1. D K Cable Specialists

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Federal Way, WA

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D K Cable Specialists

5.0 (1 review)

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5 years ago

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CenturyLink - Tacoma

CenturyLink - Tacoma

(17 reviews)

So here is an update on this. I called Century Link's customer support and they told me the same…read morefor rescheduling install. The person I was speaking with ended up hanging up on me after going silent for a minute or 2. I called back and asked for a supervisor and was put on hold and was hung up on again. So i called back and asked for a supervisor again. This time I was put on hold and after a couple minutes she came back on and said she was connecting me with a supervisor at that moment. With trying to connect me to the supervise we were disconnected. However this supervisor called me right back. She apologized for the disconnection and again after hearing all about what I have been through to get internet installed. Her name is Anna and she did everything she could to help me out. Anna did get my install date moved up even though I do have to take some time off work again. Anna was able to answer all of my questions with no problem. She did have to get off the line for a meeting but did call me back promptly afterwards to confirm that everything was setup and I will have internet installed on the 7/9 in the AM. Anna is a great supervise with great customer service skills. Thank you Anna! I only gave Century Link a 3 star because of you Anna but you are a 5 star in yourself. Now lets hope my install goes as good from here on.

CenturyLink no longer services our area, but gave us no notice. Just turned off our service and…read morethat was that. We only noticed much later that we had no dial tone.

DIRECTV

DIRECTV

(209 reviews)

First Hill

I'm surprised by other negative reviews. Direct TV has been wonderful for me. Hardly ever an…read moreissue with clear TV, I've had them for over 9 years now and love them. The only trouble I've had was once when century link talked me into bundling through them and then they didn't pay direct tv. Direct TV was so nice about it that they arranged a 3 way call with clink and severed the bundle for me--GREAT customer service. I recently upgraded and am paying slightly less now, and have the wonderful benefit of whole-home DVR, which rocks. They are in beta with on demand as well--hopefully the number of shows will increase there, but I am a happy customer. I only do tv through them--as others mention, the bundling is handled through other companies and as I totally hate century link, I'm not about to hand my internet back to them.

DIRECTV is the absolute worst cable provider in the history of TV. When you call them for help they…read moredisconnect you unless you are calling about paying them. This happened to me 5 times yesterday when my system was seizing up I.e. black picture + intermittent sound. I have replaced their internet module 3 times; each time the task to reboot the system to working took 5 hours; you have to sign in in different ways for each premium channel you are paying for; it takes different passwords and different identity confirmations to make it work properly. In our area DIRECTV has a monopoly on prime, Netflix, YouTube, Disney, you name it; and their website does not work I.e. I cannot sign in without being rejected or terminated. Perhaps some day ( by the turn of the century) DIRECTV will get it that it is actually easier to provide reliable content signal and accessible customer support. Perhaps some smart law firm will take them to task to change their unprofessional conduct; until then expect lots of problems if you have to use them to receive the content you desire in CALIF.

D K Cable Specialists - televisionserviceproviders - Updated October 2026

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