Found my New Years outfit last minute same day !!! Beautiful selections Very classy Girls extremely helpful as well read more

I came in to this boutique four days before my birthday party on Saturday at the dress I had originally ordered from an online merchant was stuck in China and I was frantic! I was referred to this boutique by one of my best friends, and she said I wouldn't have to look any further. I walked in and had the warmest greetings. I described exactly what I was looking for and what the theme of my party was and they made suggestions but ultimately they ended up making a custom dress for me that was completed in two days.!!!!! Two days for a completely custom dress that matched the theme of my birthday perfectly they really came through in the clutch and the quality of the dresses were out of control! From the customer service to the quality of the clothing and the cleanliness of the boutique I was so happy to become one of her lifelong clients! read more

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***CAUTION*** This boutique is CATFISH! HORRIBLE CUSTOMER SERVICE AND CUSTOM WORK. NO REFUNDS, HORRIBLE TAILORING. DO NOT RECOMMEND. THIS PLACE IS BAD BUSINESS! Realistically they took on a job that they couldn't execute.. and instead of calling me and refunding me they went with it. Keeping my money and providing poor service. Someone then contacts me after my review, started off polite with the resolution of picking up my deposit, I said what time do you close.. "we are already closed." She stared laughing and got nasty with me and stated "actually I'm not giving you a refund I'm calling cause you gave us a bad review." So to sum it all up, she called me a day after, again with no real solution, lied about refunding me to keep me on the phone so she can then get nasty with me. Like I said BAD BUSINESS. Putting any money in the hands of this boutique is a BIG risk. read more

Dach Boutique - Women's Clothing Near Me - The Bronx, New York

I don't even know why they are still in business. Their customer service is absolutely trash! And they have the nerve to have an attitude when your dress doesn't come. They take 14 days not including shipping to process the orders who does that? They don't make those dresses they get them for cheap and sell. I got my refund and that is after I called them out on Instagram DO NOT GO HERE IF I CAN GIVE A NEGATIVE 0 I would read more

I am giving them a 1 because I can't give a zero. I live out of town and ordered from them. Paid for specific details that was not present on dress when it initially arrived. Spoke to the person who calls herself the manager and sh pretty much would t let me speak and spoke to customers in the background while I was calmly explaining my issue. At one point I had to say "if you be quiet for a moment you will hear exactly what I need for my dress" still calm at this point. When my dress returned for a second time, one detail was fixed the second major detail was not AND there was a hole in the dress. So this makes twice i receivers a dress that I paid almost 300 dollars for and was wrong on THEIR end. Reached out once again (two days to my event) and the "manager" only offered for me to either ship the dress back before she can reship another or for me to purchase an entirely new dress....(two days from my event and oh yea, did I mention I live out of town....). At this point, I am rightfully upset and pretty much pleading for some sort of resolution, she told me that there were no other options even though her options would result in a dress after my event date (even offered to send the package and send proof and she still said no they must have the dress before I can get one shipped.... Two days from my event). Eventually she became frustrated and the passive aggressive turned into her hanging up on me. I sent the dress back and am currently waiting to see what they do. The customer service is HORRIBLE they have no manners and are passive aggressive. Save your coins for a better experience. This is not where you want to go especially if you live out of town. Photos below shows arms too tight so I couldn't even get the dress up. They never fixed it which is why I sent it back the first time and the mesh in the middle that I paid for was missing. Also the dress had a big hole in one of the arms. read more

Dach Boutique - Women's Clothing Near Me - The Bronx, New York

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They were helpful & have a good variety my 2nd time shopping here , I recommend going to the store if you can !

The WORST boutique ever!!!!!!! The dresses are from China not made by dach boutique... it took my 30th birthday dress OVER A MONTH to get to me even tho I am in NJ and they are in the BRONX!!! the dress got to me while i was on vacation ( which i told them) they told me my dress would be here 2 weeks before the time it actually came! I then sent the dress back and did a complaint through my bank to which DACH BOUTIQUE attempted to do a charge back even tho THEY HAD THE DRESS!!! Never worn never used they are a disgusting company never order from here read more

I would not even spend your hard earned money here. Products are OVER PRICED, and for you to spend such a large amount of money on one item, the store has NO REGARD for their customers. I reached out BEFORE purchasing and they assured me that the item would get here today 4/15 If i spent and addition $65 to rush the order. I did just that i reached out to them 4 days before my promised delivery date. They said they had not received payment and needed proof i paid. I showed proof again she assured me that my package would be here on 4/15 with the overnight shipping. They did not create my shipping label until 4/14 8:30pm. After calling and asking them 4/14 11am if it was going to ship out intime. She assured me USPS would pick up the item that evening. Well USPS doesn't come at 9pm. I called today on my promised delivery date and asked if it was going to be dropped off to usps by 3pm because that is the overnight cut off time. The lady says they don't drop off to usps , usps comes at 6pm to pick up. I explained to her the process of overnight shipping and the deadline she said it had already been shipped if i have a tracking number. I asked to speak with a manager she refused told me to call back at 6pm AFTER the USPS cut off time and speak with a manager then hung up in my face. I will be disputing with my bank and rejecting the delivery because this is absolutely outrageous. I'm reporting them to the better business bureau because they do not need to be an online merchant. They definitely just want money, they don't care about anything else. I just highly suggest not spending your money here , as there's other places i could've spent my money and had it arrive on timeS read more

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I ordered a custom gown from here. Initially the process of only cash payments should've been the red flag. Anyways I showed them exactly how I wanted my gown to look & they did just that. It looks as the picture I gave them however I gave them 3 months to make it in advance. Fast forward the dress is pretty & nice but the quality is cheap. It looks like somebody threw the dress together within a week. The garments were cut out tacky & some parts are glued while others are sewn. Pieces are falling off & etc. definitely not worth the $800 I spent. I wish they actually thought about the people rather than the income. read more

Terrible. Sent this dm months ago and didn't even get a reply. Do not go here. Terrible customer service. Front desk girl was very rude. read more

Dach Boutique - Smh - Women's Clothing Near Me - The Bronx, New York

Worse customer service ever. I purchased a dress from this company (keep in mind I have purchased from them multiple times in the past). I requested for my dress to be ready by 9/20 and it was requested that i pay an additional $40 fee. On 9/20 I sent them a message inquiring about what time I can pick up the dress. I was then told the dress will be mailed on that day and will arrive the following day. I reminded them that I requested a specific date and paid for the dress to be ready ON THAT DATE and rather than owning their wrong they jumped to saying "if you don't want the dress let us know before we send it". Fast forward I requested a refund of my expedited fee and was told the person that manages refunds was on vacation. Fast forward to 1.5 weeks later, I messaged them on Ig got no response, called 3x was put on hold for 30 mins when I asked to speak with a supervisor. So I later show up to the store (there were no customers in there so they were clearly NOT busy). When I walked in requesting to speak to the supervisor "Lisa" laughed and stated "she's out to lunch". Lisa then proceeded to argue with me and blatantly told me that they don't do refunds (contradicting what the screenshot below said) and told me I was not getting my expedited fee back. This is a terrible company no matter how good the dresses look it is not worth the disrespect and complete disregard! 0 stars out of 5 see below read more

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Fulfillment takes 7-14 business days and then you have to wait another 3 days for shipping unless you pay $39.99 for expedited shipping. However, I reached out to the staff and my shipment status was changed to "shipped" so my order could reach in time for my birthday without having to pay the outrageous $39.99 expedited shipping fee. I am happy they improved their customer service because initially the response I received came off uncaring. read more

I Purchased the Dubai dress from this boutique for $600+ Cash and I was told that they are not able to alter it for me because its after 3 days, however when I looked at their policy online, it states that there are no refunds or exchanges after 3 days. The policy also states that any items purchased, if not a custom item, CAN be tailored ! I spoke with the manager Lisa and explained to her that it was neither an exchange or refund and was told to take my dress to another seamstress to get it adjusted because there's nothing that they can do for me. The customer service is horrible here, via phone calls and in store experience. The dress needs to be tailored around the boob area and the back area. minor adjustments  in which I even  offered to pay an additional fee if necessary because I'd rather get it adjusted from the exact place that i purchased it from, than to take it to some seamstress that may end up ruining the dress completely or not having the same fabric. If customers are spending hundreds of dollars with any boutique, adjustments should be able to be made, free of charge or minimum fee if any! Customer Service is key in business and this boutique definitely has a lot of work and improving to do! I DO NOT RECOMMEND PURCHASING FROM THIS PLACE!  Mind you I never got the wear this dress and probably never will get the chance to! I feel like I got scammed out of my money. HERE'S THEIR RETURN/ EXCHANGE POLICY: In-Store Exchange Policy Refunds: - Dach Boutique does not issue refunds under any circumstance. There are no exceptions. - If you would like to exchange your item or receive store credit, it must be done within 3 days of the original purchase date. - A receipt must be shown for an exchange along with the original merchandise being in perfect condition. To be eligible for an exchange or store credit: - Your item(s) must be in perfect condition. We will not accept items that have been worn, stained, damaged or contain an odor. All original tags must be attached. - Your item(s) may not be a bodysuit or bikini. We do not exchange or issue store credit to these pieces due to hygiene purposes. - Your item(s) may not be custom made. Custom made orders, or pieces that were made according to measurements may not be exchanged or refunded. We can tailor custom pieces if they require adjustment. - Your item(s) may not be white merchandise. - Your item(s) may not be merchandise that was originally on sale. - If no receipt is shown, no exchange or store credit can be issued. There are no exceptions. read more

I Purchased the Dubai dress from this boutique for $600+ Cash and I was told that they are not able to alter it for me because its after 3 days, however when I looked at their policy online, it states that there are no refunds or exchanges after 3 days. The policy also states that any items purchased, if not a custom item, CAN be tailored ! I spoke with the manager Lisa and explained to her that it was neither an exchange or refund and was told to take my dress to another seamstress to get it adjusted because there's nothing that they can do for me. The customer service is horrible here, via phone calls and in store experience. The dress needs to be tailored around the boob area and the back area. minor adjustments in which I even offered to pay an additional fee if necessary because I'd rather get it adjusted from the exact place that i purchased it from, than to take it to some seamstress that may end up ruining the dress completely or not having the same fabric. If customers are spending hundreds of dollars with any boutique, adjustments should be able to be made, free of charge or minimum fee if any! Customer Service is key in business and this boutique definitely has a lot of work and improving to do! I DO NOT RECOMMEND PURCHASING FROM THIS PLACE! Mind you i never got the wear this dress and probably never will get the chance to! I feel like I got scammed out of my money. HERE'S THEIR RETURN/ EXCHANGE POLICY: In-Store Exchange Policy Refunds: - Dach Boutique does not issue refunds under any circumstance. There are no exceptions. - If you would like to exchange your item or receive store credit, it must be done within 3 days of the original purchase date. - A receipt must be shown for an exchange along with the original merchandise being in perfect condition.   To be eligible for an exchange or store credit: - Your item(s) must be in perfect condition. We will not accept items that have been worn, stained, damaged or contain an odor. All original tags must be attached. - Your item(s) may not be a bodysuit or bikini. We do not exchange or issue store credit to these pieces due to hygiene purposes. - Your item(s) may not be custom made. Custom made orders, or pieces that were made according to measurements may not be exchanged or refunded. We can tailor custom pieces if they require adjustment. - Your item(s) may not be white merchandise. - Your item(s) may not be merchandise that was originally on sale. - If no receipt is shown, no exchange or store credit can be issued. There are no exceptions. read more

Terrible business. They took my money and proceeded to block me on Instagram and through email. I reported them to the Better Business Bureau in hopes to get this business shut down as I see I'm not the only one that has had this happen to them. All in all, don't shop here. read more

Don't do it!! You wouldn't get the same dress they advertised. This store is big time SCAMMERS. Oh btw there's absolutely no returns even on your $800 dress and if you buy in store they take your measurements but the dress still is cheaply adjusted by a crappy seamstress that does not know how to sew and when they take your measurements you cannot exchange the dress. Which I had read the comments before blowing almost $1000 on these real life scammers. read more

I was nervous because my birthday is Oct.1st and I didn't know if the dress was gonna be here in time. I ordered it Sept.18th and had it by the 26th. if you order online it TAKES 3-4 WEEKS possibly. But if you go to the store it takes about a week plus a few days to ship. I love my dress and the customer service I got was great. I would definitely get another dress from them. read more

Idk how my review got deleted but I'm posting it again and in all of my email accounts ! If you just so happen to read these reviews before you spend your hard earned money with this company TODAY IS YOUR LUCKY DAY !! Unfortunately for me I wish i would have !! For starters you will be waiting for weeks for your dress , the customer service is horrible, you call they hang up in your face, but the biggest problem of them all is !!!! ... YOU WILL NOT GET THE SAME DRESS THEY ADVERTISED! It's crazy because me and my bestfriend ordered our dresses from this company! She has a horror story as well be on the lookout for her review , mines came first, and I thought I was tripping about it being two different dresses !! But low and behold looking through these reviews , it seems they have a habit of doing that I purchased a dress called "LEAH" for $280.00 !! This dress is trash !! It looks like purple sequins is just thrown on it ! Straps were so small the dress sat up in my chest ! And I just had to cut them off they did no justice ! It was NOTHING like the picture !!!! when I Confronted them I was asked to send a video ,then they wanted another video !! When I refused to do a 2nd because I was completely over it !! they called me a liar and said I was tying my straps up at the back of my dress !! Now guys why would I tie anything on an almost 300$ dress !!!! I need for an event !! I refused because I had already been waiting a month and a half so I had NO MORE TIME !! To play around with this company I had to take it to a REAL SEAMSTRESS TO GET FIXED !!! please ladies ! BEWARE !!!!!!!!!!! read more

Dach Boutique - Women's Clothing Near Me - The Bronx, New York

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Horrible customer service ..... First issue was it took 2months + to get my order. I called in after 6 weeks of not receiving it and was accused of lying. The woman told me that they had already shipped the product (which was a lie). I messaged them a receipt and it took an additional 2.5 weeks to receive it. Such a shame because i would order from them frequently if they were reliable and trustworthy. read more

If i don't receive my dress for my birthday tomorrow I'm going to pissed!!! I'm tryna stay calm but my experience with them has been horrible! I wish i would've read the reviews 1st. I ordered a dress a month ago in a xl. When the dress came it looked like a medium smh. Not only that it looked soooo cheap and definitely not how it looked online. I was told i could return it and to go get sized and that it could be redone. I got sized and sent the dress back but i picked a different dress instead this time because of how poorly the material was on the 1st dress. I asked them would my replacement be to me by my birthday tomorrow. I was told i had to pay $40 for expedited shipping smh i paid the money and called them back today to make sure my dress went out. They said it didn't go out yet and that it would be picked up today for overnight delivery. It's 8:18 pm and i haven't got a email with my tracking number or nothing. If i don't have my dress tomorrow whew!!!! I'm gonna be heated. On top of that customer service came off nice at 1st but then whoever i spoke to was rude and kept me on hold for forever so i kept calling. It was giving they were tryna keep me on hold until the store closed. I will never ever shop with them again. People spend their hard earned money for this crappy service like really? It's giving real unprofessional. read more

HORRIBLE literally horrible customer service both times I have ordered. I honestly don't even know where to begin. I ordered a dress about a month ago and called a week 1/2 in advance to make sure my dress would be here on time for my birthday. The lady told me if I paid an extra $25 they could expedite shipping and I would be SURE to receive it before my birthday. So I paid it. One week later (3 days before I needed it) I get a call from the shop saying that they ordered the wrong piece for my dress & that I either take the dress with the incorrect diamond piece (which was extremely cheap looking) or choose a new dress. I chose a new dress and get a shipping notification the next day saying the dress would arrive two days after I needed it.. even though they assured me it wouldn't. What sent me is the fact that when I text messaged the receptionist she tried to tell me that they never assured me that it would arrive before the day that I needed it & that they told me it would arrive after. Why would I pay for expedited shipping if i was told it would arrive after. Bottom line this is the second and last time I will order from them. Both of my friends that have ordered have had the same BAD experience. Their customer service is Extremely unsatisfactory. Save your coins ladies. read more

Terrible Customer Service indeed. I was looking for a dress for new years , although their items are known to be expensive I was willing to spend the money on a nice new year eve dress. The first sale girl was very sweet ( I think she was new) she was showing me different style dresses, however the style I liked was on the window displayed. I asked if I can try the displayed item. However, when the sale girl asked the girl that appeared to be in charge, she stated that I had to order the dress because window displayed items are not to be tried on. ( she was very rude and did not even appeared to care to make a sale). I asked her, how I was going to pay for a dress if I don't know how the dress fits. She stated that they can size me and they can order me the dress. However, who commits to a dress without trying it on? At least when I buy a dress online, I know that I can return it for a credit or a refund. The rude sale girl did not even explained her return or credit policy. So sad, I was willing to spend money in this store, however I will not invest my money in a store where Customer service is not a priority. read more