Came at 9:30 on Saturday night and they are open till 10:30. Six people working here. BUT THEY WOULD NOT LET US SIT AND EAT OUR ICE CREAM. We drove 30 mins out of our way to come and eat in the store not in our car. Disappointed. The young men that served us were very friendly though. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Hackettstown, New Jersey

We went through the drive through tonight for a quick family fun snack. The drive through was kinda rundown and you could barely hear the speaker. Other than that it's the only complaint! The order was correct and the service was quick! Everything was well made and the ice cream tasted delicious. Other Dairy Queen's I've been to the ice cream was melting by the time you get it and it's to soft. Not this place! read more

Wish I could leave no stars. They never have chocolate ice cream, always short staffed. My blizzard isn't mixed. Long line for no reason. Workers were rude, laughing and making fun of us. Instead of laughing so much, they should use that energy to mix my blizzards better. read more

Drive thru order took 35 minutes no exaggeration and there was only 3 cars in front of me

The cashier just seems over life . I got my order and realized I didn't get my queso for the pretzels . I politely asked for it and she tells me it cost money. I told her it always came with it but I'm not gonna go back and forth at that point. As I'm paying for one I showed her my app confirmation and it clearly says it comes with the cheese . Now the normal thing would be to accept you messed up and just fix the error but she rather say "she don't control the app " and walk away. I left without even getting the cheese cause she went in back to get it and I really didn't wanna taste w.e extra ingredients she was about to put in it. Never again. Sad because u would assume with all the bad reviews management would or the franchise owner would try to fix it. Big ice cream mess on the counter as well and the same girl to worried about telling Alexa to play he weekend to wipe it up read more

This Dairy Queen sucks. The workers are very immature, unprofessional, and lazy. There can be nobody in line and it will still take 20 minutes for them to make a small order. The workers are always in the back messing around and laughing which you can hear through the speaker when you're ordering, which makes sense as to why it takes so long. This Dairy Queen also never has either vanilla or chocolate, how can you not have these basic flavors at an ice-cream place. It's almost as if management is non existent, doesn't care, or is part of the problem. I have never heard of anyone with a good experience here. read more

The service here is mediocre but the food tastes ok. When ordering a meal before I have the chance to pay the workers would make the life cream and ask if I want it in the freezer, then the food would come out 10 minutes later. The atmosphere is decent as well. The cakes are always good read more

Actually, the worst customer service I've ever experienced in my whole entire life, first of all we pull up and they're mean right off the bat rushing us on our order second, we get to the window. Our order is wrong. I ordered a pumpkin blizzard. Didn't even add any of the toppings on it just handed it out the window. It looked like plain ice cream second we got a plain ice cream with sprinkles on. It didn't even add the sprinkles and was mad to put it back on and gave us attitude and dirty looks and when I pulled up to the window, they're making fun of how we spoke I think you guys need to get new workers because I won't be coming here again and yes, I'm writing this in the parking lot because I don't care if you don't like your job go get a new one read more

Service and quality are terrible everytime I've come I've tried to give a couple chances but after sitting in the drive through for 20 min with juat One person in front of me I will not Be returning read more

Always good food always good people in there. The ice cream is always good. We're very happy with everything that we get when we are there.

took them 5 minutes to finally take my order on the drive threw and one i got my ice cream it was wrong!!

This DQ is consistently slow and they have no idea how to divide their efforts between drive through and counter. And the floors are disgusting and I think they empty the garbage once a week! Manager should be fired UPDATE Service is faster but servers don't wear gloves and put their hands in the toppings to put them on your ice cream - the floor was clean and the garbage was empty. UPDATE 2 SO - Corporate DQ contacts me and says servers don't have to wear gloves so the guy with his arms elbow deep in the sprinkles is OK by them. Personally we have gotten so frustrated with this place we are never going back. Cold Stone is just up the road a piece... read more

Dairy Queen Grill & Chill - Normal condition of the floor. - Ice Cream & Frozen Yogurt Near Me - Hackettstown, New Jersey

You know, I'll give this a 2 star because the ice cream there is amazing don't get me wrong, but, I don't really recommend a job here since the manager decided to let my boyfriend go because he wasn't "fast-paced" and he just started his job there at this place. He got let go at his soon to be 3rd shift only because they did not have the time and patience to actually help him out. Honestly, do not hire people that start their shifts in one week just to get fired because y'all can't train people properly with patience. Be glad anyone wants to work because most people don't want to work. :)) read more

My family of 6 went to the Dairy Queen at 22 NJ-57 Hackettstown, NJ on Saturday afternoon 8/10/24. A meal deal was advertised on TV and also on their web site. I checked before going there! Upon ordering six said meal deals we were told that they don't participate in that! If that's the case then why is it being advertised on TV and on their local website? This is a "bait and switch tactic", false advertising and is against the law! We ended up going for pizza instead. It seems like every time we go to this DQ there's an issue with one thing or another. This Dairy Queen location compares badly to others we have visited. We won't be back. read more

Ordered a small blizzard w some toppings but they gave me a medium blizzard with no toppings instead. So I paid more and didn't even get anything I wanted. Not sure what happened but I am sad read more

One star because ice cream. You can do the drive though or go inside, but either way you'll be waiting a half hour to get a lick. Personally, I suggest staying in the car; it will likely be cleaner. Just take a look at the color of the grout on the floor vs the wall. I think you can get something that specifically cleans grout at either Home Depot or Lowe's, both less than a mile away. And yes, the floor is as sticky as you'd expect. Better still, drive up the road to Cold Stone where you'll pay the same amount, the ice cream is better, the service is faster, and you just can't lose. Sorry DQ, but I have wasted too much time and money on you guys. You just slipped too far IMHO. read more

Dairy Queen Grill & Chill - You can mop the floor, but the grout tells the story. - Ice Cream & Frozen Yogurt Near Me - Hackettstown, New Jersey

This Dairy Queen is the absolute worst place I've been to in a long time. It is absolutely disgusting and smells like garbage and have incompetent inconsistent staff who have no customer service skills at all. The entire franchise has lost a customer for life. Telling everyone I know never to go to this or any other Dairy Queen ever again. Doesn't deserve any stars read more

Not once in two years have I been able to order the first thing I wanted. S'mores blizzard on the menu? Awesome, s'mores blizzard components in stock! Heck no. Special drumstick blizzard? Go pound sand. Every. Damn. Time. Update the menu fucks sake. read more

Unlike the Dairy Queen in New York City he made my Dairy Queen flurry just the way I asked him to. Perfect. What else can I say for an ice cream place? read more

See all

The absolute worst DQ I have ever been to! Dirty and disgusting ! Employees were rude, waited 20 minutes for a blizzard that resembled an ice cream cone with cookie dough thrown on top of it! Not to mention, the employee made our whole order while on the phone complaining to a friend! Then as we are sitting down she announces that this is last call and they will will in an hour and 10 minutes! If I could vote zero stars, I would! read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Hackettstown, New Jersey

See all

I heard this place is for sale and by God I hope so. They need a new owner and new management. These people don't care about the workers or about the service. I've talked to so many people and they've even know the owners name and say how awful she is to the workers. I would never eat that oil laden food. It's gross. The ice cream and the cakes are good. I noticed a change in how the cakes are made in the last year. They seem to be made much better. Maybe the place will be better once its sold. Out with the old in with the new. read more

Dairy Queen Grill & Chill - A 99 only found in Ireland - Ice Cream & Frozen Yogurt Near Me - Hackettstown, New Jersey

Love this Dairy Queen wonderful location on the river!!! They have great burgers too ... just remember they make them when you order not like other places that keep them under a heat lamp!! And their milkshakes are to die for!! read more

I always loved Dairy Queen until I came to this one.... I went there earlier this week while driving through NJ and it detoured me way longer than it should've. It looked like it was a pretty slow day for them as they were pretty much empty, so I stopped. I ordered a blizzard and waited 25 mins for it. When I finally received it it was practically melted already. I decided to ask for help from one of the workers, Taryn. She was extremely rude and did not want to make me a new one. I was being respectful and I still received an attitude. I understand food service jobs are not easy, but if you are slow at your job and all I ask is for it to be remade I would hope the worker would do so with a smile. Unfortunately, Taryn ruined DQ for me. I walked out with my melted blizzard and tossed it in the trash. No refund or anything. Just attitude. I would not recommend this location. Or any other DQ locations where the management is not respectful to the customers. read more

What a horrible experience coming here today of the family. The restaurant was dirty. Everything on the menu that we tried to order they were out of in the service people gave me an attitude like it was my fault they were out of the food. Several people walked out today I'm hoping towards the Board of Health to show up and shut this place down read more

They didnt have items I was looking for then proceeded to let me pay for items they did not have. I asked for a refund and the girl gave me my money didnt apologize for the inconvenience and gave me an attitude. Definitely wont ever go there again. read more

Ive been charged 3 different prices for the same item on three separate occasions. Ive been served a blizzard that I could drink through a straw. Save your money. This place sucks. read more

Dairy Queen Grill & Chill - No wonder they don't participate in the upside down or its free promotion. Waste of $6 - Ice Cream & Frozen Yogurt Near Me - Hackettstown, New Jersey

I noticed there were many negative reviews of this Dairy Queen so i figured it would be best to include my experience. The staff was friendly, the location was clean enough to feel comfortable and the food was to be expected. The back area which has outdoor tables next to the river is nice as well. I am sure I will go back sometime in the future. read more

The burgers are so fresh and good, better then Wendy's! Ice cream is perfect. The strawberry syrup with the vanilla sundae is the best. Lettuce, tomato, onion, were very fresh on the burger. read more

If I could give 0 stars I would. This is easily the worst DQ. Our burgers were hard and WAYYY over cooked. It tasted like plastic. The blizzard was melted and they don't honor the flip upside down or free promotion. They even put a cover on it which was filled to the top. It would've been fine if it wasn't melted but as soon as you open it, everything spilled. The fries tasted like they've been cooked in 10 year old oil. And to top it off it was dirty inside. All the employees had disgusting shirts on. AVOID AT ALL COSTS. This is my first time I've ever been so disgusted by DQ. read more

Dirty floors so sticky you will need your shoes tied tight to not lose them and a chocolate "shake" that was just bland, tasteless soft serve dispensed into a cup. Terrible. read more

Easily one of the worst run Dairy Queen I've ever seen. I waited in the drive thru for 20 minutes. 20. Minutes. This wasn't the first time either that it's happened like that. Employees were slow, forgot the order, and then somehow got slower. Heading to the Newton one next time, this Hackettstown location clearly doesn't care as you can see by the other reviews. The only thing consistent about this place is the inconsistency. read more

Ordered 3 blizzards, one specifically with M&Ms and sprinkles. They put so much of it in, it was truly amazing. Bless these people.

This is one of the worst run Dairy Queen's I have ever been to. They seem to never have enough supplies. Running out of flavors, no cheese curds and even spoons. Seriously, who runs this Dairy Queen? Do your job. The people are mostly nice but definitely don't seem competent in what they are doing. Sucks read more

Terrible service! They have open sign lit out front but all doors locked and nobody answering drive thru. Next time don't turn on the open sign until actually opened! read more

Customer service seems to be lacking at this Dairy Queen. I went the other day for an early lunch at 11:20 and the doors were still locked. So I called and kindly asked if they actually opened at 11:30. A young girl then came to open the doors for us, honest mistake I understand but she offered no apology. The man who took our order was not friendly in any way at all. He actually seemed rather rude and grumpy. I've been through the drive through before and service is mediocre. read more

Used to be awesome but the last 10 visits have been less than the usual quality or service. Maybe they have or need new management. Try Coldstone up the street. read more

My friends and I were sitting in the lobby, unaware that they were closing and the worker came up o us and said "we're closed so if you could leave that'd be great". Extremely rude service, I would NOT recommend. Could've asked nicely and we would've gladly left. Go somewhere else read more

Having a horrific experience at Dairy Queen today. They are never fast, but today it took over 45 minutes to get my meal which was wrong. 3 sets of customers before they went completely irate and outright abusive. I refuse to behave that way but I am letting people know about my experience and they have permanently lost a customer. They apparently were short staffed because of call outs. The biggest issue is they did not finish with a customer before starting with others. After folks waiting that long they were never given their ice cream or drinks. They seemed to have no way to track that. They also have a massive training issue. One man who became abusive with an employee about the wait told him he was helping other customers and he should wait his turn. While nobody should be abused, a better solution would have been to pause, acknowledge the customer and finish his order. The answer the man got was perceived to be a bad attitude - it was clear the young man didn't intend that but it really was. Because I try to always maintain charitable behavior unlike the other people before me, I at least got an apology. It still ruined my Saturday afternoon and my lunch. They would have been better off shutting down for a few hours or the day if they could not accommodate customers properly. Alternatively they could have shut down the grill. read more

Very disappointed 2 medium blizzards. One should have been chocolate ice cream got vanilla. I got the salted caramel truffles, no chunks of caramel and no salt either. Also cost a bit more than Randolph read more

Went once for a malt and chicken fingers. They were out of malt. Then we had to pull up and wait for our food because it took to long. When she brought out my food they were also out of BBQ sauce. Another time I went in for the advertised mint Oreo blizzard. They were out of that. Then once my wife went for a vanilla blizzard with Reese's pieces, out of that too. Then we went back again and waited 15 minutes in the drive through. Then at the end of the 15 minute wait we were told "hold on I'll be with you in a minute" we left. Seems like the management there is awful. Will not go back. read more