Nicest people work there. Always so helpful and knowledgeable. I love seeing what's new.

Does 0 stars exist?? Stay away! Where do I start......I hate to write this review but I don't want other customers to have my experience. I dropped it off on a Wednesday, they said it should be done the next day but give it to Friday. I said no problem.....2 days is better then what I was expecting. Friday comes around, no call. I call them Fri to see hear an update, they said let me check, the lady that fixes watches took it home to fix. Cool, no problem.....no call back. Call on Monday, they said oh let me check w her, no call back. I call again on Tues...they sounded like oh this guy again. I said please give me an update....one of the lady's said I'll call you back when I know in a tone like I'm bugging her....no call back again! I called the next day and a guy answered and I told him I just want my watch back, I'll get it fixed somewhere else. He said "fine, I'll call you" He calls the next day saying it's in. I go to the shop and say "I'm here to pickup my watch" The guy said "your name?" I told him my name and 1 of the lady's that sits at her desk w her back turned says "oh him!" Hahaha So professional. He says "we fixed the battery but don't know how to set the time/date" I said "I can do it" I get home and the buttons on the side to adjust time and date are BROKEN. Jammed in where you can't hold down. STAY AWAY FROM THIS PLACE!!! SUPER UNPROFESSIONAL! Plus, it's super dusty in there, a cat lerks around and the females that work there just complain back and forth to eachother about their lives when customers can hear. Super awkward!! Go to West Linn Watch Repair.....Joe fixed my watch in no time!!! read more

Remarkably bad service and support. They have had my watch for three months and still don't know when it will be repaired. I've called them many, many times for updates and no progress. I requested, each time they check on it and get back to me. Never responded. Finally, I just asked for my watch back so I can take it to a reputable and reliable service to get it worked on. read more

We dropped off two Faux-lex watches a couple months ago for repairs. We never got a call that they were ready, even after we went in to check on them after a few weeks. The person who looked for them the first time was rude and not helpful. Then when we went back a few weeks after that, they were ready. The person who helped that time was kind and helpful. read more

Oh gees!!! They have had an expensive watch of mine for over a year. Say they just cant find it, dont return calls!!! They said they fixed it - but i ONLY asked for an estimate! Ive called, Ive sent certified letter. Ive been in four times and each time they dont have it AND dont ever call me. No email for them or website. I am so so so sad - this watch was my uncles and worth $1500 up, 18 k gold!! Vintage and I even had a buyer ready to purchase. $200 estimate. They continue to ignore me. WHAT TERRIBLE TERRIBLE CUSTOMER SERVICE. It doesnt exist with them. I must now take legal action against them to get my property back. I think they sold it and kept the $$$. Awful business. Dont trust them. Give them a ZERO stars if possible read more

I am very happy to have discovered this convenient business that repairs watches. They replaced my dead Timex Expedition watch battery and removed the old band while I waited. This is a critical item for my adventures. The woman working on the watch was a pro and was a delight to talk to. Their rates are quite fair. Service was prompt. And I enjoyed the experience. read more

Reading the reviews we were hesitant about taking our clock in. Well, we didn't need to worry. While waiting our turn, there were two ahead of us, I observed how efficient the gal behind the counter was. She single handedly took care of customers very efficiently. When we first went in she was up front about not being sure she could help us as the company had gone out of business and she couldn't get parts. That said, it turned out to be a simple fix and she took care of it while we waited. I definitely would recommend this business. read more

I have an old watch that was my mother's, and I had spent a lot of money and time to get it repaired by someone else, only to break again. They said the best way to fix it would be to move it from a manual to battery watch, so I did that, but I had to replace the battery constantly, and one time I broke it while replacing the battery. The Clock Gallery said they could put in a new movement, battery operated, but also said they had a lot of manual movements similar to this and could swap out one of those. We did that, and it's amazing. The new movement is so much cleaner and in such better shape, and it WORKS. It's been a few months now, and everything is still going fabulously. Also, it was 40% less to get this done at Clock Gallery than I was quoted at another jeweler. read more

Clock Gallery - Watch Repair Near Me - Lake Oswego, Oregon

This shop and its staff are amazing for 1) replacing a watch battery while you wait, 2) getting parts and doing almost "like new" repairs to your favorite watch and 3) carrying classic or fun clocks as well as used timepieces. It's a treasure to have in our community. read more

My husband's father rescued two schoolhouse wall clocks (made circa 1920's) from the trash at San Francisco State in the early 1950's. These are both Seth Thomas clocks. My husband's sister has one and we have the other. We had moved from SE Hawthorne area to Far Southwest. When we hung our Seth Thomas clock, wound it and started it, well, the clock didn't want to run. So we took it to the Clock Gallery. Tom was magnificent as was Tru. We also decided to ask Tom to strip the paint, stain the wood and varnish it. I went yesterday to pick it up and it is stunning! And it keeps great time now too! I recommend the Clock Gallery for anyone wanting to preserve or renew a clock. This is the best place to go! Thank you! read more

I walked in today expecting to drop a clock off for repair. My grandma recently passed and I received an old clock of hers that wasn't working. I was helped right away and they were able to fix the clock within a few minutes while I waited. Highly recommend! read more

I took a G Shock stainless watch to them because the band kept coming off. I just thought it just needed a new pin, but she tried many pins with no success. She said the hole where the pin goes is worn out. She said leave it here and I'll try and find a new band for it. I've had it for fifteen years and it has a lot of sentimental value. It's the best watch I've ever had but you almost need a masters degree in engineering to figure out the instructions. They called me after a week or so and said the watched was fixed. I went over and picked it up and the watchmaker said there was no charge on it. They replaced my band a few years ago so I knew they did good work, and it was extremely difficult to find. I highly recommend this place, and their shop contains many interesting clock works. Its worth going in there and just look around even if you don't have clock or watch issues., they do great work. read more

I have a rectangular crystal face on my watch that was cracked accidentally. They said it would take awhile as that shape is not common. I got a call today and it is fixed. Great service and very affordable. read more

Went in for watch band repair. Quick service with a freindly smile and a fair price. Just like 30 years ago when all businesses worked that way. Thanks Julia! read more

Very personable proprietor and staff. Lovely selection of timepieces. Found three beautiful watches, all in excellent condition and at affordable prices. This store is now on my "must visit" list. read more

I was referred by a very high end jewelry store in Downtown Portland, so I had high hopes, as the watch I was taking in to repair was very expensive. When I saw the reviews I was apprehensive. This is not my watch and I would be left holding the bag having to explain a bad experience. BOY WAS I SURPRISED! The lovely lady behind the counter with very evident YEARS of experience, was not only able to help me fix the issue right then and there, she did it so quickly she didn't even charge me! She just made a new customer for as long as watches need repaired. Thank you! read more

Usually I don't make bad reviews and do my homework. Unfortunately, not this time! My pain your gain. I won't go into all the details but a watch tune up took 3 months. No call backs from leaving numerous messages! Had to stop and talk to a clerk, still nothing. Got a call...$175 later. Not sure how they stay in business??? I'm guessing they have free rent! read more

I bought a brand new watch there for my husband - I happened to get a watch battery and liked an all black Seiko watch. As I am a small business owner myself I like to support local businesses and instead of buying a watch at Nordstrom I bought it from the Clock Gallery. Didn't even last ONE month- all the hands came off (!?) and it stopped working all together. I returned the watch in January- it is now the end of May - I have called, i have stopped by - NO ANSWERS. Do NOT BUY A WATCH OR CLOCK at this store. Very very disappointing. read more

I own a SEIKO desk clock that needed repair. Spoke with Julie to get the repairs done APRIL 28, 2023. I never heard back. No one answers the phone. Is my clock done? Can I get it returned to me? Horrible service. read more

Took jn a mantle clock from the late 1800's. The man working there clearly appreciated the old clock, complimented it, told me he would teach me how to adjust it myself-- which he did, and charged me nothing. Wonderful place! read more

I've had the most horrible experience at this clock shop that I need to report it here. I bought the clock from them probably 8 to 10 years ago and I've had a tuneup there at least once. This time I brought it in on August 27 and by November 23 it's still had not been fixed. They claim that somebody took the screws out and nobody but this company ever worked on it, rarely called me to check in to see what the status was and she was unsympathetic or caring customer service. They took no responsibility in any of their actions. Now I have a clock does not work. I would not recommend this place whatsoever. I don't know how she stays in business unless she got a huge Covid loan. Because it's a really lousy business. There's a really good guy in West Linn name Michael and if you want to connect up with me I will be happy to share the name and number. read more

Brian did a great job of fixing up my old Grandfather Clock. They do House calls. As long as you go in with the expectation that it may take a while to get your clock back, I think you'll be happy with their service. It took about 3.5 months to get my clock back when they took it, which considering the amount of work they had to put into it to get it running with the original pieces, I think was a reasonable amount of time. I love having the sound of my clock chiming again and I would definitely recommend them to others who are looking to get their Grandfather Clocks repaired. read more

I don't know what it is about this place. I've taken an item in for repair and I've asked for a price on another item a few months later. They take your number but they never call. In both cases after a week(s) have gone by I finally had to call them. If I ran my business that way I'd go broke. read more

Original stars: 4. Took an old Seth Thomas mantle clock to the Clock Gallery for diagnosis and repair. It was gone about 2 weeks and came back, working good as new. Sadly, whatever was ailing my little fella seems to have struck again and back in the shop it goes. Luckily, a 1 year warranty is offered on repair services. . Had my clock not stopped running, I would have given this shop 5 stars. They might argue that the clock is to blame, but I still have to deal with a cross town trek and more work to be done. Revised to one star: It's taken me a loooong time to write the PS on this experience. After I took my clock back in, I waited and waited for it - like, a couple months. When I got it back, the original, antique domed glass door with the associated, patina finish on the metal edge, had been replaced by a new, cheap, flimsy door with a gold anodized aluminum frame. What the hell just happened here?!?!? No phone call, no explanation, nothing. I took it back and the person behind the counter was not in possession of a reason for this, other than "it was probably broken so we replaced it". I was gobsmacked. I was told that an authentic replacement could not be found and I actually had to go online myself and point them to an original door that was listed for sale. I think they were up to something. Every time I drive by this place I feel angry. read more

I have dealt with Julie on 2 occasions over the years . Both times I was very pleased with her abilities to make repairs to my 8 day clock from a ww2 P51D Mustang aircraft that I use in my 1941 Luscombe. Both times she fixed it as I waited at a cost that will always bring me back !!! Thanks Julie and don't forget to take me up on that appreciation trip up around Mt St Helens !!! read more

I took my chiming mantel clock to them at the end of June for a complete overhaul (Trip 1). They said it would take approx. 4 weeks. After 1 1/2 months, I called to inquire when it was going to be ready. They said it was ready, but no one contacted me (Trip2). Then I had to take it back because it was running Slow (Trip 3). After another month, I had to call again...it was ready. No one called me (Trip 4). Again, I called the shop because the clock was running Fast. (These trips took me 1 hr. roundtrip each time.) So, I requested that someone come to my house to pick up the clock, which they did. When it was ready, (1 month later) they brought it to my house. Now, a week later, it's running Slow...AGAIN! I'm done with this company!! In 4 months, I only had my clock for about 3 weeks. Don't waste your time...their Customer Service is terrible!!!! read more

The Clock Gallery is a cool little shop in Downtown Lake Oswego that sells and services various mounted and stand alone time pieces. The designs are mostly old school, with lots of dark woods, pendulums that swing to and fro, and little birds that pop out to say Hello. I enjoyed looking around, but as much as I gravitate to places like this, I felt a little out of place. I still can't put my little and big hand on it, but I'm sure time will tell..... read more

Apathetic customer service. They've had my clock since February, it's now October, I'd called several times during that period to check on the status of the repair, never got a clear answer on when I would get it back. I called today to check on it again, once the gal found my clock she said "it's done, it's hanging here on the wall". I told her that I never got a call that it was ready to pick up, she responded with "that's weird ". I won't ever use them again. read more

I took my clock in for a simple repair (rehang pendulum, needed that part). It was only suppose to take 2 weeks, but the time before when they did a tune up it took longer than they said. After 4 months, I started to call, asking about my clock. I did not receive call backs. After 7 months with repeated calls and no return calls, they finally told me they had lost my clock but were looking for it. After over a year, they told me they had a clock that I could "borrow" until they found my clock after I emailed them. I had emailed them earlier with a picture of my clock. After several more emails with no replies and now a couple years later, they are telling me they didn't locate it and paid well for my replacement clock. What happen to my clock that had been my grandparents clock? It was priceless to me because I grew up listening to it. I thought I was just borrowing their clock. If you value your clock as it has been in your family, do not take it here. read more

Been on the fence between new watch bands for a while now and decided to pop in and see if they had anything to offer. Not only did they switch out multiple watch bands to let me try them on they also helped me replace the battery. After checking out and heading home I had a slight miss function with the band I just purchased and called into to ask if they could help me fix it. They invited me back the same day and fully replaced the band to avoid the complication coming up in the future and added extra holes to adjust the fitting as well for no extra cost. The young woman who helped me was friendly, positive, and helpful. Looking forward to going back, whatever benefits is found from trying to shop online cannot be replaced by the customer service and relationships that small business can offer. read more

Took our family heirloom regulator clock in to find out why the 30 day wind time had slowed down by half. I was told that it probably needed a good cleaning and some new parts. Weeks later and a wilting $250 charge we hung it up and...you guessed it. After about a year, same old problem. So now we heaved taken it to the O'Clock shop in Vancouver where we have had good luck in the past. Just got the quote for $180 to clean and replace some parts. I explained what had happened at the Oswego Clock Gallery and was told that there is A LOT of greasy gunk in all the parts. I asked how long it takes to build up that kind of greasy mess and was told probably 10 to 15 YEARS - not the mere two years since the last $250 "repair". My advice...stay away from the Clock Gallery. They do better at cleaning your wallet than fixing your clock! read more

I believe in supporting local businesses however after reading Bob Sutherland review I'm having second thoughts. After all his troubles I would have expected the owner to compensate for all the stress an lack of good customer service. I'll probably go elsewhere dont have a good feeling about leaving my clock for repairs. Thank you Bob for taking the time to let others know what you went through read more

I am not sure where to start. I am frustrated with their clock smith. On 6/27/2020 I brought the clock in for a normal service ($400.00). It took close to three months to get this clock back. On 10/17/2020 I brought the clock back because the mainspring broke. I felt this was a little suspicious that just after the service, the mainspring breaks. I got the clock back two months later in December. On 1/8/2021 I brought the clock back because the chime hammers were misaligned with the chime rods. On 1/18/2021 I brought the clock back because the chime melody was out of sequence with the 1/4, 1/2, 3/4 and on the hour. On 2/2/2021 I picked the clock back up. This clock is an 8 day mantle clock, it now is a 6 day clock. Additionally when the clock strikes on the hour, all the times (2 through 12) are the correct number of strikes, except for one o'clock. It strikes twice instead of once. Logically this doesn't make any sense being a mechanical clock. One would think that all the hours would be incorrect. Now the current issue is having to wind the clock every 6 days along with the double strike at 1:00. I feel I am dealing with an incompetent clock smith. If these two issues are not resolved within a reasonable amount of time, I have no choice but to take the clock to one of their competitors in Beaverton, Oregon and give them their bill to pay. If they refuse to pay they give me no choice but to take them to small claims court and I doubt I would lose the case. I will also file a compliant with the Better Business Bureau. read more

Very knowledgeable and helpful. Has a good selection of the main brands Bulova, Seth Thomas, Rhythm, Seiko and antiques. They also have catalogues and will order for you. read more

I like to promote local businesses and am so unhappy with the Clock Gallery's customer service. After waiting six weeks on a clock order with no call back and after making an inquiry on it last week with still no call back. Went online and placed my own order today and I've been informed my clock has already shipped! read more

At the edge of downtown Lake Oswego sits the Clock Gallery in an older building that looks like it was built in the 1930s. When I opened the door, it reminded me of Mr. Gold's shop in "Once Upon a Time". It is old and at the same time a place to provoke your curiosity. The shop is filled with clocks and watches from a time long since past. I took my Grandfather clock to be repaired and it was returned as good as new and earlier than expected. read more

Horrible service. They provided an approximate indication on a completion date, but are not even close to meeting the date, nor do they follow up to inform you. They continued to promise to get back with me but never did. I really try to support local businesses, but this shop REALLY needs to change it's attitude. Unprofessional and impolite. read more

I had an excellent experience at Clock Gallery today so I want to make sure I spread the word about what a great business this is. I brought in a clock I bought at a local art fair that had stopped working. True greeted me and said she knew exactly how to fix it and would be happy to show me how. Within a few minutes she took the hands off the clock face, showed me how to adjust a tiny screw and reassembled it. When I asked her how much I owed her, she said she was happy to do it for free and even told me I could bring it in any time it needed adjusting! How's that for amazing customer service! read more

Wow. Amy must be mixing this up with another store... I've gone to the Clock Gallery for years and it's the ONLY place I will take my clocks for repairs! They do an amazing job and are always timely. The shop owner is the sweetest lady and always works hard to make sure everyone leaves happy. I highly recommend this shop! read more

If I could do zero stars, I would. It's a local shop and I'm a local business owner wanting to support same. This pleasant appearing shop has the single rudest shop Owner in town (clerk is quite nice), consistently late on several attempts at repairs, repairs were inconsistent. Owner is contemptuous and hostile toward customers. Avoid Avoid! Horrible experiences despite trying several times. read more