Everything went well, we had a pearl necklace and bracelet restrung, not an easy task. It was done…read morewell, in a timely manner, and affordable.

A wonderful family business and great to do business with. They have a wonderful selection of…read morejewelry with competitive prices. I will definitely be using them again.

He is incredible ....go and see and talk with him to understand his talent. His accuracy of your…read morevision and talent to create it is incredible.

I was in need of having my stem/posts replaced on my diamond earrings and Roy was the only one I…read morewould have trusted! While he doesn't keep typical jewelry store hours, he's an amazing custom jeweler and was quick to get my earrings completed! I am VERY happy with the work and would definitely use him again for ALL of my jewelry purchases and repairs!

My fiancé got my ring here and I love it. My understanding he came to kays because I wanted a black…read morediamond and sadly not too many places carry much of a selection. Now the two females that helped us were amazing and very friendly. But such a massive bummer that so much has to be ordered online and then if you need it sized or engraving you have to wait for it to be shipped to the store, then they have to ship it somewhere for the sizing and then wait for it to be again shipped to the store.

Great customer service, very nice staff willing to help and find what I need. They went above and…read morebeyond to help me and are a family friendly staff.

I do not know if other customers react to the ambience inside the store or on the street the way I…read moredo. I am elderly, and remember a downtown very different from what now often looks to me like the Tenderloin. This is not the fault of this store, but circumstances now make entering like being processed into a high-security facility. The focus is now on high-end work, and general services like wristwatch band replacement are no longer available. The staff was faultless in civility and instead of saying no, we can't do it--as is so common nowadays--I was referred to another business which I happened to know was reliable. That is, it was informed advice.

First issue was with watch repair. They supposedly have an in-house watch repair person, so I asked…read morefor an estimate to realign hands on a watch (minute hand wasn't on 12 when hour hand was on a marker). I was told that the repair person was not at the store at that time, but they would get back to me with an answer in the next few days. They never did, and so I called back. Holy cow, the run around I received rather than a simple dollar estimate. I know it's expensive, but they refused to give me a straightforward answer. Finally, I was told that "they didn't cause the problem so it's not theirs to fix." Second issue. I called informing them I was going to buy a certain watch. I asked if there was a list to be put on or if I could prepay for it so that it was mine as soon as they got one in. The person on the phone said they could do neither, but suggested I come into the store frequently to check and see if that particular watch came in that day so I could purchase it. Yeah, I'll do that. I'll swing by every day to check. For crying out loud. Then the person suggested I come take a look at what they do have on display because there might be something else I'd like. I called another dealer. They took my information and called me two days later to tell me my watch came in. They couldn't "hold" it for me, so they allowed me to buy it over the phone and I could pick it up at my convenience.

We are really happy to know about your great work and support to the disadvantaged producers around…read morethe globe and especially in the south. DEW Crafts (www.dewcrafts.com) is a certified Guaranteed Fair Trade Social Enterprise based in Bangladesh. We need your support and cooperation to ensure sustainable livelihoods for poor producers in our country. If you allow and provide your email address then we would love to share our 100% ecofriendly and biodegradable natural products to you and your consumers. Kind regards, Shah

This is a wonderful store to purchase gifts and household goods! I volunteered here for awhile as…read morewell. The store has a couple paid managers but the rest of the staff are volunteers and all of the merchandise is fair or direct trade. It's great to buy gifts for friends and family knowing the item was handmade by someone who was paid fairly. Make sure to stop by and check them out!

They perfectly resized my ring. Very professional and and friendly. As for the custom jewelry…read moreselection there are so many wonderful items to choose from. I will definitely be back to add to my jewelry collection

My custom engagement ring is beautiful! Richard really put in the effort and I could tell he's…read morepassionate about his job. Highly recommend this place.

Amazing high quality work! Some of the custom stuff Megan can do is mind blowing. different then…read moreany of the average shops you will walk in to:) Check it out!

What an awesome shop she has! You have to go in and check out all the work she does. Guys, go in…read moreand tell her some of the things your girl likes and she will help guide you to a great option! She has some amazing designs inspired by local architecture and history in the Salem area. If you are looking for a unique gift or something special, you must see her work!

A bracelet of mine was too long and needed shortening. It was an affordable adjustment with a quick…read moreturnaround. The staff were knowledgable, attentive and very kind. I'm so excited to be able to wear my bracelet again! A lovely experience all around!

Had wonderful experiences with this group over years as a high end jewelry saleswoman. Recommend…read morethem highly! Their work is incredible!

Shady owner. Took a gold bracelet here to resize - the young woman waiting on me said she'd have to…read moreget the owner to give me a price and they would keep it overnight for this and said she'd call me back. One week, no call. I call them, leave a message. No call. I finally get someone when I call, week two, and the woman tells me it would be very expensive to shorten. I ask when I can come get it. She will call me back. No call, three weeks. I leave a threatening message that I will be coming in and if I don't have my bracelet my next stop will be the police. Show up, no bracelet, relay my concerns. Young woman says it's in a locked office that she can't enter. Fine, get a call back that it's ready, go in and collect my bracelet. Three weeks to one month. During this I notice my voucher says "anything left longer than 60 days will be considered abandoned". So that's the scheme, I guess. Wonder how much merchandise there is ill gotten goods. Watch out, Salem, another disreputable store owner. On alert: Salem PD.

I stopped in to get my wedding rings cleaned and was helped immediately. Initially, they quoted me…read morea fair price for cleaning, but after inspecting the rings, they mentioned they didn't need much cleaning. Instead, they shined them up beautifully and didn't charge me a thing! The customer service was exceptional, and the shop floor was absolutely gorgeous--I'll definitely be back for future needs (and maybe something new)!