Unequivocally a scam. These folks are PROs at social engineering, not IT (I've seen it firsthand), and my heart really goes out to the poor folks here (e.g., Kathleen Montavon or Marilyn Scott) who aren't equipped to fully see this. They are very, very good at messing with and confusing folks - especially older people - who aren't internet savvy and they have totally wreaked havoc on my elderly mother's life, savings, and sanity. I could write an essay on what my brother and I have been through with her b/c of C-Zone Solutions Inc and how deeply they have convinced her that they're her "friends" and that her family just doesn't understand this. It's a continual battle....and text book social engineering. Just as a high-level synopsis, they sold her a "life-time subscription" (warning sign #1 of many) for remote services and then have continued to extract thousands of dollars out of her over the years for unneeded (if even existent?) software and support to protect her computer - none of which, by the way, has ever worked, even in an imaginary universe in which C-Zone isn't scamming people. (And, in this imaginary, best-case universe for C-Zone in which they are not scamming people, they're REALLY bad at IT security, though really good at making some people feel emotionally supported.) C-Zone installed a key-logger on my mom's computer and has transferred thousands out of her savings to checking account (several times) over the past few years - most recently, her bank's fraud unit forced her to close her account and find a new bank because of the liability associated with this. We're very confident that C-Zone has ordered over $1,500 of gift cards through her Amazon account. Their behavior has been so questionable on a number of levels, but, due to my mom's lack of awareness of scammer warning signs and social engineering techniques, she can't see that. At our repeated insistence, she recently tried to cancel a new $1,000 payment to C-Zone (after she'd led us to believe she'd stopped using them) and then she also had her computer scanned for viruses by the Geek Squad, which led to C-Zone immediately calling her and trying to make her feel bad, telling her she'd be back. They said they'd refund the $1,000 (by check, of course), and didn't (of course). When the Geek Squad wipe didn't fully work, we hired a very well-established IT security firm to re-install her OS and look for viruses and they found eight different types of malware STILL running. That same IT firm said they were highly aware of C-Zone and that they're well-known scammers - nonetheless, my mom still argued that they were her friends. It's maddening. Please, as a PSA, if your friends or family are involved with C-Zone, WARN THEM. read more