1. Cypress Custom Pools

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Tomball, TX

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Cypress Custom Pools

3.7 (14 reviews)
Closed • Closed
Updated a few days ago

Cypress Custom Pools Photos

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We just had a pool and patio put in by Cypress Custom Pools. I can not say enough great things about Gary, his employees and all the crew members who were at our house. They are all so nice and always answered any questions we had during the entire process. We were blown away by their customer service and the quality of the pool, deck and equipment. You will not be disappointed by this company!!!

a view of the pool

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3 years ago

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4 years ago

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6 years ago

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10 years ago

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8 years ago

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5 years ago

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6 years ago

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11 years ago

In my opinion, working with this company was one of my worst customer experiences, ever.

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8 years ago

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6 years ago

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10 years ago

The service has been great and our pool/spa/yard looks wonderful! The entire staff has been wonderful!

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8 years ago

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8 years ago

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12 years ago

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Texsun Pools & Spas

Texsun Pools & Spas

(8 reviews)

Absolutely terrible pool company. Have left the water running into the pool several times…read more SOmetimes they come out and only empty the baskets and leave without brishing or checking the chlorine levels. They came out to replace a valve and charged $200. Set the valve incorrectly to 180° turn instead of 90° and installed the valve without the center O-ring gasket causing the valve to leak. They also broke the handle off another actuating valve. They are dodging phone calls for weeks now and still won't acknowledge the problems or come to fix their mistake. This company is completely unprofessional and not worth your time.

I heard their advertisement on the radio and thought they would be great. Not sure about the rest…read moreof their business but do not hire them to work on your heater. They made 6 trips with different parts each time, only to say at the end it was a loose wire. They came out the last time 3 hours early and I was not at the house. They wanted me to pay $1,800.00 over the phone without an invoice. When I told them they would have to wait until I got to the house to look at the invoice the repairman started yelling at me "I knew you would not pay". He then went to the backyard and remove all the parts and installed back the old parts. I could not believe after 6 weeks and all these trips these guys would act like this. I called a different pool company that had knowledgeable people to repair the heaters. They came out and in 30 minutes had my heater working for less than $200.00 Stay away from Texsun pools no matter how good they sound on the Saturday radio program.

Creative Lifestyle Pools

Creative Lifestyle Pools

(3 reviews)

Jim the owner is very responsive and kind. He came when he said would for the estimate and brought…read morereferences. He gathered all the details about what we wanted and at our second meeting he had drawings and computer designs ready for us to see. Once we decided on the design he was quick to submit all the HOA applications and drawings for us. Once it was approved he started and got the project done quickly. The pool he built us is alkaline and needs minimal chlorine. It's also is very low maintenance due to the equipment he chose to use. The only thing I wasn't prepared for was the yard being torn up due to all the construction but it was worth it. Jim still answers all my texts with any questions I have for him.

I believe that we were the original owners of the pool with the negative review. We sold the house…read morein 2018 after living in the house for 8 years. We had no issues with the pool while we lived there and I maintained the water because it was so easy. This was the second pool that we had Jim build for us. I don't know about the construction under the deck but we saw no evidence of problems while we lived there and there was no opening under the water. Maybe there was a piece of PVC left behind that was buried in the plaster and exposed when chipping off the pool plaster? It was not attached to anything from what I gathered so it appears to have been accidently left behind? The pool was an ozone pool so minimal chlorine is required and the pool was very easy to maintain. I don't know about building pools and when we were looking at pools a lot of pool builders didn't know about ozone and I can't say if the pool remodeler did or not. The filtration system was for an in-ground pool and did a very good job for us producing amazing water.

Cypress Custom Pools - contractors - Updated October 2026

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