I actually did not need his service but is there when I need him due to my change of mind. His…read morecommunication skills are excellent and was willing to work with me. I am the one that backed out of my appointment not him, but good news is that I know exactly where he is in the near future. Linda S. West Salem.OR

Highest quality custom design & manufacturing. LOVE my custom ring!! Easy to work with, great…read moreservice.

Everything went well, we had a pearl necklace and bracelet restrung, not an easy task. It was done…read morewell, in a timely manner, and affordable.

A wonderful family business and great to do business with. They have a wonderful selection of…read morejewelry with competitive prices. I will definitely be using them again.

What an absolutely beautiful experience we had finding our wedding rings at Medallion jewelers. We…read morewent in "just to look "and ended up having such a positive experience that we made a purchase then and there (Well, to be honest, we went for a walk first to discuss because it was our biggest purchase together as a couple). Alex, the proprietor, is warm and friendly and knowledgeable and made the experience so much more than just a financial transaction. He went out of his way to make our ideas possible. He was generous with his time and his knowledge. I will never forget this aspect of our big day. Every time I looked down at my hand and see that gorgeous ring on my finger, I will remember where it came from and the story behind it.

I called prior to ask the rate for buying my gold jewelry and he gave it to me and stayed true to…read morehis word when I went down there. Everything went smoothly. He is honest and nice. Great customer service. And I did call another high end jewelry store and their offer was much less. This place has been in business for a very long time.

Love this place! Jackson Jewelers is a staple in Salem, Oregon. A family-run business, run by an…read moreincredibly kind family, who knows their community inside and out. They care passionately about what they do and have for many, many years! They do it better than anyone else in Salem! They care about the people they serve and work toward getting the perfect piece for the unique people they are helping. Jackson Jewelers helped my husband select our engagement and wedding rings over a decade ago and we've received top notch service every time we've stopped in for repairs, cleanings or other jewelry purchases!

I do not know if other customers react to the ambience inside the store or on the street the way I…read moredo. I am elderly, and remember a downtown very different from what now often looks to me like the Tenderloin. This is not the fault of this store, but circumstances now make entering like being processed into a high-security facility. The focus is now on high-end work, and general services like wristwatch band replacement are no longer available. The staff was faultless in civility and instead of saying no, we can't do it--as is so common nowadays--I was referred to another business which I happened to know was reliable. That is, it was informed advice.

A bracelet of mine was too long and needed shortening. It was an affordable adjustment with a quick…read moreturnaround. The staff were knowledgable, attentive and very kind. I'm so excited to be able to wear my bracelet again! A lovely experience all around!

Had wonderful experiences with this group over years as a high end jewelry saleswoman. Recommend…read morethem highly! Their work is incredible!

Had a really depressing situation I had to deal with. I had to have hand surgery and so had to have…read moremy 4 gold Hawaiian bangles cut off. Have had them on between 15 and 28 years. They were a part of me! They took the time to help me get them off in a way that can hopefully be repaired. Took 3 of them taking turns to do it, but none of them made me feel bad for taking up their time. I will be taking my precious bangles back to them to fix for me!

I called to see if they did appraisal on a ring and was told $50.00-$300.00 for a appraisal I will…read morenever go to that business that is ridiculous went to River jewelry and had a appraisal for FREE

They did a beautiful job repairing and restoring a necklace from my childhood so I could gift it to…read moremy niece. Would definitely recommend!

I walked in with hope that this place can fix a broken necklace. Darrell and Diane were able to…read moreweld/fix the necklace in short time and did a great job. I ended up staying a little while as I enjoyed talking cars with Darrell. Great business, great honest people, and a great assortment of many different quality jewelry. Thank you both, Darrell and Diane! Hope to see you soon at a car show, or at the bowling alley! -Jay

Amazing high quality work! Some of the custom stuff Megan can do is mind blowing. different then…read moreany of the average shops you will walk in to:) Check it out!

What an awesome shop she has! You have to go in and check out all the work she does. Guys, go in…read moreand tell her some of the things your girl likes and she will help guide you to a great option! She has some amazing designs inspired by local architecture and history in the Salem area. If you are looking for a unique gift or something special, you must see her work!

More disappointment. I wanted to support businesses in downtown Salem, and Vernon's has a nice…read morelocation and the staff is friendly. I brought in a diamond necklace that didn't hang quite right, it keeps facing the wrong way. The girl said she knew just what new setting would fix the problem. I was happy. I waited for months until I got the call that it was ready. It wasn't right. The new setting just kept the diamond from sliding back and forth along the chain, it didn't keep the diamond from turning backside-front. And now the chain has been cut and soldered to a fairly plain basket setting, in comparison to the sleek and sophisticated original setting. You know the bumper sticker around town that says "Keep Salem Lame"? Well, I feel like now I have a lame necklace, courtesy of Salem's most visible jeweler. The employee insisted that "the misunderstanding" was on my part, not the store's. Whatever, I still can't wear the necklace, hundreds of dollars later. (I've been going to jewelers for decades without this kind of problem; I won't go to Vernon's ever again. I waited a long time to make this review because I was trying to just forget about it, but the necklace was an anniversary gift and I hate that it is ruined.)

Shady owner. Took a gold bracelet here to resize - the young woman waiting on me said she'd have to…read moreget the owner to give me a price and they would keep it overnight for this and said she'd call me back. One week, no call. I call them, leave a message. No call. I finally get someone when I call, week two, and the woman tells me it would be very expensive to shorten. I ask when I can come get it. She will call me back. No call, three weeks. I leave a threatening message that I will be coming in and if I don't have my bracelet my next stop will be the police. Show up, no bracelet, relay my concerns. Young woman says it's in a locked office that she can't enter. Fine, get a call back that it's ready, go in and collect my bracelet. Three weeks to one month. During this I notice my voucher says "anything left longer than 60 days will be considered abandoned". So that's the scheme, I guess. Wonder how much merchandise there is ill gotten goods. Watch out, Salem, another disreputable store owner. On alert: Salem PD.