We stopped by the Field's Ertel Chickfila around 5pm on a weekday, so they weren't very busy. The dining room could have been a little cleaner but it wasn't too bad. We ordered our meals, got our drinks, then had a seat. Our food came out quickly and was hot and fresh. read more

Chick-fil-A - Fast Food Near Me - Mason, Ohio

See all

Stopped in to grab a quick bite, ate inside which is rare for us. Overall speedy service, this location was not the best I have been in but for a fast food place it was good. Order was deliver quickly and as expected. Tried a grill sandwich for a change of pace it was surprisingly good. We got to meet the cow! read more

See all

The wait is crazy. Especially for how many workers are goofing around. This place needs to either have better employees or better managers. 20 minutes for mac and cheese? This isn't a restaurant it's a fast food place. Especially when you put the order in before and they don't even have it ready. What a waste of time. Didn't even taste good, tasted like it was sitting there for an hour. Horrible workers. Horrible place. read more

Chick-fil-A - The place. - Fast Food Near Me - Mason, Ohio

That milkshake and I formed an unspoken bond that I'm not ready to unpack, it was so thick and cold and perfect I fully stopped paying attention to my surroundings and just existed with it like it was the only thing anchoring me to reality, I went in for ice cream and left feeling like heaven. But they didn't say "my pleasure" when I ordered, so 4 stars. EDIT: THEY DIDNT GIVE ME A CHERRY. 2 STARS read more

Drive-Thru on a Saturday at 8pm. Line was extremely long but whole process less than 10min. The young man outside who took our order was extremely courteous and professional. The young lady who handed us our food very friendly. Ordered 3 kids meal, 2 chicken deluxe sandwiches, a sunjoy, and banana pudding milkshake. The food was perfect, fries best I have ever had from Chick-fil-A. Hot & Crispy. Kids were a little disappointed no little toy/game/or book with their meals. Milkshake was delicious. Will be back if we are in the area. read more

Chick-fil-A - Fast Food Near Me - Mason, Ohio

Montgomery Community Church on Friday and Saturday help Building Hope where we built 6 home frames for families who have lost everything. This Chick-fil-A franchise made over 300 sandwiches, salads, drinks for our event and everything was wonderful. The Chick-fil-A employees support was great and made us feel special in supporting this event. We will be back for more catering in the future, your chicken sandwich's, strips, wraps, salads, iced tea and lemonade, are the very best. Gary Morgan Montgomery Community Church Volunteer read more

Chick-fil-A - Volunteers building home frames for 6 homes. - Fast Food Near Me - Mason, Ohio

So to be honest I don't go to Chick-fil-A a whole lot because I feel like they're overpriced the lines are normally crazy this parking lot wasn't that great it was a little confusing I went ahead and ordered on the website I went because I was rushing out the door this morning felt really tired can just needed some decent healthy food before I went to the gym I got there parfait with fruit and granola on top for $5 though it's really not bad like it's pretty tasty they could maybe put some more fruit in there other than that if I'm on a tight squeeze and I want something healthy it's definitely a go-to read more

Chick-fil-A - Fast Food Near Me - Mason, Ohio

This location NEVER gets my order correct. First employee confirms... second employee confirms and then my order is wrong. Today was the third time in a row and I'm done. I will never be going back. read more

The food was great except it got cold really fast, especially the fries. The flavor was great though, except the chicken seemed not cooked to order, as it was dry. The cashier got upset that we didn't redeem multiple coupons the right way, but her colleague fixed it in no time. She started talking about how "this is what I was afraid of, I told you that you had to blah blah blah" really rudely. The manager resolved it though, the over stimulated cashier was put on kitchen duty and they gave us free milk shakes. read more

On National chocolate milkshake day how can you not give Chick-fil-a an A rating. Their shakes are consistently good, reasonably priced and always available! Never icy and the whipped cream is ample and fresh! We like this location because the people are friendly, orders are right and they will do the fries "extra crispy " the way I like them. I'm not usually a fast food person but if I'm in a hurry or traveling this is one of my go-to locations. read more

Excellent customer service! Excellent food! Even in the cold, the employees were still pleasant.

Our experience was awesome. Even though they were slammed, they kept it moving. The older gentleman in the christmas suit REALLY made the crowded lobby seem fun. read more

Love the food and service! The shakes are scrumptious! Wrap are delicious. Salads are good for you. All very well done. Healthy eating. read more

I don't stop here often, and maybe I just got a bad cookie this time around, but it was flat and hard. You guys used to have some of the best cookies! It's a little disappointing. read more

Chick-fil-A - Chocolate Chip Cookie - Fast Food Near Me - Mason, Ohio

See all

Chick-Fil-a is hands down one of my favorite place for a chicken sandwich. NOT AT THIS LOCATION! Never have I experienced food this terrible. My girl and I decided to stop and grab a sandwich meal before we headed off to the grocery store because you never go grocery shopping when you're hungry. We went through the drive Tru at 2pm on a Friday afternoon and parked at the huge parking lot next door so we could both enjoy our food while it's hot. To our disma, both my regular sandwich and her grilled chicken sandwich were cold. I mean cheese not even soft let alone melted. Buns felt like the were just taken out of the fridge and waffle fries cool. Yes we were hungry and I don't take food back for any reason. (They know how they sent it out in the 1st place) This store needs to be put on notice. Like I said earlier in this write up, I love Chick Fil-A. I will never eat at this store again. NO STARS FROM ME read more

This location has the worst online pickup order system ever. I waited over 20 minutes for the last 2 orders I picked up there. Also, they hide the orders in the back so you can't just grab them when you walk in. When I walked in today at 7:50 in the morning there were five people waiting in the pick up area. It's actually quicker to go through their ridiculously long, drive-through line. Also, this location has the most unhappy Chick-fil-A workers I've ever seen. read more

Great food. Fast service. Mmmmmmmmmmmmm. Chicken sandwich is great. Combo#1 minus pickles. Fries are very good too.

I had a great experience at this location. Didn't use my app since I was so close. They weren't too busy inside so I went in. Staff was friendly and got my order in timely manner. My side and drink were free, even better. Got the chicken minis which I love. So they came out fast considering I got waffle fries too. The food was really good. I love that bread in those mini, wish there was a larger version. I had the lemonade and sweet tea (mostly tea). It was a good meal and quality service. I will be back. read more

Chick-fil-A - Hashbrowns - Fast Food Near Me - Mason, Ohio

See all

I wish I was the franchise owner of this restaurant, they line the drive thru around the building. I don't get it though, what is so great about the food? The original chicken sandwich has a horrifying ingredient list longer than your arm. Lots of chemicals including MSG monosodium glutamate. Prices went up from $3.49 per baseline sandwich to $3.89. Service is great and I respect the Christian values but why the hype? Chicken product and fries come in frozen. Maybe the Mac and cheese is made from scratch? I don't get why so many people flock to this place. If you have kids, I get it. One if the few fast food joints left with a play place. read more

What a HUGE difference from McDonalds by UC yesterday. 3 x as many cars today in drive thru. Rico-who took our order was super sweet and smiled and so professional and courteous. Before I could type above, food already being handed to us with a very nice smiling lady confirming our order again. Love this company because all locations I visit have the same high quality standards . This place understands gluten free and ways to minimize cross contamination. Separate driver for fries only and no breaded items is key to know and understand as a consumer. Most places do not do that. read more

Chick-fil-A - Double line of cars around the building and out to the street!!!!! - Fast Food Near Me - Mason, Ohio

Out of all the Chick-fil-A's I've visited over the years this one ranks as one of one of the worst locations with regards to customer service. The food is typically what you expect from a Chick-fil-A. Having moved recently to the area from Atlanta maybe I'm used to the level of customer service you get at Chick-fil-A's in the original location from where it started. Every time I go here and hit the drive thru I end getting a very non CFA experience. In fact we had a guest in town this past weekend and she even commented on how unfriendly the service was. Unenthusiastic, bored, rude, attitude are words synonymous with those other fast food chains out there. Unfortunately, that's what comes to mind when I think about this location. They need to send the staff back to some good ol' CFA service training as this does not come close to meeting the bar. read more

I don't usually agree with their politics, but they have solid food, and their staff is always friendly, efficient, and professional. And it's hard to ignore their milkshakes. read more

Slowest chick fil a I have EVER been to. I ordered online and choose pick up in the drive through. I am now stuck in the drive through we aren't moving: Come to Indiana they will show you have to make a chick fil a run read more

This is a terrible chick fil A location. They routinely short on sauce and have completely omitted items from my meal on several occasions. If you go, make sure you check your bag before you leave. read more

I am not proud of how often I frequent this Chick Fil A, likely at least once a month. Here is why I go: - very clean (the bathrooms are occasionally iffy) - food always hot and consistently good value - kids (ages 2.5 and 5) looooove the play place and I can just chill after after a tough day of work or a weekend morning The con (besides their corporate policies) is the drive thru can take FOREVER. Worst during weekday lunch in the summer, but pretty bad all weekday lunches and occasionally weekday dinners. If it looks long, even if both lanes are open, PASS. Side note, the kids indoor play area is clean and nice, but can get borderline Lord of the Flies. Now that I have two kids, I accept this and don't worry much but I was pretty surprised with my first and just watching all the kids interact. Not like violent in any way just a lot of activity in a pretty small space. Tends to be much less crowded at breakfast time. read more

It was on a road trip to Cincy that I had a craving for what I consider the best "fast food" spicy, crispy, chicken sandwich ever. I recently discovered the perfect sauce too that matches up with my extra pickles - sweet n spicy siracha! Of course, that isn't why I rated 5 stars. I dined in that day and opened my bun to add the glistening reddish orange sauce and noticed the chicken was about 30% smaller than usual mainly due to the piece being a moon shape. I really thought nothing of it and finished up my sammie. I cleaned up my table and was ready to get up until a young lady approached me and told me how long it took ChikFilA to perfect the crispy spicy chicken sandwich. We then entered into small talk and ended up somehow talking about leadership and the mindset of an entrepreneur. I ended up telling her about my irregular sized chicken and she immediately conjured up a replacement with my favorite sauce. It definitely was not needed but she explained how their staff was trained not to serve those. I happily took it and saved it for a snack later. It was just as good and I just want to thank her for the experience. Her name is Heather and she is the owner. Thanks so much! read more

SLOWEST Chick-fil-A EVER!!!!! Not even the busy hours. Right now. Cars are at the window waiting on food for over 2.5 minutes and once you're in line at drive thru there is no way out. Completely stuck here and not happy!!!! read more

The only chik fil a in the country that can't get their ordering system down. It's absolutely ridiculous how unorganized and ass backwards it is. Freaking kids running around taking orders in whatever order they feel like. No concern for the line at all. I HATE THIS LOCATION. read more

TERRIBLE LOCATION. Poor Poor customer service and messed up orders multiple times. Find another location!

Extremely busy. I guess I can't use Yogis I'm line "Ni one goes there anymore. They are too busy." Food was good and service was great considering the amount of business. I even treated myself to a seasonal Peppermint Chocolate Milkshake. read more

Chick-fil-A - Fast Food Near Me - Mason, Ohio

Disappointing they won't re-open the play area. Feels like they're choosing profit and convenience over a good experience for children and guests. read more

Stopped here 10 minutes before close. There was a very long line in the drive through and they just hauled through it. We had our food in less than five minutes, and it was piping hot. Just textbook Chick Fil A. read more

There is always a line there, but it shortens quickly and the service is great as well as the food. Would recommend

Chick fil a is one of my favorite lunch places! This location is one of the better ones in Cincinnati. However, the chicken has been getting saltier than usual, so I'm not sure if that's a franchise issue to address or not, but it can be off putting. Also the kid's play area is disgusting. There is visible filth and grime all over the area. My daughter wanted to keep playing there, but I did not want her any where near the play area once I saw how gross it was. I am going to launch a formal complaint with the health department on this matter. read more

Ordering process was very good but after that it became a incredibly frustrating experience. The girl serving us in the drive thru window, started by asking if our order was under the name "Jeff." That was not our order name but when we said no she got super short and snappy. We then told her our order name and she snapped "yea yea I know" as if she did not just ask us if we were someone else. She proceeded to not give us our receipt when we had asked for it and once we left, we noticed they did not give us any of our sauces. We saw on the bag that it stated were were supposed to have sauce but it was clearly overlooked. It was too late to go back so we were unable to go back and get it fixed. While the person who helped us order was very friendly, it was a very frustrating experience. read more

Chick-fil-A - Order on bag that stated we were supposed to have honey mustard and CFA sauce :( - Fast Food Near Me - Mason, Ohio

Favorite fast food joint! Because it's real chicken! Also they always get my order right down to the correct number of sauce packets and plenty of napkins. Food is piping hot and delicious as always. Staff is outstanding, service is fast. I have no complaints! Only it gets very chaotic during lunchtime but they are so efficient with the volume there are two drive thru lanes. Young people always working there it seems like. Favorite meal : 8 pc nuggets or spicy sandwich, with Polynesian sauce and waffle fries! Salads are fantastic too, but if you are going to Chick-fil-A why order a salad... read more

I have been here dozens of times over the past 12 years. The service is always great and managers very friendly. The GM has been there for the entire time. The parking situation is a disaster! The drive-thru backs up onto the road so you can't pull into the lot. Use the 2nd lot if you are lucky to find a space or park by the office building. Don't come in on Merten - come in the street past. I am an A-Lister at Chick-Fil_A because I come here so often. Calendars are great deals with the monthly perks. They regularly offer free breakfast deals. Now it is on Wednesdays. On the rare occasion my sandwich or fries wasn't warm enough, they were happy to replace. Never go wrong with a Chick-Fil-A sandwich or salad. Milkshakes are great! Kids love this place. I can do without them running around but it's better quality than Mcdonalds and has a playground. The owner and his wife also own the Voice of America one. They are very friendly! read more

Worst chick Fil a I have ever been to people were rude didn't even say my pleasure or had any manners. I got the chicken minis my absolute favorite and they were cold and the chicken was very dry it was awful I also got the sausage burrito and it was also cold. I ordered a sweet tea and they forgot it. I will never walk into this location ever again read more

Great service ! Staff is so very courteous - and of course the food is so good , fastest drive thru ever!

If you're looking for a fast food restaurant with some pizzazz, this place is it. Out of all the fast food joints, Chick-fil-A seems to present itself as one of the healthier options. In fact, I don't think I have ever been here when the line hasn't been wrapped around the building (word gets out!). The great thing is, they handle the crowd well. The drive-through line does go pretty quickly. On days when it is packed, they will even open up another drive-through lane to help speed up the process. They are also very polite! What other restaurant greets you with the question of 'how may I serve you'? I have always been helped, and the employees have always gone the extra mile. I'm greeted with a smile even when they are busy. On their menu, they tell you the calorie count. They also call out all grilled items, referencing a healthier option. For kids (and adults too!) you can substitute fruit or juice for your meal to make it even healthier. I'm also a huge fan that they allow their employees to have a day off on Sunday to spend with their families. This company seems to take a value in their beliefs and even manages to serve quality food with a smile. I would totally recommend! read more

See all