be back at night shifts hours. Absolutely ridiculous. read more

This place is plain awful. They just indiscriminately cancel your order. I don't understand how a place like this stays in business.

If you're reading this review, I would recommend going anywhere else. Easily the worst Taco Bell that I've ever seen. More then half of our order was wrong. I'll run down the list. The cheesy potatoes had hardly any potatoes. Cheesy roll ups were just filled with cold shredded cheese. Not even melted. No sauce on items that called for it. One item had one piece of chicken and barely any cheese. Their steamer was down so they had to refund us part of the order and change one of the items to something different. No big deal. Except I didn't receive those items either. But don't worry they did try and give us the car behind us's order. ‍ The entire time we were sitting there waiting, one of the employees was sitting on the cash register playing with his phone. read more

Taco Bell - Cheese cold and not melted - Fast Food Near Me - Mason, Ohio

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Lobby not open. No sign to let you know. Quesadilla was not cut through................. read more

Taco Bell - A tall, vertical image displaying a gradient of colors, transitioning from orange at the top to red at the bottom, with no distinct objects or features. - Fast Food Near Me - Mason, Ohio

Old food that's basically inedible. I was excited the brought back the fries, but there were very little not even a full bag and only 5 edible fries, the rest hard as rocks. My son's quesadilla was cold and seemed like it had been sitting for a long time as well. read more

Taco Bell - Nacho Fries - French fries seasoned with a reddish-orange spice are placed in a crumpled paper bag on a black surface. Some fries are spilled outside the bag, and a small container of dipping sauce is partially visible to the right. The background includes a patterned carpet and part of a wrapped item, indicating a casual dining or fast-food setting. - Fast Food Near Me - Mason, Ohio

This was horrible service. Asked for a receipt, received attitude for asking, then give a receipt where the color was half on, couldn't read and didn't even have a total on it. Then proceeded to ask for a new one and lady at the window said she can't do it and then said are u gonna take ur food or not after we already paid, then we asked for store manager or supervisor or general manager and proceeded to tell us she was the manager and we asked for her name and she told us word for word "it's none of your business" and then we drove off. Employee was completely rude, disrespectful, unprofessional, and trashy. Completely unacceptable when I need the receipt to send it to my company. Woekers name on receipt is "Alyssa". Went through the drive through at approximately 7:48pm on 07/19/23. read more

If I can give it a 0 I would. Run down, never open inside but always shows on the app. Get a Del Taco here instead.

This Taco Bell, located right outside Kings Island, I'll bet turns into a mad house when the park lets out at night. I can imagine a lot of park goers wanting their Taco Bell fix after spending the day at the park. Overall it's a decent location. I would say that their seating set-up is a bit wonky. Their table options are either high tops..or low tops. Low tops as in the table comes up to about where your chair starts. Very odd..I can't see anybody being really comfortable with that kind of table. Maybe it's meant for more of a lounging eating experience..but I thought it was just weird. It also makes it difficult if you're there with a kid that needs a high chair..with the high tops being too high and low tops being too low to accommodate one. On top of that, the dining room area was pretty messy the afternoon we visited. It looked like it hadn't been gone over in a while..the garbage cans were all either close to full or overflowing. Now that the not so great stuff is out of the way..let me point out a couple things that were good. The service was great. The person at the register was friendly and got every detail of our orders correctly entered. The food came out super fast and it was all accurate. Also, it was so fresh! Like it seriously might be the freshest Taco Bell I've ever had. Everything was piping hot. I ordered two Frito Burritos and they were excellent. All ingredients were evenly proportioned throughout the burrito. They were hot and the Frito's were nice and crisp. I also ordered two Cool Ranch Doritos tacos..again, the meat was hot and flavorful, the cheese was evenly proportioned, the Cool Ranch shell tasted fresh and delicious. I finished off my meal with two orders of nachos, and once again, the chips were fresh, and the cheese was hot and plentiful. Overall some of the better food I've had at any Taco Bell of recent memory. So yeah, outside of the odd seating and slight uncleanliness, this was a very decent location. Going by food standards, one of the better ones. I would for sure stop by here again after spending the day at Kings Island. The drive-thru might be the best way to go tho. read more

Taco Bell - Fast Food Near Me - Mason, Ohio

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Absolutely horrible service here tonight. Service in the past has bee just okay. Tonight was really bad. My daughter placed an order in the drive through. Got back home and discovered she was given the completely wrong order. I took the bag back to the store inside, and talked to what appeared to be a manager type. I started explaining the the order was wrong, and she stated "wrong order"? So she knew what had happen. She took my receipt and went back to remake the order. When done, she came back and handed me the order. I waited a second, fully expecting her to say something like, "Im sorry for the mistake" or "I apologize" or even a "my bad". Absolutely nothing from her. She just looked at me like, why am I still standing there and what more could she possibly do. Absolutely terrible management. I didn't even ask for a refund or to get something for free. Just any apology. RUDE read more

It was cheap, fast late lunch option near our hotel in Ohio. I kind of wish we had gone somewhere else. The food is as good/bad as every other Taco Bell I have visited. You will know what to expect. Still, I felt like my quesadilla and tacos were on the veeeery meager side. The chicken quesadilla was mostly cheese. It was not particularly crowded and the food took longer than I would have expected, considering how not-busy it was. On the plus side....I found Waldo here. read more

Ordered 2 chicken and cheese tacos, happy hour medium mtn dew Baja blast, and cinnamon twists for $6.05. The tacos had next to NOTHING in them. They tasted good but were gone in 2 small bites. Seriously. Use to come here for lunch on kings island trips and didn't get ripped off like this. Tasted pretty good, but got ripped off 100%. Won't be coming back for awhile read more

Taco Bell - Tacos with barely anything in them this Taco Bell is a rip off - Fast Food Near Me - Mason, Ohio

I have to admit I came because I wanted a quick dinner but 40 MINUTES in the drive thru is UNACCEPTABLE!!! I think I was the 4th car but still.... if I could have pulled out I would have. Once I finally got my food they forgot part of my order and it wasnt even hot like they were waiting on something. I mean I wasnt expecting a 5 star meal but I won't be back soon!!! read more

Best tb in town! Hit and fast. Good drinks. Big walls and snack bar. Nice staff. Coming back every day until I hate it read more

Taco Bell - Yum! - Fast Food Near Me - Mason, Ohio

the inside is never open... what are workers supposed to do? I can't go through the drive through with my 9.5' work van and I'm not getting out In the cold or rain to walk through the drive through anymore, I'm sick and tired of being discriminated against, I'll take my business elsewhere read more

Please clean and empty the trash. The soda machine area was in a pool of water and sticky. Food was normal taco bell nothing special. I know the workers are not paid much but whoever owns this franchise needs to work a little harder. read more

One of the fastest taco bell experience I've had. Hit the drive thru for a few tacos before Kings Island. There where 5 cars in front of me but the line moved very fast. They order taker/cashier said "thank you, your doing a good job!" Several times to me. That put a smile on my face. She was very pleasant! read more

OMG... I write a lot of reviews for places but this Taco Bell literally takes the cake on being the worst at everything. I think United airlines has better customer service than this place. I try to be very simple with all of my orders. This last time all I wanted was 4 chips and two sides of nacho cheese. I got 2 chips and 4 sides of nacho cheese. The line was 7 cars deep and the girl didn't give me a receipt. What sucks for me is that I have a girlfriend who loves freaking Taco Bell's nachos and cheese and I gotta go to the place more than I would want to. If another Taco Bell is on our way in Cincinnati we drive to it instead of going to this place. I live less than a mile from here.... read more

Prices in register higher than advertised price. When brought to their attention, they still charged me the higher rate. I'm not sure if my 1 start trading can do much damage to an existing cumulative 1.5 start rating, but here goes. Looks like neither side has anything to lose. Hard to believe it took 13 minutes for a 5 layer burrito. Everyone in the lobby was frustrated with the fact they were servicing drive thru at a reasonable pace. Horrible experience. Burrito shell was a bit crusty /stale as well read more

This location messes up my order, literally, every single time. Then I have to go back around through the drive thru and it takes another 30 minutes of waiting to fix my order. I have stopped getting my order fixed once I pull out of line, and I just take the survey and call it a day. The food is hit or miss. Sometimes it's hot and fresh and good, and sometimes it's the last scrapings from the container and is neither hot more fresh. Extremely inconsistent. read more

how many people does it take to make 3 burritos with no one else in line?? apparently it's more then four people. we sat there for 15 minutes and watched 4 employees just stand there and laugh not making our food. when we finally got our food it was so nasty looking everything was falling out of our burritos. read more

Avoid at all costs! You have been warned. Worst Taco Bell ever! Nachos Belle Grande was almost just chips. Only had about 1/4 of the toppings that are normally on it. Also all four of our crunchy tacos were broken. Not just slightly broken, but badly broken. And the fillings in the tacos were all over the bottom of the bag (very little in the tacos). My husband had to eat what he could salvage on a plate with a fork! Plus we were not given a receipt! Probably intentional so we couldn't fill out their "survey". We will never again visit this Taco Bell. read more

Haven't been through Taco Bell in years and thinking there is a reason why. We pull up to the speaker, the voice says "we can't take any orders our computers are down. If you want to wait in the parking lot for about 20 min, we maybe can help You, that's how long the computers usually take" then continued to make rude comments as we were stuck there through the speaker. Comments such as "it's a blessing we can't take your order" or "this is the 21st century, we don't use pen and paper anymore" We couldn't get out of line, it's single car with a curb on both sides. We pull up to the window, she opens it and tells us to "get gone" as we asked to speak to a manager about the rude comments made through the speaker she said "I am one" as she was getting a fountain drink, put a lid on it and said "this is mine, not yours!" And proceeded to tell us she "WAS the manager and could speak to us anyway she wanted!" Slammed the window. Maybe this behavior would have been a little more expected from a teenager, however this was a 40 yr old something woman I'm guessing. I wish yelp would let me upload a video of this event, watching it is quite comical and maybe a little disbelief of just how angry she's being. Dear Sandra, I know you really dislike your job at Taco Bell, you made that very clear. With those customer service skills and attitude you won't make it out of that drive thru either. read more

Taco Bell - Sandra having a REALLY bad night. - Fast Food Near Me - Mason, Ohio

Believe all the reviews...they are terrible. Took my order at 1:19, it traps you in the drive lane so you can't get out. Received my order at 2:01. No apologies, just cold food. Horrible. read more

I arrived at 4:55pm on 3-13-18. My order wasn't taken until 5:29pm in the drive thru. I didn't receive my order until approximately 5:40pm. When handed my order I didn't receive my drink and the order was missing an item. When mentioning this to the team member, he shut the drive thru window and said "oh my god" in a very frustrated manner. There were three cars in line in front of me when I arrived. The fact that nothing was done compensatory for this ridiculous service is mind boggling. I have NEVER experienced such a long wait at a Taco Bell. Having operated many restaurants myself, I can't believe it is that difficult to make the food items and serve people in a more prompt fashion, even if I were working by myself. From what I could tell there were at least three employees working! read more

Avoid Mason Ohio Store: 5418 Kings Center Dr, Mason, OH. Been two weeks and no response from company, Two weeks and no contact back from Taco Bell or Franchisee. I have not been to Taco Bell in 15 years, but heard some great comments about your breakfast, so decided to try it When I walked in, there was no one in sight, so I moved further into the store and looked over the 5 door counter so I could see into the food prep area. What I saw next is very appalling, an associate (manager) was filling the cheese container from a large bag, she reach down with no gloves on and grabbed a large handful of cheese. She then proceeded to place the food and her fingers in her mouth. She could not fit all the cheese in her mouth, so she threw it back in the cheese container, some of which was pulled out of her mouth. At that moment she realized I saw what she did and ran to the back to hide. I yelled back that I'm leaving, but I'd first like to speak to the manager. A different associate came up to the front and said it was the manager that threw the cheese from her mouth back into the cheese container. I heard the manager yell up to me that she was sorry, but never showed her face. It was the most disgusting act I have ever witness at a restaurant and at that it was the manager. To make things worse I saw no action from the hiding manager to remove the cheese container, she ran away from the situation. I should have contacted the health department. All I can think about is what if she is spreading the flu or worse has cold sores (herpes virus). read more

I am writing this review as I sit in line at drive through. Have been here for at least 20 mins and there are still 3 cars in front of me yet to order. "Fast" food. Lol I am stuck so have no choice but to either jump the curb or just wait it out. Hopefully the food is better than their service. read more

Absolutely filthy inside, every single table. People upfront was rude, the loud boy who brought my food made fun of my name and how I said it when he stepped back inside the kitchen like I couldn't hear him. Also told me he "couldn't with my ass" after I told him and laughed obnoxiously. He was also cussing loudly making it very unpleasant to sit down and eat. read more

Do not go there!!! We decided to late to look for food. Yup everything was closed except Taco Hell, I don't like Mc D so Taco B it is. We didn't wait that long but they took their sweet time to take our order and then we got the "we don't have that , No nachos , No quesadillas, no Gorditas and I was not sure if I was mad or laughing and i was like are U pranking me ? Then I asked if we can get chicken tacos and ordered 15 , and they said " only 5 Items per customer!!! WTF!? Is this place Fck Up!? Or what!? They didn't ask if you need drinks, sauces we didn't get napkins only the five sad half almost empty chicken tacos. WORST fast food and service in my life!!! read more

We went to Taco Bell at 11:00pm and they close at 12am we waited in the line for 20 minutes and they served the cars In front of us and just stopped at us at 11:20. There was multiple other cars that had been waiting and when we got out and looked to see if anyone was in there we saw 2 coworkers making out in the parking lot and 2 men in the back of the kitchen saw us and wouldn't serve us or talk to us or any other person in the line. We ended up going to McDonald's and watched other cars try to go through. Every car ended up going to McDonald's. read more