Jonathan managed to schedule my piano tuning within a few days, showed up at the announced time,…read moreand charged a competitive price that he had told me on the phone. Very friendly but discrete and focused on making the piano sound great. And it does sound great.

Jonathan has provided expert tuning on my kawai. He takes his time and does a great job.read more

I have been a Bannar customer for over 40 years, first with Harold Bannar, and now with his son…read moreScott ,who inherited the business when his father retired. Scott is knowledgable and trustworthy. He knows everything about pianos there is to know and is truthful when he imparts information. He has tuned my piano for decades and notifies me when it is time to tune again, a service that removes a tiny piece of my bundle of things to be remembered on a yearly basis. Scott is personable and I look forward to seeing him when he arrives. I recommend him without reservation!

I called Mr. Bannar on a Tuesday and was able to get him over to tune my baby grand piano that same…read moreweek on Thursday. He was excellent and explained what he was doing and why he was doing it. My piano was severely out tuned as it was taken apart and moved from two different location and wasn't tuned in years so he recommended it being tuned twice which he completed. I will continue to use him for as long as he continues to serve my area.

I'm very happy to have found Thompson Tuning. I have a 98-year-old Chickering Grand piano that,…read moredue to it's age, has some tuning challenges. After 2 previous tuners (the first wouldn't touch it, the second did a good job but said it could never be tuned again), I thought I'd give it one more shot and scheduled an inspection by William. He's great at communication both before the appointment and throughout in terms of arrival time, reminders, etc. That's a huge plus for me as I run my own business and don't have time to "chase" people who are schedule to provide a service. Besides being a very nice guy and easy to talk to, he's great at explaining what's going on, what he's doing, what he sees and what his opinion is with regards to the work needing to be done. The end result of the assessment, is that yes, in fact, the piano can be tuned and there's steps that can be taken to start off minimally and work it up from there. I'm extremely happy to have found Thompson Tuning and while we haven't had an actual tuning and repair work done yet, we are scheduled to do that in May and I'm very excited to have him bring this beautiful old instrument back to life!

William was scheduled to tune the piano. He told me it was not yet ready for a tuning and…read morerescheduled that piece for October. Believe the care given and attention to climate control throughout the year in this house kept the piano in tune. William and I spoke of the concerns and issues with an 84 year old instrument and asked a variety of questions as to touch, key response, etc. After further discussion we decided to use this time to address those issues. His attention to detail, willingness to answer all questions, and good work made a noticeable improvement in key response/touch. I couldn't be happier with this young man's good work.

I needed my Mom's antique Chickering baby grand piano moved within the state of MD - about a one…read morehour drive away. Johnson's was recommended by the previous movers, Commonwealth. Johnson's only moves pianos, so their technique & equipment is customized to just piano moving. I had one or two entrance steps at the house in Hagerstown and no steps here - just a threshold. A team of four men moved the piano fast & efficiently, & even helped me decide its best position to save space. R was Johnson's employee with their name embroidered on his polo shirt. He was very cordial and professional in demeanor and appearance. I paid $800 for the move but I was given a discount of $50 for a cancelled booking next day delivery time window. I was very pleased with this company.

Responsive, on time & reasonably priced. They took great care in moving 2 pianos for us!read more

We needed our piano tuned relatively quickly as my daughter was prepping for a Trinity piano exam…read moreand needed to submit a video of her playing. I spoke to Kevin Pahl and it was the first time we had used him and he was able to work his schedule around and show up the same day as we called. Very few people/companies would do that for a first time customer. Kevin did a great job and had a nice demeanor and took his time to answer all the questions we had. Tuned the piano and fixed a squeaky pedal. We will be using Pahl's Piano Service in the future.

Excellent service. Kevin is personable and extremely knowledgeable. I'm also very happy with my…read moredampp-chaser for my grand piano. I would recommend anyone who has a piano to call Pah's Piano Service.

This is the place to go in the DMV if you're looking for a new Yamaha piano…read more We were first-time piano buyers looking for a new U1. From what I read online, most piano dealers will quote an MSRP or "SMP (suggested maximum price)" with the expectation that you will haggle down the price. We went to our local Yamaha dealer [not Downtown Piano Works] and met with a sales associate recommended by our piano teacher. His first offer was already less than MSRP: I'm terrible at haggling, but I figured I'd try anyway and ask for a better price. A day later, he came back with another $500 off the price. I was feeling pretty good about myself and was getting ready to go to the store before his "offer expired." On a whim, minutes before I left, I thought I'd try the next closest Yamaha dealer, which happened to be Downtown Piano Works. I typed a chat message into their website, expecting a canned AI answer. Instead, Dan, the owner, responded right away. He told me to call him on his cell phone, and without hearing the other store's "lowest" price, he quoted a price that was $1500 less. There was no haggling, no wondering if I was getting a worse deal than everyone else on the internet. We drove with the kids an hour to Frederick just to make sure this wasn't too good to be true, and it wasn't. Dan and Theresa opened their store on a Saturday night, three hours after I'd first messaged their website. By the time we left, we were the owners of a new Yamaha U1. If you're in the market for a new Yamaha acoustic piano, within driving distance of Frederick, and want to avoid the usual stress of new piano shopping, I'd definitely try clicking chat on their website.

I put a deposit down on a Clavinova 775…read more Well, first off world class customer service. Dan and Teresa were very nice and warm. Competitive pricing. Anyway, I had to cancel the order a few days later. Refunded me immediately. Honest and trustworthy owners! Thanks and sorry it didn't work out. Great music store!

I booked a date for our piano move, but David requested the day before because then it would be "on…read moretheir way." This would only work for us if the piano arrived before 4:30pm on the new date. David assured me that would be absolutely no problem. I followed up in writing to confirm the date and that he'd call the day before with exact time windows, but that the piano would be dropped off before 4:30pm. David thanked me for confirming and said he would "call both locations the day before with your time windows". I understood this to mean the piano would arrive before 4:30pm, but that he would call with the exact window the day before. David did not call. When I called him the day before, he said the piano would be dropped off in Brooklyn by 3:30....my piano was supposed to be going over 2.5 hours (over 140 miles) from Brooklyn. He assumed I was someone else based on my NY cell number. He then said it'd arrive between 5-7pm. I asked him to accommodate before 4:30pm as per our prior agreement and he said no. There was a big snow storm, so I understand that sometimes things need to be shifted, but I was surprised he didn't even acknowledge our agreement. Pick up: Our time window was 8-10am, but I was told to expect them closer to 8 since we were the first stop. The movers arrived at 9:15 and were professional and respectful. I was glad that I brought my checkbook as a backup because David failed to inform me of the 4% credit card fee, which the movers informed me of. I verified the piano would be delivered between 5-7pm and they said no way. They booked an elevator in brooklyn at 3 (So I guess there was no intention to honor our 4:30pm agreement). They told me it'd be closer to 8pm, they'd call when they left Brooklyn and that if it was too late our drop off was "only 45 minutes away" so he could "drive it over first thing in the morning" Delivery: After receiving no calls, I finally got in touch with David at 6:27pm who told me our piano was still in Brooklyn and they'd bring it in the morning. My family at the drop off location confirmed a 9am-12pm delivery time the next day.The movers did not call by 11:45am the next day, so I called David to find out where the piano was and what time it would arrive. I also wanted to express that I understood the weather's impact, but that I was frustrated/concerned with all of the misinformation. My hope was that he would provide me with accurate information and "Sorry about the inconvenience. Rest assured that your piano is safe and will be delivered at this time" David became extremely aggressive and began to yell that he never agreed to honor any time agreement as he would have charged me more money, and that he'd go back into his tapes to prove it (I've since asked him to do this and he has ignored my emails). I was unable to get in more than a few words when David started to yell "YOU'RE GOING TO LISTEN TO ME TALK". I asked him to calm down as this was becoming a very high anxiety situation for me since he was holding my property, he mocked me. At this point, I notified David I was going to record the rest of our call because I was concerned for the safety of my property. He hung up and subsequently pushed my calls to voicemail. He instead texted me to stop calling him because he was driving (Texting though? Really?). I asked him to pull over and safely call his customer back and that I was concerned for my property's safety. He refused and his final reply was "I'm driving. I WILL CALL YOU WHEN IM LEAVING BALTIMORE" (Baltimore is 1.5hours from our drop off location). Eventually it arrived at my family's house 3 hours later. In short, David made a verbal agreement that was not honored. He did not call me the day before with the pick up/drop off times. He said my piano would be delivered to the wrong state. He told me we could pay by card, but neglected to inform me of a 4% fee. He said the piano would arrive by 7pm the same day and then by 12pm the next day. He told a story that was not true about my piano pick up while he was yelling at me (so he clearly didn't even know who he was talking to). He denied that I ever requested to have a specific time window (obviously I did or else I wouldn't have confirmed it in writing) and yelled that he would pull the tapes and prove it and now he won't. He Hung up on me while he was in possession of my piano. He yelled at me and mocked me on the phone. He angry texted (all caps) at me. What happened to the professional in "Professional piano movers"? I emailed David 2days ago to discuss this. His website boasts a "satisfaction guarantee" and while he was screaming at me he offered to pull the recorded tapes to "prove" I didn't ask for a specific delivery time. I have followed up with a second email. The movers itself were good so I really just wanted an apology, but given that my check was cashed yesterday and he has thus far ignored my emails, I do not expect to hear from David again.

Very unreliable, terrible service. They told me they would come move my piano on a Monday, but…read morenever told me what time. When I emailed to find out what time they would come, they told me it would have to be Tuesday, and that they would call Monday afternoon to confirm a time. After receiving no call on Monday, I then called and sent an email, neither of which were responded to, and (no surprise) no one showed up on Tuesday either. I then emailed asking if they were planning on coming sometime this week, as having thought they would move the piano on Monday, I had a bed scheduled to be delivered on Friday. They responded that they would not be able to come this week, because a lot of deliveries had piled up at the last minute, did not apologize, and told me to "let them know" if next week would work for me. Needless to say, I found another piano mover, so I can't comment on how well they actually do their job if they ever show up to do it, but this entire process was so frustrating, I would definitely not recommend it to anyone.

I called Joe to tune a Baldwin upright that I acquired in a recent home sale. The history of the…read morepiano is unknown but Joe took on the task, showing up right on time. The instrument was grossly out of tune and Joe brought her back to perfect (for now:)) I look forward to re-acquainting myself with my piano skills now that the notes aren't cringe-worthy, just my playing :) Joe spent 2 hours working and we're super-happy with the results. His price was right as well! We would recommend his work anytime.

Joe showed up right on time and took his time with our 6'1' grand piano. He fixed a small problem…read moreand did a great job tuning it. It's a pleasure to play again. I'd recommend Joe to anyone. Thanks! Mike

Used them again May 2026 to tune our baby grand before a family event. Hired professional musicians…read morefor event who brought their own keyboards-they opted for our piano. Also, referred a neighbor down street who reports her piano has 'never sounded so good.'

Chaz always provides great tuning for my ancient and finicky piano! He's on time and pleasant to…read morework with.

Great people. They are very helpful and knowledgable. My go to for brass repair. Work was better…read morethan expect Ed and I sold one of trombones there on consignment. Pete is an amazing technician. I love the selection of pre-owned instruments and related products.

Baltimore Brass is a fantastic music shop. I sold a tuba though consignment and sold them several…read moretuba mouthpieces. The staff there are easy to work with, quite knowledgeable, and professional. I highly recommend them.