I was in here yesterday for service on my 2025 Chevrolet Trax. This is my second visit I have free…read moreoil changes and tire rotations the first time there was no charge and yesterday they charged me 136.00 I asked why and they said that I purchased my car from Dan vaden they would not cover this​. No one ever told me that I had to go to the dealership i purchased it. But I feel that they should have explained this before they did the service. I am on social security income and because the first one was free I thought this was part of my contract. Very bad lack of communication I feel because I am old that I was taken advantage of. I know that I will never go here ever again.

I've been dealing with this dealership for nearly 5 years simply because it is close to my house…read more Everytime I go in for a scheduled appointment for anything on my truck, the time it takes to complete anything is extremely long and no updates are given on the vehicle. Latest issues with my truck have been high vibrations at 65 mph and above and a leaking rear glass. I took it in for the vibration issues and they "performed a balance." I still have high vibrations and now it vibrates at anything about 55 mph. I took it in for my rear glass leaking. They took 2 days to "discover" my leak when I tried to show a service advisor exactly where my 4 leaks were coming from and she did not come and look at it. They charged me $500 for a new glass and I had to bring the truck back at a later date to get it installed. After bringing back to get glass replaced, I was charged $300 for the labor to install it, they left the old glass in the bed of my truck, and 4 days later morning dew is still leaking from the new rear glass into my headliner and rear seat. I have no confidence in the abilities of any technicians at this dealership to fix vehicles or service advisors to relay customer discrepancies for technicians to fix them. There is a lack of quality within this dealership. I will drive my truck to California for an oil change before I bring my truck here again. I'm also confident that my next vehicle will not be a product of GM.

This is the worst dealership service department I'll ever experience they are some most unorganized…read moreplaces I'll ever had to deal with my son drove my truck to they service department for an diagnostic only for them to tell us that we have to have it towed out because of something they did wrong not only that but they had my truck since February of this year I've spoken to some of everyone that given us the run around we even spoken to one of the owners Mr.Scott who for some reason was no help at all and no better then the service department people I regret letting my son drive my truck to the dealership service department this is so sad

dropped off my dodge Durango told them exactly what happen what needed to be fixed got a called…read moreback the next day stated they couldn't properly diagnose my vehicle, but once my husband got there to get my car he had to pay a $200 diagnostic fee then stated it was their policy do not go if having electric issues