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Cymbalski Pool Service

5.0 (3 reviews)

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Infamous Pool care - One thing's for sure they choose the right name!

Infamous Pool care

(12 reviews)

I have been using Infamous Pool Care since mid-2017. I've used a number of pool services over the…read moreyears and they can be, well, hit or miss. Infamous has really set itself apart. I had a little fire at the house; okay, it was big fire. The whole neighborhood burned (but, no houses, thankfully). As soon as the mandatory evacuation orders were lifted, the owner of the company was there to check out the pool. I didn't call him, as I had a lot of other issues to deal with. He just showed up, knowing that action would need to be taken. The pool was in pretty good shape, except that it had enough ash in it that it would need to be drained and refilled. He drained it -- and even bought some sprinklers on tripods to disperse the water over the scorched and parched landscape. The charge for all of this? NOTHING! That is not my typical experience with any pool service and it was much appreciated. I don't live in the house with the pool that Infamous services, but I do rent it out to tenants. Because I am not there to monitor the service, I need a service that can reliably get the job done without me being their de facto supervisor. I have not had a water quality complaint from any tenants and each time I have seen the pool in person, it is crystal clear. I very much value this, as it is one less thing I need to worry about with a rental property. They also monitor the performance of the pool equipment and make repairs (after authorization) when needed. Particularly useful is the weekly email report of the pool service, which includes a picture of the pool and the chemical levels therein. If you have made it this far, I think you probably can see that I am satisfied with Infamous -- they handle the basics of what you want in a pool service, yet go above and beyond the call when you find yourself in need of a little -- or a lot -- of extra help.

Infamous pools comes highly recommended on the Cave Creek Infamous board (turns out that the owner…read moreof infamous pools also is the admin for the Cave Creek board, so that shows you how reliable those recommendations are). We wanted to get our pool pump upgraded, and contacted infamous pools on a Thursday. They said they were busy but could get to us by Monday. I never heard anything. On the next Thursday, they called me and acted like they never spoke to me to begin with- "how can I help you...we'd love to come take a look,etc.". I told them that we spoke last week and I never heard back. They then offered to have someone come out today (Friday). We are now going on three weeks of our pool pump leaking, and it could have been replaced by now. I then posted on the Cave Creek Facebook page looking into other options for more responsive companies, and people recommended Infamous pools. I informed them that they are non-responsive, and Steve Alley deleted my entire thread. I spoke to another pool business owner in the area who said he was banned from the Facebook group entirely because he is a competitor in the market. When asking another admin about why my thread looking for businesses was deleted, she responded that Steve Alley started the Facebook page and he can delete anything he wants. He is quite literally filtering that page to be an advertisement for his company. Do not trust the skewed reviews.

Island Life Pools & Spas

Island Life Pools & Spas

(170 reviews)

The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

Completely left me hanging, told me someone would be out for a repair, no one showed up. Didn't…read moreeven let me know someone would not be coming out and completely ignored text messages when I reached out for updates. Terrible communication, completely unreliable. There are hundreds of pool companies. Don't waste your time with this one.

Cymbalski Pool Service - poolcleaners - Updated November 2026

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