If you're in a hurry, this might not be your best choice of fast food restaurants. Service was not fast but the food was served hot and delicious. To compensate for the slow service, they voluntarily upgraded our regular fries to large fries. Staff was friendly and polite, service was efficient although a bit slow. My spicy chicken sandwich (with fries) was great. My wife ordered the small order of shrimp (with fries). Her shrimp was what delayed the order but everything was hot and fresh. read more

Service was terrible! I tried to order the $6.99 big box multiple times. The person at the register kept telling me it was $21. I pointed at the sign indicating the price and repeated my order multiple times. Finally I told the person they needed to get the manager.the manager explained to me that the person was special needs. I suggested they be supervised if they're going to run the register. The manager told me I was completely inappropriate and inconsiderate. I explained to her I'm a military amputee. I understand what it's like to have challenges in life. She told me I don't understand and then said I had to leave the store. She wouldn't wait on me. Zero stars do not recommend. read more

As usual we didn't get all of our order. The young man at the counter could not be more rude. I was told a credit cannot be given unless I come in, so I'll be right there when they open tomorrow. We haven't tried eating here in over a year did to bad service, wrong orders. Etc. I don't know why we went back. read more

i liked my tenders those were 10/10. There was a kid named Danny supposedly, looked of Asian descent. My family & I came in & well we were polite so there wasn't any need to be rude, faces made , & impoliteness. Now im not sure if being on your phone is okay behind the register there but it looks unprofessional. Wish this staff the Best read more

There was a wait for chicken tenders but they were very up front about it and I was literally craving Popeyes and they told me pull up and the girl who took my order must have been the nicest girl ever!! She was an absolute G! If a manager reads this give the girl with the awesome nails a raise bc she was such a genuinely nice person and I didn't even mind the wait :) over all amazing experience! 10/10 would recommend (for customer service not for speed) Her name was Arielle!!! read more

Ordered through drive through. At window, was asked to pull ahead and wait after paying even though no other vehicles were coming through the drive through. When they finally did come out with our order, we left to drive home. When we got home, we found that they gave us a wrong order and much was supposed today be delivery. We paid more than $20 for somebody's $13 delivery order. Pretty sad that as slow as they were they couldn't get us the correct order. The tenders that were included in the order were skinny with hardly any meat, mostly batter. For supposedly being the best fast food fried chicken, that was certainly not our experience. Horrible experience all the way around. Won't be back to that location. read more

the food wasn't even cooked all the way sad that now they will have a lawsuit for making me and my family sick from simanela and food poisoning. they don't change their gloves at all and won't even keep the food to temp just shut this location down already read more

Ordered about 45 minutes to closing. They didn't have many mild options left so we were left with nugget option. Received two orders of 8 piece nuggets and both boxes included hardened pieces that appeared like they had likely been sitting awhile. Some pieces looked pinkish, but also hard? It was inedible. Mac and cheese included huge globs of cheese while also appearing soupy. It was odd. Couldn't get my money back because they had closed by the time we could get back to hotel. Chicken sandwich was disgusting. Took two bites and threw it out. read more

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Wow has fast food gone down hill. Chicken tenders were more like bread tenders with no chicken. Chicken was ok, but nothing like Popeyes I remember. When did they start not making Mac and cheese on-site?! The Mac and cheese was chunky and definitely not good, like they froze it and then microwaved it. Not good at all read more

This location is inside a gas station. Seating is virtually non-existent. I was there to buy gas ... and curious about all the raves about their new chicken sandwich. The spicy sandwich was just okay - not very spicy. Chicken, a small amount of sauce, two pickle slice on a plain white bread bun. It was flavorful. I would have preferred a bit of lettuce and tomato ... but that option is unavailable. Will I seek out Popeye's whenever I am craving a spicy chicken sandwich? Only if Chick Fila or Wendy's is not nearby. read more

Went thru the drive-thru at Popeyes ordered a 2 piece meal. Will not be coming back. The chicken was cold the fries were cold and the biscuit was plain. The service was quick but I would not have had a problem waiting for a fresh meal. read more

I went through the drive through on 6/8/23 and gave my order. When I went up to the window, they said they didn't have an order with my name. When I went over my order, they confirmed that was ordered, but not with my name. The lady then said, "if you said you're order, you weren't talking to anyone because I don't have your order." They never once offered to let me give my order again or assist me. I went to another restaurant. I was shocked at the attitude and lack of customer service. read more

Stingy on the sides confusion on what customer service is and an odd drive way to boot idea there drive to a better location for my food yes they are speedy but if you only get a handful of fries do you really want to stop here? read more

Popeyes Louisiana Kitchen - This is the scene of the crime : Lack of fries - Fast Food Near Me - Mason, Ohio

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Closed at 7pm? I realize places are short staffed these days but come on. Already closed on the weekends now they close super early during the week too. I'm surprised that places like this still stay in business. read more

The people who work here are idiots. I tried twice to get chicken tenders and mashed potatoes without gravy. Both times they screwed up my order, the second time I made them just refund my money. I'll never be going back to this location. read more

Check your stuff. Nothing looked off when I checked it but when my daughter opened her sandwich the bag was half ripped and half eaten. I called and talked to someone there to let them know and she was apologetic and offered a free meal but we only head up this way once in awhile and always stop by here but from now on I will definitely check my stuff better. read more

Popeyes Louisiana Kitchen - Classic chicken sandwich - Fast Food Near Me - Mason, Ohio

Stopped here because I've been talking about wanting to try the spicy chicken sandwich forever now. We got two spicy chicken sandwiches and a kids tender meal. Line did take awhile but the guys at the drive thru was super nice and friendly, kind of funny also. The sandwiches were huge! And not to mention very juicy and amazing. We'll opt for Popeyes if we're craving fried chicken. My daughter loved the Cajun fries and chicken. read more

I have gotten 3 bad meals so far Dark almost burnt and the rest was oily taste like old burnt oil . Don't use drivethru read more

Who is running this place? This HAS to be a joke! This location is horrible! The eating area is filthy and the employees are so rude, you'd swear they were told by their manager to turn away business. The first time I visited, I counted seven people behind the counter and not one of them greeted me. My order was small, but still took 10 minutes to receive. The chicken was either over-cooked or had been under a heat lamp way too long. Was it just sitting there during my entire wait time? My second attempted visit, I called ahead and told Popeye's I would be picking up two of their 16-piece family packs in 30-35 minutes. I was trying to be courteous so that they weren't blind-sided with a customer wanting 32 pieces of chicken. (Mind you, I did the same exact thing with the Hyde Park location a month prior, and my order was ready within 15 minutes.) The girl who answered the phone actually said to me... no joke... "We need at least an hour and a half for that kind of order because we keep running out of chicken." Let that sink in. Running OUT of CHICKEN. This is a fast food CHICKEN place. One. And. A. Half. Hours. What the cluck. My friend loves Popeye's and this is the only location nearby to our work, so I was willing to risk it for him after my first less-than-ideal experience; until that phone call. THAT was beyond my tolerance-meter. I wasn't in the mood to deal with that level of incompetence, so I just said, "ok, thank you," hung up and called a pizza place down the street instead, where I spent twice as much money, but was able to pick up six large pizzas in 15 minutes. Epic fail, Popeye's. Get it together. read more

We have enjoyed Popeyes many times in the past, but this particular Mason location near Kings Island went straight downhill when the pandemic hit. However, the pandemic is mostly over and we picked up a spicy chicken family meal yesterday May 16, 2022 and it was terrible. The chicken was old, overcooked, and nothing but a bunch of dried up thighs. If Popeyes had no decent prepared chicken available they should have warned us. On top of that their prices were up about 25%. NEVER AGAIN! read more

I ordered the 8 piece Meal which includes one side and biscuits. Person at window did not seem to know what they were doing, Got our order home and NO biscuits and the chicken was all the same pieces, and only 7 pieces, no variety of white and dark as described on the menu. No legs or thighs or wings .We have a 6 year old that only eats legs, so she went hungry and ate peanut butter n' crackers for supper and two other family members who do not eat white breast meat (it is too dry) So they had to find something else to eat at home for supper. One person could not eat 7 breast, so 5 pieces got thrown out to trash. It seems this location just give what the hell they want because they had an over abundance of certain type pieces of chicken and WHAT happened to the biscuits that were were suppose to get. Horrible experience will never go back to that location again. Waste of $20 read more

Ok here's the problem and it not the quality of food. This location has some of the worst service I have ever received from a fast food place. More than half the time you place an order when you get to your destination and open your bag the order is either wrong or missing all together. Basically no one checks the order that it is complete and accurate. This happens again and again and again. Believe me we call in and they known it. You would think they would correct this procedural issue to increase service. The kicker is when you inform them they can't take the fact they make this error over and over with no resolve and they get offensive and rude like it's our fault. Seriously time to grow up and fix your processes. Shame on us for not double checking every time but WE SHOULD NOT HAVE TO. After this last time we may not return as the employee was extremely rude when we brought it to her attention via a phone call. read more

After a long day at work I decided to stop with my kids to get a 12 piece bucket of chicken. To my surprise I was told it would take 15 mins before my order would be ready! This was my first time at Popeyes so I was very dis- appointed. I am a regular at KFC and have never been told they didn't have chicken ready! The manager made a comment that Popeyes is not fast food! I decided not to wait and went to Burger King. read more

Always Awesome food . Super friendly. They do get crazy busy sometimes but well worth the wait . The only thing wrong with Popeyes is they need one in Blanchester Goshen an Milford . KFC is ok but will never be Popeyes spicy chicken. Only thing that would be better then Popeyes Chicken is FREE Popeyes Chicken . . Thanks Sabra an Scott . See you all soon Roger PASS THE CHICKEN PLEASE . read more

Staff is amazing. Sabra, and Scott are a blast we love visiting this location. Everyone is super friendly. Our food is ALWAYS FRESH. SCOTT IS THE BEST AND ALSWAYS ASKS ME IF I WANT HIM TO PUT ME A PIE DOWN FRESH. As you can tell we are regulars and love visiting this location. Thank You all so much for such a great job we love ya all. read more

Chicken never ready no matter what time of the day you go Stopped for lunch today and had no mild and limited spicy chicken available this is third time last time bad management read more

Wrong kind of tenders, wrong number of tenders, they forgot an extra biscuit that I paid extra for, under filled shrimp. Very bad experience and will not be ordering again. read more

Evidently I should have called ahead. I caught them flatfooted when I had the audacity to walk in and order chicken. 15 minutes later.....

This place is awful. 20 minutes to get my food. DO NOT RECOMMEND. All I wanted was to get some chicken and be on my way home after a long day at the park. Way too short staffed to be right next to Kings Island. I'd expect more from an establishment this close to an amusement park. read more

This place is going down hill fast. They loss a lot of good help and the place has got very dirty.. Where did Maggie go? I use to eat here 3 times or more a week. read more

Went in on a Saturday night. It was busy , I put my order in. Two $5 big boxes. Only waited 5 minutes. Checked the order . It was all there including sauces. Food was fresh and hot. We have no complaints. And it was our first time there . read more

I've had a bad time at this location because the employees just didn't care, maybe 4-5 months ago. I was just there tonight after leaving Kings Island and had no problem at all. The lady behind the counter was very nice to us and took care of us. I'll definitely go back to see if it's that nice again. I sure hope so. read more

they messed up the whole order, the people were very rude and one of the people helping us was the manager and the food didn't even taste good read more

Every time I come to this Popeyes they seem to just never have their shit together.I came through the drive thru and ordered a 5 piece spicy combo tender and a 3 piece mild for my girlfriend.They said it would be a 5 minute wait which is okay and asked me to pull forward and wait for them to bring my food out.After literally waiting 20 minutes I went inside and two families (party of 5 and party of 4) I had watched pull up and walk inside after me already were sitting down eating their food.It took another 10 minutes for anymore to even ask what I wanted and even then they didn't,I had to finally catch the girl walking out with my food after 30 minutes total of waiting.But before then he (manager in blue shirt) proceeded to tell me they were out of buscuits and that he was sorry.Well how about extra food or a discount.AND I asked for blackend ranch and buffalo and didn't receive either.After driving down the road I realized and returned once again.The only reason I didn't give this rating an even shittier rating was because NICK corrected my food,gave me my biscuits,and seemed to be the only one with any kind of management skills.Whatever male worker who was wearing the blue management shirt just walked around and was acting like his job was dreadful.The young woman with dyed Red hair and the elder cook or dishwasher in the back were the only ones doing their job.Now I'm home and the second I pull in my driveway I check on the chicken I waited a half hour for is now cold with not even the slightest bit of warmth. Might as well just walked into Popeyes and let them steal money out of my pocket.What an absolute joke of service besides Nicks outstanding customer service and doing the right thing and the younger red head and the elder man cooking or doing dishes in the back staying busy. read more

Showed up at 8 on a Sunday wanting a 5 pc spicy tender combo, was notified it would be a 5 min wait, which was no big deal. But then 2 minutes later was asked if I would take mild because they didn't want to defrost any spicy tenders. So I just took my money elsewhere read more

Good food bad service! The guy and girl working here were rude and to busy talking about their personal life to get my order correct. They left out two things I ordered. When I told them they slowly got it and then tossed it in the counter and walked away. No sorry about that or my bad just waked away. read more

Ordered 9 pieces of their chicken tinders and a 2 piece meal. The chicken was very dry like it had been sitting for quite some time.