Really nice person to do business with. Once was just a battery that he took care of quickly, but…read morethen helped get the band sized right, all within the few minutes that I waited. Other time was an old watch that simply couldn't be fixed. The owner was very up front and frank re his not being able to get the parts to fix the watch. After many hours of on-line searching and contact with the watch company, I found out that no one, not even the factory, could fix the watch. This gentleman really knows his stuff and is honest to deal with. Looking forward to bringing some other watches for repair to this shop. Without question the best place for anyone who loves watches.

Always performs an exceptional job. He can repair any watch you take to him. I have used his…read moreservices for 2 years.

Calming, clean, and stylish shop aesthetic. Friendly, professional, meticulous, and efficient…read moreservice. Replaced my watch battery quickly and even set the time! Can't think of anything more I would want from getting my watch repaired. I just came to run an errand, and it felt like I was getting personal service at a high-end café. (I should probably contextualize this with the info that I am a novice to the world of watch/clock/jewelry repair.) Oberall, very satisfied!

I brought my Omega watch here that my dad had left me and had not been working for over a decade…read more Larry was able to fix it in a timely and professional manner. Not only did he replace the battery, but he also dealt with the corrosion inside the watch as well as removed a link for me so that it fits better. This watch has priceless sentimental value for me, and I am grateful that he was able to get it working again. Thank you.

Since I couldn't find how to edit my existing review, I submit my edited and updated review here:…read more HIGHLY recommended. Walked in to this cute little jewelry store and in less than 15 minutes, I'd found the perfect engagement ring, a beautiful vintage white gold filigree and diamond, for my fiancee. Surprised (pleasantly) at the price. Spoke with Mike Anderson on that day and on future days, and the man is simply honest, straightforward, pleasant, capable and deeply knowing of his business. His fee for adjusting the ring size, also surprisingly affordable. I cannot, cannot recommend this place and this man highly enough. UPDATE: I returned a couple months later, after the above, to Mike Anderson to talk about wedding bands. He sized me, showed me different styles and fits, and we quickly got to exactly what I was looking for. Three or so days later, he called, had found a vintage ring that was exactly for me (vintage / estate, 14k white gold, comfort fit). It was sized and refitted for me, and I now have my perfect, beautiful, shining wedding band for my coming nuptials. Again, I was quite pleasantly surprised at the cost to me. Affordable! Most recently, as my fiancee and I just happened to be passing his store, we ventured in to see if Mike could perform the "hat-trick" of wordly miracles. We were in the store, total, for perhaps 45 minutes, but even before that much time had passed, he'd found her band for us. This time the band was already on site. Just having started his inventory search, and with another, older couple patiently waiting, he asked from the back of his store, "are you interested in an antique?" We enthusiastically answered Yes! He brought out the ring for her. A delicate, beautiful, decoratively engraved 18k white gold vintage band...one that matched perfectly her engagement ring. The wedding band was slightly snug on her, so he offered to have the ring stretched slightly--something I hadn't even known was possible. Since I was sensitive to price and wanted to know but did not want to discuss with fiancee present, a couple of winks between us and he understood. He offered to inquire with his jeweler / craftsman about the feasibility of the stretch, then told me he'd call me on Sunday with the result after conference with his crafter. He dutifully called me on Sunday. I missed the call. He kindly gave me the price (once again, surprisingly affordable), knew enough implicitly to leave the ring with crafter (despite not reaching me directly) and await official agreement as well my official purchase when we spoke next. This is the kind of business we are talking about. In all appearances and experience with him, honor and skill and care are all rolled into one with this Mike Anderson. Never in my life did I dare dream of such an easy, fortuitious, even providential experience in finding and procuring all three of the most vital material elements of a holy union. God bless Mike Anderson, along with much gratitude from me. He indeed performed the hat-trick.

My wife gave me a gift certificate to get the Crystal for my Rolex replaced…read more He lied and told Me it would be a Rolex crystal and it wasn't. Within day of picking it up it was making a linking noise. I ended up taking it to a Rolex dealer and they said he did allot of damage and reassembled it incorrectly. Cost Me a $1000 to get it fixed correctly. They said a Crystal replacement would have been $400 the rest was from Mike's horrible work! Do not trust him with anything besides a battery replacement. He's a hack!

I stopped by with a family ring we needed resized, they did a great job adjusting it to a smaller…read moresize and it came back just beautiful. My son was very happy when we gave it to him. Pricing was reasonable and work was done with the allotted time frame.

Customer service is friendly and they do beautiful work, beautiful displays and lots of nice…read morecollections of jewelry! Will go back when I need jewelry repairs or purchasing of new jewelry!

Love this place! Jackson Jewelers is a staple in Salem, Oregon. A family-run business, run by an…read moreincredibly kind family, who knows their community inside and out. They care passionately about what they do and have for many, many years! They do it better than anyone else in Salem! They care about the people they serve and work toward getting the perfect piece for the unique people they are helping. Jackson Jewelers helped my husband select our engagement and wedding rings over a decade ago and we've received top notch service every time we've stopped in for repairs, cleanings or other jewelry purchases!

I do not know if other customers react to the ambience inside the store or on the street the way I…read moredo. I am elderly, and remember a downtown very different from what now often looks to me like the Tenderloin. This is not the fault of this store, but circumstances now make entering like being processed into a high-security facility. The focus is now on high-end work, and general services like wristwatch band replacement are no longer available. The staff was faultless in civility and instead of saying no, we can't do it--as is so common nowadays--I was referred to another business which I happened to know was reliable. That is, it was informed advice.

I arrived in Portland to discover a dead battery in a watch I don't wear often. Great service…read more Very fair price. I was in and out very quickly. And I enjoyed chatting about dogs.

Paul replaced a battery on a Longines Conquest quartz movement. That particular model is tricky to…read moredo a battery replacement with. He did so quickly and then he installed a replacement steel bracelet on a Seiko Alpinist that I had personally tried to do myself. I had spent 2 hours attempting to do so and gave up in frustration. Paul installed the replacement in under 5 minutes! His prompt service and reasonably priced rates are stellar! I highly recommend this repair shop! So glad I went there! I'll be returning with my other treasured timepieces!

I went to many other jewelry stores to get my watch fitted but this is the only one that gave a…read moregood price and did it in real time. i would definitely recommend this shop.

Remarkably bad service and support. They have had my watch for three months and still don't know…read morewhen it will be repaired. I've called them many, many times for updates and no progress. I requested, each time they check on it and get back to me. Never responded. Finally, I just asked for my watch back so I can take it to a reputable and reliable service to get it worked on.

Friendly staff and Anthony especially was a huge help! He quickly acknowledged my needs and offered…read moreme various good choices, not only that but the gift recipient ended up absolutely loving her gift! Huge shoutout to this Harry Ritchies

my husband bought me a necklace maybe a year ago and I've had to replace the stupid chain three…read moretimes now!! my $20 chains that my kids have gotten me last Years!! NEVER PURCHASE ANYTHING FROM THEM!!! If I could give negative stars I definitely would!!

Store is closed for 10 days, until August 25, 2026. I drive quite a bit to find out this…read moreunfortunate situation. Wish I would have called

I took a delicate gold ring that I crushed and thought it was done for and the owner was able to…read morerestore it and it looks as good as new! I'm very happy with the service I received.