Customer service was terrible. As 5 women just beginning their first day in beautiful Venice we were struck by this particular waiter's behaviour and it was all around a very disappointing experience. We ordered our drinks and food all at once, drinks came about an hour later even the water, which was fine since we took into account the short staff. Then we waited about another half hour for our food and when it did come they had forgotten about our appetizer and the food we were given was wrong. When we told the waiter this he replied "no it's not that's what you ordered", put it down on the table and left. No "sorry", no "let me see if i can fix if", nothing. Even when we explained to him what we did order he waved his note pad in our faces of what he had written down when he took our order... which meant nothing considering he didn't write down the appetizer we ordered or one of the meals. We didn't fight the waiter as he was speaking to us very forcibly and settled with what we were given, thinking that would be the end of the absurd behaviour. Throughout the meal never once did he ask us how it was or if we wanted more water or drinks when we were all out. When he cleared our plates he asked me how mine was, I said it was fine, not trying to cause anything, but it would have been great if not for the fact that half of my meal was still frozen, as if out of a package. He didn't ask us if we wanted to see the dessert menu or if we wanted the bill, he just kept moving. Once we were finished, 2 of my friends got up to use the toilet to find that it was clogged, proceeding to come back and sit down at the table. Our waiter approached them basically shouting "what did you put in the toilet???" We were so taken aback by this that we thought maybe we misheard him. My friend replied "yes the bathroom toilet is clogged maybe you should put a sign up", he replied "a sign ??? For what?", she replied "to tell people that it is out of order", he replied "but what did you put in the toilet to clog it?", very aggressively, she then replied "i didn't put anything in the toilet, it was like that when i went in there", laughing in total disbelief, he then replied "well then why didn't you tell me!", continuing to argue for another minute or so before walking away. We couldn't believe how we were being treated. We were finally given the bill after about half an hour of being finished our food. When we paid for our food he started saying "i didn't want to argue i was just asking what you put in the toilet", my other friend responded "we didn't put anything in the toilet" in an annoyed way, as you would be, the expression on his face looked as though he was thinking 'what makes you think you can talk to me that way'. We asked his name and he first refused to give it, he later said it was Isaac. For remaining as polite as we were from the start, we can all say we agree that we have never met someone so rude in our lives. read more