Update - 8/1/2020
I stand by my original review. But reducing from 5 stars to 2. This is why... After troubleshooting a couple days with YouTube and everything I could think of, the loss of suction I was experiencing in my system led me to believe a blockage in my skimmer to pump line. But I had tried everything including talking to the guys at Leslies Pool Supplies. So I called him again. After I explained, he said he was very busy and weeks out but he could stop with charge of $150 that he'd credit towards any repair. Ok, normally something like this is under a $100 to stop by and credit to repair. But I was desperate (my pool was green), he was busy, I had a great experience before, and I figured the $150 was worth it since it was almost like a 911 situation on a Friday evening. He got there and took about 5-10 minutes to diagnose the problem. He confirmed my suspicion as I told him I used one of those balloons you attach to a hose and stick down a pipe which expand when the water is turned on. I stuck it down the skimmer end and got water going through to the pump filter but the pressure was light. It was even in when he arrived. So he goes and gets something similar but more like a bag that was more flexible. It looked like something he made for this application. It fit on the pump end where mine from Home Depot didn't. After the hose was turned on, he went back to the skimmer end and started fishing and removing debris with his hand. Turns out there was a big clump of leaves and twigs which was obstructing most of the pressure. He also gave me some more tips on getting an in-line filter for my Kreepy Krawley and also installing a skimmer weir. Sweet! That was worth the $150.
This is where it gets disappointing: Here I thought I had found my "Pool Guy". But when I told him I was going to get my checkbook and asked who I should make the $150 to he said, "Actually it'll be $200". What?! I reiterated what he said on the phone and he confirmed that he did indeed say he would credit $150 for coming out to any repair. But he also gave me some other tips and answered a few other questions. Whoa! $50 for 3 suggestions and asking a few simple questions? I was so disgusted and really disheartened that I didn't even bother trying to argue or negotiate. It was like I was dealing with his evil twin or something. Get this guy outta my face! Long story short: he wasn't my Pool Guy, nor will I ever use him again because of this used car salesman/Glengarry Glen Ross/nickel and dime-like mentality. I respect his knowledge, experience and even craftsmanship. But not this preyful, greedy experience. Be advised! read more